Related Manuals for Siemens OPENSTAGE 20 2000
Summary of Contents for Siemens OPENSTAGE 20 2000
- Page 1 Documentation OpenScape Voice OpenStage 20 E, OpenStage 20 User Guide Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.com V1 R3.x V1 R4.x...
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Page 2: Important Information
Never open the telephone or a key module. Should you encounter any problems, contact the responsible ser- vice personnel. Use only original Siemens accessories. The use of oth- er accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid. -
Page 3: Location Of The Telephone
(front right) should be kept clear. The optimum speakerphone distance is 50 cm. • Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele- phone. -
Page 4: Table Of Contents
Location of the telephone ........ - Page 5 Basic functions ......22 Secure voice transmission........22 Answering a call .
- Page 6 Enhanced phone functions.....47 Incoming calls ..........47 Deflecting a call .
- Page 7 OpenScape Voice functions ....85 Making anonymous calls ........85 Deactivating .
- Page 8 Fixing problems ......120 Caring for your telephone ........120 Troubleshooting.
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Page 9: General Information
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. -
Page 10: Service
General information Service The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider. -
Page 11: Getting To Know Your Openstage Phone
OpenStage 20/20 G. You can make and receive calls as normal using the handset. The tilt-and-swivel display provides intuitive support for telephone operation (two lines with up to 33 characters each). The function keys allow you to call up the most frequently used functions during a call (e.g. -
Page 12: Ports On The Underside Of The Phone
Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) Local cable type Properties of your OpenStage 20 E/20/20 G SIP LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch 1000 Mbps Ethernet switch Wall mounting Network switch... -
Page 13: Using Network Ports More Efficiently
OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con- nection option must first be activated on the telephone by service person- nel. -
Page 14: Keys
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call. Saved number redial (last number dialed). Button for fixed call forwarding (with red LED key). Function when key is pressed Open the phone’s main menu (with red LED key). Open the menu for voicemail or missed calls (with red LED key). -
Page 15: 3-Way Navigator
3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Press the Press the Press the Getting to know your OpenStage phone Functions when key is pressed In idle mode:... -
Page 16: Keypad
Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select the "back" function on the navigator, and confirm with In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. - Page 17 Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376). Text editor Additional options are available in the text editor. This is used when pro- gramming a forwarding destination, for example.
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Page 18: Display
Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and- white LCD display. Adjust the tilt and contrast to suit your needs page 101). Idle mode If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G SIP is in idle mode. -
Page 19: Records
Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the O page 14 key lights up to signal new missed calls. Press the O key and use the click wheel to select the required submenu. •... -
Page 20: Program/Service Menu
User settings In the User menu, settings options are provided that allow you to adapt the telephone to your individual requirements. Select one of the following menus with the click wheel: •... -
Page 21: Administration
Manual for more on the network information values listed here. Perform reset Personal settings made via the telephone menu or the web interface can be reset to factory settings. Administration You can access the administration area via the "Admin" function and by en- tering the administration password. -
Page 22: Basic Functions
Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 11 before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel. -
Page 23: Answering A Call Via The Handset
Step by step if nec. Accept? if nec. Answering a call via the handset The phone is ringing. The caller is displayed. Lift the handset. Set the call volume. Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available in OpenStage 20/20 G. -
Page 24: Directed Pickup
Basic functions Step by step Directed pickup? Directed pickup? Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in... -
Page 25: Picking Up The Held Call
Step by step Directed pickup? Directed pickup? Picking up the held call: Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. You know the coworker’s in- ternal phone number and the function is configured for you in OpenScape Voice. Select and confirm the option shown. -
Page 26: Switching From Handset To Speakerphone Mode
Basic functions Step by step Switching from handset to speaker- phone mode Make note of the two different processes and ac- tivate, if necessary, your preferred setting page 109. Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel. -
Page 27: Switching From Speakerphone Mode To The Handset
Step by step Switching from speakerphone mode to the handset Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The n key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. -
Page 28: Activating/Deactivating The Microphone
Basic functions Step by step Disconnect Activating/deactivating the micro- phone To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only). Prerequisite: You are conducting a call. -
Page 29: Group Call
Connection Group call Your service personnel can incorporate multiple tele- phones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. Service person-... - Page 30 Basic functions Step by step Pickup call? Ignore? Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.
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Page 31: Making Calls
Step by step Dial Redial {1} ##? Making calls If you selected the option "Busy When Dialing" page 67, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Off-hook dialing Lift the handset. -
Page 32: On-Hook Dialing
Basic functions Step by step Redial {1} ##? Dial On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode; only OpenStage 20/ 20 G). Press the key (only OpenStage 20/20 G). Enter the station number. Press or wait until the dial delay expires. -
Page 33: Immediate Dialing
Step by step User if nec. Configuration Outgoing calls? Immediate dialing = No Option = Save & Exit Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must either confirm the "Dial"... -
Page 34: Dialing Using The Hot Or Warm Line Function
Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key (only OpenStage 20/20 G) •... -
Page 35: Redial
Step by step Niels, Bohr 31.05. 07:06 Dial Redial {1} ##? Redial {1} ##? Redial Redialing from the call list Press the key shown. You are automatically directed to the Dialed list in the - Calls menu (see page 19). You are automatically directed to the Missed list in the Calls menu if a there are any new calls, see If you press the key again, you are branched to the Di-... -
Page 36: Consulting A Second Party
Basic functions Step by step Consult? Disconnect & return? Alternate? Disconnect & return? Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Select and confirm the option shown. -
Page 37: Connecting Parties
Step by step Complete Xfer? User if nec. Configuration Connected calls? Allow call joining = Yes Option = Save & Exit Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. -
Page 38: Call Forwarding
Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. Prerequisite: The call forwarding function is pro- grammed ( page 39). Three forwarding conditions can be programmed in the forwarding menu: • All Calls •... -
Page 39: Programming Call Forwarding
Step by step Edit call forwarding Destination = Edit favourites Destination 1 = Option = Save & Exit Programming call forwarding Saving destination phone numbers for call forward- You can save up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. - Page 40 Basic functions Step by step Edit call forwarding Destination = 089008844 Option = Save & Exit Edit call forwarding Duration Option = Save & Exit Assigning a destination phone number to a call for- warding instruction z You can also configure this setting via the Web interface page 116.
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Page 41: Activating/Deactivating Call Forwarding
Step by step Edit call forwarding All calls Busy No reply Option = Save & Exit Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 116. Prerequisite: At least one destination phone number is programmed ( page 40). -
Page 42: Activating Call Forwarding For All Calls
Basic functions Step by step Accept Accept Activating call forwarding for all calls Use the r function key to activate call forwarding for all calls. Prerequisite: There is at least one forwarding destina- tion programmed Press the key shown. Wait three seconds. Confirm. -
Page 43: Callback
Step by step Call back? Cancel call backs? Disconnect Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option must be activated by your service personnel. -
Page 44: Responding To A Callback
Basic functions Step by step Accept Reject? Deflect Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen. Accepting a callback Select and confirm the option shown. Rejecting a callback Select and confirm the option shown. -
Page 45: Permitting Callback On Busy/No Reply
Step by step User if nec. Configuration Outgoing calls? Callback: busy = No Callback: no reply = No Option = Save & Exit Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 116. Press the key shown. -
Page 46: Calling Back Missed Calls
Basic functions Step by step Calls Missed Niels, Bohr 30.05 07:06am Dial Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( tion key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists Press the key shown. -
Page 47: Enhanced Phone Functions
Step by step Deflect 089008844 User if nec. Configuration Incoming calls Deflecting? Allow deflection = No Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. Select and confirm the option shown. If a destination phone number is stored ( you can select and confirm it. -
Page 48: Rejecting A Call
Enhanced phone functions Step by step Default destination = Option = Save & Exit Reject? Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. -
Page 49: Configuring Call Forwarding
Step by step User if nec. Configuration Incoming calls Forwarding? Settings? Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( z You can also configure this setting via the Web interface page 116. Press the key shown. -
Page 50: Placing A Call On Hold
Enhanced phone functions Step by step Alterts Visual alerts= No Audible alerts= No Forwarding Party Display last Option = Save & Exit Hold ? Reconnect ? Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). - Page 51 Step by step Retrieve held call ? Disconnect ? User if nec. Configuration Connected calls? Allow hold rem. Option = Save & Exit Prerequisite: You placed a call on hold and replaced the handset. Select and confirm the option shown to resume the call in speakerphone mode.
- Page 52 Enhanced phone functions Step by step User if nec. Configuration Connected calls? Hold rem. delay=3 Option = Save & Exit Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call.
- Page 53 Step by step User if nec. Configuration Connected calls? Music on hold Option = Save & Exit Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z You can also configure this setting via the Web interface page 116.
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Page 54: Call Waiting (Second Call)
Enhanced phone functions Step by step Accept Disconnect & return? Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown. - Page 55 Step by step Ignore? Reject? Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( page 57). Select and confirm the option shown. The caller still hears the on-hook signal. You can subse- quently Accept, Reject or Deflect the second call. While the ignored second call continues to wait, from the active call you can: •...
- Page 56 Enhanced phone functions Step by step Deflect Complete Xfer Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 57). Select and confirm the option shown. If a destination phone number is stored ( you can select and confirm it.
- Page 57 Step by step User if nec. Configuration Incoming calls? Handling? Allow call waiting = No Option = Save & Exit Allowing call waiting z You can also configure this setting via the Web interface page 116. If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call.
- Page 58 Enhanced phone functions Step by step User if nec. Configuration Connected calls Toggling associate Save & Exit Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface page 116.
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Page 59: Transferring A Call
Step by step Blind transfer call? Start transfer? Consultation? Dial Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected page 60). - Page 60 Enhanced phone functions Step by step Complete Xfer? User if nec. Configuration Connected calls? Allow call transfer = No Option = Save & Exit If the party answers: Announce the call you want to transfer. Select and confirm the option shown. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call.
- Page 61 Step by step User if nec. Configuration Outgoing calls Transfer on ring = No Option = Save & Exit Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers.
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Page 62: Cti Calls
Enhanced phone functions Step by step User if nec. Configuration Incoming calls? CTI calls? Auto-answer = No Beep on auto-answer = No Option = Save & Exit CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. - Page 63 Step by step User if nec. Configuration Incoming calls? CTI calls? Beep on auto-unhold = No Option = Save & Exit Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.
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Page 64: Making Calls
Enhanced phone functions Step by step Calls Dialed Niels, Bohr 30.05. 07:06am Making calls Dialing a phone number from a list The following call lists are available in the "Calls" directo- • Missed • Dialed • Received • Forwarded For a detailed description of the call lists, see page 19. -
Page 65: Using Autodial Delay
Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode • Consultation •... - Page 66 Enhanced phone functions Step by step User if nec. Configuration Outgoing calls Autodial delay = 8 Option = Save & Exit Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial"...
- Page 67 Step by step User if nec. Configuration Outgoing calls Busy when dialing = No Option = Save & Exit Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal.
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Page 68: Conference
Enhanced phone functions Step by step Conference? 1: Party 2: Party Disconnect? Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 36 or have accepted a second call and the conference function is active Initiating a local conference... - Page 69 Step by step Exit Conf? End Conf? User if nec. Configuration Connected calls? Allow conferences = No Option = Save & Exit Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local confer- ence”...
- Page 70 Enhanced phone functions Step by step User if nec. Configuration Connected calls? Join in conferences = N Option = Save & Exit Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.
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Page 71: System-Based Conference
Step by step Conference? Consult? Conference? Hold? System-based conference This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 36 or you have accepted a second call page 54, and the "System conference"... - Page 72 Enhanced phone functions Step by step Exit Conf? Leaving a conference Select and confirm the option shown in the "Confer- ence" context menu. You are disconnected from the conference call and can dial another number, for in- stance. The other call partners remain connected. If using the "System conference"...
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Page 73: Call Lists
Step by step Calls Missed Niels, Bohr 13:22 Calls Dialed Delete All Call lists For a detailed description of the different call lists, see page 19. Dial entry Press the key shown. Select and confirm the option shown. For instance, select and confirm the list of missed calls. The list is sorted chronologically, with the most recent caller first. -
Page 74: Privacy/Security
18). Select and confirm the option shown. Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not dis- turb" function is activated/deactivated via the idle menu page 18. -
Page 75: Allowing "Do Not Disturb
Step by step User if nec. Configuration Incoming calls? Handling? Allow DND = No Option = Save & Exit Allowing "Do not disturb" z You can also configure this setting via the Web interface page 116. Press the key shown. Select and confirm the option shown. -
Page 76: Security
User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone The preset password "000000" corresponds to a blank password. In other words, the phone can-... - Page 77 Step by step User if nec. Security? User password = if applicable Delete Confirm password = Option = Save & Exit Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. Deactivating the password prompt does not ap- ply to the web-interface Stage Manager or CTI applications that use a password prompt.
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Page 78: Phone Locking
Privacy/security Step by step Confirm lock? User Security? Phone lock = No Option = Save & Exit Phone locking You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. - Page 79 Privacy/security Step by step Unlocking the phone Unlock phone? Confirm. Enter the User password and confirm. The phone is un- locked if the password is correct.
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Page 80: Mobility
Mobility Step by step Mobility Prerequisite: Your phone is configured to support mo- bility by service personnel. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility- enabled phone, the following scenarios are possible: Logging on and off at the same phone •... -
Page 81: Logging On And Off At The Same Phone
The Mobility logon dialog appears. You are prompted to enter your mobility ID. Enter and confirm Mobility ID, usually a telephone num- ber. (for a text editor, see You are prompted to enter the password. Enter the user password and confirm with OK (text ed- itor, see page 17). -
Page 82: Logging Off From The Phone
Mobility Step by step Mobile logoff? Mobile logoff Logging off from the phone Prerequisite: You are logged on as a mobility user. Select from the idle display context menu ( and confirm. The logoff procedure starts immediately. Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched. -
Page 83: Logging On At Different Telephones
Step by step Mobile logon? Mobility ID? Enter password Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and... -
Page 84: Logging On With Forced, Delayed Logoff At A Remote Phone
Mobility Step by step Mobile logoff? Mobility ID? Enter password Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Select from the idle display context menu ( and confirm. -
Page 85: Openscape Voice Functions
Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Making anonymous calls Your service personnel decides whether or not your call- er ID (name and phone number) is displayed on a called party’s station. -
Page 86: Activating
OpenScape Voice functions Step by step Activating If your service personnel activated caller ID transmis- sion for your phone, you can deactivate this setting as follows: Lift the handset. Enter the code (see the table of codes suppress the caller ID. Wait until you hear the confirmation tone. -
Page 87: Temporarily Deactivating Anonymous Calling For The Next Call
Step by step Temporarily deactivating anonymous calling for the next call If your service personnel suppressed caller ID transmis- sion for your phone, you can enable this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes Wait until you hear the confirmation tone. -
Page 88: Creating A List For Selective Calls
OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. -
Page 89: For Call Rejection
Step by step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your service person- nel know how long this list may be in the OpenScape Voice used on site in your facility. -
Page 90: Anonymous Calls
OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset. -
Page 91: Using Abbreviated Dialing
Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. -
Page 92: Hunt Group Functions
Your service personnel can incorporate multiple tele- phones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel. -
Page 93: Marking The Last Line In The Hunt Group Chain
Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset. -
Page 94: Reachability
OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice. -
Page 95: Parallel Call
Step by step The caller is informed that the call is being routed to an- other station. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". - Page 96 OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without hav- ing to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. Lift the handset. Enter the code to activate or deactivate the parallel call (see code table page 100).
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Page 97: Parking A Call
Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g. that you are trying to connect him. Enter the code for parking followed by a line number (see code table page 100). -
Page 98: Silent Monitoring
OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by service person- nel and enabled for the destination phone, you can join an active call of an internal station and listen in unno- ticed (muted) or with the knowledge of the target sta- tion (active). -
Page 99: Muted Silent Monitoring
Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. Your phone internal or external station B • You can hear station A but cannot talk to him be- cause he cannot hear you •... -
Page 100: Code Table For Openscape Voice Functions
OpenScape Voice functions Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table. Print this page as an overview. Function Making anonymous calls off Making anonymous calls on Making anonymous calls temporarily on Making anonymous calls temporarily off List for selective call acceptance List for selective call rejection... -
Page 101: Individual Phone Configuration
Step by step User if nec. Phone? Display ? Contrast: = Option = Save & Exit Individual phone configuration Display Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has multiple contrast levels that you can set according to your light conditions. -
Page 102: Date And Time
Individual phone configuration Step by step User if nec. Date and time? Time = 14:44 Option = Save & Exit User if nec. Date and time? Date = 20.02.2007 Option = Save & Exit Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. -
Page 103: Setting Daylight Saving Time
Step by step User if nec. Date and time? Daylight saving = No Option = Save & Exit User if nec. Date and time? Difference (mins) = 60 Option = Save & Exit Setting daylight saving time Prerequisite: Auto DST is deactivated z You can also configure this setting via the Web interface page 116. -
Page 104: Automatic Daylight Saving Time
Individual phone configuration Step by step User if nec. Date and time? User if nec. Locality? Time format = 24 hours 12 hours (AM/PM) Option = Save & Exit Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your service person- nel. -
Page 105: Date Display Format
Step by step User if nec. Locality? Date format = dd/mm/yyy yyyy/mm/dd Option = Save & Exit Date display format z You can also configure this setting via the Web interface page 116. Press the key shown. Select and confirm the option shown. Enter and confirm the user password. -
Page 106: Audio
Individual phone configuration Step by step User if nec. Audio Volumes? Handset Option = Save & Exit Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) z You can also configure this setting via the Web interface page 116. -
Page 107: Settings
Step by step User if nec. Audio Settings? Ringer file = Pattern ABC.wav Option = Save & Exit User if nec. Audio Settings? Settings Ringtone If your service personnel has loaded suitable files to the phone, you can select a realtone file in *.mp3 or *.wav format for the ringer tone. - Page 108 Individual phone configuration Step by step Ringer melody = 4 Option = Save & Exit User if nec. Audio Settings? Ringer tone sequence = 2 Option = Save & Exit User Required pattern melody (e. g. 4). You will immediately hear the corresponding Ringer melody.
- Page 109 Step by step if nec. Audio Settings? Room character = Normal Option = Save & Exit User if nec. Audio Settings? Open listening = Standard mode Option = Save & Exit Enter and confirm the user password. Select and confirm the option shown. Select and confirm the option shown.
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Page 110: Tone And Indication With An Unsecured Voice Connection
Individual phone configuration Step by step User if nec. Configuration Connected calls Secure call alert Save & Exit Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. -
Page 111: Setting The Language And Country
Step by step User if nec. Locality? Language = Deutsch English Option = Save & Exit Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the Web interface page 116. - Page 112 Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Dansk 7 . Deutsch 8. English 9. English(US) 10. Español 11. Français 12. Hrvatski 13. Italiano 14.
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Page 113: Locality
Step by step User if nec. Locality? Country = Germany United States Option = Save & Exit Locality Adapt your phone settings to suit the relevant country- specific conditions (for example, transmission parame- ters). z You can also configure this setting via the Web interface page 116. -
Page 114: Network Information
Web interface of the phone in the browser. DNS domain: The DNS domain that can be assigned to the telephone in addition to the IP address (e.g. http:// my-openStage.phone/). LAN/PC-RX: The network or PC interface data packets received are illustrated dynamically as columns. -
Page 115: Resetting User Data
Step by step User if nec. Reset Reset all user data Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to facto- ry settings. • Display contrast • Language setting •... -
Page 116: Web Interface
Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information" To call up the interface, open a Web browser and enter the following: https://[IP address of the phone] [IP address of the phone] is the IP address of your phone. -
Page 117: User Pages
User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. -
Page 118: User Menu
Web interface User menu All settings can be made via the user menu of the web interface as well as via the phone’s user menu. User Pages User login V Date and Time – Local time V – Local date (day, month, year) V –... - Page 119 – Handling – Allow call waiting V – Allow DND V – Allow busy when dialing V – CTI calls – Allow auto-answer V – Allow beep on auto-answer V – Allow beep on auto-reconnect V – Connected calls – Allow call transfer V –...
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Page 120: Fixing Problems
• If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). -
Page 121: Local User Menu
Local user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, select the User menu option. You are prompted to enter the User password the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone, can also be made via the web interface... - Page 122 Local user menu – Ringer3.wav? – Ringer4.wav? – Ringer5.wav? – Ringer6.wav? – Return? – Ringer melody = 2 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? – Ringer tone sequence= 1 –...
- Page 123 – Return? – Callback: no reply = Yes – No? – Return? – Busy when dialing = Yes – No? – Return? – Transfer on ring = Yes – No? – Return? – Immediate dialing = Yes – No? – Return? –...
- Page 124 Local user menu – Alerts – Handling? – Allow call waiting = Yes – Allow DND = Yes – Busy when dialing = Yes – Save & exit – Exit (no save) – CTI calls? – AutoAnswer = Yes – AutoAnswer beep = Yes –...
- Page 125 – No? – Return? – Save & exit – Exit (no save) – Return? – Connected calls? – Allow call transfer = Yes – No? – Return? – Allow call joining = Yes – No? – Return? – Allow exit conf = Yes –...
- Page 126 Local user menu – Return? Phone? – Display settings? – Contrast = – Save & exit – Exit (no save) – Return? Locality? – Country = DE – DE? – Further countries, see – Return? – Language = Deutsch – Deutsch? –...
- Page 127 Reset? – Reset all user data? – Cancel? Back? Local user menu page 115...
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Page 128: Index
Ignoring second call Immediate dialing Important information ... 16 Keypad Language settings ... 109, 113 Locality Location of the telephone Logging on and off as a mobility user ... 54 ... 102 ... 103 ... 101 ... 74 ... 78 ... - Page 129 Ringer off Ringtone sequence Security Serial call Setting the time Settings Silent monitoring Speakerphone distance Speakerphone mode ... 90 Telephone maintenance Time display format ... 88 Troubleshooting ... 85 User interface OpenStage 20 User password ... 90 User support Using Ethernet switches...
- Page 130 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2010-U100-28-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...