Q-See QC series User Manual
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Summary of Contents for Q-See QC series
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Page 1: User Manual
QC SERIES ANALOG HD DVRS POWER ENTER SHIFT QC828 NVR 8 Channels USER MANUAL... - Page 2 Please see the back of this manual for exclusions. © 2014 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.
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Page 3: About This Manual
DVR using a computer or mobile device, are contained within the Remote Monitoring Guide which is included on the CD that accompanied your DVR and which can also be found on www.Q-See.com/support. Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. -
Page 4: Table Of Contents
TABLE OF CONTENTS 1. INTRODUCTION For Your Safety Features and Capabilities 2. CONNECTIONS AND CONTROLS 2.1 Connections 2.2 Mouse Control Virtual Keyboard 2.3 Remote Control 2.4 Live View Login Status Icons Navigation Bar Shortcut Video Controls 2.5 On-Screen Menus and Windows 2.6 Pan-Tilt-Zoom Cameras Running PTZ Functions Programming PTZ Functions... - Page 5 Online Users Load Test 5.4 Activity Log 5.5 Scan N’ View Connecting with Mobile Devices Connecting Using a Computer Appendix A.1 Connecting Alarms Alarm Input Alarm Output A.2 Hard Drive Installation/Removal A.3 Troubleshooting A.4 Q-See Product Warranty A.5 Technical Support...
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Page 6: Introduction
INTRODUCTION CHAPTER 1 Get to know your new system a little better. Subjects in this chapter: Important safety warnings. Product features. -
Page 7: For Your Safety
FOR YOUR SAFETY To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment. Keep these safety instructions where all those who use the product will read them. -
Page 8: Features And Capabilities
FEATURES AND CAPABILITIES Your Analog HD DVR (Digital Video Recorder) contains brand new technology with professional-grade features and flexibility that allows the do-it-yourselfer to easily setup and maintain a reliable and secure security system for home and office. It utilizes a dual-core CPU running an embedded Linux operating system to maintain stable operation and a popular H.264 compression algorithm to produce high-quality, low bitstream footage that is easy to manage and efficient to transfer over the internet. - Page 9 Multiple Backup Options A built-in USB port gives you the option of backing up and transferring your video footage using a flash drive or external USB hard drive. Files can also be accessed from your DVR system to a remote computer location by logging on remotely.
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Page 10: Connections And Controls
CONNECTIONS AND CONTROLS CHAPTER 2 This chapter covers the ports and connectors on your DVR along with providing an introduction to the on- screen controls and menus. Subjects in this chapter: Identifying connectors on your DVR. Using the mouse. Using the remote control. On-screen live viewing. -
Page 11: Connections
2.1 CONNECTIONS The illustrations below show the ports found on the back of your DVR. Their location will differ by model, but their function will be the same. The Connections and Specifications sheet that came with your recorder will show the layout of your recorder’s connectors along with any extra information that may apply to your model. - Page 12 Depending on your model, your DVR may have one or more of these ports as well: RS232 RS232 RS232 This port is for factory maintenance only. RS232 AUDIO AUDIO AUDIO Standard RCA-type connectors. Audio In ports are for connecting microphones which have been located near a camera to capture audio. AUDIO The Audio Out port is to connect to a speaker.
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Page 13: Mouse Control
2.2 MOUSE CONTROL Your DVR is controlled through the USB mouse. Some models also include an infrared remote control and buttons on the front panel that serve as shortcuts. The mouse works the same as on a computer with different functions possible: LEFT CLICK: Selecting an item Opening a menu... -
Page 14: Remote Control
2.3 REMOTE CONTROL The buttons on the Remote Control operate in the same manner as on a conventional video player remote. Some buttons have multiple functions depending on which menu is being accessed. Name Function NOTE! Some DVRs are not Power Turn on or shut down the DVR before turning it designed to be used with a... -
Page 15: Live View
2.4 LIVE VIEW Live View is the default mode for your DVR. It will display the video feeds from your cameras - either a single channel, or from multiples. You do not need to be logged in to view or change channels. Single Screen 4 Screens 8 Screens... -
Page 16: Shortcut Menu
SHORTCUT MENU In Live View mode, right-clicking anywhere on the screen will bring up the pop-up Shortcut Menu Shortcut Menu. This menu allows you to quickly change your viewing mode as well as moving directly to a selection of menus, including the Main Menu. View - This allows you to view a group of cameras on screen at the same time. -
Page 17: Status Icons
STATUS ICONS There are four icons that will appear on the left side of each channel’s view. They provide a quick look at that camera’s status. Motion Recording detected NAVIGATION BAR When this is enabled in the General Settings menu, left-clicking on the Live View display will open the Navigation Bar allowing you shortcut access to select menus and functions. -
Page 18: Shortcut Video Controls
SHORTCUT VIDEO CONTROLS Moving the mouse to the upper center of a channel with a live feed will reveal the Shortcut Video Controls. These allow you to perform quick playback and backup functions, digitally zoom in and add another camera. PICTURE 2.4-5 Realtime Playback Quick Backup... -
Page 19: On-Screen Menus And Windows
2.5 ON-SCREEN MENUS AND WINDOWS Your DVR will normally display live video from your cameras in the Live Viewing mode. It is configured to record video only when it detects movement - and for most people, this is sufficient. But, everyone’s needs are different so we’ve organized the on-screen menu in a way to make it easy for you to do what you want, quickly and easily. - Page 20 Search/ Playback FUNCTIONS Backup Shutdown System Record Version Event INFO Online Users Network Load Test Remote Image Camera Settings Camera Name Recording Schedule Recording Status Camera Detections Alarm Abnormality Event Alarm Out TCP/IP Block/Allow Ports Email SETTINGS Network PPPOE DDNS POE Switch UPnP Storage...
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Page 21: Pan-Tilt-Zoom Cameras
2.6 PAN-TILT-ZOOM CAMERAS AnalogHD Pan-Tilt-Zoom (PTZ) cameras are plug-and-play like other AnalogHD cameras. Unlike conventional PTZ cameras, they don’t require additional wiring as control signals are sent through the same wire that carries the camera’s video. Because of their extra capabilities, they require additional setup to program their movements. These settings are found in the same window used to control the direction of the PTZ camera. -
Page 22: Running Ptz Functions
EXPANDED CONTROLS Clicking on the arrow at the far right of the PTZ Control window reveals the expanded controls area which lets you command the camera to run a pre-programmed function. PICTURE 2.6-4 Controls additional features Opens the camera’s such as lamp or wipers. (If Menu internal on-screen menu (if available) - Page 23 Tour This is also known as a “Patrol”. 1. Enter the number (1-8) for this Tour (Patrol). 2. Select the first Preset Point by entering its number. 3. Click Add Preset. 4. Enter additional points (up to 16) the same way).
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Page 24: Functions
FUNCTIONS CHAPTER 3 This chapter covers the most commonly used, day-to- day features which are found in the Functions area at the top of the menu. Subjects in this chapter: The Video Search and Playback Window. Searching for a recorded video. Locking a file to prevent deletion. -
Page 25: Video Search
3.1 VIDEO SEARCH VIDEO SEARCH & PLAYBACK WINDOW From R/W HDD Interval < 2014 > Su Mo Tu We Th Fr Sa 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 25 26 27 28 29 30 31 00: 00: 00 - 00: 00: 00... -
Page 26: Search
SEARCH Select recorded videos to play back, back up, or lock for later using the Search function. You can reach the Search and Playback window can be reached through either the Navigation Bar (left) or Shortcut Menu (right). From R/W HDD Interval PICTURE 3.1-2 PICTURE 3.1-3... -
Page 27: Locking Files
STEP 5. Once you have refined your search, click on the File Search (Picture 3.1-7) button to refresh your results. PICTURE 3.1-7 STEP 6. The DVR will produce a list of recorded events. The list will show start time and type of recording. -
Page 28: Playback
3.2 PLAYBACK Once you’ve selected your video(s), you can control the playback in the same manner as using a VCR or computer’s media playback software using the controls below the video screen. You can also play in reverse as well as forward, frame-by-frame movement and multiple playback speeds. - Page 29 Video Playback Controls Volume Play Play Slow/Fast Control Forward Reverse Play Stop Frame Adv/Rev PICTURE 3.2-2 Start, Stop and Play Clicking either of the Play buttons will start the playback in the desired direction. The button’s icon will change to a Pause icon to allow you to freeze the playback as needed. If you have Sync unchecked, clicking Stop will end the playback of the video in the selected screen while any other videos will continue to play.
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Page 30: Digital Zoom
9 10 11 12 13 14 15 16 17 18 19 20 21 DIGITAL ZOOM Digital zoom in video playback operates differently than it does in Live View as described at the 22 23 25 26 27 28 beginning of this chapter. Both are digital zooms where the image is electronically enlarged - usually 29 30 31 in exchange for a decrease in image clarity. -
Page 31: Saving A File
NOTE! If the video files are in .DAT format, they will not play outside the DVR without being converted to .avi format using the included General Player software available for free download at Q-See.com by searching for your model number and looking under Software. This software can also convert... -
Page 32: Backup
3.3 BACKUP This DVR supports backing up files from the hard drive to both an external USB storage device as well as over a network. Network downloads are covered in the Remote Monitoring Guide. The Backup menu is located in the Functions section of the Main menu. - Page 33 Once you have selected the files, press Start to begin the download. A progress bar will be displayed showing estimated time remaining. During the download, the Start button will change to Stop. You can stop the process at any time by pressing the button again.
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Page 34: Shutdown
3.4 SHUTDOWN The DVR should never be shut off by unplugging it or by using the power switch without first using the Shutdown function. This function allows you to shut down the DVR safely by letting the system finish writing files, parking the hard drive and other actions to preserve the electronics. - Page 35 TURN OFF STARTUP WIZARD Once the DVR is connected to the network and the Internet, there is no need to run the Startup Wizard again. If you did not turn it off at the end of the setup process, you may disable it. 1.
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Page 36: Settings
SETTINGS CHAPTER 4 Most users will make occasional changes to their system using the Settings area of the menu as they become more familiar with their system and how to optimize it to best suit their needs. Subjects in this chapter: Configuring camera video. -
Page 37: Camera
4.1 CAMERA Use the Camera menu to add cameras, adjust their video settings, set recording schedules and control Pan-Tilt-Zoom (PTZ) cameras. These options are found in submenus and tabs. IMAGE Use this submenu to adjust the video image for each camera. PICTURE 4.1-1 • Select the channel you wish to modify in Channel. -
Page 38: Camera Settings
CAMERA SETTINGS This submenu has three tabs covering the video stream (data transmission), on-screen displays of information and event notice snapshots. Resolution Tab PICTURE 4.1-2 Network download speeds can affect the amount of data that can be transferred. Your DVR records a larger “Main Stream”... - Page 39 Overlay Tab This window has controls for on-screen displays from the camera as well as for masking sensitive areas. Cover Area - You can mask on-screen areas for privacy by clicking the Preview or Monitor button. • Preview hides areas on the DVR screen. • Monitor hides areas on mobile devices or computers that are logged in.
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Page 40: Camera Name
CAMERA NAME Naming your cameras to something more descriptive may help you or other users quickly identify the area in view. PICTURE 4.1-6 CHANNEL TYPE The default method for connecting cameras to your DVR is to use coaxial camera cables. Users can also take advantage of a building’s pre-installed CAT5 network cables to connect to their cameras. -
Page 41: Record Schedule
RECORD SCHEDULE Your DVR comes from the factory set up to record whenever motion is detected. If you need to modify this schedule, this is where to do it. PICTURE 4.1-8 Clears the selected type of Eraser Settings For precision scheduling recording from that day Motion DVR will record when motion is... -
Page 42: Setting A Recording Schedule
Setting a Recording Schedule There are two ways to set up your schedule - either sheduling blocks of time using the timeline, or by setting precise start and stop times in the Period window. Pre-Record - The DVR can record the scene up to 30 seconds before motion is detected. Redundancy - If you have multiple hard drives, you can save the recording to both drives. -
Page 43: Record Status
• Adjust settings to match those of the remote platform or camera to ensure proper control. PICTURE 4.1-11 Control Mode • Options are HDCVI or Serial • Q-See AnalogHD PTZ cameras can be controlled through the camera’s video cable using the HDCVI control mode. • Legacy Pan-Tilt platforms will need to have their control wires connected to the green RS485 port on the back of the DVR. Select Serial for the control mode. -
Page 44: Event
4.2 EVENT Now that you’ve set up the recording schedule, you can use the Event window to direct the actions that the DVR will take when motion, tampering or loss of video is detected. PICTURE 4.2-1 DETECTIONS Motion Events This tab is divided into two parts. The upper portion is for fine-tuning the motion sensitivity of each camera while the lower segment controls how the DVR will respond when it detects motion on that channel. -
Page 45: Video Loss
The lower portion of the Motion Events window lets you control how the DVR will react when it detects motion. Trigger Period - Just as you’ve configured the DVR to record on a schedule, you can set the alert notifications to occur only at certain times. EXAMPLE: Turning off motion alerts during business hours when employees are in the building. -
Page 46: Alarm
ALARM This window handles inputs from external alarms and sensors in the same way that the Detections window handles camera inputs. If your DVR does not have an alarm block, this feature will not appear in your menu. RS232 AUDIO VIDEO PICTURE 4.2-5 Local Alarm... -
Page 47: Abnormality
ABNORMALITY If the DVR experiences an error with its hard disk drive (HDD) or its network connection, it can alert you to the problem so it can be quickly fixed. Disk Hard drive failure (or removal), disk errors or a full hard drive all can trigger a customizable set of alarms. PICTURE 4.2-8 Network Loss of network connection, and local network... -
Page 48: Network
This section will cover the most important settings found in this window. Full, in-depth instructions on connecting your system and troubleshooting most connectivity issues can be found in the Remote Monitoring Guide available from www.Q-See.com/support. PICTURE 4.3-1 Most of the settings found in this window will have been made automatically as the DVR connects to the network. -
Page 49: Ports
PORTS Ports are the “doorways” through which data travels to and from the DVR. Max Connection - Your DVR will support up to 20 remote connections. You can reduce this number if desired. TCP Port, HTTP Port - If you are experiencing problems with connecting your DVR to the Internet, it is likely because there are other devices on your network that use one of... -
Page 50: Upnp
UPNP Universal Plug ‘n Play is a technology that allows devices to discover each other on a network, which simplifies the process of adding your DVR to your network. Status - Shows whether your DVR is successfully connected to your network via UPnP. • UPnP is enabled on your DVR by default. -
Page 51: Ftp
Interval – This adjusts the amount of time that will pass before the DVR sends out another e-mail. The interval can be set from 0 minutes to 6 hours (360 minutes). If you are getting too many e-mails, you may wish to increase the length of the interval. Health – When checked, the DVR will send out a test message at the interval below. Interval - The Health check interval can be up to 24 hours. • Once you’ve set up your email, click the Test button to check your settings. -
Page 52: Storage
4.4 STORAGE This window helps you manage your DVR’s internal hard drive(s). PICTURE 4.4-1 HARD DISK (HDD) MANAGER This window shows the status of your hard drives, including free space, and allows you to (re)format them if needed. • An installed and functioning hard drive will be represented by a line (-). • A missing hard drive will be represented by an empty circle ( ). -
Page 53: Grouping
GROUPING On systems with more than one internal hard drive, you can group multiple hard drives into a group that will act as a larger, single hard drive and different types of recordings can be assigned to that group. PICTURE 4.4-2 HDD (Hard Disk Drive) This is the tab where you assign drives to a group. -
Page 54: System
4.5 SYSTEM Settings in this menu control the basic operations of the DVR itself. Among the other options, you can make changes to settings you made when you first set up your system. PICTURE 4.5-1 GENERAL SETTINGS General Device ID –Your name for your recorder. Device No. - Page 55 Date & Time As the name implies, this window is for setting the date and time on your system. This is important to ensure the ability to use your recordings as evidence. Date Format – Choose your prefered format. Time Format – AM/PM or 24-Hour format. Date Separator – Period, dash or slash. System Time/Time Zone – Set the current date, time and time zone.
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Page 56: Display Settings
DISPLAY SETTINGS This window lets you control your on-screen display. PICTURE 4.5-5 General Resolution – Adjust the screen resolution to match your monitor’s capabilities. Transparency – You can make your on-screen menus more transparent to let you see more of the video image behind them. Time Display/Channel Display – You can turn off these on-screen displays if desired. Image Enhance – Enabling this feature will allow the DVR to adjust the on-screen video image for clarity and color balance. It will not affect the recorded video. Tour The DVR can cycle through individual - or groups - of channels. Motion Tour/Alarm Tour Type – When a motion event or other alarm occurs, the monitor can start a tour. -
Page 57: Account Settings
ACCOUNT SETTINGS This is the account management window where you can add and remove users as well as change user settings and permissions. PICTURE 4.5-7 • There are two user accounts which cannot be deleted: Admin and User. • You should change their passwords from their defaults: Admin: admin User: user Adding a New User • There are two types of accounts - Admin and User. • Admin accounts can control 15 different functions while User accounts can access up to 5. 1. Click on the Add User button to open the Add User window. 2. -
Page 58: Auto Maintenance
AUTO MAINTENANCE Just like your computer, the DVR can benefit from being restarted. This allows it to clear the memory and other temporary files that may slow it down. None of your settings will be deleted. PICTURE 4.5-9 Auto Reboot • Select the frequency (daily or weekly) that you want the system to reboot. -
Page 59: Import And Export
IMPORT AND EXPORT If you are using more than one QC DVR, you can copy the settings from one machine to the other. PICTURE 4.5-10 • When you insert a USB drive into the front port of the DVR, you will be presented with a window with several options. Right-click to close this window. • Once a USB drive is connected, the Device Name, Total and Free Space windows will fill with information about that drive. • The file window operates like that on a Windows PC. New Folder – Create a new folder for your settings to be saved. Format – This will erase all files on this USB drive. -
Page 60: Default
PICTURE 4.5-11 UPGRADE Q-See is committed to improving our products. If you have registered your system with Q-See, you will receive notification of any product improvements. This includes firmware updates that can be downloaded from Q-See.com/support to your computer and then transferred to your system either via a USB disk or through the Smart PSS program running on your computer. -
Page 61: Information
DVR’s status. These windows are read-only as changes are made in the Settings section. Subjects in this chapter: Hard drive status. Blocking online users. Testing network connections. Activity log. Adding additional mobile devices to QC View. Logging into Q-See’s QCView with a computer. -
Page 62: System Information
• S.M.A.R.T. stands for Self-Monitoring, Analysis and Reporting Technology • The data shown here can help you anticipate a drive failure, or identify the cause of one. • Today’s hard drives are much more reliable than those in the past. Q-See uses A/V rated hard drives that can meet the demands of constant PICTURE 5.1-2 video recording and playback. -
Page 63: Record
RECORD This window shows the date and time of the first and last recordings on a hard drive. PICTURE 5.1-3 BITS PER SECOND (BPS) When this window is opened, green traces will show the data load for each channel in real time. • 1080p cameras will create a higher data load than 720p cameras • The current data load - in Kilobits Per Second -... -
Page 64: Event Information
5.2 EVENT INFORMATION This window shows the active event status of your DVR and connected cameras. PICTURE 5.2-1 • Items will be grayed out unless there is an event currently taking place, such as movement seen on one channel, or the loss of connection to the network. -
Page 65: Network Information
5.3 NETWORK INFORMATION This is one of the “active” windows in the Information section. Here, you can see who is logged into your DVR as well as see and test the data transmission from your DVR. PICTURE 5.3-1 ONLINE USERS This shows remote users currently logged into your system. -
Page 66: Test
TEST You can see the status of your DVR’s connection to remote cameras and save the results for analysis. This is useful if you are experiencing problems receiving video. 1. Enter the camera’s network address found in the Camera > Remote Window (Picture 5.3-4) (see Section 4.1) into the Destination IP field. -
Page 67: Activity Log
5.4 ACTIVITY LOG This searchable window contains the list of all user and system activities such as reboots, time updates and etc. PICTURE 5.4-1 • You can search for events by selecting a start and end time for the period to be searched • The search can be refined by selecting the typ of event you are searching for - motion, alarm, etc. • Clicking the icons under detail will show more information about the particular event, if available. • You can save your search results to a USB drive. It will be a .txt (Text) file saved in a folder named “Log...” with the date and time it was recorded as part of the name. -
Page 68: Scan N' View
5.5 SCAN N’ VIEW You used the Scan N’ View feature to connect your DVR to the Internet, your mobile devices and your network. You can easily connect with more phones, tablets and computers through the QR Code window. PICTURE 5.5-1 CONNECTING WITH MOBILE DEVICES You can easily add additional phones or tablets: 1. -
Page 69: Appendix
Appendix This section contains additional instructions for specific tasks and troubleshooting. Subjects in this chapter: Connecting Alarms and External Sensors Replacing or adding a Hard Drive Troubleshooting Tips Q-See Warranty and Help... -
Page 70: Connecting Alarms
A.1 CONNECTING ALARMS Setting up alarm notifications is covered in Section 4.2 in this manual. This section covers how to connect alarms to your DVR. If your DVR features connections for external alarms – both input and output, then it can notify local users or send notification to a monitoring service when an event is detected. At the same time, the system can accept signals from motion detectors, smoke detectors or other alarms and begin recording based on that input and your settings. - Page 71 The alarm output port should not be directly connected to a higher power load (greater than 1A) to avoid high current which may damage the relay. Use the co-contactor to establish the connection between the alarm output port and the load. • 2 way relay alarm output (NO contact). Provides external power to external alarm device.
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Page 72: Hard Drive Installation/Removal
A.2 HARD DRIVE INSTALLATION/REMOVAL • Your DVR uses one or more standard computer A/V-rated SATA (Serial Advanced Technology Attachment) hard disk drive and will support up to a 4TB (terabytes) drive. • These drives are the current industry standard and may be purchased wherever computer parts are sold. It is strongly advised against opening the case when atmospheric conditions present the risk of static discharge which can damage electronic components. WARNING! ELECTRIC SHOCK RISK! The DVR MUST be unplugged from all power sources as well as from the cameras before opening the case. - Page 73 PICTURE A.2-4 PICTURE A.2-3 STEP 4 STEP 5 Line up hard drive mounting Carefully turn DVR over. Hold screws with mounting holes at the onto the hard drive to keep it from bottom of the DVR and slide the sliding out. hard drive to move the screws to the narrow part of the holes.
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Page 74: Troubleshooting
A.3 TROUBLESHOOTING The DVR does not boot up properly Possible Causes: a. Input power is not correct - check power supply. b. Power switch button is damaged. c. Updated firmware using wrong file. d. Hard drive malfunction or something wrong with hard drive cable. e. - Page 75 There is no audio when monitoring. Possible Causes: a. Channel with audio is not full screen, make the channel you want to hear audio on full screen. b. Audio cable is damaged. c. No speaker or damaged speaker. d. Low volume. e.
- Page 76 17. Can not playback the downloaded file. Possible Causes: a. There is no media player. b. Need Divx Codec in file player 18. Forgot DVR password. a. Contact Q-See tech support and we can generate a new password for the unit.
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Page 77: Q-See Product Warranty
Thank you for choosing Q-See to provide for your security needs, and welcome to the Q-See community! We stand behind the quality of all of our products, and we want you to know that we’re here to help you should you ever need assistance with your Q-See purchase.