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Documentation HiPath 500, HiPath 3000, HiPath 5000 OpenStage 20 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
Product support on the internet Information and support for our products can be found on the Internet at: http://siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
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Transferring a call after a speaker call announcement in a group . . 51 Send trunk flash (not for HiPath 500)......52 If you cannot reach a destination.
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Caller ID suppression........59 Silent Monitor (not for HiPath 500) ......59 Monitoring a room .
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Special functions in the LAN (not for HiPath 500) ......83 Leaving hunt group/group call ....... . 83 Setting up "follow me"...
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type OpenStage 20 T The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The User Interface of Your OpenStage 20 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 14.
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call page 23. Redialing page 23. Button for call forwarding (with red LED key) page 27. Activate/deactivate microphone (also for speakerphone mode) page 24. [1] If the LED key flashes on the phone, your phone was configured as a forwarding destina- tion.
Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...
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Getting to know your OpenStage phone Character overview [1] Space [2] Next letter in upper case [3] Delete character Text input Enter the required characters via the keypad. Select the functions using the keys Confirm your entry with...
Getting to know your OpenStage phone Display Your OpenStage 20 T comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs page 89. Idle mode Your phone is in idle mode when there are no calls taking place or settings being made.
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel).
Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? Further entries are available Menu option...
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care- fully before performing any of the steps descri- bed here on your phone. Answering a call Special default ring signaling is set for your telephone: •...
Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx.
Basic functions Step by Step Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key. if nec. Set the call volume. Keep pressing the key until the desired volume is set.
Basic functions Step by Step Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. On-hook dialing Internal calls: Enter the station number.
Basic functions Step by Step Redialing a number The last three external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also sa- page 56. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Press the key once to dial the number last dialed.
Basic functions Step by Step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. Press the key shown.
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. Call the second party. Return to the first party: Return to held call? Confirm, Quit and return?
Enter the number of the party to which you want to transfer the call. Announce the call, if necessary. Replace the handset. Transfer? Select and confirm the option shown [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are recei- ved while another call is ongoing can be automatically forwarded to a specified telephone. Press the key shown.
Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...
Ending retrieval Exit? Select and confirm the option shown. Press the key shown. The LED goes out. Press the key shown. The LED goes out. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Select and confirm, until the phone number/name of the desired subscriber is displayed. Accept call? Confirm. If you know the number of the telephone that is ringing, enter it directly. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Enhanced phone functions Step by Step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.
Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the ent- rance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
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Enhanced phone functions Step by Step Activating the door opener Press the key shown. *89=Door opener on? Select and confirm the option shown. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". 3=change password? Select the displayed function and press the "OK" dialog key to change the code.
Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.
Removing an entry from the caller list Prerequisite: You have retrieved the caller list and the selected call is displayed. Delete? Confirm. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Lift the handset. Press the key shown. The LED lights up. Directory? Confirm. if nec. If several directories have been configured (not for HiPath 500): 1=internal? Confirm. The first entry is displayed on the screen. Scroll to next or previous entry.
Enhanced phone functions Step by Step Using the LDAP directory (not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
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Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Call? Confirm. If several names are found (max. 50), the first name is displayed. Scroll to next or previous entry, Scroll Next? confirm, Scroll Previous? select and confirm the option shown.
Confirm. Press the key shown. Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Enhanced phone functions Step by Step Change Confirm. First enter the external code and then the external sta- tion number. Save Confirm. If you make a mistake: Previous? Select and confirm the option shown. This deletes all entered digits. Next? Confirm.
Enhanced phone functions Step by Step Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display.
Enhanced phone functions Step by Step Associated dialing/dialing aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. The operating procedure depends on whether the dia- ling aid is connected to the S bus or the a/b (T/R) port.
Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in ano- ther call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone...
You can save your call partner’s station number for sub- sequent redialing from the caller list page 37. Prerequisite: You are conducting a call. Save number? Select and confirm the option shown. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
If a parked call is not picked up, after a specific pe- riod of time the call is returned to the telephone from where it was parked (recall). [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.
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Enhanced phone functions Step by Step Leaving a conference Leave conference? Select and confirm the option shown. Replace the handset, if this feature is configured (con- tact your service personnel). Ending a conference End conference? Select and confirm the option shown. Replace the handset, if this feature is configured (con- tact your service personnel).
Enhanced phone functions Step by Step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key shown. *53=DTMF dialing? Select and confirm the option shown. You can use the keys through to transmit DTMF signals.
Select and confirm the option shown If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Enhanced phone functions Step by Step Send trunk flash (not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.
Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel ( standard night answer service) or by you ( temporary night answer service).
After five seconds, the accumulated connection charge (total) is displayed. Press the key shown. *65=Show call charges? Select and confirm the option shown [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Press the key shown. *60=Account code? Select and confirm the option shown. Enter the account code.
Ringer cutoff on? Select and confirm the option shown Deactivating Open the idle menu page 14. Ringer cutoff off? Select and confirm the option shown. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Privacy/security Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external cal- lers are connected to another phone, which you can specify (contact your service personnel). Activating Open the idle menu page 14.
Select and confirm the option shown. Your service personnel can activate/deactivate caller ID suppression for all phones. Silent Monitor (not for HiPath 500) When configured (ask responsible service personnel), you can join in an on-going call conducted by an internal user and monitor silently and unnoticed.
Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. Locking the phone Hold down the key shown. Open the idle menu page 14. Lock phone? Select and confirm the option shown. Enter code (telephone lock) page 63.
Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
Privacy/security Step by Step Saving your PIN Enter the lock code to use the functions • Locking the telephone to prevent unauthorized page 61 • Use another telephone like your own page 68 • Change number page 69 You can save this code. Press the key shown.
More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 65. You must save the required call times. You can enter a single appointment that will take place in the next twen- ty-four hours or you can enter a daily recurring appoint- ment.
More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder page 64. The saved time arrives. Reminder at 1200 The phone is ringing. The appointment time is display- Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is re- peated five times and then deleted.
More functions/services Step by Step Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu page 14. View sent message? Select and confirm the option shown. Message sent? Confirm. The text message is displayed.
More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu page 14.
If the other user has not set a PIN, he or she is promp- ted to do so on his or her phone. Dial the external number. This state is canceled as soon as the call is ended. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
More functions/services Step by Step Change number (Changed phone/ move/relocate) When configured (consult your service personnel),you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e.
Do not disturb on • Ringer cutoff on • Received messages: • View callbacks Press the key shown. #0=Reset services? Select and confirm the option shown [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 58 • Call forwarding, code 13/#1 page 27 •...
More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...
Contact your network provider to find out which ISDN functions can be code-operated in your country. Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (such as toll fraud).
More functions/services Step by Step Controlling connected computers/ programs/telephone data service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection.
More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap- plications). You send information to the application and receive information from the application, for example, via your phone display.
More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
More functions/services Step by Step Paging persons (not for U.S., not for HiPath 500) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page.
301 X Group name If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk. [1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
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[1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)“ page 93...
Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while engaged in an ongoing call. To do this, contact your service person- nel to find out if a pickup group has been configured.
Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest.
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Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex- cluded from call distribution for a set period or until you log back on.
Special functions in the LAN (not for HiPath 500) Step by Step Special functions in the LAN (not for HiPath 500) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 3000 systems are interconnec- ted via a LAN (Local Area Network, e. g. proprietary PC network).
Special functions in the LAN (not for HiPath 500) Step by Step Setting up "follow me" call forwarding You can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the page 27 en- vironment. Open the idle menu page 14.
Special functions in the LAN (not for HiPath 500) Step by Step Using night answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communicati- ons platforms as the night answer page 54. Open the idle menu page 14.
Special functions in the LAN (not for HiPath 500) Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms page 80. Saving, displaying, and deleting telephones for the ringing group Press the key shown.
Special functions in the LAN (not for HiPath 500) Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service per- sonnel), you can also control relays page 76 in other HiPath 3000 communications platforms.
Special functions in the LAN (not for HiPath 500) Step by Step Opening a door If this feature is configured (contact your service per- sonnel), you can also activate the door opener page 34 in other HiPath 3000 communications plat- forms.
Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has four contrast levels that you can set ac- cording to your light conditions.
Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage 20 T for your environment and according to your personal re- quirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume.
Individual phone configuration Step by Step Adjusting the speakerphone to the room acoustics "Quiet room", "Normal room" and "Noisy room". Press one of the keys shown in idle mode page 14. Speakerphone mode? Select and confirm the option shown. To set the room type: Keep pressing these keys until the setting you want appears on the screen.
Testing the phone Step by Step Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. More features? Select and confirm the option shown. *940=Phone test? Select and confirm the option shown. If everything is functioning correctly: •...
Differing display view in a HiPath 4000 environment (not for HiPath 500) Differing display view in a HiPath 4000 environment (not for HiPath 500) Depending on the system configuration, some functions may not always be offered in the display as described in this document.
Fixing problems Step by Step Fixing problems Responding to error messages Invalid entry Possible cause: Station number is incorrect. Possible reaction: Enter correct station number. Not authorized Possible cause: Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function.
Fixing problems Step by Step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone ( page 58). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.
Index Index ..........55 Call duration ........... 27 Call forwarding ..........29 MSN in CO Numerics ............16 Call log ..........16 Call request .......... 12 3-way navigator ............ 18 Call signal ..........18, 90 Call volume ..........53 Call waiting ..........
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Index Dialing Forwarding ............36 ..........29 en-bloc MSN in CO ........37 ..29 from the caller list multiple subscriber number (MSN) ......22 ......29 internal/external calls Forwarding MSN in CO ........22 ..........11 on-hook dialing Function keys ........
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Index ............12 ..........47 Keypad Parking a call ..........73 ....63 Keypad dialing Personal identification number Phone ........62 locking another ....62 locking/unlocking centrally ..........83 LAN telephony ............92 testing ......39 LDAP telephone database ....68 using another like your own ....
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Index Text ..........66 answering ........2 Safety precautions ........... 66 receiving Second call Text message ..........45 accepting ......... 65 deleting/displaying ......... 59 Secret busy override ............. 65 sending ............76 Sensors ......25 Three-party conference ..........9 Serial number ..........
Overview of functions and codes (in alphabetical order) Overview of functions and codes (in alphabetical order) The following table lists all available functions, as shown on the display. If configured (con- tact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code).
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Control Relay Off (only for HiPath 3000) Data I/O Service Directory 1=internal 2=LDAP (not for HiPath 500) DISA DISA intern (not for HiPath 500) Discreet Call (not for HiPath 500) DND on DND off Door opener on Door opener off...
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Change PIN Mute on Mute off Night answer on Night answer off Open door Override Page (not for HiPath 500) Answer page (not for U.S.) Park a call Retrieve call Phone test Pickup - directed Pickup - group Accept call...
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(=display) Code Send message View sent message View messages Mailbox Show call charges (own phone) Silent monitor (not for HiPath 500) * 944 Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone...
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Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U103-7-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...