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Dell A920 Owner's Manual
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Dell A920 Owner's Manual

Dell A920 Owner's Manual

Personal all-in-one printer
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See also: User Manual
Dell™ Personal All-In-One Printer A920
Owner's Manual
Look Inside For:
• Learning about your printer
• Understanding the software
• Maintenance and Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell A920

  • Page 1 Dell™ Personal All-In-One Printer A920 Owner’s Manual Look Inside For: • Learning about your printer • Understanding the software • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...

  • Page 2: Order Ink Cartridges

    Order ink cartridges Dell™ ink cartridges are available only through Dell. You can order ink cartridges online at www.dell.com/supplies or by phone. Canada Mexico Puerto Rico Ireland France Italy Spain Germany Austria Netherlands Belgium Sweden Norway Denmark Finland Switzerland 877-465-2968...

  • Page 3: Understanding The Printer

    Understanding the printer # Use the: When you want to: Paper guide Ensure proper paper feeding. Paper support Load paper into the printer. Operator panel Operate the printer. Paper exit tray Hold paper as it exits the printer. Printer (scanner unit) Access the ink cartridges.
  • Page 4 # Use the: When you want to: USB cable connector Insert the USB cable. Power supply Supply power to the printer. NOTE: Place the metal contacts to the left. USB cable (sold Connect the printer to your computer. separately)
  • Page 5 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 6: Caution: Safety Information

    Caution: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. • Use only the power supply provided with this product or the manufacturer’s authorized replacement power supply. •...

  • Page 7: Table Of Contents

    The I Want To menu Print Properties tabs Save Settings menu Options menu Using the Dell Printer Solution Center Using the Dell Image Expert 3 Using the printer Loading paper ..... .
  • Page 8 Placing your document on the scanner glass Printing ....... Printing photos .
  • Page 9 ......Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) "Total Satisfaction" Return Policy (U.S. Only)
  • Page 10 Ink and Toner Cartridges Limited Warranty (Latin America Only) 64 Dell Software License Agreement ....Index ........

  • Page 11: Learning About Your Printer

    S E C T I O N 1 L e a r n i n g a b o u t y o u r p r i n t e r Setting up the printer Using the operator panel...

  • Page 12: Setting Up The Printer

    Paper Feed Lear ning about your printe r Turn the printer on and off. Start the scanning process and to open the Dell All-In-One Center. Make a black and white copy. Make a color copy. Feed paper through the printer.

  • Page 13: Understanding The Software

    U n d e r s t a n d i n g t h e s o f t w a r e Accessing the Dell All-In-One Center Accessing Print Properties Using the Dell Printer Solution Center Using the Dell Image Expert...

  • Page 14: Accessing The Dell All-In-One Center

    Dell Printer Solution Center—provides maintenance and troubleshooting help, as well as cartridge ordering information. Accessing the Dell All-In-One Center To access the Dell All-In-One Center, click Start → Programs → Dell Printers → Dell AIO Printer A920 → Dell All-In-One Center. The All-In-One Main page appears.

  • Page 15: View Saved Images Page

    From this section: You can: Copy • Select the quantity and color of your copies. • Select a quality setting for your copies. • Adjust the size of the scanned area. • Lighten or darken your copies. • Enlarge or reduce your copies. NOTE: Click See More Copy Settings to view all settings.

  • Page 16: Maintain/Troubleshoot Page

    From this section: Creative Tasks Maintain/Troubleshoot page The Maintain/Troubleshoot page (accessed from the All-In-One Main page) provides you with direct links to the Dell Printer Solution Center. Choose from these topics: • Maintain or fix quality problems • Troubleshoot All-In-One problems •...

  • Page 17: The I Want To Menu

    The Print Properties screen appears along with the I Want To menu. Print Properties tabs Use the Quality/Copies, Paper Setup, and Print Layout tabs to select the print settings. The I Want To menu The I Want To menu displays when you open Print Properties. It contains a variety of task wizards to help you select the correct print settings for your project.

  • Page 18: Save Settings Menu

    Solution Center (see page 8), as well as software version information. Using the Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current print status. To open the Dell Printer Solution Center, click Start → Programs → Dell Printers →...
  • Page 19 The following table describes the Dell Printer Solution Center tabs. From this tab: You can: Printer Status (the tab • Check the current printer status. For example, while printing, the status that appears on Start) is Busy Printing. • See what type of paper is loaded into your printer.

  • Page 20: Using The Dell Image Expert

    Using the Dell Image Expert The Dell Image Expert lets you adjust photo attributes. With the Dell Image Expert, you can: Eliminate red eye Add text to images Add special effects There are two ways to open the Dell Image Expert: •...

  • Page 21: Using The Printer

    S E C T I O N 3 U s i n g t h e p r i n t e r Loading paper Placing your document on the scanner glass Printing Copying Scanning Editing scanned images Using special scan features Faxing Creating other projects...

  • Page 22: Loading Paper

    Loading paper To load other paper types, follow the guidelines on page 13. To load most types of paper: Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support. Squeeze and slide the paper guide to the left edge of the paper.
  • Page 23 You can load up to: Make sure: 100 sheets of plain paper The paper is designed for use with inkjet printers. • The envelopes are loaded vertically against the right side of the 10 envelopes • The stamp location is in the upper left corner. •...
  • Page 24 Before you begin copying, scanning, printing, or sending faxes, refer to the information below about how much paper the printer exit tray can hold. The printer paper exit tray can hold: • 25 sheets of paper • 10 sheets of labels •...

  • Page 25: Placing Your Document On The Scanner Glass

    Placing your document on the scanner glass Open the top cover. Place the item you want to copy face down on the scanner glass. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow. Close the scanner lid to avoid dark edges.

  • Page 26: Printing

    Printing The Print Properties I Want To menu (see page 7) provides you with printing wizards to help you complete tasks such as printing banners, photographs, or posters. Load paper. For help, see page 12. With your document open, click File → Print. To change the printer settings, click Properties, Preferences, Options, or Setup (depending on the program or operating system).

  • Page 27: Copying

    Place your document on the scanner glass. For help, see page 15. Make sure your computer and your printer are on. Open the Dell All-In-One Center. For help, see page 4. The All-In-One Main page appears. Click Preview Now to see your scanned image.

  • Page 28: Scanning

    Editing scanned images With most graphics programs, you can customize your image. From the Dell All-In-One Center, scan your image to the image editor of your choice. Edit the image using the tools available in your program. You may be able to: •...

  • Page 29: Using Special Scan Features

    Place your document on the scanner glass. For help, see page 15. Open the Dell All-In-One Center. For help, see page 4. The All-In-One Main page appears. From the Creative Tasks section, click Edit text found in a scanned document (OCR).

  • Page 30: Faxing

    Faxing In order to send and receive faxes with your printer: • Your computer must have faxing software installed and configured. You may use BVRP Classic Phone Tools/FaxTools or Microsoft Fax Console. – See "Using BVRP fax software" on page 21 to use BVRP . –...

  • Page 31: Using Bvrp Fax Software

    “Configuring BVRP fax software.” Click on the desktop. The All Programs window closes. Insert the Dell Personal All-In-One Printer A920 Drivers and Utilities CD. An installation window appears. Click Cancel, click the Start button, and then click My Computer.

  • Page 32: Sending A One-Page Fax With Bvrp

    Click Next, click Next, and then click Finish. Sending a one-page fax with BVRP Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A920. Click Dell All-In-One Center. Place the document you want to fax face down under the lid of the printer.

  • Page 33: Sending A Multiple-Page Fax With Bvrp

    Sending a multiple-page fax with BVRP Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A920. Click Dell All-In-One Center. Click See More Scan Settings. Click Display Advanced Scan Settings.

  • Page 34: Using Fax Console

    Using Fax Console Installing Fax Console Click the Start button. Click Control Panel. Click Add or Remove Programs. Click Add/Remove Windows Components. Click to select Fax Services. Click Next. If prompted, insert the Microsoft Windows XP CD and click OK. Close the Welcome to Microsoft Windows XP window when it opens.

  • Page 35: Sending A One-Page Fax With Fax Console

    Click to select Print it on and use the drop-down menu to the right of this field to select Dell AIO Printer A920 if you want to print all received faxes. To create an archive copy of each fax, click to select Store a copy in a folder and use the Browse button to select the desired archive location.

  • Page 36: Receiving Faxes With Fax Console

    Click Yes until all pages you want to fax are scanned. Click No. Follow the instructions on your computer screen to send your fax. Receiving faxes with Fax Console Click the Start button. Move your mouse pointer over All Programs, then Accessories, then Communications, then Fax.

  • Page 37: Creating Other Projects

    From the Print Properties I Want To menu. For help accessing Print Properties, see page 6. • From the Dell Printer Solution Center How To tab. For help accessing the Dell Printer Solution Center, see page 8. U s i n g t h e p r i nt e r...
  • Page 38 Us in g th e p r in ter...

  • Page 39: Maintenance

    S E C T I O N 4 M a i n t e n a n c e Ordering supplies Replacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles...

  • Page 40: Ordering Supplies

    During a print job, a screen appears on your computer to warn you if the ink levels are low. To order more ink, follow the instructions on the screen or visit the Dell website at www.dell.com/supplies or www.dell.euro.com/supplies.

  • Page 41: Aligning The Ink Cartridges

    To align the ink cartridges: Load plain paper in the printer. For help, see page 12. Open the Dell Printer Solution Center. For help, see page 8. From the Maintenance tab, click Align to fix blurry edges. Click Print.

  • Page 42: Cleaning The Ink Cartridge Nozzles

    Vertical, straight lines are not smooth. To clean the nozzles: Load plain paper in the printer. For help, see page 12. Open the Dell Printer Solution Center. For help, see page 8. From the Maintenance tab, click Clean to fix horizontal streaks. Click Print.

  • Page 43: Troubleshooting

    S E C T I O N 5 Tr o u b l e s h o o t i n g Setup troubleshooting General troubleshooting More troubleshooting...

  • Page 44: Setup Troubleshooting

    Both your computer and your printer are on. • The Dell AIO Printer A920 is set as your default printer. To check: click Start → Settings → Printers or Start → Control Panel → Printers and Other Hardware → Printers and Faxes. Right-click the Dell AIO Printer A920 icon, and then select Set as Default Printer.

  • Page 45: Regulatory Notices

    S E C T I O N 6 R e g u l a t o r y n o t i c e s Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement European Community (EC) directives conformity The United Kingdom Telecommunications Act 1984 ENERGY STAR Copyright advisory...
  • Page 46 Federal Communications Commission (FCC) compliance information statement The Dell Personal AIO Printer A920 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to...
  • Page 47 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis de conformité aux normes d’Industrie Canada Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

  • Page 48: Copyright Advisory

    Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Dell is proud to be a participant in this program.

  • Page 49: Appendix

    S E C T I O N 7 A p p e n d i x Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement...

  • Page 50: Contacting Dell

    NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 51 City Code: 51 Customer Care Fax Sales British Virgin Islands General Support Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 52 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 53 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 54 Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guyana General Support India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com...
  • Page 55 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 56 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 57 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
  • Page 58 Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care...
  • Page 59 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 60 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 61 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 62: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
  • Page 63 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 64 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 65: Total Satisfaction" Return Policy (U.s. Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...

  • Page 66: Limited Warranty Terms For Dell-Branded Hardware Products (Canada Only)

    You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
  • Page 67 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
  • Page 68 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
  • Page 69 What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 70: Total Satisfaction" Return Policy (Canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.

  • Page 71: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice;...
  • Page 72 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 73: Dell Computer Corporation Ink And Toner Cartridges Limited Warranties

    If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.
  • Page 74 Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.

  • Page 75: Dell Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an...
  • Page 76 The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk.
  • Page 77 This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement.
  • Page 78 Appendix...
  • Page 79 I n d e x Advanced tab, 9 aligning ink cartridges, 31 All-In-One Center, see Dell All-In-One Center All-In-One Main page Copy section, 5 Creative Tasks section, 5 Preview section, 5 Scan section, 4 banner paper, 13 banners, printing, 7...
  • Page 80 see more printing ideas, 7 I Want To menu, 7 index cards loading, 13 ink cartridges aligning, 31 cleaning, 32 removing, 30 replacing, 30 viewing ink levels of, 8 ink levels, viewing, 8 iron-on transfers loading, 13 printing, 7 loading cards, 13 custom size paper, 13 envelopes, 13...
  • Page 81 scan settings, 4 scanning, 18 placing document, 15 settings, saving for future use, 8 setup, 2 software setup, 2 specialty papers banner, 13 cards, 13 custom size paper, 13 envelopes, 13 greeting cards, 13 index cards, 13 iron-on transfers, 13 photo cards, 13 photo paper, 13 postcards, 13...
  • Page 82 Index...
  • Page 83 w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...

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