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Documentation HiPath 4000 OpenStage 20 E, OpenStage 20, OpenStage 20 G User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
LEDs. Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
Getting to know your OpenStage phone ..12 The user interface of your OpenStage 20 E/20/20 G....12 Ports on the underside of the phone......13 Using network ports more efficiently .
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Contents Basic functions ......21 Answering a call ......... . 21 Answering a call via the handset .
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Contents Enhanced phone functions.....38 Answering calls ......... . . 38 Accepting a specific call.
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Contents Saving speed dial numbers and appointments . . . 61 Central speed dial numbers........61 Speed dialing with extensions.
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Contents Testing the phone......79 Testing functionality ........79 Special parallel call (ONS) functions.
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
The OpenStage 20 is available in three product variants, which differ in the following points: OpenStage 20 E The suffix "E" stands for "economy". You can perform "open listening" with the OpenStage 20 E page 23; however, "speakerphone mode" page 21 is not available. This variant has a 10/100 Mbps Ethernet switch page 14.
General information Voice encryption Your OpenStage 20/20 G, software release 2 (V1 R2.xxxx) and later, sup- ports voice encryption on HiPath 4000 V4 R1. This allows you to use your OpenStage to perform tap-proof calls. Voice transmission is encrypted and data is decrypted at the other call party’s phone and vice versa.
Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 20 E/20/20 G Please note the descriptions of the different product variants page 10.
Ports on the underside of the phone Power supply unit Network Local cable type Handset Properties of your OpenStage 20 E/20/20 G OpenStage 20 E 20 G LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch...
Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. OpenStage 20 Ghas a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con- nection option must first be activated on the telephone by service person- nel.
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call page 23. Saved number redial (last number dialed) page 25. Button for fixed call forwarding (with red LED key) page 30. Activate/deactivate microphone (OpenStage 20/20 G only; also for speakerphone mode) page 23.
Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...
Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G comes with a tilt-and-swivel black-and- white LCD display. Adjust the tilt and contrast to suit your needs page 76. Idle mode If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G is in idle mode.
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access messages from services such as HiPath Xpressions. The following messages are saved: • Callback requests •...
Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.
Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: Destinations? Further entries are available Menu option...
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 12 care- fully before performing any of the steps de- scribed here on your phone. Answering a call An incoming call will cancel any ongoing tele- phone setting operations.
Basic functions Step by Step Switching to speakerphone mode Speakerphone mode is only available on OpenStage 20/20 G. People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key and proceed with your call.
Basic functions Step by Step Open listening People present in the room can silently monitor your call. Prerequisite: You are conducting a call via the handset. Activating Press the key shown. Deactivating Press the lit key. Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree...
Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete.
Basic functions Step by Step Redialing a number (last dialed number) The last phone number dialed on your telephone is au- tomatically dialed. Redial key Press the key shown. The key lights up. Speakerphone mode (OpenStage 20/ 20 G only). Lift the handset.
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consultation? Confirm the option shown. Enter and confirm the second party’s phone number.
Basic functions Step by Step Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Toggle? Select and confirm the option shown. You are switched to the party on hold. Pay attention to the notes on voice encryption page 66.
Basic functions Step by Step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm the option shown. Enter and confirm the required party’s phone number. Announce the call partner.
Basic functions Step by Step Call forwarding If your phone belongs to an ONS group (parallel call page 80), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group.
Basic functions Step by Step Fixed call forwarding (all calls) If you have programmed a destination for fixed call for- warding, forwarding can always be activated and deac- tivated using the key . The programmed forward- ing destination remains unchanged until you reprogram or delete it.
Basic functions Step by Step Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu page 20. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. Next forwarding type? Confirm the option shown.
Basic functions Step by Step Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu page 17.
Basic functions Step by Step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forward. no reply • Forwarding on busy/after timeout Programming a forwarding destination activates call for- warding.
Basic functions Step by Step Call forwarding can also be preconfigured in the system page 55. Displays In idle mode ( page 17), the following signals remind you that call forwarding is activated: Fixed/variable call forwarding The LED lights up. Forwarding to 220870 PETER Phone number of the forwarding destination...
Basic functions Step by Step Using callback If your phone belongs to an ONS group (parallel call page 80), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox page 18) on all internal system phones in an ONS group.
Basic functions Step by Step Responding to a callback request Prerequisite: You have received at least one callback request page 18. Press the key shown. Information regarding the caller is displayed page 18. Next entry? Select and confirm until the required entry is displayed. Output? Select and confirm the option shown.
Basic functions Step by Step Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number redial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu page 25. Saving the current phone number Prerequisite: You are conducting a call.
Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call You hear another telephone ring and recognize the num- ber, or a colleague requests that you pick up calls for a specific phone. Lift the handset. Direct call pickup? Select and confirm the option shown.
Enhanced phone functions Step by Step Picking up a call in a hunt group If configured, you can also be reached using a hunt group phone number. Your telephone rings. Lift the handset. Pay attention to the notes on voice encryption page 66.
Enhanced phone functions Step by Step Making calls Dialing a phone number from a list Information on call logs as well as a sample display of an entry is provided on page 19. If your phone belongs to an ONS group (parallel call page 80), please note the following: A call log is maintained for all phones in an ONS...
Enhanced phone functions Step by Step Using speed dialing This function must be configured by your service personnel. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 61. Making calls using central speed dial numbers Prerequisite: You know the central speed dial numbers page 61.
Enhanced phone functions Step by Step During a call Using the second call feature You can specify whether you wish to accept a second call (call waiting) during a call. If your phone belongs to an ONS group (parallel call page 80), please note the following: In addition to an alert tone on the busy phone, the second call is signaled with a ring tone on the...
Enhanced phone functions Step by Step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...
Enhanced phone functions Step by Step Establishing a conference If voice encryption is not active or not available on a conference party’s phone, the entire confer- ence is unsecured. If necessary, more informa- tion about unsecured connections is available here: page 66.
Enhanced phone functions Step by Step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or •...
Enhanced phone functions Step by Step Accepting a second call and connecting it to the conference If you receive a second call during the conference page 42, you can connect this party to the confer- ence. Prerequisite: You are conducting a call in a conference and receive a second call.
Enhanced phone functions Step by Step Disconnecting conference participants You are connected to a conference and wish to discon- nect one of the participants. If a participant that was connected to the confer- ence via an unencrypted line leaves, the confer- ence remains unsecured.
Enhanced phone functions Step by Step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control dual- tone multifrequency (DTMF) devices, such as answer- ing machines or attendant systems.
Enhanced phone functions Step by Step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park • Manual park You cannot park calls if: •...
Enhanced phone functions Step by Step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.
Enhanced phone functions Step by Step HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call.
Enhanced phone functions Step by Step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination The destination party is contacted via their internal phone number.
Enhanced phone functions Step by Step Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0- 9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone.
Enhanced phone functions Step by Step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.
Enhanced phone functions Step by Step Using call forwarding Please note the description for programming call forwarding page 29. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.
Enhanced phone functions Step by Step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...
Enhanced phone functions Step by Step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the Program/Service menu page 20. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
Enhanced phone functions Step by Step Displaying/deactivating call forwarding for another phone Open the Program/Service menu page 20. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Variable call forw.? Confirm the option shown. Enter the number of the other telephone.
Enhanced phone functions Step by Step Displaying/deactivating call forwarding for fax/PC/busy stations Open the Program/Service menu page 20. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
Enhanced phone functions Step by Step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone num- ber even when you are not in the hunt group.
Saving speed dial numbers and appointments Step by Step Saving speed dial numbers and appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.
Saving speed dial numbers and appointments Step by Step Individual speed dial numbers This function must be configured by your service personnel. You can program the keys with ten frequently used phone numbers. Open the Program/Service menu page 20. Destinations? Confirm the option shown.
Saving speed dial numbers and appointments Step by Step Appointments function You can configure your phone to call you to remind you about appointments. You must save the required call times. You can do this for the next 24 hours. Saving appointments Open the Program/Service menu page 20.
Dialing with call charge assignment Step by Step Dialing with call charge assign- ment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project.
Dialing with call charge assignment Step by Step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.
Privacy/security Step by Step Privacy/security Voice encryption Please see also the explanations on page 11. Displaying status in idle mode You can see whether voice encryption is active on your phone from the display, when the phone is in idle mode. Open the idle menu page 17.
Privacy/security Step by Step and/or Call not encrypted Display. You will then receive a warning tone and/or a message on the display when you accept a call, accept a consul- tation call or are connected to a conference and the con- nection to a station is unencrypted.
Privacy/security Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and the mes- sage "Do not disturb". External callers are redirected to the attendant console.
Privacy/security Step by Step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Open the Program/Service menu page 20.
Privacy/security Step by Step Identifying anonymous callers (trace call) This function must be configured by your service personnel. You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.
More functions/services Step by Step More functions/services Using another telephone like your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).
More functions/services Step by Step In your local HiPath 4000 system: Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node ID of your local HiPath 4000 Enter code! system (ask the relevant service personnel). Enter your own phone number and press the pound key.
More functions/services Step by Step Transferring your own connection to another phone (mobility) You can transfer the settings configured on your phone (optiPoint or OpenStage) with most of your functions and properties (phone number, key assignment, autho- rization) to another optiPoint or OpenStage. The "home phone"...
More functions/services Step by Step Reconnecting to the "home telephone" Logging off via the "guest phone" If you no longer need your connection on the "guest phone" or if you want to switch back to your "home phone", log off the "guest phone". Open the Program/Service menu page 20.
More functions/services Step by Step Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log onto the second "guest telephone" in the usual fashion (see page 73).
Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast Press one of the keys shown in idle mode page 17.
Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal require- ments. Adjusting the ring volume Press one of the keys in idle mode page 17 or while a call is in progress.
Individual phone configuration Step by Step Setting the volume of the alert tone The alert tone is output, for example when you receive a second call while a call is in progress. Press one of the keys shown in idle mode page 17.
Testing the phone Step by Step Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speakerphone mode function- ing correctly (OpenStage 20/20 G only)? The following may be checked by service personnel:...
Special parallel call (ONS) functions Step by Step Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.
Fixing problems Step by Step Fixing problems Responding to error messages on the screen Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Make entries more quickly, avoid long pauses between key presses. Possible cause: Please try later System is overloaded, no line free, queue full.
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Fixing problems Step by Step Possible cause: Not authorized a) Disabled function selected. b) Incorrect PIN entered. Not allowed Possible response: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible cause: Not available Incomplete phone number entered, star or hash key not pressed.
Fixing problems Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, con- tact your service personnel. Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb"...
HiPath 4000 service menu HiPath 4000 service menu If you click on one of the blue options, you switch to the chapter with the corresponding description. Please note that not all of the listed options and other options on your HiPath 4000 system may not be enabled.
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HiPath 4000 service menu Return? CAMP-ON is off Activate? Feature settings? Camp-on? Next feature? Return? Do not disturb is off Activate? Do not disturb? Next feature? Return? Spk. call protect is off Activate? Speaker call protect? Next feature? Return? out of hunt group Activate? Join hunt group? Next feature?
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HiPath 4000 service menu Call forwarding is off Activate? Call forwarding? Next feature? Return? Forwarding station Enter station no: E.g.123456 No.? Forwarding station Variable call forw.? Completed? No.? Next feature? Dial again? Return? Return? Return? Return? Speed-dial number: Use speed dialing? Please dial: Return? View feature key...
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HiPath 4000 service menu Return? Return? Return? Return? Functions: More features? Display suppress. on? Call tracing? DTMF suffix dialing? Return? Phone test: Asset ID E.g. 8c 2a 05 5a Phone test? Asset ID? Firmware version V2R0.16.0 HFA C01 Firmware version? Return? Enter station no: E.g.
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Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U104-11-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...