Page 1 Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01...
Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.
Page 3: Table Of Contents
What’s in This Guide What’s New Before You Begin Document Organization Related Documents Obtaining Documentation and Submitting a Service Request Using the Cisco TelePresence System Administration Interface Contents Overview System Status System Status Window Device Status Indicators Determining Device Status Using the Troubleshooting Interface...
Page 4 Logging In To the Cisco TelePresence System Administration Interface Directly Configuring a Static IP Address for Networks That Do Not Use DHCP Configuring a Static IP Address Using the Cisco TelePresence System GUI Configuring a Static IP Address Using Command-Line Interface Commands...
Page 5 Resetting the Projector 4-31 Troubleshooting Presentation Devices 4-31 Related Information 4-33 Testing Other Devices 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Cisco TelePresence System Administration Guide OL-13676-05...
Page 6 Verifying Speaker Function Verifying Microphone Function Testing the Light Fixture Testing Digital Media Player Audio Troubleshooting the CTS 500 32” Where to Go Next Troubleshooting the CTS 1000 Contents Managing CTS 1000 Hardware Setup Managing Displays Cisco TelePresence System Administration Guide OL-13676-05...
Page 7 6-27 Digital Media Player 6-28 Troubleshooting Other Devices 6-29 Related Information 6-29 Managing Log Files 6-30 Sysop Log 6-30 Log Files 6-30 SIP Messages 6-32 Generate Detailed Message Reports 6-32 Related SIP Messages 6-33 Cisco TelePresence System Administration Guide OL-13676-05...
Page 8 Testing the Speakers 7-19 Troubleshooting Speakers 7-19 Related Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide OL-13676-05...
Page 9 Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 Contents Managing CTS 1300 Hardware Setup Configuring the CTS 1300 Table Managing Displays Cisco TelePresence System Administration Guide OL-13676-05...
Page 10 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide viii OL-13676-05...
Page 11 Troubleshooting Speakers 9-16 Related Information 9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Cisco TelePresence System Administration Guide OL-13676-05...
Page 12 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide OL-13676-05...
Page 13 10-31 Digital Media Player 10-31 Troubleshooting Other Devices 10-32 Related Information 10-33 Managing Log Files 10-33 Sysop Log 10-33 Log Files 10-34 SIP Messages 10-35 Generate Detailed Message Reports 10-36 Related SIP Messages 10-36 Cisco TelePresence System Administration Guide OL-13676-05...
Page 14 11-1 Call Statistics 11-2 Network Statistics 11-5 Where to Go Next 11-7 Satellite Licenses for the Cisco TelePresence System Contents Cisco TelePresence over Satellite Networks Supported CTS Devices Supported CTS Software Supported Satellite Bandwidth Satellite Security Ordering a Satellite License...
Page 15: Before You Begin
• Obtaining Documentation and Submitting a Service Request, page vii What’s New For a complete list of features for this release, see the following documentation on Cisco.com: Release Notes for Cisco TelePresence System • Cisco TelePresence System Software Feature Guide •...
Page 16 Cisco TelePresence System 1000 – Cisco TelePresence System 500 Series – CTS Software Download Make sure you have downloaded supported CTS software. Navigate to your CTS device on Cisco.com. Navigate to your device: • Product Support > TelePresence > TelePresence Immersive Endpoints –...
Page 17 —5 units for the Cisco Unified IP Phone 7970/7975 • —6 units for the Cisco TelePresence unit. • CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line. • Cisco TelePresence System Administration Guide OL-21845-01...
Page 18 Note 8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your Cisco Unified IP Phone to version 8.5(3) or a later release.  See the...
Page 19 Chapter 9, “Troubleshooting the CTS 3000 and CTS 3200” • Chapter 10, “Troubleshooting the CTS 3010 and CTS 3210” • Chapter 11, “Monitoring the Cisco TelePresence System” • Appendix A, “Satellite Licenses for the Cisco TelePresence System” • Glossary • • Index...
Page 20 Cisco.com Cisco TelePresence System (CTS) software releases. Cisco Unified CM installation with the • Cisco Unified Communications Manager Configuration Guide for Cisco TelePresence System. the Cisco TelePresence System Cisco TelePresence System Administration Guide OL-21845-01...
Page 21 Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at the following URL: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
Page 22 What’s in This Guide Cisco TelePresence System Administration Guide viii OL-21845-01...
Page 23: Using The Cisco Telepresence System Administration Interface
• Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints –...
Page 24: System Status
Cisco TelePresence System 500 Series – Figure 1-1 shows an example of the Cisco TelePresence System Administration window. Click the task name or the arrows in the left panel to navigate to tasks. Figure 1-1 Main Cisco TelePresence System Administration Window...
Page 25: System Status Window
Using the Cisco TelePresence System Administration Interface System Status System Status Window System status is always in view in the lower left corner of the Cisco TelePresence System Administration screen, as shown in Figure 1-2. The system administrator should closely monitor this area for changes in the status of the Cisco TelePresence system functions and equipment.
Page 26: Determining Device Status Using The Troubleshooting Interface
Determining Device Status Using the Troubleshooting Interface To determine individual microphone and speaker functionality, use the hardware troubleshooting interface for your system. See the troubleshooting support document for your Cisco TelePresence system: Troubleshooting the CTS 500 •...
Page 27: Cisco Unified Communications Manager Status
• Navigation In the navigation pane at the left side of the Cisco TelePresence System Administration window, the Configuration, Troubleshooting, and Monitoring folders display lists of tasks. Lists of tasks are also displayed in the main content area of the window when you click on any of the following topics in the...
Page 28 Figure 1-3 Choosing Cisco TelePresence System Administration Tasks The following sections describe objects, functions, and information that is displayed in the windows associated with the Cisco TelePresence System Administration interface: Administration Window Header, page 1-7 • Content Area, page 1-7 •...
Page 29: Administration Window Header
Using the Cisco TelePresence System Administration Interface Navigation Administration Window Header The header at the top of all Cisco TelePresence System Administration windows contains the name of the person currently logged in and provides links for the following functions: •...
Page 30: Accessing Online Help
To access online help: Step 1 In the Cisco TelePresence Administration window, click the Help button or click Help in the toolbar in the upper right corner of the Cisco TelePresence System Administration screen. The Cisco TelePresence System Administration Online Help window appears.
Page 31: Accessing This Administration Guide From Online Help
Online help mirrors what you can see in the Cisco TelePresence System interface. When you need more information about a topic that you find in the online help, you can access the Cisco TelePresence System Administration Guide (this document) from the menu bar on the Cisco TelePresence System Administration screen.
Page 32 Chapter 1 Using the Cisco TelePresence System Administration Interface Where to Go Next Cisco TelePresence System Administration Guide 1-10 OL-21845-01...
Page 33: Device Information
Where to Go Next, page 2-12 Accessing the Device Information Window The Device Information window is the first thing you see when you log on to the Cisco TelePresence System Administration interface. It is from this window that you can access configuration, troubleshooting, and monitoring tasks for the Cisco TelePresence System (CTS) as well as view information about the devices installed on your system.
Page 34: Accessing The Device Information Window
Cisco TelePresence System Administration Login Screen In the Admin field, type admin. In the Password field, type cisco. Note You can change the default password in Cisco Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Page 35: Device Information Fields
Cisco Unified CM. The information in Table 2-1 describes setting descriptions in the Device Information fields. The Cisco TelePresence System device type must be specifically selected before you can upgrade to CTS Note Software Release 1.7.0 and later releases. Cisco TelePresence System Administration Guide...
Page 36 System Configuration Indicates the number of high-definition displays for this system. Phone Number Call pattern for the IP phone as defined in Cisco Unified CM. Meeting Room Name of the meeting room in which this particular CTS is located as defined in Cisco Unified CM.
Page 37: Hardware/Software Versions
System Information and Status Tabs Information provided in the System Information Details window is used by Cisco technical support personnel to assist in troubleshooting your system. To obtain a detailed report about the system: Log in to the Cisco TelePresence System Administration page.
Page 38 Auxiliary camera (document camera or VGA input device) revision number. MainTx_DevID Main display (plasma) device identification number. MainTx_Rev Main display (plasma) revision number. AuxTx_DevID Auxiliary display (projector) device identification number. AuxTx_Rev Auxiliary display (projector) revision number. Cisco TelePresence System Administration Guide OL-21845-01...
Page 39 PCB. PoE_Reset_Available Indicates whether Power over Ethernet (PoE) Reset feature is available. Mfg_Installed_Cert Security certificate for encryption defined by Cisco Root Certificate Authority. Locally_Significant_Cert Security certificate obtained through Certificate Authority Proxy Function (CAPF), which supersedes the manufacturing installed security certificate.
Page 40: Status Details
1. CTS 1300 displays information for Center, Left, and Right cameras. 2. The document camera is not available on the CTS 1300. 3. CTS devices are backward compatible up to two CTS Software Releases. Cisco recommends that you upgrade to the latest version software.
Page 41 Chapter 2 Device Information System Information and Status Tabs Cisco TelePresence System Administration Guide OL-21845-01...
Page 42 The document camera is not available on the CTS 1300. Note Projector/LCD • Video Cable Connection • Power Status • Cisco Unified CM Configuration Status • Lamp Age (hours) • Ambient Temperature • Lamp Temperature • Temperature • IP Phone • Status Cisco TelePresence System Administration Guide 2-10 OL-21845-01...
Page 43: Time Since Last Update
• Note To determine individual microphone and speaker functionality, use the hardware troubleshooting interface for your system. See Where to Go Next to locate the troubleshooting support document for your Cisco TelePresence system. Cisco TelePresence System Administration Guide 2-11 OL-21845-01...
Page 44: Where To Go Next
Chapter 2 Device Information Where to Go Next Where to Go Next Proceed to the following Cisco TelePresence system administration tasks from the Device Information window: Configure Configuring the Cisco TelePresence System, page 3-1 • Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 •...
Page 45: Configuring The Cisco Telepresence System
First Time Setup for All Other CTS Models, page 3-2 • IP Settings, page 3-8 • • Network Settings, page 3-11 • Cisco Unified Communications Manager Settings, page 3-12 • Address Book, page 3-14 • Telephony Settings, page 3-15 • SNMP Settings, page 3-17 •...
Page 46: First Time Setup For All Other Cts Models
First Time Setup for All Other CTS Models First Time Setup for All Other CTS Models To set up your Cisco TelePresence System (CTS) for the first time, you must first load the CTS Administration software and bootup the system.
Page 47: Logging In To The Cisco Telepresence System Administration Interface Directly
Enabled setting to No, and specify a static IP address, subnet mask, gateway, and DNS server. Remember to reboot your codec after you configure a static IP address.  2. Set up a Cisco TelePresence system for a network that does not use DHCP by completing the procedure in the “Network Settings” section on page 3-11...
Page 48: Configuring A Static Ip Address For Networks That Do Not Use Dhcp
– Make a note of the IP address that was assigned to your Ethernet LAN adapter. Step 2 Open a browser and type in the IP address and press Enter. The Cisco TelePresence System Step 3 Administration login screen displays.
Page 49 Network services are started automatically. If needed, enter the following command to start network Step 4 services: utils service start Calling_Services Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address Step 5 that you used in Step Enter the username and password when prompted.
Page 50: Configuring A Static Ip Address Using Command-Line Interface Commands
(Optional) Command Example The following example gives the Cisco TelePresence system with an IP address of 10.0.0.2, a subnet of 255.255.255.0, a gateway of 10.0.0.1, a DNS server of 172.16.1.5, and a domain name of cisco.com: admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com...
Page 51: Configuring An Alternate Tftp Server (Optional)
Open a browser on a computer that is connected to the network. Step 3 In the URL field, type in your IP address and press Enter. The browser launches the Cisco TelePresence System Administration interface. If you need to obtain the IP address, complete the following steps: Note On the CTS Cisco Unified IP phone, press the Manual softkey at the bottom of the screen.
Page 52: Ip Settings
Chapter 3 Configuring the Cisco TelePresence System IP Settings You can change your password in Cisco Unified CM. See the Cisco Unified Communications Manager Note Configuration Guide for the Cisco TelePresence System. Step 5 Click Login. The Device Information window appears, as shown in Figure 3-4.
Page 53: Viewing Ip Settings
The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and you can view and manage the following: • DHCP—Select a static IP address, which allows the Cisco IP phone to be configured so that the system recognizes it as a device in the network, rather than a router. •...
Page 54 IP Settings Figure 3-6 CTS IP Settings - DHCP Not Enabled Configure settings for the Cisco TelePresence System uplink to your network using the information in Step 2 Table 3-1 as a guide. The Cisco TelePresence System can be configured in the following ways: Pure dynamic—Uses DHCP for everything.
Page 55: Network Settings
Operational VLAN ID, page 3-11 • Administrative VLAN ID, page 3-12 • Syslog Address, page 3-12 Operational VLAN ID This field shows a display-only VLAN ID that is standard for networks with a Cisco Unified IP phone. Cisco TelePresence System Administration Guide 3-11 OL-21845-01...
Page 56: Administrative Vlan Id
Step 4 Click Reset to restore the administrative VLAN ID setting displayed when you opened this window. Syslog Address This field shows the display-only syslog address that is standard for networks with a Cisco Unified IP phone, as shown in Figure 3-7.
Page 57 Authentication string entered in Cisco Unified CM. Certificate Trust List (CTL) The Delete CTL button becomes active when the CTS is provided with a CTL by a Cisco Unified CM configured in mixed authentication mode. Click Delete CTL to delete all entries on the CTL.
Page 58: Related Information
• Cisco Unified Communications Manager (CallManager) Documentation Roadmaps Address Book The Address Book window displays read-only entries that have been set during Cisco Unified Communications Manager (Cisco Unified CM) configuration. You can create listings for up to 40 meeting rooms.
Page 59: Telephony Settings
Telephony Settings Telephony Settings The Telephony Settings window displays read-only information about the telephony settings for the Cisco TelePresence System that were set in the Cisco Unified CM. To view entries in the Telephony Settings window: Step 1 Choose Configuration > Telephony Settings. The Telephony Settings window appears, as shown in...
Page 60 Must be in the range from 16384 to 32766, and must be higher than the Start Media Port settings. Step 3 Use Cisco Unified CM to make changes to Telephony Settings. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Page 61: Snmp Settings
SNMP Settings SNMP Settings The Simple Network Management Protocol (SNMP) Settings window displays read-only information about the SNMP settings for the Cisco TelePresence System that were set in Cisco Unified CM configuration. To view SNMP settings: Choose Configuration > SNMP Settings. The SNMP Settings window appears, as shown in...
Page 62: Related Information
• Authentication Algorithm • Encryption Community String • Use Cisco Unified CM to make changes to the SNMP settings. See the Cisco Unified Communications Step 3 Manager Configuration Guide for the Cisco TelePresence System. Related Information For more information about SNMP, see the following information on Cisco.com: MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System •...
Page 63: System Settings
System Settings System Settings The System Settings window displays read-only information about the system settings for the Cisco TelePresence System that were set in Cisco Unified CM configuration. To view system settings: Step 1 Choose Configuration > System Settings. The System Settings window appears, as shown in Figure 3-12.
Page 64 Troubleshooting the CTS 500 32”. Days Display Not Active Specifies the days of the week that the Cisco TelePresence system display remains off by default. Choose Monday through Sunday. Default is Sunday and Saturday. Cisco TelePresence System Administration Guide 3-20...
Page 65: Troubleshooting Your Configuration
If you clear the default value so that the field is blank, then the display will turn off at 11:59 pm. If your version of Cisco Unified CM does not allow you to configure values for Days Display Note Not Active, Display On Time or Display On Duration, the system uses the default values for these features.
Page 66 Cisco Unified CM does not know about • into the IP phone. If the IP address the CTS. displays, the problem is with the codec.
Page 67 Then check CTS Manager. unsubscribed. your Cisco Unified CM configuration settings to configure the device. • Lost ability to invite One or more of the rooms in a conference expected conference does not support the feature.
Page 68: Upgrading Cts Codec Firmware
2 hours to complete. The procedure to upgrade CTS firmware is the same as the firmware upgrade procedure for the Cisco Unified CM IP phones. See the Uploading Files to the Cisco Unified CM TFTP Directory section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for complete instructions.
Page 69: Managing Passwords
• Restoring Connectivity to the Codec, page 3-26 • Resetting Your CTS Codec Password You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the Note main display.  At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit....
Page 70: Restoring Connectivity To The Codec
Connection to 10.00.00.100 closed. dhcp-249:~ $ If you are using the CTS with a Cisco Unified Communications Manager, the next time you perform a Note “Refresh” or “Reset” from the Cisco Unified CM, the administration account name and password will be reconfigured to the values specified in the Cisco Unified CM device page.
Page 71: Where To Go Next
Chapter 3 Configuring the Cisco TelePresence System Where to Go Next – Cisco TelePresence System 3200 Series Cisco TelePresence System 3000 Series – Cisco TelePresence System 1300 Series – Cisco TelePresence System T Series – Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office •...
Page 72 Chapter 3 Configuring the Cisco TelePresence System Where to Go Next Cisco TelePresence System Administration Guide 3-28 OL-21845-01...
Page 73: Troubleshooting The Cts 500
CTS 500 hardware and software. Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info If you have more options on your phone, touch the more softkey until you reach the end of the Note selections.
Page 74: Managing Cts 500 Hardware Setup
Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 75: Managing Displays
Chapter 4 Troubleshooting the CTS 500 Managing CTS 500 Hardware Setup Figure 4-1 shows the Cisco TelePresence System administration tools available to assist you with troubleshooting tasks. Figure 4-1 Troubleshooting Window Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room.
Page 76: Adjusting Your Display
This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: 3500 K •...
Page 77 Step 5 Select the color temperature of the lighting in the meeting room from the drop-down menu. The Apply button is activated. Step 6 Click Apply. Step 7 Click Stop to stop the test. Cisco TelePresence System Administration Guide OL-21845-01...
Page 78: Troubleshooting Displays
HDMI port in the display into the Main input (white) and not the Auxiliary input (orange). Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.
Page 79: Testing The Cts 500 Camera
If the distance is unknown, use 1.5 meters (5 feet). Testing the Camera To set up the camera for testing. Step 1 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Step 2 Step 3 Click the Cameras radio button.
Page 80 The user must be at least 4 feet (1.2 meters) away from the display for all CTS 500 installations. Figure 4-5 shows a pedestal stand-mounted CTS 500. Use the same method for all types of CTS 500 installations. Cisco TelePresence System Administration Guide OL-21845-01...
Page 81 Do not grasp the light reflector, or any part of the CTS 500 but the monitor. Use two hands. • • Do not lift using only one side. • Apply equal pressure from each side. Cisco TelePresence System Administration Guide OL-21845-01...
Page 82 Chapter 4 Troubleshooting the CTS 500 Managing CTS 500 Hardware Setup Figure 4-6 Height Adjustment Guidelines—Pedestal Stand-Mounted CTS-500 Cisco TelePresence System Administration Guide 4-10 OL-21845-01...
Page 83 If the user is available, use them to position the CTS 500. If the user is not available, or if the Note CTS 500 will be used by multiple people, use an average eye level height. Cisco TelePresence System Administration Guide 4-11 OL-21845-01...
Page 84 “Assembling a Pedestal Stand-Mounted CTS 500” chapter in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Position the easel so the black plus sign (+) of the target is in the same position as the red plus sign ...
Page 85 Step 1 Click the Disable radio button for the following: • Camera Auto Brightness Camera Auto Color Balance • Click Setup. A selection of options appear, as shown in Figure 4-9. Step 2 Cisco TelePresence System Administration Guide 4-13 OL-21845-01...
Page 86 If the test fails, you may need to add more light to the room. Note Click Show Focus Target. Red and green targets appear on the test screen, as shown in Figure 4-10. Step 4 To remove the targets, click Hide Focus Target. Note Cisco TelePresence System Administration Guide 4-14 OL-21845-01...
Page 87 If the room uses outside lighting, or has any other conditions that could cause variable room lighting: Click the Enable radio button for the following: Step 1 Camera Auto Brightness • Camera Auto Color Balance • Cisco TelePresence System Administration Guide 4-15 OL-21845-01...
Page 88 70 percent of the total vertical height of the screen. Using the large and small (far and near) targets that you set up in Setting up the Camera Targets, • adjust the camera focus. Cisco TelePresence System Administration Guide 4-16 OL-21845-01...
Page 89 Place the small target approximately 0.9 meters (3 feet) in front of the camera so that the green box encloses some of the patterns on the small target when you view the display, as shown in Figure 4-12. Note Make that there are no objects between the targets and the camera. Cisco TelePresence System Administration Guide 4-17 OL-21845-01...
Page 90 Chapter 4 Troubleshooting the CTS 500 Managing CTS 500 Hardware Setup Figure 4-11 Setting Up Focus Targets Large target 5 ft (1.5 m) Small target 3 ft (0.9 m) Easel Cisco TelePresence System Administration Guide 4-18 OL-21845-01...
Page 91 The red and green bars do not have to be exactly the same length. Get them as close as you can. Note Without moving the focus ring, tighten its thumbscrew. Step 9 Step 10 Click Done. Step 11 Click Stop to stop the test. Cisco TelePresence System Administration Guide 4-19 OL-21845-01...
Page 92 Cameras section in the First-Time Setup chapter of the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Reattaching the Camera Haze and Replacing the Hood Attach the camera haze cover to the front of the camera lens. The haze cover is the cover with the square...
Page 93: Troubleshooting Cameras
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 94: Testing Speakers
Troubleshooting Speakers, page 4-23 Related Information, page 4-23 • Testing the Speakers To test the speakers: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup Step 3 Click the Speakers radio button. Step 4 Click Start to begin the speaker test.
Page 95: Troubleshooting Speakers
For more information about setting up and testing speakers, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Cisco TelePresence System Administration Guide 4-23 OL-21845-01...
Page 96: Testing Microphones
Note The number of audio meters that are shown on the test screen is determined by the number of microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running. The Microphone Troubleshooting screen displays the number of microphones available for testing: •...
Page 97: Troubleshooting Microphones
• Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Microphone icon with red pipe •...
Page 98: Related Information
You should run this test only if you have presentation display devices installed. Note Table 4-6 contains supported presentation devices listed by system. Table 4-6 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Alternate Display — CTS 500 • Document Camera —...
Page 99: Checking External Presentation Devices
PiP. This external display is attached to the External Presentation Display HD video connection on the codec. See the Cisco TelePresence System 500 Assembly, Use & Care, and Field-Replaceable Unit Guide for more information.
Page 100: Checking The Test Pattern
Click Start to begin the test. In Presentation Source window, the Test Pattern radio button is selected Step 2 by default. Step 3 Click Test. The test pattern displays, as shown in Figure 4-16. Cisco TelePresence System Administration Guide 4-28 OL-21845-01...
Page 101: Checking The Vga
Click Stop in the Testing box to end all testing. Step 6 Proceed to Checking the VGA. Step 7 Checking the VGA To check the VGA: Step 1 Choose Troubleshooting > Hardware Setup. Cisco TelePresence System Administration Guide 4-29 OL-21845-01...
Page 102: Checking The Document Camera
Click Stop Test to end the test. Step 6 Click Set Projector Defaults to reset the projector to the default settings, if necessary. Step 7 Click Stop in the Testing box to end all testing. Cisco TelePresence System Administration Guide 4-30 OL-21845-01...
Page 103: Resetting The Projector
Presentation Devices, page 4-31 Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting. If multiple input devices are sending information, the alternate display shows the input from the last presentation device that sent information. If an input device image is not being seen on the projector screen, try the following: VGA devices—Unplug the device from the VGA cable, wait 5 seconds, and then plug the device...
Page 104 Check the cabling diagrams in the CTS primary codec. Routing Power and Signal Cables section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system on Cisco.com: Product Support > TelePresence > TelePresence •...
Page 105: Related Information
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 106: Auxiliary Control Unit
CTS to receive projector or alternate display status information and restore projector or alternate display defaults. To test the ACU: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Step 3 Click the Other Devices radio button.
Page 107: Auxiliary Lcd Displays
LEDs, the user is not sitting directly in front of the camera. This troubleshooting feature lets you view and change the current state of the LEDs. To test the LEDs: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Step 3 Click the Other Devices radio button.
Page 108: Digital Media Player
Chapter 4 Troubleshooting the CTS 500 Managing CTS 500 Hardware Setup Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Other Devices radio button. Step 3 Select the Light tab.
Page 109 • set to DMP, audio input is only active outside of a call if DMP is active (during business hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec.
Page 110: Troubleshooting Other Devices
Source setting matches the physical cabling. When set to DMP, audio input is only active outside • of a call if DMP is active (during Cisco Unified Communications Manager-defined business hours). Presentation fails to display in This is expected behavior.
Page 111: Related Information
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: •...
Page 112: Log Files
Troubleshooting the CTS 500 Managing Log Files Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Choose Troubleshooting > Log Files.
Page 113: Sip Messages
Please wait...” Select the Capture new log files Capture New Log Files radio button. The following message appears: Step 6 “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” Step 7 The File Download window appears prompting you to open or save the file. Click Save to send the gzip file to Cisco technicians to help solve the problem.
Page 114: Generate Detailed Message Reports
• SIP Requests and Methods Table 4-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Cisco TelePresence System Administration Guide...
Page 115: Navigating Long Lists
Choose the number of rows that you wish to see on one page from the Rows Per Page drop-down menu. Step 1 Double click to select and open single message details. The SIP Message Details window appears. Step 2 Cisco TelePresence System Administration Guide 4-43 OL-21845-01...
Page 116: Related Information
Cisco TelePresence System Message Guide • Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Audio recordings can be made only while the CTS system is in a call.
Page 117: Testing The Network Connection
Testing the Network Connection Use the Network Connection window to view and modify the duplex and automatic negotiation settings for the Cisco TelePresence system Ethernet connection. Auto negotiation is set to Off by default. You can change the following network connection settings: Auto Negotiation on •...
Page 118: Related Information
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. • If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: Data in bold blue text indicates where the current system image is located for each codec in the •...
Page 119: Initiating System Restart
Initiating System Restart Initiating System Restart Caution The system will restart immediately, even when a Cisco TelePresence call is in progress. To restart the system: Choose Troubleshooting > System Restart. The System Restart page appears and the current call status Step 1 is displayed.
Page 120: Troubleshooting Network Cabling
Troubleshooting Network Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: •...
Page 121: Cts 500 32" Troubleshooting
Where to Go Next See the Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 122 Chapter 4 Troubleshooting the CTS 500 Where to Go Next Cisco TelePresence System Administration Guide 4-50 OL-21845-01...
Page 123: Troubleshooting The Cts 500 32
Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains information about troubleshooting CTS 500 32” hardware and software. Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info Note If you have more options on your phone, touch the more softkey until you reach the end of the selections.
Page 124: Adjusting The Camera
These color temperatures are sometimes expressed using terms such as cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. Cisco recommends that you use lighting with a color temperature of 4000 to 4100 K. Note In many cases, the color temperature is printed on the light bulb.
Page 125: Verifying Speaker Function
Verifying Speaker Function To verify that the speakers are working properly and that the left and right speakers are not switched: Step 1 Log in to the Cisco TelePresence System. Step 2 Navigate to Troubleshooting > Hardware Setup > Speakers.
Page 126: Verifying Microphone Function
Make every effort to reduce or eliminate background noise before you begin the test call. To verify that the CTS 500 32” microphone array is working properly: Log in to the Cisco TelePresence System. Step 1 Navigate to Troubleshooting > Hardware Setup > Microphones.
Page 127: Testing The Light Fixture
Cisco Unified Communications Manager. Testing Digital Media Player Audio When you are not in a Cisco TelePresence call, the DMP feature allows you to use the DMP audio as the secondary audio input source. To configure and test the DMP audio:...
Page 128: Troubleshooting The Cts 500 32
Troubleshooting the CTS 500 32” Define normal business hours with the Display on Time and Display on Duration fields in Note Cisco Unified Communications Manager. For information about configuring normal business hours for your CTS 500 32”, see the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Page 129: Where To Go Next
Troubleshooting the CTS 500 32” Where to Go Next Where to Go Next For information about system messages that may appear on the Cisco TelePresence system, see the • Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 130 Chapter 5 Troubleshooting the CTS 500 32” Where to Go Next Cisco TelePresence System Administration Guide OL-21845-01...
Page 131: Contents
Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains information about troubleshooting CTS 1000 hardware and software. Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info Note If you have more options on your phone, touch the more softkey until you reach the end of the selections.
Page 132 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 133: Troubleshooting The Cts 1000
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Figure 6-1 shows the Cisco TelePresence System administration tools available to assist you with troubleshooting tasks. Figure 6-1 Troubleshooting Window CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure...
Page 134: Selecting The Light Level
This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: •...
Page 135: Adjusting Your Display
Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Adjusting Your Display To adjust a display: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Displays radio button. A test image appears on the screen.
Page 136: Troubleshooting Displays
Check that the is lit at the bottom front of each display and is either green or amber. Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.
Page 137: Testing The Cts 1000 Camera
• Aligning the Camera, page 6-10 Setting the Field Depth, page 6-15 • Calibrating the CTS 1000 Camera, page 6-16 • Saving Your Settings, page 6-17 • Attaching the Camera Hood, page 6-17 • Cisco TelePresence System Administration Guide OL-21845-01...
Page 138 Assembling and Setting Up the Camera Targets The Cisco TelePresence System uses targets to set focus and camera alignment and to help with color balance. Two targets are used. This section describes how to assemble and set up the camera targets.
Page 139 On the edge of the table across from the wall, align the vertical line in the target with the center point in Step 9 the frame. Step 10 Fit the clamp ends of the target fixture over the table top and tighten the screws to secure. Cisco TelePresence System Administration Guide OL-21845-01...
Page 140 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Aligning the Camera To set the camera alignment using the Cisco TelePresence System Administration interface: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup.
Page 141 Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Figure 6-4 Location of Adjustment Screws Pan screws Yaw screws Lens Tilt screw Cisco TelePresence System Administration Guide 6-11 OL-21845-01...
Page 142 Proceed to the following sections: • Tuning the Camera, page 6-13 Setting the Camera Yaw, page 6-14 • Adjusting the Pan of the Camera, page 6-14 • Adjusting the Tilt of the Camera, page 6-15 • Cisco TelePresence System Administration Guide 6-12 OL-21845-01...
Page 143 After you change the ballast for the fluorescent lights, you can click the Disable radio button in the 50 Hz Flicker Reduction field. Adjust the Focus Distance using the following as a guide: Step 7 Cisco TelePresence System Administration Guide 6-13 OL-21845-01...
Page 144 Adjusting the Pan of the Camera The pan indicates the left-to-right movement along the x-axis. Pan is adjusted using the screw at the top of the camera plate. To adjust the pan angle: Cisco TelePresence System Administration Guide 6-14 OL-21845-01...
Page 145 Place the small camera target on the tabletop four inches (10 centimeters) behind the microphone. Set up the large camera target as follows: Step 3 Remove it from the tabletop. Orient it so that the target side faces the camera. Cisco TelePresence System Administration Guide 6-15 OL-21845-01...
Page 146 Note shipping in the original CTS 1000 setup kit. Calibrating the CTS 1000 Camera To calibrate the CTS 1000: Log in to the Cisco TelePresence System Administration interface.: Step 1 Choose Troubleshooting > Hardware Setup Step 2 Click the Cameras radio button.
Page 147: Understanding Camera Setup Choices For Room Lighting
Step 2 For more information about testing and troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1000 Assembly, Use & Care, and Field-Replacement Unit Guide. Attaching the Camera Hood To attach the camera hood: Be very careful attaching the camera hood so as not to affect the focus or alignment of the camera.
Page 148: Troubleshooting Cameras
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 149: Troubleshooting Speakers
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup Step 2 Click the Speakers radio button. Step 3 Click Start to begin the speaker test.
Page 150: Related Information
The number of audio meters that are shown on the test screen is determined by the number of Note microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running. The Microphone Troubleshooting screen displays the number of microphones available for testing: •...
Page 151: Troubleshooting The Cts 1000 Microphone
• Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Microphone icon with red pipe Microphone is not connected.
Page 152: Related Information
PiP. This display is attached to the External Presentation Display HD video connection on the codec. See the Cisco TelePresence System 1000 Assembly, Use & Care, and Field-Replaceable Unit Guide for more information.
Page 153 Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Table 6-6 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Projector — CTS 1000 • Document Camera — • CTS 1000 The projector is set up successfully when the test pattern is displayed on the projection surface in the meeting room while running the test.
Page 154: Checking The Test Pattern
Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Checking the Test Pattern To check the test pattern: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Presentation Devices radio button.
Page 155: Checking The Document Camera
• Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting. If multiple input devices are sending information, the projector displays the input from the last presentation device sending information. If an input device image is not being seen on the projector screen, try the following: VGA devices—Unplug the device from the VGA cable, wait 5 seconds, and then plug the device...
Page 156 CTS primary unit. primary unit. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed. Projector is set up to receive PC •...
Page 157: Related Information
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 158: Digital Media Player
The Digital Media Player (DMP) feature lets you select a secondary audio input source when you are not in a TelePresence call. To test the DMP: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Click the DMP tab.
Page 159: Troubleshooting Other Devices
• not playing during a call. When set to DMP, audio input is only active outside • of a call if DMP is active (during Cisco Unified Communications Manager-defined business hours). • Presentation fails to display This is expected behavior.
Page 160: Managing Log Files
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: •...
Page 161 If you select “Download existing log files” or “Capture new log files,” select a problem from the Select Step 4 Problem Type drop-down menu: Audio (speakers, microphones) – Video (displays, cameras) – Projector, alternate display, LCD, document camera – Phone – Cisco TelePresence System Administration Guide 6-31 OL-21845-01...
Page 162: Sip Messages
Select the Capture new log files Capture New Log Files radio button. The following message appears: Step 6 “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” The File Download window appears prompting you to open or save the file. Click Save to send the...
Page 163: Related Sip Messages
SIP Response Categories, page 6-34 SIP Requests and Methods Table 6-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Table 6-9...
Page 164: Navigating Long Lists
Click Clear All to delete all error messages displayed. Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. Cisco TelePresence System Message Guide • Cisco TelePresence System Administration Guide 6-34 OL-21845-01...
Page 165: Testing Audio
Troubleshooting the CTS 1000 Testing Audio Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Audio recordings can be made only while the CTS system is in a call.
Page 166: Related Information
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: •...
Page 167: Related Information
Chapter 6 Troubleshooting the CTS 1000 Initiating System Restart If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Note Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com.
Page 168: Troubleshooting Network Cabling
Troubleshooting Network Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: •...
Page 169: Where To Go Next
Cisco.com. Where to Go Next Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 170 Chapter 6 Troubleshooting the CTS 1000 Where to Go Next Cisco TelePresence System Administration Guide 6-40 OL-21845-01...
Page 171: Troubleshooting The Cts 1100
CTS 1100 hardware and software. Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info If you have more options on your phone, touch the more softkey until you reach the end of the Note selections.
Page 172 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 173: Managing Cts 1100 Hardware Setup
Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Figure 7-1 shows the Cisco TelePresence System administration tools that are available to assist you with troubleshooting tasks. Figure 7-1 Troubleshooting Window CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure...
Page 174: Selecting The Light Level
This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: •...
Page 175: Troubleshooting Displays
See the “Testing Cameras” section on page 7-6. Step 7 Click Stop to stop the test. Troubleshooting Displays Use the information in Table 7-1 to troubleshoot problems with the images on the displays. Cisco TelePresence System Administrator Guide OL-21845-01...
Page 176: Related Information
Web user interface to place the displays in test mode. Video cable is not connected. Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.
Page 177 Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 7-4. Cisco TelePresence System Administrator Guide OL-21845-01...
Page 178 Raise the target supports on the front legs until they touch the lower part of the large camera target. Step 9 Raise and lower the front legs until the bottom of the camera target is 32 inches (81 cm) above the ground. Cisco TelePresence System Administrator Guide OL-21845-01...
Page 179 32 inches 32 inches Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1100 camera: Step 1 Position the table so that it fulfills the following requirements: •...
Page 180 Measure the distance between the corners of the easel and the corners of the display to make sure that the target is parallel to the display, as shown in Figure 7-7. Figure 7-7 Measuring the Distance between the Easel and Display Display Same distance Center participant sitting position camera target Cisco TelePresence System Administrator Guide 7-10 OL-21845-01...
Page 181 Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Step 3 Using a supported Internet browser, log in to the Cisco TelePresence System Administration interface. Step 4 Choose Troubleshooting > Hardware Setup Step 5 Click the Cameras radio button, as shown in Figure 7-8.
Page 182 Zoom ring Focus ring Step 10 Center the red plus sign on the display inside the black plus sign on the target. Figure 7-10 shows the screws that you use to adjust the camera. Cisco TelePresence System Administrator Guide 7-12 OL-21845-01...
Page 183 Adjust the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen. After you adjust the zoom, make any required adjustments to the focus with the focus ring, as shown Figure 7-11. Cisco TelePresence System Administrator Guide 7-13 OL-21845-01...
Page 184 When you focus a TelePresence system, you focus within a range of distances. The ranges are represented by small and large targets that you place in front of the camera. To focus the camera from the Cisco TelePresence System Administration interface: Step 1 In the CTS Administration interface, click the Center radio button.
Page 185 Twist the focus ring counter-clockwise until the red and green bars extend as far as they can go across the bottom of the screen. Continue to twist the focus ring until the red and green bars are approximately the same length. Cisco TelePresence System Administrator Guide 7-15 OL-21845-01...
Page 186 For more information about testing and troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1100 Assembly, Use & Care, and Field-Replacement Unit Guide. Attaching the Camera Lens and Hood To attach the camera lens and hood:...
Page 187: Understanding Camera Setup Choices For Room Lighting
Camera Auto Color Balance Setup Choices No windows Disable One window Enable • Two adjacent windows (corner office • configuration) Two opposing windows • Windows on three sides • Windows on four sides • Cisco TelePresence System Administrator Guide 7-17 OL-21845-01...
Page 188: Troubleshooting Cameras
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 189: Testing Speakers
Troubleshooting Speakers, page 7-19 Related Information, page 7-20 • Testing the Speakers To test the speakers: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup Step 3 Click the Speakers radio button. Step 4 Click Start to begin the speaker test.
Page 190: Related Information
The number of audio meters that are shown on the test screen is determined by the number of Note microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running. Go to the following sections to test microphones: •...
Page 191: Troubleshooting Microphones
• Lightly tap the microphone to see if sound registers. Contact Cisco technical support if you are certain • that the cabling is correct and power is applied to the system, but no sound registers on the microphone.
Page 192: Related Information
Related Information For more information about setting up and testing presentation devices, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com.
Page 193: Testing Presentation Devices
You should run this test only if you have presentation display devices installed. Note Table 7-6 contains supported presentation devices listed by system. Table 7-6 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Projector — CTS 1100 • Document Camera —...
Page 194: Checking The Test Pattern
Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Checking the Test Pattern To check the test pattern: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Presentation Devices radio button.
Page 195: Checking The Document Camera
• Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting. If multiple input devices are sending information, the projector displays the input from the last presentation device sending information. If an input device image is not being seen on the projector screen, try the following: VGA devices—Unplug the device from the VGA cable, wait 5 seconds, and then plug the device...
Page 196 CTS primary unit. primary unit. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed. Projector is set up to receive PC •...
Page 197: Related Information
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 198: Testing Other Devices
CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Log in to the Cisco TelePresence System Administration interface. Step 1 Step 2 Choose Troubleshooting > Hardware Setup.
Page 199: Digital Media Player
Find the Cisco Unified IP Phone that controls your Cisco TelePresence system by clicking Find. Step 4 Click the hypertext link next to the phone that controls your Cisco TelePresence System to select it. Step 5 In the Optional Hardware box, click the Auxiliary Control Unit radio button.
Page 200: Troubleshooting Other Devices
DMP, audio input is only active outside of a call if DMP is active (during business hours defined by Cisco Unified CM). The DMP settings should match how the secondary auxiliary audio input is physically connected to the Note codec.
Page 201: Related Information
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 202: Managing Log Files
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: •...
Page 203 Audio (speakers, microphones) – Video (displays, cameras) – Projector, alternate display, LCD, document camera – Phone – – Recording – Other/Unknown Figure 7-17 shows the problem types that you can select when downloading log files. Cisco TelePresence System Administrator Guide 7-33 OL-21845-01...
Page 204: Sip Messages
Please wait...” Step 6 Select the Capture new log files Capture New Log Files radio button. The following message appears: “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” Step 7 The File Download window appears prompting you to open or save the file. Click Save to send the gzip file to Cisco technicians to help solve the problem.
Page 205: Related Sip Messages
SIP Response Categories, page 7-36 SIP Requests and Methods Table 7-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Table 7-9...
Page 206: Navigating Long Lists
Click Clear All to delete all error messages displayed. Step 5 Related Information For more information, see the following documentation: Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide • Cisco TelePresence System Administrator Guide 7-36 OL-21845-01...
Page 207: Testing Audio
Troubleshooting the CTS 1100 Testing Audio Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Audio recordings can be made only while the CTS system is in a call.
Page 208: Related Information
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: •...
Page 209: Related Information
Chapter 7 Troubleshooting the CTS 1100 Initiating System Restart If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Note Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com.
Page 210: Troubleshooting Network Cabling
Troubleshooting Network Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: •...
Page 211: Where To Go Next
Cisco.com. Where to Go Next Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 212 Chapter 7 Troubleshooting the CTS 1100 Where to Go Next Cisco TelePresence System Administrator Guide 7-42 OL-21845-01...
Page 213: Troubleshooting The Cts 1300
CTS 1300 hardware and software. Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info If you have more options on your phone, touch the more softkey until you reach the end of the selections.
Page 214: Managing Cts 1300 Hardware Setup
Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 215: Configuring The Cts 1300 Table
Before you can set up the cameras in a Cisco TelePresence System 1300 (CTS 1300) conference room, the Cisco TelePresence System (CTS) software needs to know the size and shape of the table in the room. A drop-down menu is provided that allows you to specify the shape of the table in the room and where participants will be seated.
Page 216 Cisco CTS 1300 Table Configuration Menu Note If you log out of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you must re-select the table type. See the following sections to configure your table type: •...
Page 217 This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: 3500 K •...
Page 218: Adjusting Your Display
Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Adjusting Your Display To adjust a display: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Displays radio button. A test image appears on the screen.
Page 219: Troubleshooting Displays
Web user interface to place the displays in test mode. Video cable is not connected. Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.
Page 220: Testing The Cts 1300 Cameras
System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide. If you log out of the Cisco TelePresence System Administration interface at any time during the camera Note testing procedure, you must re-select the table type. To select the correct table type, complete the steps in the “Positioning the Table and Starting the Calibration Procedure”...
Page 221 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Figure 8-4 Removing the Camera Cover Cover release Cover screws release screws Cover release screws Cisco TelePresence System Administration Guide OL-21845-01...
Page 222 Figure 8-5. Figure 8-5 Leveling the Camera Assembly Level Cluster rotation Cluster screw rotation screw Cisco TelePresence System Administration Guide 8-10 OL-21845-01...
Page 223 Raise the target supports on the front legs until they touch the lower part of the large camera target. Step 9 Raise and lower the front legs until the bottom of the camera target is 32 inches above the ground. Figure 8-7 shows the completed camera target and easel. Cisco TelePresence System Administration Guide 8-11 OL-21845-01...
Page 224: Configuring The Cts 1300 For Use With A Conference Room Table
Configuring the CTS 1300 for Use With a Short Racetrack Table, page 8-33 • Use the short racetrack camera procedure when two of the six participants directly face the display, and Note the other four participants sit at an angle to the display. Cisco TelePresence System Administration Guide 8-12 OL-21845-01...
Page 225 Configuring the CTS 1300 for Use With a Long Straight Table, Wide Rectangular Table, or Long Racetrack table Note If you log out of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you must re-select the table type. To select the correct table type, complete the steps in the “Positioning the Table and Starting the Calibration Procedure”...
Page 226 44 inches 6 feet minimum, minimum 12 feet maximum, 8 feet recommended 30 inches Figure 8-9 Wide Rectangular Table Positioning 44 inches 6 feet minimum, minimum 12 feet maximum, 8 feet recommended 30 inches Cisco TelePresence System Administration Guide 8-14 OL-21845-01...
Page 227 8-11, making sure that the bottom of the target is 32 inches above the ground. Step 5 Log in to the Cisco TelePresence System Administration interface. Step 6 Select the table type by completing the following steps: Choose Troubleshooting > Hardware Setup.
Page 228 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Figure 8-11 Long Straight Table Cisco TelePresence System Administration Guide 8-16 OL-21845-01...
Page 229 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Figure 8-12 Long Racetrack Table Cisco TelePresence System Administration Guide 8-17 OL-21845-01...
Page 230 Click the Cameras radio button. The Camera testing page appears. Step 9 Click Start to start the camera test. Click Show Camera Target. The camera target menu appears, as shown in Figure 8-14. Step 10 Cisco TelePresence System Administration Guide 8-18 OL-21845-01...
Page 231 If the room uses outside lighting, or has any other conditions that could cause variable room • lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. In the 50 Hz Flicker Reduction field, click the Disable radio button. Cisco TelePresence System Administration Guide 8-19 OL-21845-01...
Page 232 Center participant Alignment Alignment sitting position marker marker camera target Return to the Cisco TelePresence System Administration interface and choose Troubleshooting > Step 3 Hardware Setup. Click the Cameras radio button. Step 4 Click the Center radio button. Step 5 Click Show Camera Target.
Page 233 Rotate the focus ring until the black plus sign (+) on the target is clearly in focus. Note The camera lens has two adjustment rings, one for focus and one for zoom, as shown in Figure 8-17. The focus ring is the one that is nearest to the wall. Cisco TelePresence System Administration Guide 8-21 OL-21845-01...
Page 234 Use the top two screws for left and right adjustment. • The lower screw for up and down adjustment. • • The screws in the middle for adjustments on the horizontal plane (rotational). Cisco TelePresence System Administration Guide 8-22 OL-21845-01...
Page 235 Adjust the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen, as shown in Figure 8-20. After you adjust the zoom, make any required adjustments to the focus with the focus ring. Cisco TelePresence System Administration Guide 8-23 OL-21845-01...
Page 236 Slide the large camera target to the right five feet so that the left edge of the target is lined up with the Step 1 tape marker that you placed on the table in the “Calibrating the Center Camera” section on page 8-20. Cisco TelePresence System Administration Guide 8-24 OL-21845-01...
Page 237 Alignment sitting position marker camera target Step 2 Click the Right radio button in the Cisco TelePresence Administration interface. Step 3 Click Show Camera Target. Step 4 Focus the right camera by completing the following steps: Loosen the focus ring thumbscrew on the lens of the center camera.
Page 238 Slide the large camera target to the left 10 feet so that the right edge of the target is lined up with the tape marker that you placed on the table in the “Calibrating the Center Camera” section on page 8-20. Figure 8-23 shows placement of the left camera target. Cisco TelePresence System Administration Guide 8-26 OL-21845-01...
Page 239 Alignment sitting position marker camera target Step 2 In the Cisco TelePresence Administration interface, click the Left radio button. Step 3 Click Show Camera Target. Step 4 Focus the left camera by completing the following steps: Loosen the focus ring thumbscrew on the lens of the center camera.
Page 240 Step 10 Focusing the Center Camera To focus the center camera. Step 1 In the Cisco TelePresence Administration interface, click the Center radio button. Click the Setup button located below the center screen icon. Step 2 Click Show Focus Targets.
Page 241 The red and green bars do not have to be exactly the same length, but get them as close as you can. When the bars are roughly the same length, the camera is focused. Without moving the focus ring, tighten its thumbscrew. Step 7 Click Done to complete the right camera focusing procedure. Cisco TelePresence System Administration Guide 8-29 OL-21845-01...
Page 242 Managing CTS 1300 Hardware Setup Focusing the Right Camera To focus the right camera: In the Cisco TelePresence Administration interface, click the Right radio button. Step 1 Step 2 Click the Setup button that is located below the center screen icon.
Page 243 Click Done to complete the right camera focusing procedure. Replacing the Camera Cover To replace the camera cover: Step 1 Place the foam lens covers onto the camera lenses, as shown in Figure 8-26. Cisco TelePresence System Administration Guide 8-31 OL-21845-01...
Page 244 Attaching the Foam Lens Covers to the Camera Lenses Replace the camera cover onto the camera cluster, then tighten the cover release screws to secure the Step 2 cover to the camera, as shown in Figure 8-27. Cisco TelePresence System Administration Guide 8-32 OL-21845-01...
Page 245 Calibrating the Right Camera, page 8-37 • Calibrating the Left Camera, page 8-39 • • Focusing the Center Camera, page 8-41 Focusing the Right Camera, page 8-42 • • Focusing the Left Camera, page 8-43 Cisco TelePresence System Administration Guide 8-33 OL-21845-01...
Page 246 Managing CTS 1300 Hardware Setup Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cameras: Position the table so that there is a minimum of 44 inches between the display and the front of the table, Step 1 and make sure that the sides of the table are evenly positioned on each side of the CTS 1300.
Page 247 Mexico) and there is a noticeable flicker on the screen, click the Enable radio button in this field. If you enable the flicker reduction feature, the flicker is reduced or eliminated, but the image quality is reduced.  Cisco TelePresence System Administration Guide 8-35 OL-21845-01...
Page 248 Step 3 Return to the Cisco TelePresence System Administration page and choose Troubleshooting > Hardware Setup > Cameras. Step 4 Click the Center radio button. Step 5 Click Show Camera Target. Red targets appear on the center display.
Page 249 The directions left and right refer to the assembly as you face the display. Move the large camera target to the far corner of the racetrack table, as shown in Figure 8-31. Step 1 Cisco TelePresence System Administration Guide 8-37 OL-21845-01...
Page 250 Right participant sitting position Alignment camera target marker In the Cisco TelePresence Administration interface, click the Right radio button. Step 2 Step 3 Click Show Camera Target. Red targets appear on the display. Step 4 Focus the right camera by completing the following steps: Loosen the focus ring thumbscrew on the lens of the center camera.
Page 251 The directions left and right refer to the assembly as you face the display. Step 1 Move the large camera target to the far left corner of the table, as shown in Figure 8-33. Cisco TelePresence System Administration Guide 8-39 OL-21845-01...
Page 252 Display Left participant sitting position Alignment camera target marker In the Cisco TelePresence Administration interface, click the Left radio button. Step 2 Step 3 Click Show Camera Target. Step 4 Focus the left camera by completing the following steps: Loosen the focus ring thumbscrew on the lens of the center camera.
Page 253 Focusing the Center Camera To focus the center camera. Step 1 In the Cisco TelePresence Administration interface, click the Center radio button. Click the Setup button that is located below the center screen icon. Step 2 Click Show Focus Targets.
Page 254 Red and green horizontal bars Without moving the focus ring, tighten its thumbscrew. Click Done to complete the right camera focusing procedure. Step 7 Focusing the Right Camera To focus the right camera. Cisco TelePresence System Administration Guide 8-42 OL-21845-01...
Page 255 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup In the Cisco TelePresence Administration interface, click the Right radio button. Step 1 Click the Setup button that is located below the center screen icon. Step 2 Click Show Focus Targets.
Page 256 For more information about testing and troubleshooting the CTS 1300, see the Setting Up the Camera section in the First-Time Setup chapter of the Cisco TelePresence 1300 Assembly, Use & Care, and Field-Replacement Unit Guide. Cisco TelePresence System Administration Guide 8-44...
Page 257: Arranging The Seat Alignment Guides
Conference participants should be seated in an area that is completely within the field of view of one of the three cameras. To ensure this requirement, Cisco provides you with Seat Alignment Guides. After you set up the cameras, you place these guides on the table; these guides show the field of view for each camera.
Page 258 Using a 1/4-inch drill bit, drill a 1.125 inch deep hole into the center of each tape cross. Remove the tape. Screw the seat alignment guide anchor into the hole that you drilled, using the key that is included with the anchor. Cisco TelePresence System Administration Guide 8-46 OL-21845-01...
Page 259: Understanding Camera Setup Choices For Room Lighting
Plug the participant’s left camera into the left secondary codec. Plug the participant’s right camera into the – right secondary codec. Image not positioned correctly. Camera is not aligned correctly. Adjust and focus the camera using the targets. Cisco TelePresence System Administration Guide 8-47 OL-21845-01...
Page 260: Related Information
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 261 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup Step 2 Click the Speakers radio button. Step 3 Click Start to begin the speaker test.
Page 262: Related Information
The number of audio meters that are shown on the test screen is determined by the number of Note microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running. The Microphone Troubleshooting screen displays the number of microphones available for testing: •...
Page 263 If microphones at the far left or right are connected, they appear on the display with a yellow question mark. Step 7 Click Ok to proceed with the calibration. Step 8 Test each microphone by tapping gently with one finger. Step 9 Click Stop to end the test. Cisco TelePresence System Administration Guide 8-51 OL-21845-01...
Page 264: Troubleshooting Microphones
• Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Microphone icon with red pipe Microphone is not connected.
Page 265: Related Information
Related Information For more information about setting up and testing presentation devices, see the • Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting •...
Page 266: Testing Presentation Devices
Note Table 8-6 contains supported presentation devices listed by system. Table 8-6 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Projector • CTS 1300 — The projector is set up successfully when the test pattern is displayed on the projection surface in the meeting room while running the test.
Page 267: Checking The Test Pattern
Related Information, page 8-53 • Checking the Test Pattern To check the test pattern: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Click the Presentation Devices radio button. Step 3 Click Start in the Testing box.
Page 268: Checking The Vga
Click Stop in the Testing box to end all testing. Step 7 Checking the VGA To check the VGA: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Step 3 Click the Presentation Devices radio button.
Page 269 Presentation Devices, page 8-57 Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting. If multiple input devices are sending information, the projector displays the input from the last presentation device sending information. If an input device image is not being seen on the projector screen, try the following: •...
Page 270: Related Information
Related Information For more information about setting up and testing presentation devices, see the following documentation: Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System Troubleshooting Guide •...
Page 271: Testing Other Devices
CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Log in to the Cisco TelePresence System Administration interface. Step 1 Step 2 Choose Troubleshooting > Hardware Setup.
Page 272: Digital Media Player
Light State On or Light State Off button to change the current state of the light. Step 5 To end the test, click Stop. When you end the testing, the state of the light reverts to its default setting as specified in Cisco Unified Communications Manager. Digital Media Player If present on your system, the Digital Media Player (DMP) feature lets you select a secondary audio input source when you are not in a Cisco TelePresence call.
Page 273: Troubleshooting Other Devices
Local presentation audio is not playing during a call. When set to DMP, audio input is only active outside • of a call if DMP is active (during Cisco Unified Communications Manager-defined business hours). • Presentation fails to display This is expected behavior.
Page 274: Related Information
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: Sysop Log, page 8-62 •...
Page 275: Log Files
Sysop Files, all available Sysop files will be downloaded. Save the sysop log files. Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Choose Troubleshooting >...
Page 276 Select the Capture new log files Capture New Log Files radio button. The following message appears: Step 6 “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” The File Download window appears prompting you to open or save the file. Click Save to send the...
Page 277: Sip Messages
Double-click a message in the Related SIP Messages window to see details for that message. Step 1 Requests and Methods SIP Response Categories are explained below. Click Close to dismiss this window. Step 2 Cisco TelePresence System Administration Guide 8-65 OL-21845-01...
Page 278 SIP Response Categories, page 8-66 • SIP Requests and Methods Table 8-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Table 8-9...
Page 279: Navigating Long Lists
Cisco TelePresence System Message Guide • Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call.
Page 280: Related Information
Testing the Network Connection Use the Network Connection window to view and modify the duplex and automatic negotiation settings for the Cisco TelePresence system Ethernet connection. Auto negotiation is set to Off by default. You can change the following network connection settings: •...
Page 281: Related Information
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. • If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: Data in bold blue text indicates where the current system image is located for each codec in the •...
Page 282: Troubleshooting Video Quality Settings
Chapter 8 Troubleshooting the CTS 1300 Troubleshooting Video Quality Settings Step 2 Click the Restart Cisco TelePresence System button. The system immediately restarts. Troubleshooting Video Quality Settings Use the information in Table 8-11 to solve problems that may occur with the video picture on the displays.
Page 283: Troubleshooting Network Cabling
Troubleshooting Network Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: •...
Page 284: Where To Go Next
Cisco.com. Where to Go Next Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 285: Troubleshooting The Cts 3000 And Cts 3200
CTS 3200 • Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info Note If you have more options on your phone, touch the more softkey until you reach the end of the selections.
Page 286: Managing Cts 3000 And Cts 3200 Hardware Setup
Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 287: Managing Displays
Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Figure 9-1 shows an example of the Cisco TelePresence System administration tools available to assist you with troubleshooting tasks. Figure 9-1 Troubleshooting Window CTS initial setup is also performed using the Hardware Setup fields.
Page 288: Selecting The Light Level
This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: •...
Page 289: Adjusting Your Display
Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Adjusting Your Display To adjust a display: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Displays radio button.
Page 290: Troubleshooting Displays
Related Information For more information about setting up and testing displays, see the following documentation: Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 291: Testing The Cts 3000 And Cts 3200 Cameras
• Saving Your Settings, page 9-12 • Attaching the Camera Hood Assembly, page 9-12 Attaching the Camera Targets and Removing the Camera Cover Two camera targets are provided with the Cisco TelePresence system: Large camera target • Smaller target •...
Page 292 Step 4 the removal and replacement directions. Testing the Camera To begin the camera testing process: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Click the Cameras radio button. Step 3 Click Start to begin the camera test.
Page 293 If one of the left/right screws is covered by the camera cable, do not disturb the cable but instead Note use the other screw to make all left/right adjustments. Figure 9-3 Camera Mounting Plate Left/right screws Rotation screws Lens Up/down screw Cisco TelePresence System Administration Guide OL-21845-01...
Page 294 Red plus sign within black cross Note curved lines touching screen border Red lines Table edge Figure 9-5 Camera Target Alignment—Right Display Vertical line Red plus sign within black cross Red lines Table edge Cisco TelePresence System Administration Guide 9-10 OL-21845-01...
Page 295 “N – 8.” The thumbscrew (or 0.9 mm Allen wrench) is used to unlock the focus ring. Step 7 Click Hide Focus Targets to remove the alignment images. Step 8 Click Done when you complete the adjustment. Cisco TelePresence System Administration Guide 9-11 OL-21845-01...
Page 296 Do not overtighten the screws, or use a power screwdriver to tighten the screws. In addition, make sure Caution that you use screws of the correct length (20 mm). Overtightening the screws, or using a screw that is too long, can cause the plastic hoods to break. Cisco TelePresence System Administration Guide 9-12 OL-21845-01...
Page 297 Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Figure 9-7 Attaching the Camera Hood Assembly Cisco TelePresence System Administration Guide 9-13 OL-21845-01...
Page 298: Troubleshooting Cameras
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 299: Related Information
Managing CTS 3000 and CTS 3200 Hardware Setup Related Information For more information about setting up and testing cameras, see the following documentation: Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 300: Troubleshooting Speakers
Related Information For more information about setting up and testing speakers, see the following documentation: Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 301: Testing Microphones
The number of audio meters that are shown on the test screen is determined by the number of microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running.
Page 302: Testing Microphones On The Cts 3200
Click Refresh Microphones Status to update the connection status of all microphones. Note If you have a Cisco TelePresence 3200, there are six microphones for the second row table. In a reduced configuration, the second row table has just four microphones, and a yellow question mark will appear in the test screen where the two end microphones would be in the full configuration.
Page 303 Figure 9-8 shows an example CTS 3200 microphone troubleshooting screen with the Refresh Microphone Status window activated. Figure 9-8 Troubleshooting Microphones on the CTS 3200 Click Stop to end the test. Step 7 Cisco TelePresence System Administration Guide 9-19 OL-21845-01...
Page 304: Troubleshooting Microphones
• Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Microphone icon with red pipe Microphone is not connected.
Page 305: Related Information
Related Information For more information about setting up and testing displays, see the following documentation: Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 306 Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Log in to the Cisco TelePresence System. Step 1 Navigate to Troubleshooting > Hardware Setup > Presentation Devices. Step 2 Click the Test Pattern radio button.
Page 307: Testing Presentation Devices
You should run this test only if you have presentation display devices installed. Table 9-5 contains supported presentation devices listed by system. Table 9-5 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Projector • CTS 3000 —...
Page 308: Checking The Test Pattern
Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Checking the Test Pattern To check the test pattern on the CTS 3200: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Presentation Devices radio button.
Page 309: Checking The Vga
Managing CTS 3000 and CTS 3200 Hardware Setup Checking the VGA To check the on the CTS 3200: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Presentation Devices radio button.
Page 310 Start a test pattern display for the projector by completing the following steps: Open a browser that is connected to the network. Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration. Choose Troubleshooting > Hardware Setup, then click the Presentation Devices radio button.
Page 311 Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration. If you need to obtain the IP address, complete the following steps: Note On the CTS Cisco Unified IP phone, locate Manual at the bottom of the screen and touch the Manual soft key. Cisco TelePresence System Administration Guide...
Page 312 For PLV-Z4 projectors, perform the following procedure: • Press the Up Arrow and Down Arrow keys to highlight Blue Back. Press the Right Arrow key and select Blue Back to enter the Blue Back submenu. Cisco TelePresence System Administration Guide 9-28 OL-21845-01...
Page 313 Press the Right Arrow key and select Advanced menu. Press the Up Arrow and Down Arrow keys and highlight Lamp iris. Press the Right Arrow key and select Lamp iris. Press the Right Arrow key and select Open. Cisco TelePresence System Administration Guide 9-29 OL-21845-01...
Page 314 Protocol (SNMP) when the projector is in an inactive state. If a projector lamp fails, SNMP does not properly report the failure from an inactive projector until you complete these steps. Press the Menu key for 20 seconds. The letter S displays in the upper left corner of the screen. Cisco TelePresence System Administration Guide 9-30 OL-21845-01...
Page 315 Step 2 Open a browser that is connected to the network. Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration. Select Troubleshooting > Hardware Setup, then click the Presentation Devices radio button. Select the Test Pattern radio button.
Page 316 You should also see a one-pixel wide green border around the outside of the grid. From Cisco TelePresence System Administration, click Set Projector Defaults to automatically Step 4 configure the projector for use with the CTS 3200.
Page 317: Troubleshooting Presentation Devices
If the image is out of focus or is too small, use the projector focus ring to focus the image and use the zoom lever to create the largest possible image. Step 10 Click Stop in Cisco TelePresence System Administration to remove the test pattern and complete the projector test. Troubleshooting Presentation Devices Use the information in the following sections to troubleshoot presentation devices: •...
Page 318 CTS primary unit. primary unit. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed. Projector is set up to receive PC •...
Page 319: Related Information
SNMP alarms. The Cisco TelePresence System can display information from multiple input devices during a meeting; if multiple Note input devices are sending information, the projector displays the input from the last presentation device sending information.
Page 320: Testing Other Devices
Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 321: Auxiliary Control Unit
CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Step 3 Click the Other Devices radio button.
Page 322: Troubleshooting Other Devices
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 323: Related Information
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: Sysop Log, page 9-39 •...
Page 324 Capture New Log Files—The system will capture but not download the log files. • Note You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture New Log Fils button. Figure 9-10 Downloading Log Files Cisco TelePresence System Administration Guide 9-40 OL-21845-01...
Page 325: Sip Messages
Please wait...” Select the Capture new log files Capture New Log Files radio button. The following message appears: Step 6 “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” Step 7 The File Download window appears prompting you to open or save the file. Click Save to send the gzip file to Cisco technicians to help solve the problem.
Page 326: Generate Detailed Message Reports
SIP Response Categories, page 9-43 SIP Requests and Methods Table 9-8 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Table 9-8...
Page 327: Navigating Long Lists
Click Clear All to delete all error messages displayed. Step 5 Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide Cisco TelePresence System Administration Guide 9-43 OL-21845-01...
Page 328: Testing Audio
Troubleshooting the CTS 3000 and CTS 3200 Testing Audio Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Audio recordings can be made only while the CTS system is in a call.
Page 329: Related Information
Auto Negotiate On Click Apply to save your settings or click Reset to restore the original settings. Step 3 Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Cisco TelePresence System Administration Guide 9-45 OL-21845-01...
Page 330: Managing Configuration Issues
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. • If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: Data in bold blue text indicates where the current system image is located for each codec in the •...
Page 331: Initiating System Restart
Initiating System Restart Initiating System Restart Caution The system will restart immediately, even when a Cisco TelePresence call is in progress. To restart the system: Choose Troubleshooting > System Restart. The System Restart page appears and the current call status Step 1 is displayed.
Page 332: Troubleshooting Network Cabling
Troubleshooting Network Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: •...
Page 333: Where To Go Next
Cisco.com. Where to Go Next Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 334 Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Where to Go Next Cisco TelePresence System Administration Guide 9-50 OL-21845-01...
Page 335: Troubleshooting The Cts 3010 And Cts 3210
CTS 3210 • Before You Begin Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info Note If you have more options on your phone, touch the more softkey until you reach the end of the selections.
Page 336: Managing Cts 3010 And Cts 3210 Hardware Setup
Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: Verify that the displays work by using the Hardware Setup >...
Page 337: Managing Displays
CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure CTS for the first time, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide...
Page 338: Selecting The Light Level
This color temperature is sometimes expressed using terms such cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value. The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens: •...
Page 339: Adjusting Your Display
Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup Adjusting Your Display To adjust a display: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Displays radio button.
Page 340: Troubleshooting Displays
For more information about setting up and testing displays, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 341: Testing Cameras
Assemble the Large Camera Target. Step 1 When you slide the Camera target into the frame, make sure the target is centered in the frame between the vertical lines at the top and bottom of the target. Cisco TelePresence System Administration Guide 10-7 OL-21845-01...
Page 342 Attach the large target to the underside of the center table section by placing the round pads on the underside of the clamps into recesses that are drilled under the table. You can feel under the table to find the small round recesses. Cisco TelePresence System Administration Guide 10-8 OL-21845-01...
Page 343: Adjusting The Zoom
Managing CTS 3010 and CTS 3210 Hardware Setup The target pattern should face the camera. Step 3 In the Cisco TelePresence System Administration interface, navigate to Hardware Setup > Troubleshooting > Cameras. Step 4 Click Start to begin the camera setup. You should see output from each camera in the appropriate camera display area.
Page 344 Camera Camera rotation rotation screw screw Lens Up/down adjust screw Figure 10-5 Correct Camera Target Alignment—Center Display Red plus sign within black cross Note curved lines touching screen border Red lines Table edge Cisco TelePresence System Administration Guide 10-10 OL-21845-01...
Page 345 • • Zoom and align the camera so that the curved line on the left side of the display touches the red adjustment line at the right edge of the display Figure 10-7. Cisco TelePresence System Administration Guide 10-11 OL-21845-01...
Page 346: Focusing The Camera
Place the small target on center of the table, in front of the center camera. Step 1 Step 2 Arrange the large target five feet (152 cm) behind the small target. Use a chair to prop up the large target. Cisco TelePresence System Administration Guide 10-12 OL-21845-01...
Page 347 Large target Small target Step 3 In the Cisco TelePresence Administration interface, click Setup, then click Show Focus Target. Step 4 Adjust the small target so that the red box encloses the upper patterns on the large target and the green box encloses the patterns on the small target.
Page 348: Attaching The Camera Hood Assembly
Step 9 Attaching the Camera Hood Assembly After you complete the camera adjustment, attach the camera hood assembly. See Figure 10-11. Note Attach the top hood before attaching the bottom hood. Cisco TelePresence System Administration Guide 10-14 OL-21845-01...
Page 349 In addition, make sure that you use screws of the correct length (20 mm). Overtightening the screws, or using a screw that is too long, can cause the plastic hoods to break. Figure 10-11 Attaching the Camera Hood Assembly Cisco TelePresence System Administration Guide 10-15 OL-21845-01...
Page 350: Troubleshooting Cameras
Camera or display is broken. Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.
Page 351: Testing Speakers
Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 352: Related Information
For more information about setting up and testing speakers, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 353: Testing Microphones
The number of audio meters that are shown on the test screen is determined by the number of microphones that have been configured in Cisco Unified CM and the version of Cisco Unified CM that you are running.
Page 354 Click Stop to end the test. Figure 10-12 shows an example CTS 3200 Series microphone troubleshooting screen with the Refresh Microphone Status window activated. Figure 10-12 Troubleshooting Microphones on the CTS 3200 Series Cisco TelePresence System Administration Guide 10-20 OL-21845-01...
Page 355: Troubleshooting Microphones
• Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Microphone icon with red pipe Microphone is not connected.
Page 356: Related Information
For more information about setting up and testing displays, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 357: Testing Presentation Devices
Step 2 Open a browser that is connected to the network. Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration. Select Troubleshooting > Hardware Setup, then click the Presentation Devices radio button. Select the Test Pattern radio button.
Page 358 Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup Table 10-5 Supported Presentation Devices Presentation Device Included in Cisco TelePresence System Optional in Cisco TelePresence System Auxiliary Display—40" LCD CTS 3010 CTS 3010 •...
Page 359: Checking The Test Pattern
Step 7 the display for use with the Cisco TelePresence system. Although the 40-inch display ships with a remote control, Cisco strongly recommends that you not make Note any adjustments or changes from the factory default settings. The TelePresence system restores the display to its factory default settings each night and any overrides to the default settings will not persist.
Page 360 Guide. Note The Cisco TelePresence System can display information from multiple input devices during a meeting; if multiple input devices are sending information, the display shows the input from the last presentation display sending information. If you do not see an input device image, try the following: for VGA devices, unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in;...
Page 361: Checking The Vga
Managing CTS 3010 and CTS 3210 Hardware Setup Checking the VGA To check the on the CTS 3010 or CTS 3210: Log in to the Cisco TelePresence System Administration interface. Step 1 Choose Troubleshooting > Hardware Setup. Step 2 Click the Presentation Devices radio button.
Page 362: Troubleshooting Presentation Devices
Presentation Devices, page 10-28 Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting. If multiple input devices are sending information, the projector displays the input from the last presentation device sending information. If an input device image is not being seen on the projector screen, try the following: •...
Page 363 CTS primary unit. primary unit. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed. Projector is set up to receive PC •...
Page 364: Related Information
For more information about setting up and testing presentation devices, see the following documentation: Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide •...
Page 365: Auxiliary Control Unit
CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Step 1 Log in to the Cisco TelePresence System Administration interface. Step 2 Choose Troubleshooting > Hardware Setup. Step 3 Click the Other Devices radio button.
Page 366: Troubleshooting Other Devices
The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration. Most CTS devices that support shut down in 10 to 15 seconds after the video signal is removed.
Page 367: Related Information
IP address before capturing system log files. Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view the following information: Sysop Log, page 10-33 •...
Page 368: Log Files
Troubleshooting the CTS 3010 and CTS 3210 Managing Log Files Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Choose Troubleshooting >...
Page 369: Sip Messages
Select the Capture new log files Capture New Log Files radio button. The following message appears: Step 6 “Collecting Cisco TelePresence system log files. This may take several minutes. Please wait...” The File Download window appears prompting you to open or save the file. Click Save to send the...
Page 370: Generate Detailed Message Reports
• SIP Requests and Methods Table 10-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Cisco TelePresence System Administration Guide...
Page 371: Navigating Long Lists
Choose the number of rows that you wish to see on one page from the Rows Per Page drop-down menu. Step 1 Double click to select and open single message details. The SIP Message Details window appears. Step 2 Cisco TelePresence System Administration Guide 10-37 OL-21845-01...
Page 372: Related Information
Cisco TelePresence System Message Guide • Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Audio recordings can be made only while the CTS system is in a call.
Page 373: Testing The Network Connection
Testing the Network Connection Use the Network Connection window to view and modify the duplex and automatic negotiation settings for the Cisco TelePresence system Ethernet connection. Auto negotiation is set to Off by default. You can change the following network connection settings: Auto Negotiation on •...
Page 374: Related Information
The CTS is reset to the software image as originally shipped. • All configuration settings are reset to the factory defaults. • If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: Data in bold blue text indicates where the current system image is located for each codec in the •...
Page 375: Troubleshooting Video Quality Settings
Cisco TelePresence System Troubleshooting Guide Cisco.com. Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: CTS 3010 and the CTS 3210—The following codecs are connected to the primary unit:...
Page 376 Phone is not connected to the phone port on the primary unit. • Check the cable connection from the primary unit to the Cisco Unified IP Phone. See the assembly guide for • The system does not recognize your Cisco TelePresence system for correct cabling: the phone or it is unregistered.
Page 377: Where To Go Next
Where to Go Next Where to Go Next Chapter 11, “Monitoring the Cisco TelePresence System.” For information about system messages that may appear on the Cisco TelePresence system, see the • Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com.
Page 378 Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Where to Go Next Cisco TelePresence System Administration Guide 10-44 OL-21845-01...
Page 379: Monitoring The Cisco Telepresence System
C H A P T E R Monitoring the Cisco TelePresence System Revised: March, 2011, OL-21845-01 Contents This chapter contains the following sections: Call Statistics, page 11-2 • Network Statistics, page 11-5 • Table 11-1 shows the tools that are available in the Monitoring window:...
Page 380: Call Statistics
To view call statistics: Step 1 Choose Monitoring > Call Statistics. You can view the following Cisco TelePresence system statistics: • Real Time Call Statistics—Lists details of an in-progress call, including the following: –...
Page 381 Chapter 11 Monitoring the Cisco TelePresence System Call Statistics Click once to de-select. Additional fields are hidden. Figure 11-2. Audio/Video Call: Video Stream Statistics Click once to select. Additional statistics fields appear. Click once to de-select. Additional fields are hidden.
Page 382 Chapter 11 Monitoring the Cisco TelePresence System Call Statistics Additional statistics are listed for the following, as shown in Figure 11-3: Transmit • Receive • Transmit Is Active • • Media Type Total Bytes • • Total Packets Receive •...
Page 383: Network Statistics
Chapter 11 Monitoring the Cisco TelePresence System Network Statistics Figure 11-3 Call Statistics - Transmit and Receive Set an interval for updating these reports by choosing the time from the Refresh drop-down menu. Step 3 Choices, in minutes, include the following: None (default) •...
Page 384 Chapter 11 Monitoring the Cisco TelePresence System Network Statistics Figure 11-4 Network Statistics Window Step 2 Look for error counters that have been incremented since the last time you viewed these statistics. Statistic types include the following: • False Carrier Sensor Errors •...
Page 385: Where To Go Next
Chapter 11 Monitoring the Cisco TelePresence System Where to Go Next Where to Go Next For more information about system statistics and messages, including System Operations (Sysop) Log messages see the Cisco TelePresence System Message Guide on Cisco.com. Cisco TelePresence System Administration Guide...
Page 386 Chapter 11 Monitoring the Cisco TelePresence System Where to Go Next Cisco TelePresence System Administration Guide 11-8 OL-21845-01...
Page 387: Satellite Licenses For The Cisco Telepresence System
Enabling the Satellite Feature, page A-4 Cisco TelePresence over Satellite Networks The Cisco TelePresence over Satellite Networks solution extends the reach of Cisco TelePresence to remote, tactical locations where terrestrial bandwidth is not available. This solution incorporates existing Cisco TelePresence endpoint and infrastructure products with new software releases designed to function more effectively on poor, high-delay networks.
Page 388: Supported Cts Devices
You will need a minimum of 3-MB bandwidth (at 720p, good motion handling) in a single-channel-per-carrier (SCPC) configuration over a single-hop satellite link. Because the Cisco TelePresence video and audio are traveling up to the satellite and back down to an Note earth station, significant (500 ms or more) latency is introduced into the signal.
Page 389: Ordering A Satellite License
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Step 2 After making sure that the license is available on your computer, log in to the Cisco Unified CM Administration page and follow these steps: From the Navigation drop-down menu in the upper right corner, select Cisco Unified OS Administration and click Go.
Page 390: Identifying The Cts Satellite Endpoints
Identifying the CTS Satellite Endpoints Identifying the CTS Satellite Endpoints After you have loaded the satellite license on Cisco Unified CM, identify the CTS satellite endpoints so that they can retrieve the satellite licenses. To identify the CTS satellite endpoints using the Cisco Unified CM administration interface: Step 1 Log in to the Cisco Unified CM Administration page.
Page 391 A phone set to automatically answer an inbound call. Use the Auto Answer feature in Cisco Unified Auto Answer Communications Manager. Activating this option or button causes the speaker phone to go off hook automatically when an incoming call is received.
Page 392 CTI Manager is required in a cluster for applications that use TAPI or JTAPI Computer Telephony Cisco CTI Manager Integration (CTI). The CTI Manager acts as a broker between the CTI application and the Cisco Unified Communications Manager Service. It provides authentication of the application and enables control or monitoring of authorized devices.
Page 393 DSCP for TelePresence Calls field description: This parameter specifies the DSCP value for Cisco TelePresence calls. This parameter is set to the default value unless a Cisco support engineer instructs otherwise. This is a required field, if present on your system. Default: CS4(precedence 4) DSCP (100000) and is selectable per device.
Page 394 (K) as a numeric value. When adjusting the images on the display screens for the Cisco TelePresence system, you must take the color temperature of the ambient light in the room into consideration.
Page 395 (K) as a numeric value. When adjusting the images on the display screens for the Cisco TelePresence system, you must take the color temperature of the ambient light in the room into consideration.
Page 396 CMA computes frame jitter based on the arrival time of the last packet of a frame. Liquid crystal display. The LCD display is an accessory for the Cisco Digital Media Player (DMP) for use in your digital signage network or your enterprise TV network. It is used for displaying video, images, or computer data during a Cisco TelePresence meeting.
Page 397 Look And Feel (LAF) integration with the host platform. The Cisco Unified IP Phone uses MIDlets as part of the Cisco TelePresence System Enhanced Phone User Interface: MIDlets support CTS Cisco Unified IP phone features. Configure MIDlets in the Cisco Unified CM Administration interface for Cisco TelePresence.
Page 398 Glossary Allows you to press the meeting that is listed on the in-room CTS Cisco Unified IP phone to start a One-Button-to-Push Cisco TelePresence meeting. Recommended during Dynamic Host Configuration Protocol (DHCP) Server configuration so that Option 150 Windows 2000 can work with the Cisco IP Telephony solution. Cisco Unified CM devices boot up and request an IP address.
Page 399 It contains an onboard Gigabit Ethernet switch. For example, in a CTS 3000 or CTS 3200 system, the primary codec controls two secondary codecs as well as many system components and the graphical user interfaces. In a Cisco TelePresence 1000, it controls all system functions.
Page 400 Administration interface. See the “Managing Log Files” section of the troubleshooting chapter for your CTS device. System Logs (syslog). Debugging logs that are collected from your system and used by Cisco technical Syslog response to diagnose and resolve issues. These messages are not ordinarily seen by the user.
Page 401 This feature adds the ability for the CTS to be configured for operation in a TIP-only mode and configured with a set of media features typically not used in Cisco-only deployments. This helps the CTS and CTMS inter-operate with third-party TIP devices.
Page 402 World Wide Web servers. WebDAV was defined in RFC 4918 by a working group of the Internet Engineering Task Force (IETF). Cisco WebEx collaboration tools combine real-time desktop sharing with phone conferencing. See the WebEx Cisco TelePresence WebEx OneTouch Configuration Guide for the Cisco TelePresence System first-time setup information.
Page 403 Cisco CallManager monitoring Cisco Unified Communications Manager configuration file location 3-12 factory image, resetting 4-45, 6-36, 7-38, 8-68, 9-46, 10-39 monitoring field, data in Cisco Unified Communications Manager Settings window 3-12 Firmware, upgrading 3-24 Cisco TelePresence System Administration Guide IN-1 OL-13676-05...
Page 404 4-39, 4-40, 4-41, 6-30, 6-32, 7-32, 7-34, 8-62, 8-63, 8-65, 9-39, 9-40, 9-41, 10-33, 10-34, 10-35 viewing 4-39, 4-40, 4-41, 6-30, 6-32, 7-32, 7-34, 8-62, 8-63, Reset button 8-65, 9-39, 9-40, 9-41, 10-33, 10-34, 10-35 Cisco TelePresence System Administration Guide IN-2 OL-13676-05...
Page 405 Cameras XML/RPC failure message 9-35 Camera top-to-bottom switching 4-21 image is dim 9-34 Image colors are incorrect 4-21 projector serial port 9-35 Image not positioned correctly 4-21 test pattern is not displayed 9-34 Cisco TelePresence System Administration Guide IN-3 OL-13676-05...
Page 406 Unified CM settings username, setting 3-19 video codec statistics 11-2 settings 3-15 troubleshooting 4-47, 6-37, 7-39, 8-70, 9-47, 10-41 VLAN ID administrative 3-11 operational 3-11 Cisco TelePresence System Administration Guide IN-4 OL-13676-05...

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Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

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Using the Cisco Telepresence System Administration Interface

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Configuring the Cisco Telepresence System

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