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Siemens OpenScape 35G User Manual
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Siemens OpenScape 35G User Manual

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Documentation
OpenScape Voice
OpenScape Desk Phone IP 35G
User Guide
Siemens Enterprise Communications
www.siemens-enterprise.com
V1 R3.x
V1 R4.x

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Summary of Contents for Siemens OpenScape 35G

  • Page 1 Documentation OpenScape Voice OpenScape Desk Phone IP 35G User Guide V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.com...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you encounter any problems, contact the responsible ad- ministrator. Use only original accessories from Siemens Enterprise Communications GmbH & Co. KG. The use of other ac- cessories may be hazardous and will render the warran- ty, extended manufacturer’s liability and the CE marking...

  • Page 3: Location Of The Telephone

    Product support on the internet Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 4: Table Of Contents

    Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Secure voice transmission........31 Emergency mode ......... 31 Answering a call .
  • Page 6 Programmable keys......65 List of available functions ........65 Programming a key .
  • Page 7 Call journal ......... . . 104 Making calls with multiple lines .
  • Page 8 Logging on and off at the same phone ..... 127 Logging on and off at different phones ..... 127 Logging on and off at the same phone .
  • Page 9 Impact Levels ....... 154 Answering a call with a lower IL ......155 Answering a call.
  • Page 10 The following features are not supported:....179 Recording tips ........179 Multiline .

  • Page 11: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea- tures must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •...

  • Page 12: Service

    General information Service The service department of Siemens Enterprise Communications GmbH & Co. KG can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

  • Page 13: Getting To Know Your Openscape Desk Phone Ip 35G

    Getting to know your OpenScape Desk Phone IP 35G Getting to know your OpenScape Desk Phone IP 35G The following sections describe the most frequently used operating ele- ments and the displays on your OpenScape Desk Phone IP 35G. The user interface of your OpenScape Desk Phone IP 35G...
  • Page 14 Getting to know your OpenScape Desk Phone IP 35G With the Handset, the user can pick up and conduct calls in the usual manner. The Display provides intuitive support for telephone operation and al- lows the user to control the phone settings via the local User menu (the display offers two lines with up to 33 characters each).

  • Page 15: Navigation Keys

    Getting to know your OpenScape Desk Phone IP 35G Navigation keys These are used to manage most of your phone’s functions and display. Function when key is pressed • Cancel function • Delete characteleft of cursor • Go up one menu level In lists and menus: Scroll up.

  • Page 16: Meaning Of Led Displays On Function Keys

    This also can be done by using the Key Labeling Tool (KLT) and a laser print- The KLT is available in the internet: http://wiki.siemens-enterprise.com/. Put the clear cover foil over the paper key label. Meaning of LED displays on function keys Meaning of function key The function is deactivated.

  • Page 17: Trunk Keys (On Multi-Line Phones Only)

    Getting to know your OpenScape Desk Phone IP 35G Trunk keys (on multi-line phones only) The programmable keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to three lines can be configured.
  • Page 18 Getting to know your OpenScape Desk Phone IP 35G You can see the status of the line from the LED: LED display Explanation Not lit The phone is in idle mode. • Incoming call on the line ( page 109) Flashing •...

  • Page 19: Keypad

    Getting to know your OpenScape Desk Phone IP 35G Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press Back. In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 20 Getting to know your OpenScape Desk Phone IP 35G Multi-function keys Key Function during text input Function when held down Write special characters. Deactivate/activate the ring tone Switch between upper and Activate/deactivate the telephone lower case lock. Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.

  • Page 21: Display

    Getting to know your OpenScape Desk Phone IP 35G Display Your OpenScape Desk Phone IP 35G comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( page 158). Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone IP 35G is in idle mode.
  • Page 22 Getting to know your OpenScape Desk Phone IP 35G Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for different situations and options: Icon Explanation The ring tone is deactivated. The phone lock is activated.

  • Page 23: Context-Dependent Displays

    Getting to know your OpenScape Desk Phone IP 35G Context-dependent displays Depending on the situation at hand, the display on your OpenScape Desk Phone IP 35G phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events.
  • Page 24 Getting to know your OpenScape Desk Phone IP 35G Idle display context menu You receive the following functions (if activated) by pressing navigation keys OK or : . The current funtion is displayed in the second display line. The other functions are hidden and can be selected using navigation keys : or <: First entry (selected when you call Redial {1} 1234...

  • Page 25: Records

    Getting to know your OpenScape Desk Phone IP 35G Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the Messages key flashes to signal new missed calls or mes- sages ...
  • Page 26 Getting to know your OpenScape Desk Phone IP 35G • The time of the last call attempt from each user listed, if made on the current day, otherwise the date of the last call attempt. The administrator may have made special settings for missed calls. To in- dicate new missed calls, •...

  • Page 27: Settings Menu

    Getting to know your OpenScape Desk Phone IP 35G Settings menu You can make local settings here. Press the Settings key and confirm the User menu. If configured, enter and confirm your personal user password. You can use the navigation keys to navigate through the menus as de- scribed on ...
  • Page 28 Getting to know your OpenScape Desk Phone IP 35G To go back to editing mode in the menu, press the Settings key again. Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web inter- face.

  • Page 29: Control And Monitoring Function

    Getting to know your OpenScape Desk Phone IP 35G Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function The administrator has the option to activate and deactivate features of the phone via remote maintenance.

  • Page 30: Ports On The Underside Of The Phone

    Getting to know your OpenScape Desk Phone IP 35G Ports on the underside of the phone Using network ports more efficiently OpenScape Desk Phone IP 35G has a built-in Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The tele- phone-PC connection option must first be activated on the telephone by administrator.

  • Page 31: Basic Functions

    Basic functions Step by step Basic functions Please read the introductory chapter "Getting to know your OpenScape Desk Phone IP 35G"  page 13 carefully before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator.

  • Page 32: Answering A Call

    Basic functions Step by step Answering a call Your OpenScape Desk Phone IP 35G rings with the tone signal set when an incoming call is received. If transmitted, calling party information (name, phone number) appears on the display. If you have set a pattern melody  page 165 on your phone, it is possible that administrator has preset a different pattern melody or pattern se- quence or deactivated the ringtone, depending...

  • Page 33: Answering A Call Via The Headset

    Basic functions Step by step • The ideal distance between the user and the phone in speakerphone mode is about 50 cm. Answering a call via the headset The phone is ringing. The caller is displayed. The Speaker and the Headset keys flashes. Accept? OK Confirm by pressing OK.

  • Page 34: Directed Pickup

    Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on his multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

  • Page 35: Picking Up The Held Call

    Basic functions Step by step Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone  page 110. You know the co- worker’s internal phone number and the function is con- figured for you in OpenScape Voice. Directed pickup? Select and confirm the option shown in the idle phone’s context menu.

  • Page 36: Switching From Handset To Speakerphone Mode

    Basic functions Step by step Switching from handset to speaker- phone mode Make note of the two different processes de- pending on the country setting. The default country setting is US. Activate, if necessary, your preferred setting  page 166. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

  • Page 37: Switching From Speakerphone Mode To The Handset

    Basic functions Step by step Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The Speaker LED goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

  • Page 38: Activating/Deactivating The Microphone

    Basic functions Step by step Activating/deactivating the micro- phone To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. Deactivating the microphone Mute Press the key shown.

  • Page 39: Group Call

    Basic functions Step by step Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for oth- er members of the group. A group call is displayed on the phone. administrator may have made the following settings for signaling: Telephone status Ring on group call...
  • Page 40 Basic functions Step by step Further administrator settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call can be picked up only via the "Pickup call"...
  • Page 41 Basic functions Step by step Picking up a group call The pop-up menu opens: Pickup call? Confirm. Lift the handset (only if the appropriate function is set by your administrator) Pick up Press the key with the "Call pickup" function or press it again if call answering was initiated via the key.

  • Page 42: Listening To Voicemail

    Basic functions Step by step Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see  page 25). The Messages key flashes to indicate new messages and the F icon appears on the display. The LED only extinguishes when all new messages have been picked up and there are no missed calls.

  • Page 43: Call Control (2Nd Alert)

    Basic functions Step by step Call control (2nd alert) To ensure that you do not miss any important calls, ad- ministrator can configure a key (2nd alert) that blinks when a call is waiting, for instance, when you are dial- ling a number or when two calls come in simultaneous- Call control does not work on multi-line phones Two calls simultaneously...

  • Page 44: During Dialling

    Basic functions Step by step During dialling Note that when you set up call control, the "Busy when dialing"  page 97 function will be dis- abled. The exception is if you dial a number dur- ing a Consult  page 50. Prerequisite: The "2nd alert"...

  • Page 45: Making Calls

    Basic functions Step by step Making calls If you selected the option "Busy When Dialing"  page 97, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Off-hook dialing Lift the handset. Enter the station number.

  • Page 46: On-Hook Dialing

    Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode). Speaker Press the key shown. Enter the station number. If necessary correct input using the navigation keys  page 17. OK Press the key shown or wait until the dial delay expires (see ...

  • Page 47: Immediate Dialing

    Basic functions Step by step Immediate dialing Immediate dialing should only be activated if adminis- trator has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must either confirm the "Dial"...

  • Page 48: Dialing Using The Hot Or Warm Line Function

    Basic functions Step by step Dialing using the hot or warm line function Your administrator can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key • with a hot line immediately or •...

  • Page 49: Redial

    Basic functions Step by step Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled  page 104. If the call journal is disabled, you will be shown the mes- sage "Key function unavailable"...

  • Page 50: Consulting A Second Party

    Basic functions Step by step Redialing from the idle menu or OK press the key shown to open the idle menu Redial {1} ##? Confirm. The last phone number entered is dialed. Consulting a second party You can call a second party while a call is in progress. The connection to the first party is on hold.

  • Page 51: Ending A Consultation Call

    Basic functions Step by step Ending a consultation call You end the consultation Disconnect & return? Select and confirm the option shown. The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...

  • Page 52: Putting On Hold And Retrieving Successively Or Simultaneously

    Basic functions Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are con- ducting a consultation call  page 50 or have accepted a second call  page 84. Hold Press the Hold key.

  • Page 53: Connecting Parties

    Basic functions Step by step Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call  page 50 and call joining is allowed  page 53. Complete Xfer? Select and confirm the option shown.

  • Page 54: Call Forwarding

    Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call for- warding during a call. Three forwarding conditions can be programmed in the forwarding menu: •...

  • Page 55: Activate Or Deactivate Immediate Forwarding

    Basic functions Step by step Activate or deactivate immediate forwarding Prerequisite:You have configured the key for "Variable call forwarding" (see  page 70). Otherwise you can configure the settings for call forwarding via the user menu ( page 76). It is recommended to configure the key so that you can use the following convenience func- tions.

  • Page 56: Saving Destination Phone Numbers For Call Forwarding

    Basic functions Step by step Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu ( page 76) or via the WEB Sur- face  page 190. Prerequisite:You have configured the key for "Variable call forwarding"...
  • Page 57 Basic functions Step by step or Edit favourites You can configure up to five destination phone num- bers for call forwarding. These destination phone num- bers can then be assigned different forwarding condi- tions.  All calls Select and confirm type of forwarding (here for instance All calls) Edit favorites? Select and confirm the option shown.

  • Page 58: Activate/Deactivate Call Forwarding

    Basic functions Step by step  No reply Select and confirm type of destination forwarding (here for instance No reply) Paste? Select and confirm the option shown.  No reply: 3339 Both types of call forwarding now have the same desti- nation phone number.
  • Page 59 Basic functions Step by step Edit call forwarding? Select and confirm the option shown.  All calls: 3339 Choose one of the forwarding types offered   All calls: 3339 (deactivated is the default setting)   Busy: 3335  ...
  • Page 60 Basic functions Step by step Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" call forwarding is activated. This setting is only available if the "Server fea- tures"...

  • Page 61: Call Forwarding Chain

    Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev- eral telephones where the last member of the chain is your phone.

  • Page 62: Callback

    Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option must be activated by your administra- tor.

  • Page 63: Responding To A Callback

    Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen. Accepting a callback Accept Select and confirm the option shown. Rejecting a callback Prerequisite: The function Reject is authorized by ad- ministrator.

  • Page 64: Calling Back Missed Calls

    Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 22). The Messages key also illuminates if the administrator has set the option to do this. Missed calls are logged in the missed calls list.

  • Page 65: Programmable Keys

    Programmable keys Step by step Programmable keys The phone features a range of functions that can, if re- quired, be stored on programmable keys. The phone comes with three preprogrammed program- mable keys - Forward, Pick up and DND. All of which can be programmed on two separate levels.

  • Page 66: Programming A Key

    Programmable keys Step by step Programming a key z You can also configure this setting via the Web interface  page 190. Access the programming mode Settings Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the User password.

  • Page 67: Programming Enhanced Functions

    Programmable keys Step by step Programming enhanced functions Repertory dial Prerequisite: You have accessed the programming mode. Press the key you want to program until the input field opens. The key illuminates continuously. Normal = Select and confirm the option shown to program the first level for instance.

  • Page 68: Feature Toggle

    Programmable keys Step by step Feature toggle Only available for Hunt group functions ( page 139). Prerequisite: You have accessed the programming mode. Press the key you want to program until the input field opens. The key illuminates continuously. Normal = Select and confirm the option shown to program the first level for instance.

  • Page 69: Configuring A Fixed Forwarding Key

    Programmable keys Step by step Configuring a fixed forwarding key Prerequisite: You have accessed the programming mode. Press the key you want to program until the input field opens. The key illuminates continuously. Normal = Select and confirm the option shown to program the first level for instance.

  • Page 70: Configuring A Variable Call Forwarding Key

    Programmable keys Step by step Configuring a variable call forwarding key With the "Variable call forwarding" key you can • Immediately activate or deactivate the call forward- ing for "All calls"  page 55 Edit the call forwarding  page 56 •...

  • Page 71: Labeling Programmed Keys

    With a computer via the Internet: You can find the "key labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/ Key_Labelling_Tool. Select the appropriate key labeling tool in your lan- guage. You can use the tool online via the browser...

  • Page 72: Using Programmed Keys

    Programmable keys Step by step Using programmed keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display.

  • Page 73: Resetting Programmable Keys

    Programmable keys Step by step Resetting programmable keys Here you can reset keys you configured back to factory settings (see also  page 176). Press the key shown. User Confirm. if nec. Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu.

  • Page 74: Enhanced Phone Functions

    Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. "Deflect" must be allowed. Deflect Select and confirm the option shown. 089008844 If a destination phone number is stored ( page 74), you can select and confirm it.

  • Page 75: Rejecting A Call

    Enhanced phone functions Step by step Confirm. Default destination = Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.

  • Page 76: Configuring Call Forwarding

    Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 55). z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown.

  • Page 77: Setting Alerts

    Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). z You can also configure this setting via the Web interface ...

  • Page 78: Placing A Call On Hold

    Enhanced phone functions Step by step Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room. Prerequisite: You are conducting a call.
  • Page 79 Enhanced phone functions Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or discon- nect. Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speaker- phone mode.
  • Page 80 Enhanced phone functions Step by step Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.
  • Page 81 Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 3, that is, the reminder is output after three minutes.
  • Page 82 Enhanced phone functions Step by step Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call manually on hold and hang up. • You are conducting a consultation call and the se- cond call partner hangs up.
  • Page 83 Enhanced phone functions Step by step Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z You can also configure this setting via the Web interface ...

  • Page 84: Call Waiting (Second Call)

    Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
  • Page 85 Enhanced phone functions Step by step Disconnecting the second call Disconnect & return Select and confirm the option shown in the second call's context menu. The call to this station is discon- nected and the call to the first station is reconnected. Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and...
  • Page 86 Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 87). Deflect Select and confirm the option shown. If a destination phone number is stored ( page 74), you can select and confirm it.
  • Page 87 Enhanced phone functions Step by step Allowing call waiting If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call. z You can also configure this setting via the Web interface ...
  • Page 88 Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface ...

  • Page 89: Transferring A Call

    Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected (...
  • Page 90 Enhanced phone functions Step by step The display returns to idle following successful transfer. Transfer via menu Consult? Select and confirm the option shown. The call is placed on hold. Enter the phone number of the party to whom you want to transfer the call and confirm.
  • Page 91 Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the Web interface ...

  • Page 92: Cti Calls

    Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Auto-an- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
  • Page 93 Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

  • Page 94: Making Calls

    Enhanced phone functions Step by step Making calls Dialing with the DDS key You can program frequently used phone numbers on programmable keys ( page 65). If you press a direct destination selection key briefly, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed ...

  • Page 95: Using Autodial Delay

    Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode •...
  • Page 96 Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
  • Page 97 Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface ...

  • Page 98: Conference

    Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call  page 50 or have accepted a second call  page 84, and the conference function is active ...
  • Page 99 Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference af- ter you exit Prerequisite: The "”Allowing joining in a local confer- ence”  page 100" function is activated. Exit Conf? Select and confirm the option shown in the menu. Both call partners remain connected.
  • Page 100 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface ...

  • Page 101: System-Based Conference

    Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large con- ference. It can include from 3 up to 16 parties (depend- ing on the setting in OpenScape Voice). Prerequisite: You are conducting a consultation call ...
  • Page 102 Enhanced phone functions Step by step Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Conference? Select and confirm the option shown in the consultation call’s context menu. The party is added to the confer- ence.

  • Page 103: Call Lists

    Enhanced phone functions Step by step Call lists For a detailed description of the different call lists, see  page 25. The function must be activated in order to view and manage call lists  page 104, otherwise the menu option "Calls" is not offered.. Dial entry Messages Press the key shown.

  • Page 104: Call Journal

    Enhanced phone functions Step by step Call journal Activating/deactivating the call journal The function can be disabled in order to prevent unau- thorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged.
  • Page 105 Enhanced phone functions Step by step Logging missed calls Two options are available to you for this function: • Show all • Only show unanswered calls With the "Show all" option (default), all missed calls des- tined for this connection are logged and new missed calls are displayed.

  • Page 106: Making Calls With Multiple Lines

    Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenScape Desk Phone IP 35G as a multi-line phone. If you have any questions regarding how to configure your OpenScape DeskPhone IP 35G phone as a multi-line phone, please contact your admin- istrator.

  • Page 107: Making Calls

    Making calls with multiple lines Step by step Using the line keys Press the flashing line key. Speakerphone mode. Accept? Confirm. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-line telephone. Trunk seizure can be configured on an individual basis. Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.

  • Page 108: Dialing The Last Dialed Number

    Making calls with multiple lines Step by step Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu. or Speaker Lift the handset or press speakerphone key. Press the required line key (...

  • Page 109: During Calls

    Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line tele- phone: Redial ...

  • Page 110: Putting A Line On Hold

    Making calls with multiple lines Step by step All multi-line users that share the line on which the call is being held ( page 17) can now pick up the held call. To prevent other users from an- swering the held call, you must place the call on "Consultation"...

  • Page 111: Lines With Hot Or Warm Line Function

    Making calls with multiple lines Step by step Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key •...

  • Page 112: Connecting

    Making calls with multiple lines Step by step Enter and confirm the destination. Save & Exit Select and confirm the option shown. Connecting A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone. This line now has the status "busy."...

  • Page 113: Direct Station Selection Keys

    Making calls with multiple lines Step by step Direct station selection keys Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.

  • Page 114: Call Pickup

    Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deac- tivated  page 92. Press the DSS key.

  • Page 115: Deflecting A Call To A Dss Station

    Making calls with multiple lines Step by step Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting, see  page 75. If you receive a call on one of your lines, you can imme- diately deflect it to the DSS station.

  • Page 116: Settings For Multiline (Keyset)

    Making calls with multiple lines Step by step Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line •...

  • Page 117: Line Preview

    Making calls with multiple lines Step by step Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have pro- grammed a key with the "Preview" function  page 65. Preview for a call Prerequisite: Your administrator has deactivated the permanent preview function.

  • Page 118: Rollover For A Line

    Making calls with multiple lines Step by step Rollover for a line Your administrator can determine how rollover calls are to be signaled. Only the relevant line key blinks. You hear a special advisory tone via the currently ac- tive microphone and the corresponding line key blinks. The ringer melody set sounds briefly (approx.

  • Page 119: Privacy/Security

    Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Hold down the key in idle mode or even when it rings until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu (...

  • Page 120: Dnd (Do Not Disturb)

    Privacy/security Step by step DND (Do Not Disturb) If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement. On multi-line telephones ( page 12) you can only activate the "Do not disturb" function for your primary line.

  • Page 121: To Allow Do Not Disturb (Dnd)

    Privacy/security Step by step To allow Do Not Disturb (DND) z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the User password. Configuration Select and confirm the option shown.

  • Page 122: Security

    Privacy/security Step by step Security User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone  page 125. The administrator may have configured the follow- ing settings: •...
  • Page 123 Privacy/security Step by step z The User password can also be modified via the Web in- terface  page 190. Settings Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Security? Select and confirm the option shown.
  • Page 124 Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface  page 190 or CTI applications that use a password prompt. As long as the user password is deactivated, you do not have access to user settings via the Web interface.

  • Page 125: Phone Locking

    Privacy/security Step by step Phone locking You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. If an emergency number has been entered on the phone by administrator, "emergency call"...
  • Page 126 Privacy/security Step by step If an emergency number has been entered on the telephone by administrator, Emergency call will be offered on the display once you have acti- vated the phone lock. You can also dial the emer- gency number via the keypad. Unlocking the phone The following is displayed: Phone locked.

  • Page 127: Mobility

    Mobility Step by step Mobility Prerequisite: Your phone is configured to support mo- bility by administrator. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility- enabled phone, the following scenarios are possible: Logging on and off at the same phone Log on as a mobility user ...

  • Page 128: Logging On And Off At The Same Phone

    Mobility Step by step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Mobile logon? Select from the idle display context menu (...

  • Page 129: Logging Off From The Phone

    Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Mobile logoff? Select and confirm...

  • Page 130: Logging On At Different Telephones

    Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

  • Page 131: Logging On With Forced, Delayed Logoff At A Remote- Phone

    Mobility Step by step Logging on with forced, delayed logoff at a remote- phone If the remote phone is busy and your administrator en- abled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility.

  • Page 132: Openscape Voice Functions

    OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.

  • Page 133: Making Anonymous Calls

    OpenScape Voice functions Step by step Making anonymous calls Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called par- ty’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deacti- vated, however, for specific calls.

  • Page 134: Temporarily Activating Anonymous Calling For The Next Call

    OpenScape Voice functions Step by step Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes  page 152). Wait until you hear the confirmation tone or an an- nouncement.

  • Page 135: Creating A List For Selective Calls

    OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 136: For Call Rejection

    OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 137: Anonymous Calls

    OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset.

  • Page 138: Using Abbreviated Dialing

    OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers.

  • Page 139: Hunt Group Functions

    OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your tele- phone can be assigned to a pickup group  page 39 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the mem- bers of your group in accordance with specific rules de- fined by your administrator.

  • Page 140: Marking The Last Line In The Hunt Group Chain

    OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.

  • Page 141: Reachability

    OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The administrator has configured the re- spective feature for your main number in OpenScape Voice.

  • Page 142: Parallel Call

    OpenScape Voice functions Step by step is informed that the call is being routed to another sta- tion. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".
  • Page 143 OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without hav- ing to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. Lift the handset. Enter the code to activate or deactivate the parallel call (see code table ...

  • Page 144: Parking A Call

    OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g.

  • Page 145: Silent Monitoring

    OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (ac- tive).

  • Page 146: Muted Silent Monitoring

    OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him be- cause he cannot hear you •...

  • Page 147: One-Way Intercom And Two-Way Intercom Function

    OpenScape Voice functions Step by step One-way Intercom and Two-way Inter- com function With One-way Intercom or Two-way Intercom, the loud- speaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or be- tween a doctor and receptionist.

  • Page 148: One-Way Intercom

    OpenScape Voice functions Step by step One-way Intercom From your phone, you can directly call any team mem- ber whose telephone has a loudspeaker. One-way Intercom with variable input of member number Lift the handset. Enter the code for One-way Intercom (see code table ...

  • Page 149: Announcing The Local Phone Number

    OpenScape Voice functions Step by step Two-way Intercom to a saved member number Prerequisite: The code for Two-way Intercom and the member number are programmed on a sensor key. Press the programmed sensor key. A connection to the team member is established immediately and your speakerphone function will be switched on.

  • Page 150: Dialling The Last Caller

    OpenScape Voice functions Step by step Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal  page 104. Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval:...

  • Page 151: Picking Up Out-Of-Hours Calls

    OpenScape Voice functions Step by step Picking up out-of-hours calls If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period. For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.

  • Page 152: Code Table For Openscape Voice Functions

    OpenScape Voice functions Step by step Code table for OpenScape Voice functions Ask your administrator to enter the latest codes. Function Code Description  page 133 Making anonymous calls off  page 133 Making anonymous calls on  page 134 Making anonymous calls temporarily on ...

  • Page 153: Impact Levels

    Impact Levels Step by step Impact Levels Communication in the PSN (Public Sector Network) is split into areas of different Impact Levels (IL). The Im- pact Level dictates how you as a user should conduct the telephone call in question. It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being es- tablished or has been established.

  • Page 154: Answering A Call With A Lower Il

    Impact Levels Step by step Answering a call with a lower IL Prerequisite: The administrator has assigned separate call signals for calls with a lower Impact Level. Answering a call The phone rings with the defined ringtone for calls with a lower Impact Level.

  • Page 155: Calls To A Lower Il

    Impact Levels Step by step Calls to a lower IL If you are calling a partner with a lower IL, this will be displayed when the connection is established. Off-hook dialing Lift the handset. Enter the station number. In the pop-up menu: Dial Confirm or wait until the dial delay expires (see ...

  • Page 156: Conducting A Call With A Lower Il

    Impact Levels Step by step Conducting a call with a lower IL If you have answered a call with a lower IL, this will be documented on the display. Conducting a call You are connected with the partner from a lower Impact Level (IL) zone.

  • Page 157: Individual Phone Configuration

    Individual phone configuration Step by step Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface z  page 190. Settings Press the key shown.

  • Page 158: Date And Time

    Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. z You can also configure these settings via the Web inter- face ...

  • Page 159: Setting Daylight Saving Time

    Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated  page 161. z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown. if nec.

  • Page 160: Automatic Daylight Saving Time

    Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your administrator. z You can also access this information via the Web inter- face  page 190. Settings Press the key shown.

  • Page 161: Date Display Format

    Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.

  • Page 162: Audio

    Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Headset • Handsfree • Rollover z You can also configure this setting via the Web interface  page 190. Example: Handset: Settings Press the key shown.

  • Page 163: Settings

    Individual phone configuration Step by step Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface ...
  • Page 164 Individual phone configuration Step by step Ringer file = Ring file Select and confirm the option shown. [1Select Ring file? Confirm. Required ringtone file ] or "pattern." You will immediately hear the associated ringer melody. Confirm current ringtone file. Save & Exit Select and confirm the option shown.
  • Page 165 Individual phone configuration Step by step Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer tone sequence = 2 Select the required Ringer tone sequence between 1 and 3 (e. g. 2) You immediately hear the set Ringer mel- ody with the select Ringer tone sequence.

  • Page 166: Special Ringers

    Individual phone configuration Step by step Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Headset socket = Standard mode Select and confirm the setting you want in the context menu ("Wired headset", “Cordless headset” or "Confer- ence unit”).
  • Page 167 Individual phone configuration Step by step Available “Yes” shows, that the administrator has enabled the special ringers. Ringer sound Select and confirm the option shown. [1Select ABC.wav Confirm. Required ringtone file ] or "pattern." You will immediately hear the associated ringer melody. Confirm current ringtone file.

  • Page 168: Tone And Indication With An Unsecured Voice Connection

    Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection"...

  • Page 169: Key Click

    Individual phone configuration Step by step Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad.

  • Page 170: Setting The Language And Country

    Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the Web interface  page 190. Settings Press the key shown.
  • Page 171 Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Catal‡ Ceština 6. Dansk 7 . Deutsch 8. Eesti keel 9. English 10. English(US) 11. EspaÒol 12. FranÁais 13.

  • Page 172: Country-Specific Settings

    Individual phone configuration Step by step Country-specific settings Adapt your phone settings to suit the relevant country- specific conditions (for example, transmission parame- ters). z You can also configure this setting via the Web interface  page 190. Settings Press the key shown. User Select and confirm the option shown.

  • Page 173: Alarm On Changing The Il

    Individual phone configuration Step by step Alarm on changing the IL If a call switches from a higher to a lower IL (Impact Lev- el), this will be indicated by the pop-up text Changing the IL. z You can also configure this setting via the Web interface ...

  • Page 174: Network Information

    Individual phone configuration Step by step Network information This overview in the user area of the Service menu pro- vides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.

  • Page 175: Resetting User Data

    Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to facto- ry settings. • Display contrast • Language setting • Audio settings – Volumes –...

  • Page 176: Call Recording

    Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.

  • Page 177: Explanations Of Recording

    Call recording Step by step incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pickups and second calls will not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call.

  • Page 178: Enhanced Functions

    Call recording Step by step Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1.

  • Page 179: Recording Calls

    Call recording Step by step Recording calls Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to  page 178 to check which calls this can be.

  • Page 180: Call Recording With Autostart

    Call recording Step by step Call recording with AutoStart Standby mode is activated in principle in idle mode. The recording button LED lights up. You cannot switch off the recorder. As soon as a call is set up, call recording starts automatically.

  • Page 181: Controlling Call Recording

    Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. You are conducting a call (see also  page 178). Press the recording button to start the recording - the LED key lights up.

  • Page 182: Consultation During Call Recording

    Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed.

  • Page 183: Call Recording While Alternating

    Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call.

  • Page 184: Setting Up A Conference During Recording

    Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call  page 50 or you have accepted a second call  page 84 and the "System conference" feature was configured by the administrator. Recording has started. The main call is placed on hold.

  • Page 185: Your Call Is Included In A Conference During The Recording

    Call recording Step by step Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.
  • Page 186 Call recording Step by step Retrieving a held call: Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol is shown on the display again. Call recording is continued.

  • Page 187: Diagnostic Information

    Diagnostic information Step by step Diagnostic information This information overview in the user area of the service menu provides you with information on the current con- figuration of the telephone: Settings Press the key shown. User Select and confirm the option shown. if nec.
  • Page 188 Diagnostic information Step by step Diagnostic.Information memory.free: 23131K free ip.adress: 192.168.1.203 subnet.mask: 255.255.255.0 default.route: 192.168.1.2 primary.dns: 192.168.1.105 secondary.dns: 192.168.1.2 route.1.ip: route.1.gateway: None route.1.mask: None route.2.ip: None route.2.gateway: None route.2.mask: None mac-address: 0001e32c680c discovery.mode: Manual dhcp.reuse: lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice:...
  • Page 189 Diagnostic information Step by step...

  • Page 190: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Access to the Web interface must be activated by administrator. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information"...

  • Page 191: User Pages

    Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3.

  • Page 192: User Menu

    Web interface User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V  page 122 Date and Time – Local time V  page 159 –...
  • Page 193 Web interface – Settings – Forwarding Favorites Destination 1 to Destination 5 V  page 56 – Forward all calls allowed V  page 58 – to V  page 58 – Direct destination V  page 55 – Forward on busy allowed V  page 58 –...
  • Page 194 Web interface – Overview – BLF – Busy Lamp Field: not for OpenScape Voice – Call logging – Enable call log V  page 104 Phone – Display settings – Contrast V  page 158 – Program keys – Normal –...

  • Page 195: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...
  • Page 196 Fixing problems...

  • Page 197: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the Settings key. On the Settings tab, select the User menu option. You are prompted to enter the User password  page 122. Confirm this with OK.
  • Page 198 Local user menu – Ringer2.wav? – Ringer3.wav? – Ringer4.wav? – Ringer5.wav? – Ringer6.wav? – Return?  page 165 – Ringer melody = 2 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? ...
  • Page 199 Local user menu – Ringer sequence? – Return? – Recall – Available? – Ringer sound? – Ringer melody? – Ringer sequence? – Return? – Emergency – Available? – Ringer sound? – Ringer melody? – Ringer sequence? – Return? – Return? User Configuration? –...
  • Page 200 Local user menu  page 74 – Default destination =  page 75 – Deflect to DSS = Yes/No – Save & Exit – Exit (no save) – Forwarding? – Settings?   page 58 – All calls: 12345 – Turn on? ...
  • Page 201 Local user menu – Save & Exit – Exit (no save)  page 57 – Copy  page 57 – Paste (if copying is active)  page 60 – Set delay = 16 – Alerts  page 77 – Visual alerts = No –...
  • Page 202 Local user menu  page 53 – Allow call joining = Yes – No? – Return? – Allow exit conf = Yes  page 100 – No? – Return? – Allow hold rem. = Yes  page 80 – No? –...
  • Page 203 Local user menu  page 116 – Ring delay = 0 – Allow in overview = Yes – No? – Return? – Hot warm action = No Action  page 111 – Hot warm dest = nnnn – Address = nnnn –...
  • Page 204 Local user menu – Settings = function-dependent – Save & Exit – Exit (no save) – Key Module (if available such as Program keys) – Key click – Options Save & Exit – Exit (no save)  page 170 – Volume –...
  • Page 205 Local user menu – Phone lock = – Yes Network information?  page 175 – Phone address = – Web address = – IP address = – LAN RX = – LAN TX = – PC RX = – PC TX = –...

  • Page 206: Key Functions

    Local user menu Key functions Normal You can program the following functions on the Normal of the function keys: • Selected dialing • Repeat dialing • Forward all calls • Forward no reply • Forward busy • Ringer off • Hold •...
  • Page 207 Local user menu Shifted You can program the following functions on the Shifted of the function keys: • Selected dialing • Repeat dialing • Alternate • Blind transfer call • Transfer call • Deflect • Conference • Repertory dial • Show phone screen •...

  • Page 208: Index

    Index Index alternating ..........184 automatic ..........180 Numerics AutoStart ..........181 2nd alert ............43 call types ..........178 conference ..........185 consultation ........... 183 Accepting calls controlling ..........182 multi-line ..........106 line key ........... 186 Allowing call joining ........
  • Page 209 Index Date format Immediate ring ..........162 ........72 Daylight saving Key click ......... 160 ............. 170 Destination phone number Keypad ....... 55 ............19 Dial plan ........95, 125, 126 Display contrast ........158 Language settings ........171 Do not disturb ...........
  • Page 210 Index OpenScape Voice Second call ........132 "last caller redial" function ignoring ..... 49 ............ 85 accepting anonymous calls Second call with consultation call ....137 ... 84 call tracing Second ringing call ..........138 ........43 creating a list for selective calls Secondary line ..
  • Page 211 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-D3500-U101-1-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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