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HP Pavilion m6 Maintenance And Service Manual
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HP Pavilion m6 Maintenance And Service Manual

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HP Pavilion m6 Entertainment PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion m6

  • Page 1 HP Pavilion m6 Entertainment PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 10 Finding your hardware and software information ............... 10 Display ..........................10 Button, speakers, and fingerprint reader ................... 12 Keys ............................. 13 Lights ............................ 14 TouchPad ..........................15 Front .............................
  • Page 6 Packaging and transporting guidelines ........44 Component replacement procedures ..................46 Service tag ......................46 Battery ........................48 Hard drive ......................49 RTC battery ......................52 Optical drive ......................53 Memory module ...................... 56 Keyboard ....................... 57 WLAN module ......................62 Solid-state drive ......................
  • Page 7 Creating recovering media ....................108 Performing a system restore ....................109 Restoring using the dedicated recovery partition (select models only) ......109 Restoring using the recovery media ................. 110 Changing the computer boot order ................110 Backing up and recovering your information ................111 Using Windows Backup and Restore ...............
  • Page 8 viii...

  • Page 9: Product Description

    Computer model equipped with equipped with AMD processor Intel processor √ √ Product Name HP Pavilion m6 Entertainment PC ● √ Processors AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 4.0- MB L2 cache, quad core, 35 W) ●...
  • Page 10 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ● √ Intel® Core® i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600- MHz, 6.0-MB L3 cache, quad core, 35 W) ● Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600- MHz, 4.0-MB L3 cache, dual core, 35 W) ●...
  • Page 11 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ Graphics Switchable discrete graphics: AMD Radeon™ HD 7670M with 2048-MB of dedicated video memory (128-MB × 16 DDR3 900-MHz × 8 pcs) Internal graphics: ● Universal memory architecture (UMA) with shared video memory ●...
  • Page 12 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Panel 15.6-in, white light-emitting diode (WLED), SVA, HD, slim (3.2-mm), BrightView (1366×768) display; typical brightness: 200 nits All display assemblies include one or two wireless local area network (WLAN) antenna cables Supports low voltage differential...
  • Page 13 √ HD Beats audio √ √ Supports Microsoft premium requirements √ √ HP TrueVision HD camera (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) √ √ Two dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppresion software...
  • Page 14 Intel Centrino Wireless-N 2230 WLAN module for use only on computer models equipped with an Intel processor √ √ External media cards HP Multi-Format Digital Media reader with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ●...
  • Page 15 Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ● USB 3.0 ports on computer: 2 on left side, 1 on right side ●...
  • Page 16 √ Support for TouchPad with image sensor Power requirements Supports the following HP Smart AC adapters: ● √ √ 90-W HP Smart AC adapter (PFC, RC, V, 3-wire) ● √ 65-W HP Smart AC adapter (non-PFC, 3- wire) ● √...
  • Page 17 Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor √ √ Operating system Preinstalled: ● Windows® 7 Home Basic, 64-bit ● Windows 7 Home Premium, 64-bit ● Windows 7 Professional, 64-bit √ √ Serviceability End user replaceable parts: ●...

  • Page 18: External Component Identification

    External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component...
  • Page 19 Item Component Description HP TrueVision HD webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.

  • Page 20: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key.

  • Page 22: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 23: Touchpad

    Item Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. ● Fingerprint reader light White: The fingerprint was read. ● Amber: The fingerprint was not read. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on or off.

  • Page 24: Front

    Front Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Chapter 2 External component identification...

  • Page 25: Left Side

    Connect an optional USB 3.0 device and provide enhanced USB power performance. NOTE: For details about different types of USB ports, see the HP Notebook Reference Guide. Audio-out (headphone) jack/ Audio-in Produces sound when connected to optional powered (microphone) jack stereo speakers, headphones, earbuds, a headset, or television audio.

  • Page 26: Right Side

    ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard , see the HP Notebook Reference Guide. USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance.

  • Page 27: Bottom

    Item Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Power connector Connects an AC adapter.
  • Page 28 Item Component Description Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Wireless module compartment Holds the WLAN device and the solid-state drive.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 30: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 48 for battery removal instructions. Item Description Function...

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with backlight (includes keyboard cable and keyboard backlight cable): In midnight black finish for use on all computer models in Belgium 686915-A41 In midnight black finish for use only on computer models equipped with an...
  • Page 33 Item Component Spare part number In midnight black finish for use only on computer models equipped with an 686914-FL1 AMD processor in the Czech Republic and Slovakia In midnight black finish for use on all computer models in France 686914-051 In midnight black finish for use on all computer models in Germany 686914-041 In midnight black finish for use on all computer models in Greece...
  • Page 34 Item Component Spare part number In natural silver finish for use on all computer models in Greece 691923-151 In natural silver finish for use on all computer models in Hungary 691923-211 In natural silver finish for use only on computer models equipped with an 691923-D61 Intel processor in India In natural silver finish for use on all computer models in Israel...
  • Page 35 Item Component Spare part number For use only on computer models equipped with an AMD processor and an HD7670M 687229-001 graphics subsystem with 2048-MB discrete memory For use only on computer models equipped with an AMD processor and a graphics 687227-001 subsystem with UMA memory For use only on computer models equipped with an Intel processor and a 7670M...
  • Page 36 Item Component Spare part number (12) Speakers (include cables and 4 rubber isolators) 686925-001 (13) USB board 686918-001 (14) Subwoofer (includes cables and 2 rubber isolators) 686926-001 (15) Power connector cable (includes bracket) 686900-001 (16) Base enclosure (includes battery release latch assembly) 686896-001 (17) Battery:...

  • Page 37: Display Assembly Subcomponents

    Item Component Spare part number Intel Centrino Wireless-N 2230 WLAN module for use only on computer models 670290-001 equipped with an Intel processor (23) 32-GB solid-state drive (for use only on computer models equipped with an 686927-001 Intel processor) Service Cover Kit, includes: 686920-001 (24) Service cover (includes one captive screw, secured by a On-ring)

  • Page 38: Mass Storage Devices

    Item Component Spare part number Webcam/microphone module 686587-001 Display Hinge Kit (includes left and right hinges) 686913-001 Wireless Antenna Kit (includes left and right wireless antenna cables 686894-001 and transceivers) Display enclosure: In midnight black finish 686895-001 In natural finish 690231-001 Mass storage devices Item...
  • Page 39 Item Description Spare part number 320-GB, 5400-rpm, 9.5-mm 622643-001 Hard Drive Hardware Kit, includes: 686907-001 (2a) Hard drive connector cable (2b) Hard drive bracket Hard drive bracket screws (not illustrated) 32-GB solid-state drive (for use only on computer models equipped with an 686927-001 Intel processor) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel...

  • Page 40: Miscellaneous Parts

    AC adapter: 90-W HP Smart AC adapter for use on all computer models (PFC, RC, V, 3-wire) 609940-001 65-W HP Smart AC adapter for use only on computer models equipped with an AMD processor 693711-001 (non-PFC, 3-wire) For use only on computer models equipped with an Intel processor:...

  • Page 41: Sequential Part Number Listing

    Power cord for use only on computer models equipped with an Intel processor in India (3- pin, black, 1.83-m) 609939-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC, V, 3-wire) 609940-001...
  • Page 42 Spare part number Description 634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
  • Page 43 Spare part number Description 676521-001 1-TB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. 677152-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W;...
  • Page 44 Spare part number Description 686907-001 Hard Drive Hardware Kit (includes bracket, connector cable, and screws) 686913-001 Display Hinge Kit (includes left and right hinges) 686914-001 Keyboard in midnight black finish without backlight for use on all computer models in the United States (includes keyboard cable) 686914-031 Keyboard in midnight black finish without backlight for use on all computer models in the United...
  • Page 45 Spare part number Description 686914-B31 Keyboard in midnight black finish without backlight for use on all computer models in the Netherlands (includes keyboard cable) 686914-BA1 Keyboard in midnight black finish without backlight for use on all computer models in Slovenia (includes keyboard cable) 686914-BB1 Keyboard in midnight black finish without backlight for use on all computer models in Israel...
  • Page 46 Spare part number Description 686924-001 Screw Kit 686925-001 Speakers (include cables and rubber isolators) 686926-001 Subwoofer (includes cables and rubber isolators) 686927-001 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686928-001 System board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material) 686929-001 System board for use only on computer models equipped with an Intel processor and a 7670M...
  • Page 47 Spare part number Description 690534-FL1 Keyboard in natural silver finish with backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard backlight cable) 691923-001 Keyboard in natural silver finish with backlight for use on all computer models in the United States (includes keyboard cable and keyboard backlight cable) 691923-031 Keyboard in natural silver finish with backlight for use on all computer models in the United...
  • Page 48 Keyboard in natural silver finish with backlight for use only on computer models equipped with an AMD processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard backlight cable) 693711-001 65-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, 3-wire) Chapter 3 Illustrated parts catalog...

  • Page 49: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
  • Page 55 Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures...

  • Page 56: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001...
  • Page 58 Remove the service cover (4) by lifting it straight up. The service cover is available in the Service Cover Kit, spare part number 686920-001. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space between the hard drive and the right side of the hard drive bay.
  • Page 59 7. If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive.

  • Page 60: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 672349-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Optical Drive

    Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive 686916-001 bracket) Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).
  • Page 63 Remove the optical drive bezel (4). If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 64: Memory Module

    Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Keyboard

    Keyboard For use in country/region Spare part For use in country/region Spare part number number Keyboard with backlight in midnight black finish (includes keyboard cable and keyboard backlight cable): For use on all computer models in Belgium 686915-A41 Finish for use only on computer models 686915-151 equipped with an Intel processor in Greece...
  • Page 66 For use in country/region Spare part For use in country/region Spare part number number For use on all computer models 686914-041 For use on all computer models 686914-BA1 in Germany in Slovenia For use on all computer models in Greece 686914-151 For use on all computer models 686914-AD1...
  • Page 67 For use in country/region Spare part For use in country/region Spare part number number For use on all computer models in Italy 691923-061 For use on all computer models in Turkey 691923-141 For use on all computer models in Japan 691923-291 For use on all computer models in 691923-031...
  • Page 68 Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle.
  • Page 69 Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. Release the ZIF connector (4) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (5) from the system board.

  • Page 70: Wlan Module

    WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001...
  • Page 71 Remove the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal.
  • Page 72 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 73: Solid-State Drive

    Solid-state drive Description Spare part number 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Top Cover

    Top cover NOTE: The top cover spare part kit includes a TouchPad. Description Spare part number In midnight black finish 686931-001 In natural silver finish 690232-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Remove the top cover: Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer. Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 76 Disconnect the following cables from the system board: (1) Power button board ZIF cable (2) TouchPad button board ZIF cable (3) Fingerprint reader board ZIF cable (4) Right speaker cable Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer. Chapter 4 Removal and replacement procedures...
  • Page 77 Lift the front edge of the top cover (1) and swing it up and back until the left and right sides and the rear edge (2) of the top cover detach from the base enclosure. CAUTION: When removing the top cover, make sure the right speaker cable (3) routes cleanly through the opening (4) in the top cover.

  • Page 78: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 686917-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 80: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover. Lift the front edge of the fingerprint reader board bracket (2) until it rests at an angle, and then remove the bracket (3) by sliding it up and forward at an angle. Remove the fingerprint reader board (4).

  • Page 82: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 686919-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 84: Fan

    Description Spare part number Fan (includes cable) 686901-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 85 Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 86: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor and an HD7670M graphics 687229-001 subsystem with 2048-MB discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem 687227-001 with UMA memory For use only on computer models equipped with an Intel processor and a 7670M graphics...
  • Page 87 Remove the system board: Close the computer. Turn the computer upside down, with the front toward you. Disconnect the power connector cable (1) and the RTC battery (2) cable from the system board. Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board. Turn the computer right side up, with the front toward you.
  • Page 88 Disconnect the following cables from the system board: (1) Display panel cable (2) Left speaker cable (3) Optical drive connector board ZIF cable Remove the two Phillips PM2.5×3.5 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle.

  • Page 89: Heat Sink

    Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor and a graphics subsystem 687231-001 with discrete memory For use only on computer models equipped with an AMD processor and a graphics subsystem...
  • Page 90 Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the heat sink, loosen the seven captive Philllips screws (1) and (2) that secure the heat sink to the system board, and then remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to...
  • Page 91 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.

  • Page 92: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 4.0-MB L2 cache, 683046-001 quad core, 35 W) AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz;...
  • Page 93 Before removing the processor, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 94: Optical Drive Connector Board

    Reverse this procedure to install the processor. Optical drive connector board Description Spare part number Optical drive connector board (includes cable) 686899-001 Before removing the optical drive connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Speakers

    Reverse this procedure to install the optical drive connector board. Speakers Description Spare part number Speakers (include cables and 4 rubber isolators) 686925-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 96 Remove the speakers (2) from the base enclosure. NOTE: The speakers includes four rubber isolators (3). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 97: Usb Board

    USB board Description Spare part number USB board 686918-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 98: Subwoofer

    Reverse this procedure to install the USB board. Subwoofer Description Spare part number Subwoofer (includes cables and 2 rubber isolators) 686926-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 99: Power Connector Cable

    Remove the subwoofer (2) from the base enclosure. NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Power connector cable Description Spare part number Power connector cable (includes bracket) 686900-001 Before removing the power connector cable, follow these steps:...
  • Page 100 Speakers (see Speakers on page USB board (see USB board on page Remove the power connector cable: Release the power connector cable (1) from the clips and routing channel built into the base enclosure. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector and power connector bracket to the base enclosure.

  • Page 101: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 102 Disconnect the display panel cable (2) from the system board. Release the wireless antenna cables from the clips (3) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 103 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4).
  • Page 104 If it is necessary to replace the display panel: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) Remove the four Phillips PM2.0×2.0 screws (2) that secure the display panel to the display enclosure.
  • Page 105 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 686921-001. If it is necessary to replace the webcam/microphone module: Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
  • Page 106 Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001. If it is necessary to replace the display panel cable: Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
  • Page 107 Remove the display hinges (2). The display hinges are available using spare part number 686913-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure.
  • Page 108 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 109: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility (BIOS).

  • Page 111: Using System Diagnostics

    Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 112: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to back) 2.21 to 2.65 cm 0.87 to 1.04 in Weight 2.40 kg 5.28 lb Input power Operating voltage and current Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19.5 V dc @ 3.33 A –...

  • Page 113: 15.6-Inch Wga Display Specifications

    15.6-inch WGA display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 114: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g...

  • Page 115: Backup And Recovery

    If you need to restore your system for some other reason than hard drive failure, you can use the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 116: Creating Recovering Media

    Creating recovering media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 117: Performing A System Restore

    You can restore the system only if you have previously backed it up. HP recommends that as soon as you set up the computer you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive.

  • Page 118: Restoring Using The Recovery Media

    Restoring using the recovery media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. Press at system bootup.

  • Page 119: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 120: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines ● Connect the computer to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: Select Start >...

  • Page 121: Restore To A Previous Date And Time

    Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start > Control Panel > System and Security > System. In the left pane, click System protection.

  • Page 122: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 123: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 124: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 125: Index

    Index display 10 display panel cable AC adapter light 19 fingerprint reader 12 removal 98 AC adapter, spare part numbers front 16 spare part number 29, 35, 98 32, 33, 40 keys 13 drives, preventing damage 42 Action keys 13 left-side 17 DVD±RW Double-Layer with antenna...
  • Page 126 transporting 44 Windows applications 13 product description 5 workstation 44 Windows logo 13 removal 53 spare part number 28, 31, 37, 53 hard drive left-side components 17 optical drive connector board product description 5 light components 14 removal 86 removal 49 lights spare part number 26, 35, 86 spare part numbers 28, 30,...
  • Page 127 memory module 4 product description 5 webcam light 10 microphone 5 removal 65 webcam/microphone module operating system 9 spare part number 29, 31, removal 97 optical drive 5 38, 65 spare part number 30, 35, 98 pointing device 8 speaker component 12 Windows applications key 13 ports 7 speakers...

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