HP ZBook 14U G5 Mobile Workstation Manuals

Manuals and User Guides for HP ZBook 14U G5 Mobile Workstation. We have 1 HP ZBook 14U G5 Mobile Workstation manual available for free PDF download: Maintenance And Service Manual

HP ZBook 14U G5 Maintenance And Service Manual (201 pages)

Mobile Workstation

Brand: HP | Category: Laptop | Size: 14.97 MB

Table of Contents
7
Product Description
13
Components
19
Right
19
Left
21
Display
22
Keyboard Area
24
Touchpad
24
Lights
25
Buttons, Speakers, and Fingerprint Reader
27
Special Keys
28
Action Keys
29
Hot Keys (Select Products Only)
30
Bottom
31
Front
32
Cover
33
Labels
34
Illustrated Parts Catalog
36
Computer Major Components
36
Cable Kit
39
Display Assembly Subcomponents
40
Plastics Kit
42
Miscellaneous Parts
42
Removal and Replacement Procedures Preliminary Requirements
43
Tools Required
43
Service Considerations
43
Plastic Parts
43
Cables and Connectors
44
Drive Handling
44
Grounding Guidelines
45
Electrostatic Discharge Damage
45
Packaging and Transporting Guidelines
46
Workstation Guidelines
46
Equipment Guidelines
47
Removal and Replacement Procedures for Customer Self-Repair Parts
48
Component Replacement Procedures
48
Bottom Cover
48
Solid-State Drive (SSD)
50
Memory Modules
51
Wlan/Bluetooth Combo Card
53
WWAN Module
55
Keyboard
57
Removal and Replacement Procedures for Authorized Service Provider Parts
60
Component Replacement Procedures
60
Battery
61
Heat Sink Assembly
63
RTC Battery
66
USB Board
67
RJ-45 Board with Bracket
68
Power Button Board
69
Speaker Assembly
70
Fingerprint Reader Assembly
71
Touchpad
72
Touchpad Button Board
74
NFC Module
75
Smart Card Reader
76
Fan
77
System Board
79
Display Assembly
83
Top Cover
93
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
94
Troubleshooting Guide
96
Resources
97
General Troubleshooting Steps
97
Identify the Issue
98
Understand the Issue
98
Boot up Sequence
98
Failure Classification
98
Examine the Environment
100
Perform a Visual Inspection of Hardware
101
Update BIOS and Drivers
101
Manually Updating BIOS and Drivers
101
Remotely Deploying BIOS and Drivers
101
Analyze the Issue
101
Remove or Uninstall Recently Added Hardware, Software
101
HP Hardware Diagnostics and Tools
102
HP PC Hardware Diagnostics (UEFI)
102
HP Support Assistant (HPSA)
104
HP BIOS Configuration Utility (BCU)
105
HP Image Diagnostic Tool
105
HP Thermal Monitor
105
Non HP Diagnostics Tools
105
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
106
Status Lights
106
Blinking Light Codes
107
POST Error Messages
107
Power Good (Troubleshooting) Lights
108
Resolve the Issue
109
Hard Reset
109
Soft Reset (Default Settings)
110
10. Reseat Cables and Connections
110
11. Test with Minimum Configuration
111
Essential Hardware Configuration
111
Safe Mode
112
Test with Verified Working Configuration (Hardware And/Or Operating System)
112
13. Replace the System Board
112
Verify Solution
113
Helpful Hints
113
At Startup
114
During Operation
114
Consulting with HP Service
115
Common Issues and Possible Solutions
115
Power-On Issues
115
No Power
115
Intermittent Power-On, Shutdown, Reboot
117
AC Adapter Issue
119
Battery Not Recognized, Not Charging
119
Battery Discharges too Fast
121
Burnt Smell
122
Post
122
No Video (with Power)
122
Blinking Lights
123
Diagnostics Error Messages
124
BIOS Password
125
Performance (OS)
125
Intermittent Shutdown
126
Blue Screen
127
Freeze at Windows Logo (Hang/Lockup)
129
Electromagnetic Interference (EMI)
130
No Wake up
131
Unresponsive
132
Slow Performance
132
HP Smart Adapter Warning Message
133
Incorrect Time and Date
133
Display
134
Display Anomalies
134
Symptom
134
Quick Check
135
HP PC Hardware Diagnostics (UEFI) for Video Test
135
Display Assembly Diagram
136
Dead Pixel
136
No Video (Internal)
136
No Video (External)
137
Displayport/Vga
137
Hdmi
137
No or Bad External Video Via Docking
138
Incorrect or Missing Color/Distorted Image
138
Touch Screen
139
I/O Devices
140
Keyboard
140
Keyboard Point Stick
141
Keyboard Backlight
141
Touchpad
142
Network Connectivity Ethernet (RJ-45 Jack)
142
Network Connectivity Wireless (WLAN)
143
Wwan
144
Usb
145
Smart Card Reader
146
Speaker, Headphone - Audio Issues
147
Thunderbolt (TB)
148
Storage
149
Hard Drive/Solid-State Drive Not Recognized
150
No Boot to Operating System (no Read/Write Error)
150
Read-Write Error
151
Slow Performance
151
Blue Screen (BSOD) Error
151
Noisy Hard Drive
152
Mechanical
153
Fan Error Message - 90B
153
Noise (Sound)
154
Fan Runs Constantly
155
Thermal Shutdown (Hot)
156
Stuck Power Button
156
Additional Information
158
Acronyms
158
Blinking Lights and Boot Error Codes
159
Processor Not Executing Code
159
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
159
Memory Module Error
159
Graphics Controller Error (no Controller)
160
Failure - System Board Error
160
Intel Trusted Execution Technology (TXT) Error
160
Sure Start Unable to Find Valid BIOS Boot Block Image
160
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
161
POST Error Messages and User Actions
161
Routine Maintenance for Performance Improvement
164
Common Blue Screen Error Messages
164
Error Message List
164
Bug Check Symbolic Names
164
Microsoft General Troubleshooting of Windows Bug Check Codes
165
Use Windows Debugging Tool
165
Windows Software Development Kit (SDK)
166
Display Issue: Pixel Anomalies
170
Cable Management
171
Connector Types
172
Computer Setup (BIOS), TPM, and HP Sure Start
174
Using Computer Setup
174
Starting Computer Setup
174
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)
174
Navigating and Selecting in Computer Setup
174
Restoring Factory Settings in Computer Setup
175
Updating the BIOS
175
Determining the BIOS Version
175
Downloading a BIOS Update
176
Changing the Boot Order Using the F9 Prompt
177
TPM BIOS Settings (Select Products Only)
177
Using HP Sure Start (Select Products Only)
177
Using HP PC Hardware Diagnostics (UEFI)
178
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
178
11 Backing Up, Restoring, and Recovering
180
Creating Recovery Media and Backups
180
Using HP Recovery Media (Select Products Only)
180
Using Windows Tools
181
Using the HP Cloud Recovery Download Tool (Select Products Only)
182
Restore and Recovery
182
Recovering Using HP Recovery Manager
182
What You Need to Know before You Get Started
182
Using the HP Recovery Partition (Select Products Only)
183
Using HP Recovery Media to Recover
184
Changing the Computer Boot Order
184
Removing the HP Recovery Partition (Select Products Only)
184
12 Specifications
185
Computer Specifications
185
35.6-CM (14.0-In) Display Specifications
186
M.2 Pcie Solid-State Drive Specifications
187
M.2 SATA Solid-State Drive Specifications
188
13 Power Cord Set Requirements
189
Requirements for All Countries
189
Requirements for Specific Countries and Regions
189
14 Statement of Memory Volatility
191
Nonvolatile Memory Usage
193
Questions and Answers
195
Using HP Sure Start (Select Models Only)
196
15 Recycling
197
Index
198

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HP ZBook 14U G5 Maintenance And Service Manual (201 pages)

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