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Related Manuals for Canon imageCLASS MF236n
Summary of Contents for Canon imageCLASS MF236n
- Page 1 Service Guide For Authorized Service Facilities...
- Page 2 Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF236n and MF232w. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
- Page 4 imageCLASS MF230 Series Service Guide for ASF Contents Product Overview ------------------------------------------------------------------------------------------- 1 Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2 A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2 B. Box Contents ------------------------------------------------------------------------------------------------------- 3 C. Monthly Print Volume -------------------------------------------------------------------------------------------- 3 III. Service Authorization-------------------------------------------------------------------------------------- 4 Educational Training --------------------------------------------------------------------------------------- 4 A.
- Page 5 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 35 Appendix ---------------------------------------------------------------------------------------------------- 36 A. Specifications------------------------------------------------------------------------------------------------------ 36 B. Warranty ------------------------------------------------------------------------------------------------------------- 41 1. imageCLASS MF236n/MF232w Exchange/Carry-In Limited Warranty-------------------------- 41 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 42 C. List of Tables------------------------------------------------------------------------------------------------------- 43 D. List of Figures ----------------------------------------------------------------------------------------------------- 43...
- Page 6 The Canon imageCLASS MF236n and imageCLASS MF232w are compact, B&W (black-and-white) multi-function printers. These models bring the following capabilities to users: • The imageCLASS MF236n is a 4 in 1 device (print, scan, copy, fax) that prints B&W speeds (pages-per-minute)
- Page 7 A. Configuration and eCarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com for the most up-to-date item numbers.
- Page 8 MF230 Series Service Guide for ASF Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 17. Extended Coverage Model Type Tier Item Number...
- Page 9 Service Authorization To obtain and maintain authorization to provide warranty and post-warranty service, an ASF (Authorized Service Facility) must have at least two employees certified to service the imageCLASS MF236n and imageCLASS MF232w. Educational Training A. Training Program Overview To be certified to service the imageCLASS MF200 Series, a Service Technician must download and take the imageCLASS MF4570dw * MF4570dn * MF4450 * D550 CBT (Computer Based Training) course.
- Page 10 It is highly recommended that the service technician have: • Prior experience with Canon imageCLASS MF devices • Experience with taking CBT courses • Familiarity with common hand tools to disassemble and service Canon devices E. Course Format The CBT provides essential servicing information for the device, and familiarizes the service technician with important areas of the service manual and user’s guide.
- Page 11 imageCLASS MF230 Series Service Guide for ASF F. Course Equipment • Windows-based browser with access to the TRAINING section of the Authorized Service Facility Support Center Web site • Flash-enabled Web browser (preferably Microsoft Internet Explorer) • Sufficient storage space to download and use the learning resources NOTE: Windows Internet Explorer is necessary to download the documents supplied with this course.
- Page 12 Servicing Notes A. Power and Plug Requirements The imageCLASS MF236n/MF232w devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.
- Page 13 Keep the back and sides of the machine at least 4” (100 mm) away from a wall for proper servicing of the equipment. Table 5 — imageCLASS MF236n Installation Space Requirements imageCLASS MF236n Width and Depth Requirements...
- Page 14 imageCLASS MF230 Series Service Guide for ASF Table 6 — imageCLASS MF232w Installation Space Requirements imageCLASS MF232w Width and Depth Requirements Height Requirements imageCLASS MF230 Series Service Guide for ASF September 2016 Page 9...
- Page 15 imageCLASS MF230 Series Service Guide for ASF C. Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 5.2 minutes . This is based on one (1) experienced technician or end-user. D. Notes on the Wireless LAN •...
- Page 16 1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/support). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •...
- Page 17 Item numbers and part numbers are subject to change without notice. G. Cleaning The imageCLASS MF236n and MF232w do not have parts which require cleaning during a service visit. If the platen glass becomes dirty during servicing, clean the glass with a dry, lint-free paper.
- Page 18 The imageCLASS MF236n and imageCLASS MF232w do not have consumable parts that require replacement. The value is based on LTR paper with the factory default print density setting.
- Page 19 Appendix. B. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.
- Page 20 • Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.
- Page 21 MF230 Series Service Guide for ASF 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://www.usa.canon.com/support. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and ASF locations is also available on the consumer Web site.
- Page 22 4 years. The eCarePAK Extended Service Plan enables the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. It provides the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.
- Page 23 • The ASF must inform Canon USA of any changes in company status, including a change of address and changes in service management. • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to support the customer base properly.
- Page 24 ASF Technical Support Offerings A. ASF Support ASFs can contact the Canon Help Desk at CITS Monday through Friday, 8 A.M. to 8 P.M. EST, except for holidays at 1-866-702-2666. Before contacting CITS, a technician must exhaust all other resources including the...
- Page 25 “Warranty Compensation Procedures,” on p. 25. To access online support for ASFs, go to www.support.cusa.canon.com, locate the “Authorized Service Facility Login,” and enter the ASF Support Code: imageCLASS2016. This serves as your permanent access ID to the Authorized Service Facility Support Center’s Web site.
- Page 26 imageCLASS MF230 Series Service Guide for ASF Figure 3 — Authorized Service Facility Support Center imageCLASS MF230 Series Service Guide for ASF September 2016 Page 21...
- Page 27 C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF236n and imageCLASS MF232w ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.
- Page 28 Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon Virginia, Inc. along with a print out of the ECP warranty claim form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Receive”...
- Page 29 imageCLASS MF230 Series Service Guide for ASF A. Warranty Service Claim Guidelines The table below describes the guidelines used to determine whether a warranty claim is valid. If a claim does not meet the guidelines for warranty compensation, the customer should be charged for the repair. Table 9 —...
- Page 30 Canon USA limited warranty. To receive warranty compensation during the warranty period, the customer’s product serial number is required. Parts costing $95.00 or more must be returned to Canon Virginia, Inc. as directed through the ECP system. ECP can be accessed through the Authorized Service Facility Support Center’s Web site (www.support.cusa.canon.com) in...
- Page 31 imageCLASS MF230 Series Service Guide for ASF To access the ECP Claims Processing Center, click on the “ECP BISG Division” link. Figure 6 — ECP Access Link 1. Adding a New Technician Before an ASF can submit a new claim, a technician must be added to the Technician List.
- Page 32 imageCLASS MF230 Series Service Guide for ASF Click “Add New”, enter the technician’s information, and then click “Submit”. Figure 8 — ECP ASF Tab – Technician List Figure 9 — ECP ASF Tab - Add Technician Information imageCLASS MF230 Series Service Guide for ASF September 2016 Page 27...
- Page 33 imageCLASS MF230 Series Service Guide for ASF 2. Submit a Warranty Claim To open a new warranty claim, select “Open New Claim” from the “Claims” tab at the top of the ECP home page. Select your ASF location, and the screen self-populates with your company’s name.
- Page 34 imageCLASS MF230 Series Service Guide for ASF Figure 11 — ECP - Open New Claim Screen imageCLASS MF230 Series Service Guide for ASF September 2016 Page 29...
- Page 35 “Credit” is selected, the ASF receives a credit to their account that can be used to purchase other parts in the future. If “Replenish” is selected, then Canon ships the parts listed free of charge to the ASF. Figure 12 — ECP – Submit Parts Compensation...
- Page 36 933 Achievement Way Newport News, VA 23606 Note: For defective parts over $95.00 that must be returned, Canon USA will reimburse the ASF $7.50 for the shipping costs to Canon Virginia, Inc. imageCLASS MF230 Series Service Guide for ASF September 2016...
- Page 37 If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.
- Page 38 The CNA Web site is accessible 24 hours a day, and 7 days a week. 2. Parts Order Desk ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order.
- Page 39 “Parts Information” link. Downloadable files by model and product are also available under the “Parts Information” link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation schedule information is available on the CNA Web site under the “Parts/Supply Discontinuation”...
- Page 40 Note: New accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1- 866-481-2569 for order and invoice inquiries.
- Page 41 MF230 Series Service Guide for ASF Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 10 — imageCLASS MF236n/MF232w Main Unit, Copy, and Print Specifications Description Item imageCLASS MF236n...
- Page 42 MF230 Series Service Guide for ASF imageCLASS MF236n/MF232w Main Unit, Copy, and Print Specifications Continued Description Item imageCLASS MF236n imageCLASS MF232w Power Requirements 120V – 127V AC, 60 Hz, 15 A Plug NEMA 5-15 Maximum Approximately 1,050 W Standby Approximately 5.1 W...
- Page 43 Purpose Tray Envelope Types COM10, Monarch (tray only), C5, DL imageCLASS MF236n only. The scan speed is based on scanning from the platen glass. The communication time is not included. 10 Based on 20 lb bond (80 g/m ) paper.
- Page 44 Web Browser Support for Safari 3.2.1 or higher on Mac OS X 10.5.8/higher (except for Remote UI Classic environment) Canon Printer Driver, e-Manual, Wireless Setup Assistant, MF Scan Utility, Address Book Tool, imageWARE Enterprise Management Console Bundled Software Drivers are available for download from http://www.usa.canon.com/support...
- Page 45 MF230 Series Service Guide for ASF Table 15 — Fax Specifications (imageCLASS MF236n only) Item Specifications Line Used PSTN (Public Switched Telephone Network) Communication Mode Super G3, G3 Super G3: Up to 33.6 Kbps Modem Speed Up to 14.4 Kbps...
- Page 46 MF230 Series Service Guide for ASF B. Warranty 1. imageCLASS MF236n/MF232w Exchange/Carry-In Limited Warranty imageCLASS MF230 Series Service Guide for ASF September 2016 Page 41...
- Page 47 MF230 Series Service Guide for ASF 2. Canon Toner Cartridge Limited Warranty imageCLASS MF230 Series Service Guide for ASF September 2016 Page 42...
- Page 48 Table 8 — Main Unit Consumables List ..................13 Table 9 — Warranty Service Claim Guidelines ................. 24 Table 10 — imageCLASS MF236n/MF232w Main Unit, Copy, and Print Specifications ..36 Table 11 — Scanner Specifications ..................38 Table 12 — Paper Handling Specifications ................38 Table 13 —...