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LG LMXC23796 Series Owner's Manual
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LG LMXC23796 Series Owner's Manual

French door refrigerator
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OWNER'S MANUAL
FRENCH DOOR
REFRIGERATOR
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
LMXS30796*
LMXC23796*
www.lg.com
MFL69497002_Rev.06
Copyright © 2016 - 2019 LG Electronics Inc. All Rights Reserved.

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  • Page 1 OWNER’S MANUAL FRENCH DOOR REFRIGERATOR Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. LMXS30796* LMXC23796* www.lg.com MFL69497002_Rev.06 Copyright © 2016 - 2019 LG Electronics Inc. All Rights Reserved.

  • Page 2: Table Of Contents

    - Assembling the Right Refrigerator Door - Assembling the Left Refrigerator Door SMART FUNCTIONS - Removing the CustomChill™ Drawer - Assembling the CustomChill™ Drawer LG SmartThinQ Application - Removing the Freezer Drawer Smart Grid Function - Assembling the Freezer Drawer Smart Diagnosis™ Function...

  • Page 3: Product Features

    PRODUCT FEATURES PRODUCT FEATURES * Depending on the model, some of the following functions may not be available. FILTERED WATER AND ICE DISPENSER The water dispenser dispenses fresh, chilled water. The ice dispenser dispenses cubed and crushed ice. DOOR ALARM The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer drawer remains open.

  • Page 4: Important Safety Instructions

    IMPORTANT SAFETy INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. This guide contains many important safety messages. Always read and obey all safety messages. This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product.
  • Page 5 IMPORTANT SAFETy INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following: • This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc.
  • Page 6 • If the refrigerator is disconnected from the power supply, you should wait for at least five minutes before plugging it back in. • If you notice a chemical or burning plastic smell or see smoke, unplug the refrigerator immediately and contact your LG Electronics Service Center. SAVE THESE INSTRUCTIONS...

  • Page 7: Components

    COMPONENTS COMPONENTS Use this page to become more familiar with the parts and features of your refrigerator. *The appearance and specifications of the actual product may differ depending on the model. Refrigerator Exterior Handle Filtered Water and Opens and closes Ice Dispenser the door.

  • Page 8: Refrigerator Interior

    COMPONENTS Refrigerator Interior Adjustable Refrigerator Shelf The shelves in your refrigerator are adjustable to meet your individual storage needs. LED interior lamps Door-in-Door Case The interior lamps light up A convenient storage area for the inside of the refrigerator. frequently-used items that require easy access.

  • Page 9: Installation

    INSTALLATION INSTALLATION Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. 1 Unpacking your 2 Choosing the proper 3 Disassembling/Assembling refrigerator location 4 Connecting the water 5 Leveling and Door supply and water line Alignment NOTE...

  • Page 10: Specifications

    INSTALLATION Specifications The appearance and specifications listed in this manual may vary due to constant product improvements. Bottom-freezer refrigerator model LMXS30796* Description French door refrigerator Dimensions 35 3/4" (W) X 39 1/8" (D) X 70 1/4" (H). 51"(D w/ door open) 908 mm (W) X 994 mm (D) X 1785 mm (H).

  • Page 11: Unpacking The Refrigerator

    INSTALLATION Unpacking the Refrigerator Choosing the Proper Location • Select a place where a water supply can WARNING be easily connected for the automatic icemaker. • Use two or more people to move and install the refrigerator. Failure to do so NOTE can result in back or other injury.

  • Page 12: Ambient Temperature

    INSTALLATION Ambient Temperature Removing/Assembling the Refrigerator Door Handles Install this appliance in an area where the temperature is between 55°F (13°C) and 110°F (43°C). If the temperature around the appliance NOTE is too low or high, cooling ability may be When it is necessary to move the adversely affected.

  • Page 13: Removing/Assembling The Freezer Drawer Handle

    INSTALLATION Removing/Assembling the Removing/Assembling the Freezer Drawer Handle Doors and Drawers Removing the Handle When it is necessary to move the refrigerator through a narrow opening, removing the doors is the recommended procedure. Loosen the set screws located on the lower side of the handle with a in.

  • Page 14: Removing The Left Refrigerator Door

    INSTALLATION Removing the Left Refrigerator Door Remove the cover and pull out the tube Disconnect all wire harnesses . Unscrew the ground wire The water supply is connected to the upper right part of the rear surface of the refrigerator. Remove the ring in the joint area.

  • Page 15: Removing The Right Refrigerator Door

    INSTALLATION Removing the Right Refrigerator Rotate the hinge lever clockwise. Door Lift the top hinge free of the hinge lever latch. Remove the top hinge cover screw Lift the hook (not visible), located at the bottom of the front side of the cover with a flat-head screwdriver.

  • Page 16: Assembling The Right Refrigerator Door

    INSTALLATION Assembling the Right Refrigerator Connect the wire harnesses . Screw the Door ground wire Install the right-side door first. Make sure that the plastic sleeve is inserted in the bottom of the door. Lower the door onto the middle hinge pin as shown in the figure.

  • Page 17: Assembling The Left Refrigerator Door

    INSTALLATION Assembling the Left Refrigerator Push the water supply tube into the hole Door on the top case and pull it through the backplate. Install the left refrigerator door after the right door is installed. Make sure that the plastic sleeve is inserted in the bottom of the door.

  • Page 18: Removing The Customchill™ Drawer

    INSTALLATION Removing the CustomChill™ Drawer NOTE Pull the drawer open to full extension. Collet Remove the basket by lifting the basket Tube from the rail system. Insert Line 1) Gently insert the tube until only one line shows on the tube. NOTE (Correct) Before removing the CustomChill™...

  • Page 19: Assembling The Customchill™ Drawer

    INSTALLATION Assembling the CustomChill™ Drawer Removing the Freezer Drawer Grasp the door on each side and lower it CAUTION into place on the rail system. • Use two or more people to remove and install the freezer drawer. Failure to do so can result in back or other injury.
  • Page 20 INSTALLATION Remove the middle drawer by pulling the With both hands, grip both sides of the drawer out to full extension. Lift the front drawer and pull it up to remove it from the of the drawer up, then pull it straight out. rails.

  • Page 21: Assembling The Freezer Drawer

    INSTALLATION Assembling the Freezer Drawer Insert the the top pullout drawer into the frame, and push the drawer back into place With both hands, pull out each rail until you hear a click. simultaneously until both rails are fully extended. Grasp the drawer on each side and hook the Slightly tilt up the front of the middle drawer supports into the rail tabs located on...

  • Page 22: Connecting The Water Line

    INSTALLATION Connecting the Water Line Before You Begin CAUTION This water line installation is not covered by the Wear eye protection during installation refrigerator warranty. Follow these instructions to prevent injury. carefully to minimize the risk of expensive water damage. If the water pressure from the reverse osmosis system is less than 20 psi or 138 kPa or 1.4 kgf/ Water hammer (water banging in the pipes) in...

  • Page 23: Water Line Installation Instructions

    INSTALLATION Water Line Installation Instructions • If your existing copper water line has a flared fitting at the end, you will need an adapter (available at plumbing supply WARNING stores) to connect the water line to the When using any electrical device refrigerator OR you (such as a power drill) during can cut off the flared...
  • Page 24 INSTALLATION FASTEN THE SHUTOFF VALVE CONNECT THE TUBING TO THE VALVE Fasten the shutoff valve to the cold water Place the compression nut and ferrule pipe with the pipe clamp. (sleeve) for the copper tubing onto the end of the tubing and connect it to the shutoff valve.

  • Page 25: Turning On The Power

    INSTALLATION Turning On The Power TURN THE WATER ON AT THE SHUTOFF VALVE Tighten any connections that leak. Plug in the refrigerator. CAUTION CAUTION Check to see if leaks occur at the water • Connect to a rated power outlet. line connections.

  • Page 26: Leveling And Door Alignment

    INSTALLATION Leveling and Door Alignment Door Alignment Leveling The left refrigerator door has an adjustable nut, After installing, plug the refrigerator’s power located on the bottom hinge, to raise and lower cord into a 3-prong grounded outlet and push the door for proper alignment. the refrigerator into the final position.

  • Page 27: How To Use

    HOW TO USE HOW TO USE Before use Clean the refrigerator. Clean your refrigerator thoroughly and wipe off all dust that accumulated during shipping. CAUTION • Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator,.

  • Page 28: Control Panel

    HOW TO USE Control Panel * Depending on the model, some of the following functions may not be available. The actual control panel may differ from model to model. Control Panel Features Ice Type Press the Ice Type button to choose either cubed or crushed ice.
  • Page 29 HOW TO USE Control Panel Features (continued) Door Alarm • When power is connected to the Change Filter refrigerator, the door alarm is initially set to ON. When you press the Alarm button, When the Change Filter icon turns on, the air the display will change to OFF and the Door filter needs to be replaced.
  • Page 30 HOW TO USE Power Saving Mode Wi-Fi The Wi-Fi button, when used with the LG • When the refrigerator is in the Power Saving Smart Refrigerator smart phone app, allows Mode , the display will remain off until a door the refrigerator to connect to your home’s Wi-...

  • Page 31: In-Door Ice Bin

    HOW TO USE In-Door Ice Bin * Depending on the model, some of the To remove the in-door ice bin, grip the following functions may not be available. front handle, slightly lift the lower part, and slowly pull out the bin as shown. CAUTION •...

  • Page 32: Automatic Icemaker

    HOW TO USE Automatic Icemaker Water fills the ice tray. * Depending on the model, some of the following functions may not be available. Ice is made in the automatic icemaker and sent to the dispenser. The icemaker will produce 70~182 cubes in a 24-hour period, depending on freezer compartment temperature, room 1 hour later from...

  • Page 33: When You Should Turn The Icemaker Off

    HOW TO USE Automatic Icemaker When You Should Turn the Icemaker Off (continued) • When the water supply will be shut off for several hours. CAUTION • When the ice bin is removed for more • The first ice and water dispensed may than one or two minutes.

  • Page 34: Ice And Water Dispenser

    HOW TO USE Ice and Water Dispenser Incorrect Way Correct Way * Depending on the model, some of the following functions may not be available. Water CAUTION Keep children away from the dispenser to prevent children playing with or damaging the controls. Dispenser Water switch CAUTION...

  • Page 35: Storing Food

    HOW TO USE Storing Food Food Preservation Location Each compartment inside the refrigerator is designed to store different types of food. Store your food in the optimal space to enjoy the freshest taste. Vegetable storage Adjustable refrigerator shelf (Crisper) Adjustable shelves to meet Preserves vegetables your individual storage needs.

  • Page 36: Food Storage Tips

    HOW TO USE Storing Frozen Food Food Storage Tips * The following tips may not be applicable NOTE depending on the model. Check a freezer guide or a reliable cookbook for further information about preparing food Wrap or store food in the refrigerator in airtight for freezing or food storage times.
  • Page 37 HOW TO USE Storing Frozen Food (continued) Packaging Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food.

  • Page 38: Glide'n'access

    HOW TO USE Glide‘N’Access™ Humidity Controlled Crisper (on some models) (on some models) The Glide’N’Access™ slides out for easy loading Depending on the model, some of the of large items, like sheet cakes or deli trays, and following functions may not be available. to give you easy access to items stored at the back of the shelf.

  • Page 39: Detaching And Assembling The Storage Bins

    HOW TO USE Detaching and Assembling the Humidity Controlled Crisper (on some models) Storage Bins To remove, pull out the Crisper to full Glide‘N’Access™ Crisper extension, lift the front up, and pull straight (on some models) out. To remove the Glide‘N’Access™ Crisper, pull out the Crisper to full extension, lift the front up, and pull straight out.

  • Page 40: Instaview Door-In-Door

    HOW TO USE Door Bins InstaView Door-in-Door The InstaView Door-in-Door compartment The door bins are removable for easy cleaning allows for easy access to commonly used food and adjustment. items. To remove the bin, simply lift the bin up and pull straight out.
  • Page 41 HOW TO USE InstaView Function Door-in-Door Case The InstaView function on the Door-in-Door lets To open the Door-in-Door case, slightly push you see if you’re running low on frequently used the marked area to pop it open. The Door-in- items like beverages and snacks, without opening Door Case is removable for easy cleaning and the refrigerator door.

  • Page 42: Customchill™ Drawer

    HOW TO USE CustomChill™ Drawer The CustomChill™ Drawer provides storage space with a variable temperature control that Control Panel can be adjusted to keep the compartment either colder or warmer than the refrigerator. Setting the Temperature Control Lock Press the Select/Lock button repeatedly to The control panel can also be locked to prevent toggle through the four temperature settings.

  • Page 43: Adjusting The Refrigerator Shelves

    HOW TO USE Adjusting the Refrigerator Using the Folding Shelf Shelves You can store taller items, such as a gallon container or bottles, by simply pushing the The shelves in your refrigerator are adjustable front half of the shelf underneath the back half to meet your individual storage needs.

  • Page 44: Smart Functions

    To check your network frequency, contact your Internet service provider or refer to your wireless router manual. • LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
  • Page 45 SMART FUNCTIONS LG SmartThinQ Application Features Connecting to Wi-Fi Firmware Update The Wi-Fi button, when used with the LG Keep the appliance performance updated. SmartThinQ application, allows the refrigerator to connect to a home Wi-Fi network. The Wi-Fi icon Energy Monitoring (On Some Models) shows the status of the refrigerator’s network...
  • Page 46 Statement download. This equipment complies with FCC radiation LG Electronics will also provide open source exposure limits set forth for an uncontrolled code to you on CD-ROM for a charge covering environment. This transmitter must not be co-...

  • Page 47: Smart Grid Function

    SMART FUNCTIONS Smart Grid Function Delay Appliance Load (DAL) The refrigerator responds to a DAL signal by providing a moderate load reduction for the When the refrigerator operates in Smart Grid duration of the delay period. mode, the Smart Refrigerator function can control energy usage or delay the operation of some This mode controls functions that consume a lot functions to save energy during peak usage...

  • Page 48: Smart Diagnosis™ Function

    SMART FUNCTIONS Smart Diagnosis™ Function LG Open API You can manage Smart Grid features for the LG Smart Refrigerator. Should you experience any problems with the appliance, it has the capability of transmitting Please check the detailed specifications on the data via your telephone to the LG Customer notice page on us.smartthinq.com.
  • Page 49 • For appliances with the logo to the speaker. Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.

  • Page 50: Maintenance

    MAINTENANCE MAINTENANCE Cleaning • Both the refrigerator and freezer sections defrost automatically; however, clean both sections about once a month to prevent odors. • Wipe up spills immediately. • Always unplug the refrigerator before cleaning. General Cleaning Tips Inside Walls (Allow the freezer to warm up so that •...

  • Page 51: Replacing The Fresh Air Filter

    MAINTENANCE Replacing the Fresh Air Filter Replacing the Water Filter It is recommended that you replace the air filter: NOTE This refrigerator does not require a filter • Approximately every six months. bypass plug when the filter is not in place. •...
  • Page 52 MAINTENANCE Performance Data Sheet Use Replacement Cartridge: MDJ64844601(LT1000P) The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/ANSI Standard 42 and Standard 53 and Standard 401.
  • Page 53 Read, understand, and follow all safety NSF is a trademark of NSF International. LG is Information contained in these instructions a trademark of LG Corp. prior to installation and use of this product.

  • Page 54: Troubleshooting

    TROUBLESHOOTING TROUBLESHOOTING Review the Troubleshooting section before calling for service; doing so will save you both time and money. Problem Possible Causes Solutions Refrigerator and The refrigerator control is set to Turn the control ON. Refer to the Setting the Freezer section OFF (some models).
  • Page 55 TROUBLESHOOTING Problem Possible Causes Solutions Refrigerator or Refrigerator was recently It may take up to 24 hours for each compartment Freezer section is installed. to reach the desired temperature. too warm. Air vents are blocked. Rearrange items to allow air to flow throughout the compartment.
  • Page 56 TROUBLESHOOTING Problem Possible Causes Solutions Interior moisture Doors are opened often or for When the doors are opened often or for long buildup. long periods of time. periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment.
  • Page 57 TROUBLESHOOTING Problem Possible Causes Solutions Frost or ice Condensation from food with a This is normal for food items with a high water crystals on frozen high water content has frozen content. food (inside of inside of the food package. sealed package).
  • Page 58 TROUBLESHOOTING Problem Possible Causes Solutions Icemaker is not Doors are opened often or for If the doors of the unit are opened often, ambient making enough long periods of time. air will warm the refrigerator which will prevent ice (continued). the unit from maintaining the set temperature.
  • Page 59 TROUBLESHOOTING Problem Possible Causes Solutions Not dispensing Doors are not closed Ice will not dispense if any of the refrigerator ice. completely. doors are left open. Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing.
  • Page 60 TROUBLESHOOTING Problem Possible Causes Solutions Not dispensing New installation or water line Dispense 2.5 gallons of water (flush for water. recently connected. approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously.
  • Page 61 TROUBLESHOOTING Problem Possible Causes Solutions Ice has bad taste Water supply contains minerals A water filter may need to be installed to or odor. such as sulfur. eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals / odor / taste in all water supplies.
  • Page 62 TROUBLESHOOTING Problem Possible Causes Solutions Icemaker is Icemaker shutoff (arm/sensor) Empty the ice bin. If your icemaker is equipped making too much is obstructed. with an ice shutoff arm, make sure that the arm ice. moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.
  • Page 63 TROUBLESHOOTING Problem Possible Causes Solutions Pulsating or Your refrigerator is designed Normal Operation High-Pitched to run more efficiently to keep Sound your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models.
  • Page 64 TROUBLESHOOTING Problem Possible Causes Solutions Trouble The password for the Wi-Fi Delete your home Wi-Fi network and begin the connecting network was entered registration process again. appliance and incorrectly. smartphone to Mobile data for your smartphone Turn off the Mobile data on your smartphone Wi-Fi network is turned on.

  • Page 65: Limited Warranty

    Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only when purchased and used within the United States including U.S.
  • Page 66 LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
  • Page 67 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632.
  • Page 68 LIMITED WARRANTy Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product...
  • Page 69 AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase.
  • Page 70 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 71 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 72 Limited Warranty. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product...

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