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What if...?
Problem
Possible Causes
Calls not possible. New SIM card inserted. Check for new restrictions.
Credit used up.
Poor sound quali-
Signal too weak.
ty
No entries possi-
Phonebook is full.
ble in Phonebook.
Phonebook en-
Changing SIM from an-
tries missing
other phone.
Voice mail does
Call divert to the mail-
not work
box not set.
Call waiting does
Not set up in network.
not work
SMS (message)
SMS memory full.
... flashes.
Function cannot
Not supported by serv-
be set.
ice provider or registra-
tion required.
Message cannot
Some service providers
be sent.
do not support this serv-
ice.
Phone number of the
service centre is not set
or is wrong.
Service centre over-
loaded.
22
Possible Solution
Load credit.
Avoid covering the internal
antenna (beneath keypad)
with your hand.
Delete entries in Phonebook
(p 8).
Entries may be in other
phone memory.
Set call divert to the mailbox
(p 17).
To set, dial: *43*10# .
Delete messages, (p 12).
Contact your service provid-
er.
Check with your service pro-
vider.
Set service centre (p 13).
Repeat message.
Problem
Possible Causes
Message cannot
Recipient does not have
be sent.
a compatible phone.
EMS pictures and
The destination phone
sounds are not
does not support the
displayed at the
EMS standard.
destination phone
PIN error
Three wrong entries.
Damage
Severe shock.
Remove battery and SIM and insert them
again. Do not dismantle phone!
Phone became wet.
Remove battery and SIM card. Dry immediate-
ly with cloth, do not heat. Dry connector con-
tacts thoroughly. Stand unit upright in an air
current. Do not dismantle phone!
Possible Solution
Check.
Enter the PUK (master PIN)
provided with the SIM card
according to the instructions.
If you have lost the PUK,
contact your service provid-
er.
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