Toshiba Strata CT Manuals

Manuals and User Guides for Toshiba Strata CT. We have 7 Toshiba Strata CT manuals available for free PDF download: Installation & Maintenance Manual, User Manual, System Administrator Manual, Supervisor Manual, Manual, Quick Reference Manual

Toshiba Strata CT Installation & Maintenance Manual (385 pages)

digital business telephone system

Brand: Toshiba | Category: Telephone | Size: 6.39 MB

Table of Contents
3
Introduction

11
- Organisation
  11
- Conventions
  13
- Related Documents/Media
  14
Chapter 1 - Strata CT Configuration

15
- System Overview
  15
- Architecture
  16
- Processor Pcbs
  16
- Cabinet Slots
  17
  - Processor PCB Subassemblies
    17
  - Base Cabinet
    17
  - Expansion Cabinets
    18
  - Printed Circuit Boards (Pcbs)
    18
- Maximum Station/Line Capacities
  18
- ISDN BRI Circuit Capacity Guidelines
  19
- Remote Expansion Cabinet Unit
  25
- Strata CT Hardware Compatibility
  26
- Functional Block Diagrams
  27
- Strata CT Cabinet Slot Configuration
  30
  - PCB Placement Guidelines
    30
  - Power Considerations
    33
  - Reserve Power
    34
- Primary/Reserve Power Cabinet Hardware
  34
Chapter 2 - Strata CT Installation

37
- Inspection
  37
- Packaging and Storage
  37
- Site Requirements
  38
  - Input Power
    38
  - Clearance and Location
    38
- Power Considerations
  40
  - Reserve Power
    40
- Cabinet Installation Considerations
  41
- Install Power Supply
  42
- Mount Cabinets
  45
  - Wall Mounting the Base (Top) Cabinet
    45
  - Wall Mounting Expansion Cabinets
    46
- Earth the System
  53
- Install AC Power Components
  54
  - AC Power Requirements
    54
  - Ac/Reserve Power and Data Cabling Overview
    55
- Install Reserve Power
  58
- Install Universal and Processor Pcbs
  71
  - PCB Installation Considerations
    72
  - PCB Option Considerations
    72
- BCU Processor Pcbs
  73
  - PCB Installation Power Supply Considerations
    73
  - Maximum Capacities
    73
  - Internal Hardware Options
    74
  - BCU Installation
    76
  - BCU Programming
    77
- Remote Expansion Cabinet Unit
  85
Chapter 3 - Universal Slot Pcbs

95
- PCB Compatibility
  95
- PCB Chapter Layout
  96
- BVPU - Internet Protocol (IP) Interface Unit (Future Release)
  97
  - BVPU Configuration
    97
  - BVPU Installation
    97
  - BVPU Programming
    98
- PDKU - Digital Telephone Interface Unit
  101
  - PDKU Hardware Options
    101
  - PDKU Installation
    101
  - PDKU Programming
    101
- PEKU - Electronic Telephone Interface Unit
  103
  - Speaker Off-Hook Call Announce Unit (EOCU) Installation Onto the PEKU (Internal Option)
    103
  - External Options
    104
  - PEKU Configuration to Support an HDSS Console Option
    104
  - PEKU Installation
    104
  - PEKU Programming
    104
  - PIOU, PIOUS - Option Interface Units
    106
    
    IMDU2 Installation Onto a PIOU2 or PIOUS2 (Internal Option)
    106
    
    PIOU, PIOUS Installation
    107
    
    PIOU, PIOUS Programming
    107
  - PEPU2 - External Page Interface Unit
    111
    
    PEPU2 Installation
    111
    
    PEPU2 Programming
    112
  - PCOU - Exchange Line Interface Unit
    113
  - RATU - Attendant Console Interface Unit
    116
    
    RATU Installation
    116
    
    RATU Programming
    116
  - PEMU - DC5 Tie Line Unit
    117
  - PACU - AC15 Tie Line Unit
    120
  - RSIU, RSIS, RMDS - RS-232/Modem Interface Unit
    123
    
    RSIS, RMDS Piggy-Back Installation
    124
    
    RSIU Installation
    124
    
    RSIU, RSIS, RMDS Programming
    127
  - PSTU & RSTU - Standard Telephone Interface Unit
    129
    
    R48S -48 Volt Supply Installation (Internal Option)
    129
    
    External Options
    130
    
    RSTU2/RSTU3 Installation
    130
    
    PSTU/RSTU Programming
    132
Chapter 4 - Universal Slot PCB Wiring

133
- Station Wiring Diagrams
  134
  - Digital Station Wiring
    134
  - Electronic Station Wiring Diagrams
    137
  - Attendant Console Wiring Diagrams
    141
  - Analogue Devices Wiring
    143
- Power Failure Cut through (DPFT) Wiring Pin-Outs
  145
- Exchange Line Wiring Diagrams
  147
- Option Interface PCB Wiring Diagrams
  151
Chapter 5 - Station Apparatus

157
- Types of Telephones
  157
  - Electronic Telephones
    158
  - Standard Telephones
    159
- Telephone Installation
  159
- Telephone Upgrades
  163
  - Digital Telephone Upgrades
    164
- DKT2001 Digital Single Line Telephone
  165
  - Installation
    166
  - Programming
    166
  - Loud Ringing Bell/Headset Upgrade (HHEU)
    167
  - Carbon Headset/Handset Straps
    170
  - Beep Strap
    170
  - Microphone/Speaker Sensitivity Adjustment (Speakerphones Only)
    171
  - Busy Override and Camp-On Ring Tone over Handset/Headset Option
    171
  - External Power Straps
    172
  - DKT2000 ADM Installation
    172
- Electronic Telephone Upgrades
  172
- Direct Station Selection (DSS) Console/System Connection
  177
  - DDSS Console Connections
    177
  - DDSS Programming
    178
  - HDSS Console
    178
- Door Phone (MDFB)
  179
- Lock Control Unit and Door Phone
  179
  - DDCB/HDCB and MDFB Cabling
    179
  - DDCB/HDCB Wall Mounting
    180
  - MDFB Wall Mounting
    181
  - Door Phone/Lock Programming
    181
- Digital Add-On Module Installation
  182
  - ADM Programming
    184
- Windows Operator's Console (WOC)
  184
- Conventional Attendant Console
  188
  - Installation
    188
  - Conventional Attendant Console Programming
    188
Chapter 6 - Peripheral Installation

189
- Power Failure Options
  189
- Music-On-Hold (MOH)/ Background Music (BGM) Options
  191
  - MOH Option
    191
  - BGM Options
    194
  - Alternate BGM Source Installation
    197
  - External BGM Installation
    198
- Relay Control Options and Door Lock Control
  198
  - External Page/Door Lock Relay Options (PIOU, PIOUS, or PEPU)
    198
  - Night Transfer/Night Relay Options with PIOU, PIOUS, or PEPU
    203
- External Speaker Unit (HESB) Options
  205
  - Loud Speaker Amplification Option
    205
  - Amplified Speaker Option
    210
  - Talkback Amplified Speaker Option
    211
  - HESB Wall Mounting
    214
- T001B Relay Unit Options
  214
  - System Hardware Requirements
    214
  - T001B Installation
    215
  - T001B Relay Unit Test
    215
- External Page Options
  216
  - External Page Option Installation
    216
- SMDR Printer/Call Accounting Device Options
  222
  - Night Ringing over Selected Page Zones
    222
  - SMDR Printout Examples
    225
  - SMDR Printer/Call Accounting Device Installation
    227
  - SMDR Programming
    227
- System Database Printout Using SMDR Port
  228
  - Program 97
    228
- Voice Mail Options
  229
- Auto Attendant
  234
  - Strata CT Built-In Auto Attendant (AA)
    234
  - Non-Built-In Auto Attendant
    240
- Multiple PIOU, PIOUS, Installation
  241
Chapter 7 - ACD Installation

243
- Installation
  244
  - Multiple Serial Port Installation
    244
  - Wiring
    245
- ACD Installation Guidelines
  246
- Initialise the System
  246
- Install the Feature Key
  246
- Install Related Pcbs
  246
- Connect COM Port Wires
  247
- Install ACD/MIS Interface
  247
- Set the MIS Channel
  247
- Connect Announcement Devices
  247
- Connect Music Sources
  248
- Install ACD to Strata CT Built-In Auto Attendant (AA) Integration
  248
- Assign ACD to Toshiba Stratagy or Customer Supplied Voice Mail AA Integration
  248
- ACD Line Operation/Programming Considerations
  249
  - ACD Programming
    249
  - Direct Incoming Assignments to ACD Groups
    249
  - DDI/Tie Incoming Line Calls
    249
  - Transfer from Built-In Auto Attendant (AA) to ACD Group
    250
  - Transfer from External AA to an ACD Group
    250
  - Overflow from an ACD Group Queue
    250
  - ACD Group Status
    251
  - Agent Ring no Answer Call Treatment
    252
  - ACD SMDR Printout Examples
    253
- Insight DK
  257
  - Strata CT Requirements
    257
  - Reference Information
    257
  - Wall Boards
    257
Chapter 8 - Fault Finding

259
- Fault Classification
  259
- Fault Clearing Procedures
  259
- Parts Return
  260
- Processor PCB Fault Isolation
  261
  - Fault Isolation Procedure
    261
- Station Cable Continuity Check
  262
  - Voltmeter Test
    262
  - Ohmmeter Test
    263
  - Cable Installation Test
    264
- Fault Isolation Flowcharts
  265
- Fault Finding
  268
Chapter 9 - Computer Telephony Integration

275
- Installing Computer Telephony Integration
  275
- About Strata CT and TAPI
  275
- Requirements
  276
- Stratalink and TAPI Service Provider for Windows 95 & NT
  276
- Install TSPI And/Or Stratalink Packages
  278
- TSPI Description
  282
- Purpose
  282
- Introduction
  282
- Levels of Service
  283
- Strata Ct's TSPI Model
  283
- The DKT TSPI Call State Flow
  284
- System Messages
  284
- Start-Up and Shutdown of TAPI
  285
- Receiving Information
  286
- Basic Call Control
  294
- Holding Calls
  295
- Transferring Calls
  295
- Conferencing
  296
- Call Parking
  297
- Call Forwarding
  297
- Call Pickup
  297
- Miscellaneous Functions
  297
- Extended Services
  298
- Using Stratalink for CTI Connections
  301
- Stratalink Functions
  302
- Software Application Initiated Events
  302
- Long Distance Calls
  303
- Telephone System Events
  304
- Tokens
  307
- Telemagic Link
  309
- Debugging
  310
- Using Goldmine '95 with Stratalink
  311
- Goldmine '95 Installation Guidelines
  312
- Beneficial Options Available in Goldmine 95
  315
- Using ACT! 3.0 with Stratalink
  317
- Linking ACT! 3.0 with Stratalink
  317
- Installing ACT! 3.0
  318
- Using Stratalink with Access '97
  321
- Handling Outgoing Calls
  322
- Handling Incoming Calls
  322
- Using Stratlink with Outlook 97/98/2000
  324
- Handling Outgoing Calls
  324
Chapter 10 - ISDN Interfaces

327
- PRI Overview
  327
- BRI S/T Overview
  327
  - System Capacity of ISDN Circuits
    328
- RPTU Interface Unit
  329
  - RPTU Overview
    329
  - Strata CT Slot Assignments
    329
- RPTU Installation
  330
  - Cabling
    333
- RBSU/RBSS Interface Units
  334
  - Overview
    335
  - Capacity and Cabinet Slot Information
    336
  - PS-1 Line Power Option
    336
  - RBSU/RBSS Installation
    338
- Run Related Programs
  338
- Set Option Switches/Jumpers
  338
- Install the RBSS
  340
- Install the R40S1A
  340
- Install RBSU/RBSS Pcbs into Cabinet
  340
- Timing and Synchronisation
  348
  - RPTU Performance Monitoring
    350
- PRI/BRI Call Monitoring
  352
  - Isdn Interfaces
    354
  - BRI Call Monitor
    355
- SMDR Output for ISDN
  357
- ISDN Disconnect Cause Code
  357
  - Explanation of the LCD Information
    357
  - Q931 ETSI (BTNR 191) Clearing Cause Codes
    360
Notes to Users

365
- Safety Approval
  365
- EMC Compliance
  367
- Type Approval
  367
- Network Planning Information
  368
Glossary

371
Index

379

Toshiba Strata CT User Manual (130 pages)

Electronic Telephone includes LCD and Direct Station Selection Console

Brand: Toshiba | Category: Telephone | Size: 1.02 MB

Table of Contents
3
Introduction

10
- Organisation
  10
- Conventions
  10
  - Action/Response
    11
- Related Documents and Media
  12
Chapter 1 The Grand Tour

13
- Electronic Telephone Diagram
  14
  - Lcd
    19
  - Feature Buttons
    19
  - LED Indicators
    22
  - On-Hook/Off-Hook
    23
  - Volume Controls
    23
Chapter 2 Features

25
- Before You Begin
  25
  - Automatic Line Selection
    26
  - Ringing Line Preference
    26
  - Signalling
    26
- Quick Reference
  27
  - Making an Internal Call
    27
  - Making an Outside Call
    27
  - Making an Outside Call to an ISDN Trunk
    28
  - On-Hook Dialling
    28
- Answering Calls
  29
- Incoming Call Notification
  29
- Calling a Forwarded [DN]
  29
- Receiving a Forwarded Call
  29
- Account Code Calls
  30
  - Forced Account Codes (Verified/Non-Verified)
    30
  - Voluntary Account Codes (Verified/Non-Verified)
    30
- Alarm Reset
  32
- Alert Signalling
  32
- Attendant Console Calling
  32
- Automatic Busy Redial (ABR)
  33
- All Call Voice Page
  34
- Automatic Callback (ACB)
  35
- Automatic Hold
  36
- Background Music (BGM)
  36
- Call Forwarding
  37
  - Access Codes
    37
  - LCD Telephones
    37
  - Call Forward-All Calls
    38
  - Call Forward-Busy
    38
  - Call Forward-No Answer
    39
  - Call Forward-Busy/No Answer
    40
  - Call Forward-Fixed
    42
  - Call Forward-External
    42
  - Call Forward Remote Destination Change
    43
- Call Park Orbits
  44
- Call Park and Page
  46
- Call Pickup
  47
- Group Pickup
  48
- Call Transfer with Camp-On
  49
- Call Waiting
  50
- Conference Calls
  51
- Date/Time/Day Adjustment
  51
  - Direct Inward System Access (DISA)
    52
  - Direct Station Selection (DSS)
    53
  - Do Not Disturb (DND)
    54
  - Door Lock
    54
  - Door Phones
    55
  - DTMF Tone Dialling with * and
    56
  - Emergency Ringdown/Hotline Service
    57
  - Group Listening
    57
  - Handsfree Answerback
    58
  - Handsfree Monitoring
    58
  - ISDN Outgoing Calling
    59
    
    Making an Outgoing Call with a Subaddress to an ISDN Trunk
    59
  - Message Waiting
    60
  - Microphone Cut-Off
    62
  - Off-Hook Call Announce (OCA)
    63
    
    Voice First Signalling
    63
    
    Tone Signalling
    64
    
    Sp-Oca
    64
  - Override Calls
    65
    
    Busy Station Override
    66
    
    Do Not Disturb Override
    66
    
    Executive Override
    66
    
    Privacy Override
    67
    
    Toll Restriction Override
    67
  - Page Announcements
    67
    
    All Call Page
    68
  - Privacy On-Line
    68
  - Privacy Release
    68
  - Release and Answer
    69
  - Saved Number Redial
    70
  - Speakerphone
    70
  - Speed Dial
    71
    
    Speed Dial-Advanced Features
    72
    
    Speed Dial Pause
    75
    
    Speed Dial Number Linking
    76
    
    Chain Dialling Speed Dial Numbers
    77
  - Timed Reminders
    78
  - Tone/Pulse Dialling
    79
  - Two (Tandem) Exchange Line Connection
    79
  - Voice Mail Integration
    82
Chapter 3 Lcd Operation

87
- Control Buttons
  87
- Busy Lamp Field (BLF) Display
  89
- Call Park Orbit List Display
  90
- Retrieve and Auto Dial Missed Calls
  90
- Messages
  92
- Memos
  101
  - Speed Dial Memos
    101
  - Timed Reminders
    102
- Name/Number Display
  103
Chapter 4 DSS Console

105
- [DSS] Buttons
  106
- Features
  107
  - Calling a Station
    107
  - Transferring a Call
    107
  - Answering an (Exchange Line)
    108
  - Speed Dial
    108
  - Paging
    109
  - Call Forward Override
    109
  - Night Transfer
    109
Appendix A Access Codes

111
- Exchange Line Access Codes
  111
- Feature Access Codes
  112
- Paging Access Codes
  112
- Speed Dial Access Codes
  114
Appendix B Button Labels

115
- Flexible Buttons
  115
Notes to Users

121
Index

127

Toshiba Strata CT User Manual (54 pages)

Standard Telephone

Brand: Toshiba | Category: Telephone | Size: 0.38 MB

Table of Contents
3
Introduction

5
- Organisation
  5
  - Action/Response
    7
- Related Documents/Media
  7
Chapter 1 Features

9
- Before You Begin
  9
  - Flash/Recall
    9
  - Incoming Call Ringing Patterns
    10
- Quick Reference
  11
  - Making an Internal Call
    11
  - Making an Outside Call
    11
  - Making an Outside Call Using ISDN
    11
  - Answering Calls
    12
- Account Code Calls
  12
- Automatic Callback (ACB)
  14
- Attendant Console Calling
  15
- Call Forward
  16
  - Call Forward-External
    17
- Call Hold
  21
- Call Park Orbits
  22
- Call Pickup
  24
  - Pick up Calls to a Group
    24
- Call Transfer with Camp-On
  25
- Exchange Line Queuing
  26
- Conference and Tandem Calls
  27
  - Standard Telephones And/Or Voice Mail Auto Attendant Devices
    27
- Direct Inward System Access (DISA)
  29
- Door Phones
  31
- Emergency Ringdown/Hotline Service
  32
- Message Waiting
  32
  - Set Message Waiting on Other Telephones
    33
- Override Calls
  34
- Paging Announcements
  35
- Repeat Last Number Dialled
  35
- Speed Dial
  36
- Tone/Voice First Signalling
  37
Chapter 2 Using the Toshiba Stratagy Voice Mail Systems

39
- Setting Call Forward
  39
  - Voice Mail Identification Code
    39
  - Call Forward to Toshiba Voice Systems
    40
- Voice Mail Message Retrieval
  41
Appendix A Access Codes

43
- Exchange Line Access Codes
  43
- Paging Access Codes
  44
- Speed Dial Access Codes
  45
Notes to Users

47
Index

53

Toshiba Strata CT System Administrator Manual (57 pages)

Digital Business Telephone Solutions

Brand: Toshiba | Category: Telephone System | Size: 0.7 MB

Table of Contents
3
Introduction

6
- Equipment Notes
  6
- Organisation
  6
- Conventions
  7
- Action/Response Table
  8
- Important Notes
  8
- Related Documents/Media
  8
Chapter 1 Setting System Parameters

11
- Auto Attendant
  12
- Direct Inward System Access (DISA) Security Code
  15
- Night Transfer
  16
  - Night Transfer Lock/Unlock Password
    16
  - Night Transfer Lock Mode
    17
- Setting Date/Time/Day
  18
- Soft Keys
  20
- Station Relocation
  20
  - Automatic Relocation
    21
  - Relocation by Special Dial
    22
- System Messages, Names and Memos
  23
  - User LCD Name/Number Display
    24
- System Speed Dial Numbers
  28
  - Clearing a Speed Dial Entry
    28
  - Accessing the Stored Number
    28
- Speed Dial-Advanced Features
  29
  - Feature Access Codes
    29
  - Speed Dial Pause and Flash/Recall Storage
    31
  - Speed Dial Number Linking
    32
  - Speed Dial Memo
    34
- Toll Restriction Override/Travelling Class Codes
  37
- Verified Account Codes
  39
Appendix A Access Codes

41
- Exchange Line Access Codes
  41
- Feature Access Codes
  42
- Paging Group Codes
  43
- Speed Dial Access Codes
  44
Appendix B Directories/Record

45
Notes to Users

49
Index

55

Toshiba Strata CT Supervisor Manual (41 pages)

ACD Supervisor Guide

Brand: Toshiba | Category: Telephone System | Size: 0.62 MB

Table of Contents
3
Introduction
5
- Organisation
  5
  - Action/Response
    6
- Related Documents/Media
  7
Chapter 1 The Grand Tour

9
- ACD Group Supervisor
  9
- Strata Ct Acd Supervisor November
  10
  - Buttons
    11
    
    Fixed Buttons
    11
    
    Flexible Buttons
    12
    
    Directory Number [DN] Buttons
    13
  - Soft Keys
    13
Chapter 2 Features

15
- Feature Interaction
  16
- Agent Telephone Status
  17
- Agent Assistance
  18
- Logging In/Out
  19
  - Supervisor Log In/Out
    19
  - Agent Log In/Out
    20
  - Acd Call
    20
  - Agent/Queue Status
    21
  - Queue Status
    23
- Call Monitoring
  24
- End of ACD Shift
  26
  - New Shift
    26
- Night Transfer
  27
  - Night Transfer Lock
    28
- Reset Queue Alarm
  29
- Supervisor Auto Log in
  30
- Transfer to ACD Group
  30
Appendix C Access Codes

31
- Notes to Users
  33
- Index
  39

Toshiba Strata CT Manual (37 pages)

ACD Agent Guide

Brand: Toshiba | Category: Telephone Accessories | Size: 0.6 MB

Table of Contents
3
Introduction
5
- Organisation
  5
  - Action/Response
    6
- Related Documents
  7
Chapter 1 The Grand Tour

9
- ACD Group Agent
  9
- Buttons
  11
  - Fixed Buttons
    11
  - Flexible Buttons
    12
- Soft Keys
  12
Chapter 2 Features

13
- Feature Interaction
  14
- Quick Reference
  14
  - Agent Calls
    14
  - Agent Telephone Status
    15
  - Placing Calls on Hold
    15
  - Logging In/Out
    16
  - Log out (Pending)
    18
  - Auto Answer with Zip Tone
    18
- ACD Call
  19
- ACD Call Pickup
  20
- ACD Help
  21
- End after Call Work
  22
- Transferring Calls to an ACD Group
  24
- Unavailable
  25
- Work Unit
  26
Appendix A Access Codes

27
- Notes to Users
  29
- Index
  35

Toshiba Strata CT Quick Reference Manual (2 pages)

Digital Key Telephone

Brand: Toshiba | Category: Telephone System | Size: 2.02 MB

Toshiba Categories

Laptop

Air Conditioner

TV LCD TV

All in One Printer

More Toshiba Manuals

Toshiba Strata CT Manuals

Toshiba Strata CT Installation & Maintenance Manual (385 pages)

Table of Contents

Introduction

Chapter 1 - Strata CT Configuration

Chapter 2 - Strata CT Installation

Chapter 3 - Universal Slot Pcbs

Chapter 4 - Universal Slot PCB Wiring

Chapter 5 - Station Apparatus

Chapter 6 - Peripheral Installation

Chapter 7 - ACD Installation

Chapter 8 - Fault Finding

Chapter 9 - Computer Telephony Integration

Chapter 10 - ISDN Interfaces

Notes to Users

Glossary

Index

Toshiba Strata CT User Manual (130 pages)

Table of Contents

Introduction

Chapter 1 The Grand Tour

Chapter 2 Features

Chapter 3 Lcd Operation

Chapter 4 DSS Console

Appendix A Access Codes

Appendix B Button Labels

Notes to Users

Index

Toshiba Strata CT User Manual (54 pages)

Table of Contents

Introduction

Chapter 1 Features

Chapter 2 Using the Toshiba Stratagy Voice Mail Systems

Appendix A Access Codes

Notes to Users

Index

Toshiba Strata CT System Administrator Manual (57 pages)

Table of Contents

Introduction

Chapter 1 Setting System Parameters

Appendix A Access Codes

Appendix B Directories/Record

Notes to Users

Index

Toshiba Strata CT Supervisor Manual (41 pages)

Table of Contents

Chapter 1 The Grand Tour

Chapter 2 Features

Appendix C Access Codes

Toshiba Strata CT Manual (37 pages)

Table of Contents

Chapter 1 The Grand Tour

Chapter 2 Features

Appendix A Access Codes

Toshiba Strata CT Quick Reference Manual (2 pages)

Related Products

Toshiba Categories