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HP DesignJet 500 Service Manual
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HP DesignJet 500 Service Manual

Hewlett-packard omnibook service manual
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HP Omnibook 500

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Summary of Contents for HP DesignJet 500

  • Page 1: Service Manual

    ® HP Omnibook 500 Service Manual...
  • Page 2 Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. All certifications may not be completed at product introduction. Check with your HP reseller for certification status.

  • Page 3: Table Of Contents

    Removing the Heatsink/Fan (HP Authorized Service Providers Only)... 2-21 Removing the Top Case (HP Authorized Service Providers Only)... 2-23 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) ... 2-25 Replacing the Motherboard ... 2-27 Replacing the Bottom Case... 2-29 Repairing the BIOS IC (HP Authorized Service Providers Only)...
  • Page 4 Figure 2-23. Example of Serial Number Label ...2-31 Figure 2-24. Boot-Block Jumper...2-33 Figure 3-1. Basic Troubleshooting Steps ...3-2 Figure 3-2. e-DiagTools Screens — Basic and Advanced ...3-19 Figure 3-3. Serial and Parallel Loopback Connectors...3-21 Figure 4-1. Omnibook — Exploded View ...4-2 HP Omnibook 500...
  • Page 5 Table 3-7. BIOS Setup Menus and Parameters ... 3-32 Table 4-1. Replaceable Parts ... 4-3 Table 4-2. Accessory Replaceable Parts... 4-6 Table 4-3. Part Number Reference ... 4-7 Table 5-1. Omnibook 500 LCD Guidelines (12.1-in TFT, XGA)... 5-3 Table 5-2. Obsolete Repair Parts... 5-4 HP Omnibook 500...
  • Page 6 Introduction This manual provides reference information for use by HP-authorized service personnel in servicing and repairing the HP Omnibook 500. The manual is designed as a self-paced guide that will train you to service, configure, and repair Omnibook 500 computers. The manual is self-contained, so you can follow it without having equipment available.

  • Page 7: Product Information

    The HP Omnibook 500 provides outstanding performance and expandability, in a conveniently portable form. Its high-performance components (including the multimedia expansion base) enable it to perform as a desktop computer or as a portable multimedia presentation tool. Table 1-1. Omnibook 500 Series Models...

  • Page 8: Table 1-2. Product Comparisons

    3D and OpenGL graphics support. Up to 16M colors (XGA). Zoomed Video enabled. Windows 95, Windows 98, or Windows 2000 preinstalled. HP Toptools 4.5 to 5.0. APM 1.2. ACPI compliant. On, Display-off, Standby, Hibernate, Off. Omnibook 900B Pentium III (450, 500, 600, or 650 MHz).

  • Page 9: Features

    6. Pointing stick (pointing device). 7. Scroll button. 8. Left and right click buttons. HP Omnibook 500 Figure 1-1. Omnibook — Front View 9. Main status lights: power mode, hard disk activity, main battery charge. 10. Hard disk drive.

  • Page 10: Figure 1-2. Omnibook - Back View

    Figure 1-2. Omnibook — Back View 22. LAN port (on certain models). 23. AC adapter jack. 24. Kensington lock slot (security connector). 25. System-off switch. Figure 1-3. Omnibook — Bottom View 29. Main battery. 30. Main battery latch. HP Omnibook 500...

  • Page 11: Figure 1-4. Expansion Base - Front View

    DVD drive, floppy disk drive, secondary battery, or other plug-in module. 6. CD status light. 7. CD player power button. HP Omnibook 500 Figure 1-4. Expansion Base — Front View 8. CD player controls: previous track, play/pause, stop, next track, volume.

  • Page 12: Figure 1-5. Expansion Base - Back View

    19. External monitor port. Product Information Figure 1-5. Expansion Base — Back View 20. PS/2 mouse port. 21. PS/2 keyboard port. 22. LAN port (works only if the computer has a built-in LAN port). 23. AC adapter jack. HP Omnibook 500...

  • Page 13: Operation

    Turns off without saving current session. At startup, resets everything, starts a new session, and restores network connections. Power mode status light is off. HP Omnibook 500 Table 1-3. Activating Power Modes To enter this mode Press the blue sleep button.

  • Page 14: Checking The Status Of The Computer

    Every main battery and secondary battery plug-in module has five lights on its back (connector) side that indicate its charge level. To view these lights, press the pad next to them. The number of lights that turn on indicates the battery’s charge. Product Information Table 1-5. Keyboard Status Lights HP Omnibook 500...

  • Page 15: Using Fn Hot Keys

    Toggles Scroll Lock on and off. Fn+F11 Pause. Fn+F12 Enters Hibernate mode. Fn+HOME Prints screen. Fn+UP ARROW* Increases sound volume. Fn+DOWN ARROW* Decreases sound volume. * Only if marked on the ARROW keys. HP Omnibook 500 Table 1-6. Fn Hot Keys Product Information...

  • Page 16: Resetting The Omnibook

    To boot from a CD-ROM or DVD drive in the expansion base, insert a bootable CD (such as the Recovery CD) into the drive, then restart the computer. Press ESC when the HP logo appears during reboot, then select the CD-ROM/DVD drive as the temporary boot device.

  • Page 17: Docking And Undocking The Computer

    1. Optional: plug the AC adapter into the expansion base. 2. Insert the back of the computer into the expansion base, then lower the front end into the base and press down firmly until it clicks into place. HP Omnibook 500 Figure 1-7. Docking the Computer Product Information...

  • Page 18: Figure 1-8. Undocking The Computer

    2. If the computer will not undock using the undock switch or Start menu, use the emergency undock latch: slide the button down, then move the entire latch forward. Figure 1-9. Manually Undocking the Computer 1-12 Product Information Figure 1-8. Undocking the Computer HP Omnibook 500...

  • Page 19: Connecting A Floppy Disk Drive

    You cannot use the USB floppy cable to connect to any other type of drive module, such as a CD-ROM or DVD drive. The USB cable is for floppy drives only. Figure 1-10. Connecting a Floppy Disk Drive HP Omnibook 500 Product Information 1-13...

  • Page 20: Specifications

    Specifications The following tables list the specifications for the computer and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-7. Omnibook 500 Series Specifications Physical Attributes Computer: Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in).
  • Page 21 PS/2 keyboard and PS/2 mouse. Expandability Computer: One Type II 16-/32-bit PC Card slot (3.3 V and 5 V support). CardBus enabled, Zoomed Video support. Expansion base: Two plug-in module bays for accessory modules. HP Omnibook 500 Product Information 1-15...
  • Page 22 Audio controller: ESS Maestro-3E and ESS ES1921. CardBus controller: TI PCI 1410. Keyboard/embedded controller: National NS87570. Super I/O: National NS97338. Expansion base: Embedded controller: National NS87570. PCI IDE controller: CMD PCI-648. Audio controller: OZ163. 1-16 Product Information HP Omnibook 500...

  • Page 23: Table 1-8. Omnibook 500 Series Accessories

    F1455A 75W auto/airline power adapter (12 V) F1781A 60W Ultraslim AC adapter F2011A External lithium-ion battery charger for F2014A F2014A Lithium-ion secondary battery F2098A Main battery (11.1 V, 6-cell) HP Omnibook 500 Omnibook Compat. Compat. 6000 900B Product Information 1-17...
  • Page 24 10/100-Mbps USB-Ethernet adapter by 3Com F2135B 802.11b wireless LAN access point for use with F2136A F2136A 802.11b wireless LAN PC Card F2138A HP/Sierra Wireless Air Card 300 CDPD PC Card F2196A Bluetooth PC Card by 3Com 1-18 Product Information Omnibook Compat.

  • Page 25: Internal Design

    Display Assembly Heatsink/fan Top Case Expansion SDRAM Module Battery (1) Wireless models only Figure 1-11. Replaceable Component Diagram HP Omnibook 500 Switchboard Motherboard System SDRAM Keyboard (with pointing stick) Expansion Base Plug-in Module Plug-in Module Mini-PCI Card...

  • Page 26: Table 1-9. Functional Structure

    I/O controller. Power/signal pass-through. Keyboard controller. PS/2 connectors. Bus controller (South Bridge), USB connectors, overload switch. USB connectors, overload switch. Docking logic, docking connector. Docking connector, undock switch, emergency undock latch. PC Card controller, PC Card connector. HP Omnibook 500...

  • Page 27: Removal And Replacement

    Installing a wrong-size screw can damage the unit. (The symbol at the left represents an M2.5×5mm T-head screw.) HP Omnibook 500 Removal and Replacement Table 2-1. Removal Cross-Reference Feet, rubber (page 2-17).

  • Page 28: Disassembly Flowchart

    • Hard disk drive* ‡ • Switchboard PCA* • Mini-PCI card • Speaker • System SDRAM module* • Heatsink/fan* • Hard drive/LED flex cable • Backup battery • Audio/PCMCIA panel • Hard drive guide • Mini-PCI panel HP Omnibook 500...

  • Page 29: Table 2-2. Required Equipment

    Screw Thread Size Caution Be careful not to overtighten screws that go directly into magnesium components, or you could strip the threads in the magnesium. HP Omnibook 500 Table 2-2. Required Equipment Table 2-3. Recommended Screw Torques Torque (cm-kgf) 1.3 – 1.8 3.0 –...

  • Page 30: Removing The Main Battery (User-Replaceable)

    Slide the battery’s release latch, then lift the battery out of its compartment. Reassembly Note Insert the front end of the battery into the battery compartment, then press the back end in until it clicks into place. Removal and Replacement Figure 2-2. Removing the Main Battery HP Omnibook 500...

  • Page 31: Removing A Plug-In Module (User-Replaceable)

    Removing a Plug-In Module (User-Replaceable) Required Equipment None. Removal Procedure Press the button on the module release latch, and slide the latch toward the front of the expansion base. HP Omnibook 500 Figure 2-3. Releasing the Module Removal and Replacement...

  • Page 32: Removing The Hard Disk Drive (User-Replaceable)

    Work alternately at each side so that the connector slides off evenly without bending the connector pins. Removal and Replacement Part Number 0950-4011 0950-4030 0950-3934 0950-3985 0950-3935 0950-4162 Figure 2-4. Removing the Hard Disk Drive Exchange Part Number F2112-69002 F2112-69003 F1660-69112 F2072-69109 F1660-69113 F2072-69115 Screw, M2×3mm HP Omnibook 500...

  • Page 33: Figure 2-5. Removing The Hard Disk Tray

    Important If you are installing a new hard disk drive, create a Utility partition on the drive before loading any software — see “Creating a Utility Partition,” below. HP Omnibook 500 Figure 2-5. Removing the Hard Disk Tray Pin connector Screws, M3×3mm (2)
  • Page 34 2. Insert a CD-ROM/DVD drive in the expansion base. 3. Insert the Recovery CD in the drive, then restart the computer. 4. When you see the HP logo, press ESC to display the boot menu, then select the CD-ROM drive as the boot device.

  • Page 35: Removing The Power Button Panel (User-Replaceable)

    Hold the panel in your right hand, and insert the tabs on its left end into the slots in the computer case just above the ESC and F4 keys. Slide the panel to the left and press it into place. HP Omnibook 500 Removal and Replacement...

  • Page 36: Removing The Keyboard (User-Replaceable)

    3. Remove the three retaining screws from the top of the keyboard. Figure 2-7. Removing the Keyboard Screws Caution When opening the keyboard, be careful not to pull on the cables that connect the keyboard to the computer. 2-10 Removal and Replacement Screws, M2×3mm (3) HP Omnibook 500...

  • Page 37: Figure 2-8. Removing The Keyboard

    Make sure the cables from the mini-PCI card lie as flat as possible. Slide the front edge of the keyboard into the computer case, then press the top of the keyboard into place. HP Omnibook 500 Figure 2-8. Removing the Keyboard Removal and Replacement...

  • Page 38: Removing An Sdram Module (User-Replaceable)

    Carefully insert the edge of the new SDRAM module into the connector at about a 30° angle until it is fully seated. Then press down on both sides of the module until the latches snap closed. 2-12 Removal and Replacement Part Number Exchange Part Number 1818-7951 F1660-69103 1818-8510 1818-7952 F1660-69104 1818-8504 1818-7953 F1660-69101 1818-8534 HP Omnibook 500...

  • Page 39: Removing An Expansion Sdram Module

    Carefully insert the edge of the new SDRAM module into the connector at about a 30° angle until it is fully seated. Then press down on both sides of the module until the latches snap closed. HP Omnibook 500 Screw, M2×3mm...

  • Page 40: Removing A Mini-Pci Card (Certain Models Only) (User-Replaceable)

    Important If the notebook is an option code ARE (for Malaysia), the mini-PCI card can be replaced only by the regional repair center in Taiwan. Contact the HP Call Center in your region for shipping information. Notebooks repaired in China (option code AB2), Malaysia (option code ARE), or South Africa (option code ACQ) can use only the mini-PCI cards with regulatory labels, as shown in the following table and in Chapter 4.

  • Page 41: Figure 2-11. Removing The Mini-Pci Card (Modem Card Shown)

    (see Figure 2-12, below). Make sure the cables lie as flat as possible, or they will prevent the keyboard from laying flat. Figure 2-12. Routing the Mini-PCI Cables (LAN/modem card shown) HP Omnibook 500 Removal and Replacement 2-15...

  • Page 42: Removing The Switchboard Pca (User-Replaceable)

    Wireless models only: connect the wireless cable to the PCA, and reattach the cable clip. Insert the back end of the switchboard PCA into its opening in the top case, then press the PCA onto its connector. 2-16 Removal and Replacement Screw, M2×3mm Wireless cable clip attaches here HP Omnibook 500...

  • Page 43: Replacing Small Parts (User-Replaceable)

    Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. bottom of computer and expansion base) See page 2-10. Keyboard See page 2-6. Tray, hard disk drive HP Omnibook 500 Removal and Replacement 2-17...

  • Page 44: Removing The Display Assembly (Hp Authorized Service Providers Only)

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment #0 Phillips screwdriver. Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove both screws from the back of the computer.

  • Page 45: Figure 2-14. Removing The Display

    Make sure the display cable fits in its opening in the computer’s case, and lies behind the clip for the power button panel, as shown in Figure 2-15, below. Press the cable back onto its connector. HP Omnibook 500 Screw, M2×3mm Screws, M2×9mm (2)
  • Page 46 • If the HP logo appears on the computer’s built-in display, STOP. The EEPROM is programmed correctly. • If the HP logo appears only on the external monitor, press ESC to display the boot menu, then boot from the floppy disk.

  • Page 47: Removing The Heatsink/Fan (Hp Authorized Service Providers Only)

    Removing the Heatsink/Fan (HP Authorized Service Providers Only) Required Equipment #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the power button panel (page 2-9). 3. Open the keyboard (page 2-10, though step 4). You don’t need to disconnect the keyboard cables.

  • Page 48: Figure 2-17. Separating The Heatsink And Fan

    7. To separate the fan from the heatsink, remove both connecting screws. Figure 2-17. Separating the Heatsink and Fan Reassembly Note Make sure the fan cable is retained by the hook on the underside of the heatsink. 2-22 Removal and Replacement Screws, M2×3mm (2) HP Omnibook 500...

  • Page 49: Removing The Top Case (Hp Authorized Service Providers Only)

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment #0 Phillips screwdriver. Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: Hard disk drive (page 2-6).

  • Page 50: Figure 2-18. Removing The Top Case

    Models with two screws in the battery compartment: use M2×7mm Models with three screws in the battery compartment: use M2×9mm 2-24 Removal and Replacement Screws, M2×9mm (2) Figure 2-18. Removing the Top Case Screw, M2×7mm HP Omnibook 500...

  • Page 51: Removing The Motherboard Or Bottom Case (Hp Authorized Service Providers Only)

    5. Insert the Service Utilities floppy disk in the floppy drive. 6. Turn on the computer. When the HP logo appears (on either the built-in display or the external monitor), press ESC to display the boot menu, then boot from the floppy disk.

  • Page 52: Figure 2-19. Removing The Motherboard

    Mini-PCI models only: route the cables from the mini-PCI panel to avoid interfering with installation or operation of other components (see Figure 2-12 on page 2-15). 2-26 Removal and Replacement Figure 2-19. Removing the Motherboard Standoff screws, 5mm (2) Screws, M2×2mm (2) Screw, M2×5mm HP Omnibook 500...

  • Page 53: Replacing The Motherboard

    3. Disconnect and remove the backup battery. If the connector does not release easily, try gently pressing down on the rear of the connector (near the wires) as you pull it out. Mini-PCI panel Figure 2-20. Removing Motherboard Components HP Omnibook 500 Mini-PCI card Backup battery Removal and Replacement...
  • Page 54 If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the unit—you may have to contact an HP support center to do this. 2-28 Removal and Replacement...

  • Page 55: Replacing The Bottom Case

    Microsoft Certificate of Authenticity labels attached to the bottom case of the computer. Contact the HP Call Center in your region for information or see service note 500-03. Important If the notebook is an option code ARE (for Malaysia), the bottom case can be replaced only by the regional repair center in Taiwan.

  • Page 56: Figure 2-21. Removing Bottom Case Components

    If the notebook is an option code AB2 (for China) or ACQ (for South Africa), add the appropriate sticker included in the telecom sticker set. 4. Reinstall the bottom case in the unit following the “Reassembly Notes” on page 2-26. 2-30 Removal and Replacement Screws, M2×5mm (2) HP Omnibook 500...

  • Page 57: Figure 2-22. Replacing The Docking Doors

    4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label. Figure 2-23. Example of Serial Number Label HP Omnibook 500 HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Removal and Replacement...

  • Page 58: Repairing The Bios Ic (Hp Authorized Service Providers Only)

    3. Insert the BIOS Crisis Recovery floppy in the floppy drive. 4. Turn on the computer. When the HP logo appears, press ESC to display the boot menu, then boot from the floppy disk.

  • Page 59: Figure 2-24. Boot-Block Jumper

    7. Make sure the BIOS is the latest version. (You can check this in the Main menu of BIOS Setup, or in the BIOS menu of Windows e-DiagTools.) If necessary, reprogram the BIOS IC—see the note at the beginning of this topic. HP Omnibook 500 Figure 2-24. Boot-Block Jumper Removal and Replacement...

  • Page 60: Removing Omnibook Components (Hp Authorized Service Providers Only)

    Removing Omnibook Components (HP Authorized Service Providers Only) Required Equipment #0 Phillips screwdriver. Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below.
  • Page 61 Speaker Power button panel (page 2-9). Keyboard (page 2-10). HP Omnibook 500 Additional Steps Remove all three screws from the panel. Flip out the PC Card eject button, so that it stands out from the side of the unit, then remove the panel.

  • Page 63: Troubleshooting And Diagnostics

    Suggestions for troubleshooting (page 3-5). Diagnostic tools Omnibook e-DiagTools diagnostic program (page 3-19). Power-on self-test (page 3-26). Sycard PCCtest 450 PC Card (page 3-29). Desktop Management Interface (page 3-30). BIOS Setup utility (page 3-31). HP Omnibook 500 Troubleshooting and Diagnostics...

  • Page 64: Troubleshooting

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Troubleshooting and Diagnostics Check the customer's description of the problem and any supporting information.

  • Page 65: Checking For Customer Abuse

    Using the customer’s information, try to duplicate the problem. Determine Observe Symptoms. how the problem differs from proper behavior. Also, take note of the functions that do work properly. Separate Problems. If there is more than one symptom, separate them into distinct problems. HP Omnibook 500 Troubleshooting and Diagnostics...

  • Page 66: Verifying The Repair

    Run tests that check the repaired function, such as in the e-DiagTools Function Tests. diagnostic program (page 3-19). – and – Failed Tests. Run any other tests that failed during troubleshooting. Troubleshooting and Diagnostics Run the basic test of the e-DiagTools diagnostic program HP Omnibook 500...

  • Page 67: Suggestions For Troubleshooting

    † Use an appropriate external device (such as the expansion base) to exercise the port. See the help text for the tests in the menu. HP Omnibook 500 Table 3-1. Scope of Diagnostic Tools Power-On Sycard...

  • Page 68: Table 3-2. Troubleshooting Suggestions

    If the OS starts only from a floppy drive, reinstall the factory software onto the hard drive; replace the hard drive. SDRAM module. Make sure at least one SDRAM module is installed. Battery or contacts. Motherboard. HP Omnibook 500...
  • Page 69 Password has been Verify proper ownership, then forgotten. follow the removal procedure with the owner and log the appropriate data—see page 5-1. HP Omnibook 500 Repair Center: Repair Center: Likely Causes Comments Floppy drive or contacts. Floppy drive cable.
  • Page 70 Check power management settings in BIOS Setup. Try the default settings. Restart the computer, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the main battery and any secondary battery in the expansion base’s left...
  • Page 71 White display. Adjust display brightness. Erratic display. Bright or missing See quality statement on pixels or lines. page 5-2. HP Omnibook 500 Repair Center: Repair Center: Likely Causes Comments Battery or contacts. Check the main battery and AC adapter.
  • Page 72 Depends on the source of the noise. Use the suggestions shown at left. Hard drive. Use the suggestions shown at left. Recreate the Utility partition, then partition and format the disk. HP Omnibook 500...
  • Page 73 Restart the computer. General problems. Suspend and resume operation using the blue sleep button. Slide and hold the power button four seconds to reset the computer. HP Omnibook 500 Repair Center: Repair Center: Likely Causes Comments CD/DVD drive module. CD/DVD drive module.
  • Page 74 Out of memory Delete temporary and message appears. unneeded files on drive C. If using third-party SDRAM module, check HP Notebook web site to see if the module has been tested for use with this computer. Test the memory with the e-DiagTools diagnostics.
  • Page 75 Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). Run the LAN diagnostic software—click Start, Run, then click Browse, and select the file C:\HP\DRIVERS \LAN\WINDIAG\SETUP.EXE. HP Omnibook 500 Repair Center: Repair Center: Likely Causes Comments Motherboard.
  • Page 76 Make sure wireless cable is properly connected to switchboard PCA, and that switchboard PCA is installed properly. 3-14 Troubleshooting and Diagnostics Repair Center: Repair Center: Likely Causes Comments Motherboard. Display assembly. Motherboard. Switchboard PCA. HP Omnibook 500...
  • Page 77 Check settings in Control Panel. Check for conflicts or refresh the device list in Device Manager. Check the HP Notebook web site for installation instructions (page vi), and to make sure the computer supports the problem card. When using a PC Card in a...
  • Page 78 Press the system-off switch to reset the computer. 3-16 Troubleshooting and Diagnostics Repair Center: Repair Center: Likely Causes Comments Motherboard. If the computer slows after a period of continuous activity, see the previous symptom. HP Omnibook 500...
  • Page 79 APM. Restart the computer. Plug-in Modules General problems. Make sure module is installed properly. Reset computer and the expansion base. HP Omnibook 500 Repair Center: Repair Center: Likely Causes Comments Plug-in module or Plug-in modules cannot be contacts.
  • Page 80 Floppy drive Make sure there is only one connected to the floppy drive in the system. parallel port doesn’t Use only the HP F2008A work. parallel floppy cable. If the computer is not fully docked, use the emergency undock latch.

  • Page 81: Diagnostic Tools

    The computer reboots when you exit the program so drivers can be loaded. Updating e-DiagTools You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi), then install it following the accompanying instructions.
  • Page 82 Running e-DiagTools 1. Restart the computer. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press ENTER to run e-DiagTools. 4. The first time you run the program, you are prompted to select the language for the program.

  • Page 83: Figure 3-3. Serial And Parallel Loopback Connectors

    Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below. Figure 3-3. Serial and Parallel Loopback Connectors HP Omnibook 500 Troubleshooting and Diagnostics These connections are not used.

  • Page 84: Table 3-3. E-Diagtools Error Codes

    Replace the hard disk. Replace the motherboard. 02EEh Run BIOS Setup and temporarily select a drive type that has more than 200 cylinders, then repeat the test. 02F1h Use a Recovery CD to restore the original factory configuration. HP Omnibook 500...
  • Page 85 0606h For the external loopback test, make sure the loopback connector is constructed and installed properly. For the external or internal loopback test, replace the motherboard. HP Omnibook 500 Code Suggestions 0607h Make sure the loopback connector is constructed and installed properly. Replace the motherboard.
  • Page 86 Repeat the test. 9080h Make sure the computer is docked properly, then repeat the test. 9082h Repeat the test with a known good computer. Replace the expansion base. 9085h Reset the computer and expansion base, then repeat the test. HP Omnibook 500...
  • Page 87 9640h Failure may occur soon. Back up data and replace the hard disk. 9641h Back up data if possible, and replace hard disk. HP Omnibook 500 Code Suggestions 9642h Perform the IDE disk test (in the Advanced section). If other errors occur, follow the instructions for those errors.

  • Page 88: Power-On Self-Test

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the computer, enter BIOS Setup, and install the defaults or correct the error. 3-26 Troubleshooting and Diagnostics HP Omnibook 500...

  • Page 89: Table 3-5. Post Messages

    02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). HP Omnibook 500 Table 3-5. POST Messages Troubleshooting and Diagnostics 3-27...
  • Page 90 Displays the address nnnn of the upper limit of the Upper Memory Blocks, indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS was copied to shadow RAM. 3-28 Troubleshooting and Diagnostics HP Omnibook 500...

  • Page 91: Sycard Pcctest 450/460 Cardbus Card (Optional)

    Table 3-6. Sycard PCCtest Commands PCMCIA PC Card (16-bit) test (PC Card configuration header) PCT450 -0 -v -b76(b) Omnibook 500 (PCI1410) HP Omnibook 500 CardBus (32-bit) test (CardBus configuration header) TESTCB -0 -v - b76(b) Troubleshooting and Diagnostics 3-29...

  • Page 92: Desktop And Windows Management Interfaces (Dmi/Wmi)

    Installing the DMI Package The DMI package is either preinstalled on the computer’s hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used.

  • Page 93: Bios Setup Utility

    Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: Press the LEFT and RIGHT arrow keys to move among menus.

  • Page 94: Table 3-7. Bios Setup Menus And Parameters

    * Available only when docked. 3-32 Troubleshooting and Diagnostics Default Detected automatically. Detected automatically. 12 Hours mm/dd/yy Detected automatically. Detected automatically. Detected automatically. Detected automatically. Enabled Auto Disabled NTSC 640 KB Detected automatically. Disabled Enabled Detected automatically HP Omnibook 500...
  • Page 95 Removable Device Boot Sets whether the computer will attempt to boot from a floppy drive or other removable device. * Available only if the Boot option is enabled. HP Omnibook 500 Default Auto Enabled Enabled...
  • Page 96 Troubleshooting and Diagnostics Default Auto Max. Power Savings 4 minutes 4 hours 2 minutes Disabled Turn off LCD Disabled Disabled When Lid Closed Enabled Default 1. Hard Disk 2. Removable Device 3. CD-ROM/DVD drive 4. Internal NIC HP Omnibook 500...

  • Page 97: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the Omnibook and the following lists of parts: Omnibook replaceable parts (page 4-3). Accessory replacement parts (page 4-6). Part number reference (page 4-7). HP Omnibook 500 Replaceable Parts...

  • Page 98: Figure 4-1. Omnibook - Exploded View

    Figure 4-1. Omnibook — Exploded View Replaceable Parts HP Omnibook 500...
  • Page 99 13 Keyboard, Hungarian 13 Keyboard, International English 13 Keyboard, Italian 13 Keyboard, Japanese 13 Keyboard, Norwegian 13 Keyboard, Portuguese 13 Keyboard, Russian 13 Keyboard, Spanish HP Omnibook 500 Table 4-1. Replaceable Parts Part Number F2157-60932 Maxell ML1220 or equivalent F2157-60901 F2157-60934...
  • Page 100 7121-7525 F2157-60931 F2157-60903 F2157-60939 F2157-69039 F2157-60937 F2157-69037 F2157-60938 F2157-69038 F3476-60938 F3476-69038 F3476-60939 F3476-69039 F3476-60940 F3476-69040 F2157-60936 F3476-60936 F3476-60901 1818-7951 F1660-69103 1818-8510 1818-7952 F1660-69104 1818-8504 1818-7953 F1654-69101 1818-8534 F2157-60941 F3476-60946 (see above kit) (see above kit) HP Omnibook 500 User- Repl.
  • Page 101 Set, telecom stickers Sticker, Chinese telecom (10 in set) Sticker, Malaysian telecom (10 in set) Sticker, South African telecom (10 in set) 33 Speaker assembly 34 Tray, hard disk drive HP Omnibook 500 Part Number Exchange Part Number F2157-60947 (see above kit)

  • Page 102: Table 4-2. Accessory Replaceable Parts

    F2157-60901 F2014-60901 F2008-60901 F2157-60949 F2011-60901 8120-8367 8120-6312 8120-8452 8120-6314 8120-6317 8120-6316 8120-8373 8120-6313 8120-8699 F2096-60901 F2096-69001 F2017-60901 F2026-60902 F2026-69002 F2015-60902 F2013-60901 F2022-60901 F2072-60910 F2072-60922 F2009-60902 5182-5131 1818-7951 F1660-69103 1818-8510 1818-7952 F1660-69104 1818-8504 1818-7953 F1654-69101 1818-8534 HP Omnibook 500 User Repl.

  • Page 103: Table 4-3. Part Number Reference

    F2072-60902 F2072-60910 F2072-60922 F2072-60994 F2096-60901 F2096-69001 HP Omnibook 500 Table 4-3. Part Number Reference Description Adapter, AC (60 watt) (F1454A) Drive, hard disk (10 GB, 9.5 mm, IBM, DJSA-210) Drive, hard disk (20 GB, 9.5 mm, IBM, DJSA-220) Drive, hard disk (10 GB, 9.5 mm, Toshiba, MK1016 GAP) Yes Adapter, AC, Ultraslim (60 W, 19 V output) Drive, hard disk (7.5 GB, 9.5 mm, Hitachi)
  • Page 104 Keyboard, Swedish/Finnish Keyboard, Swiss Keyboard, Turkish Keyboard, U.K. English Keyboard, Traditional Chinese Keyboard, Hebrew Keyboard, Hungarian Card, mini-PCI (HW modem) Card, mini-PCI (HW modem w/regulatory) Panel, audio/PCMCIA Battery, backup Cable, HDD/LED flex Guide, hard drive User Repl. HP Omnibook 500...
  • Page 105 F2157-60989 F2157-60990 F2157-60993 F2157-60996 F2157-60998 F2196-80001 F2296-60901 F3476-60901 HP Omnibook 500 Description PCA, switchboard PCA, motherboard (Pentium III 600 MHz) PCA, motherboard (Pentium III 700 MHz) PCA, motherboard (Celeron 500 MHz) Set, docking door Label, telecom regulatory (HW modem) Label, telecom regulatory (LAN/modem)
  • Page 106 802.11 radio and infrared) PCA, motherboard (Celeron 600 MHz, for wireless 802.11 radio and infrared) PCA, motherboard (Pentium III 750 MHz, for wireless 802.11 radio and infrared) Set, hinge covers Heatsink Case, top Case, bottom Clip, wireless cable User Repl. HP Omnibook 500...

  • Page 107: Reference Information

    The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership.

  • Page 108: Hewlett-Packard Display Quality Statement

    TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 109: Table 5-1. Omnibook 500 Lcd Guidelines (12.1-In Tft, Xga)

    A polarizer bubble is a light spot with a darker border that appears on a lighted display and does not change size. A polarizer scratch is a light line that is visible on a darker background and does not change size. HP Omnibook 500 TFT Cosmetic Specifications No more than 6 single bright dots.

  • Page 110: Obsolete Parts

    F2157-60933 F3476-60933 F2157-60940 F3476-60999 F2157-60946 F3476-60946 F2157-60950 F2096-60901 F2157-60951 F3476-60951 F2157-60999 F3476-60999 Reference Information Table 5-2. Obsolete Repair Parts Description Case, top Speaker assembly Case, bottom Set, hinge covers Expansion base, multimedia Heatsink Case, bottom Service Notes/Comments HP Omnibook 500...

  • Page 112: Table 4-1. Replaceable Parts

    1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number Printed in U.S.A. 6/01 F3476-90024...

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