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LG 37BH7N-H.AUS Owner's Manual
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LG 37BH7N-H.AUS Owner's Manual

LG 37BH7N-H.AUS Owner's Manual

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OWNER'S MANUAL
LG Digital Signage
(MONITOR SIGNAGE)
Please read the user manual before using this product to ensure safe and convenient
use.
37BH7N-H
www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.

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Summary of Contents for LG 37BH7N-H.AUS

  • Page 1 OWNER’S MANUAL LG Digital Signage (MONITOR SIGNAGE) Please read the user manual before using this product to ensure safe and convenient use. 37BH7N-H www.lg.com Copyright © 2023 LG Electronics Inc. All Rights Reserved.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS BASIC ..........3 - Checking the Accessories ..........3 - Learning the Buttons ............4 GETTING READY ......5 - Connecting the IR Sensors ..........5 - Kensington Lock Device ..........6 CHECKING BEFORE INSTALLATION ......7 - Installation Orientation ..........7 - Installation Location ............8 - Wall Mount Holder ............9 PRECAUTIONS FOR USE ....

  • Page 3: Basic

    WARNING - This product is not intended for household use. BASIC NOTE • The accessories provided with your product may vary depending on the model or region. • Product specifications or contents in this manual may be changed without prior notice due to upgrade of product functions.

  • Page 4: Learning The Buttons

    Learning the Buttons The illustrations may differ depending on the model. Power On (Press) Quick Menu (Press Volume Control Menu Control Menu Selection (Press Menu Control Power Off (Press and Hold) 1 When the monitor is turned on, press the button one time.

  • Page 5: Getting Ready

    GETTING READY Connecting the IR Sensors Connecting the cable to the product allows it to receive signals from the remote control. Rotate the IR sensor according to horizontal or vertical use. - The illustrations may differ depending on the model. Front Front Front...

  • Page 6: Kensington Lock Device

    Kensington Lock Device (This feature applies only to some models.) The Kensington lock device connector is located on the back of the monitor. For more information on installation and use, refer to the user manual provided with the locking device. Connect the Kensington security system cable between the monitor and a table.

  • Page 7: Checking Before Installation

    CHECKING BEFORE INSTALLATION We are not responsible for product damage caused by failure to follow the guide. Installation Orientation Using Vertically When installing vertically, rotate the monitor 90 degrees anti-clockwise while facing the front of the screen. Tilt Angle When in landscape, It tilts down to 30 degrees. 30˚...

  • Page 8: Installation Location

    Installation Location We are not responsible for product damage caused by failure to follow the guide. Indoor Installing on a Wall A: 40 mm (1.5 inches) or more • The warranty will not cover any damage caused by using the product in direct sunlight on the front panel.

  • Page 9: Wall Mount Holder

    Wall Mount Holder To install the monitor on a wall, attach a wall mount holder (optional) to the back of the monitor. Take caution, and ensure that the wall mount holder (optional) is securely fixed to the monitor and to the wall. The VESA dimensions of the wall mount by model are as follows.

  • Page 10: Precautions For Use

    PRECAUTIONS FOR USE Dust The warranty will not cover any damage caused by using the product in an excessively dusty environment. Afterimage • After-image appears when the product is turned off. - Pixels may be damaged rapidly if a still image is displayed on the screen for a long period of time. Use the screen- saver function.
  • Page 11 • Recommended Usage Condition Change the background color and text color at equal intervals. - Afterimages occur less when the colors to be changed are complementary to one another. ITO or MoTi Pixel Layer Switch the screen at equal time intervals. - Take caution, and ensure that text or images from before the screen change are not left in the same location after the screen change.

  • Page 12: Product Specifications

    PRODUCT SPECIFICATIONS Without prior notice, all product information and specifications contained in this manual are subject to change to improve the performance of the product. LAN, HDMI IN 1, HDMI IN 2, DP IN, HDMI OUT, IR&LIGHT SENSOR, Input/Output Ports USB 2.0 IN, AUDIO OUT, RS-232C IN, RS-232C OUT Recommended Resolution HDMI1,2 / DisplayPort: 1920 x 540 @ 60 Hz...
  • Page 13 HDMI / DisplayPort (PC) Support mode Resolution Horizontal frequency (kHz) Vertical frequency (Hz) Remark 800 x 600 37.879 60.317 1024 x 768 48.363 1280 x 720 44.772 59.855 1280 x 1024 63.981 60.02 1680 x 1050 65.29 59.954 960 x 540 33.512 59.629 1920 x 540...
  • Page 14 Wireless module (LGSBWAC92) Specifications Wireless LAN (IEEE 802.11a/b/g/n/ac) Frequency range (MHz) Output power (Max.) (dBm) 2400 to 2483.5 5150 to 5725 5725 to 5850 Bluetooth Frequency range (MHz) Output power (Max.) (dBm) 2400 to 2483.5 • As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.

  • Page 15: Licence

    Dolby Laboratories Licensing Corporation. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks ® by LG Electronics Inc. is under license. Other trademarks and trade names are those of their respective owners.
  • Page 16 Supplier’s Declaration of Conformity Trade Name Responsible Party LG Electronics USA, Inc. Address 111 Sylvan Avenue, North Building, Englewood Cliffs, NJ 07632 The model and serial number of the product are E-mail lg.environmental@lge.com located on the back and on one side of the product.
  • Page 17 USER GUIDE LG Digital Signage (MONITOR SIGNAGE) Please read the user manual before using this product to ensure safe and convenient use. webOS 6.0 www.lg.com...
  • Page 18 CONTENTS SAFETY PRECAUTIONS ....5 SETTINGS ........23 - Precautions for the AC Adapter and Power ..6 - Home ..................23 - Precautions for Moving the Product ......8 Global Buttons - Precautions for Installing the Product ....9 Dashboard - Precautions for Cleaning the Product ....11 [Content Manager] - Precautions for Using the Product.......12 [Gallery Mode]...
  • Page 19 [Sound Mode] - Group Manager 2.0 ............74 [Sound Out] - Gallery Mode ..............77 [Audio Out] - Screen Share ..............78 [AV Sync Adjustment] How to Use [Screen Share] [Digital Audio Input] - LG Presenter..............79 [Digital Sound Output] How to use LG Presenter...
  • Page 20 LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.

  • Page 21: Safety Precautions

    SAFETY PRECAUTIONS The safety precautions are intended to prevent unexpected danger or harm by helping the user to use the product safely and for its intended purpose. WARNING If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death. CAUTION If you ignore the caution message, you may be slightly injured or the product may be damaged.

  • Page 22: Precautions For The Ac Adapter And Power

    • Use only the power cord or AC adapter provided or approved by LG Electronics, Inc. If you use another power cord, make sure that it is certified by the national standards. If the power cable is faulty in any way, please contact the manufacturer or the nearest authorized service center for a replacement.
  • Page 23 • If water or any foreign substance goes inside the product, disconnect the power cord immediately and contact the service center. - Otherwise, this may cause a fire or electric shock due to damage to the product. • Keep the power cord or AC adapter away from any heating devices. - The cord coating may melt and cause fire or electric shock.

  • Page 24: Precautions For Moving The Product

    Precautions for Moving the Product WARNING • Contact the service center before moving the product. - It may cause electric shock and damage the product. • Make sure the product is turned off, unplugged, and all cables have been removed before the product is moved. - You may be electrocuted or the product can be damaged.

  • Page 25: Precautions For Installing The Product

    Precautions for Installing the Product WARNING • Contact the service center before installing the product. - It can cause electric shock and damage the product. • Do not drop an object on or impact on the product. Keep out of reach of children and do not place toys or objects near the product to prevent throwing things on the product screen.
  • Page 26 CAUTION • Install the product where no Electromagnetic Interference occurs. • If you install the product in a place that does not meet the recommended conditions, this may cause serious damage to the product’s picture quality, life cycle, and appearance. Please check with service engineer before installing. Please do not install the product in places such as where there is an abundance of fine dust or oil mist, chemical substances are used, exposed to direct sunlight, the temperature is very high or low, the humidity is very high.

  • Page 27: Precautions For Cleaning The Product

    Precautions for Cleaning the Product WARNING • Keep the product clean at all times. - If you don’t clean the unit for a long time and it becomes covered in dust, it can cause fire or product damage. • When you need to clean the inside of the product, you must contact the service center. - Otherwise, cleaning without support may cause a fire, electric shock, or damage to the product.

  • Page 28: Precautions For Using The Product

    Precautions for Using the Product WARNING • Do not use the product in any environment with excessively high temperatures or humidity. - It may cause electrical shock or damage the product. • If you use the product for a long period of time, take a rest from time to time to protect your vision. - Extended viewing could result in impaired vision.
  • Page 29 • Do not use high voltage electrical goods near the product (e.g., a bug zapper). - This may result in product malfunction if it receives an electrical shock. • If there is a gas leak, do not touch the outlet, and open the windows for ventilation. - Otherwise, the product may cause fire or electric shock.

  • Page 30: Precautions For Using The Remote Control

    Precautions for Using the Remote control WARNING • Avoid places with high humidity. - It may cause electrical shock or damage the product. • Do not expose batteries to excessive heat, such as direct sunlight, open fireplace, and electric heaters. - It may cause fire and you may be injured.

  • Page 31: Precautions For Experiencing Image Retention

    Precautions for Experiencing Image Retention • Displaying a still image for a prolonged period of time may cause damage to the screen, resulting in image retention. Most third-party products have the same issue. The resulting damage is not covered by the product warranty. - Use a screen saver when using the monitor for a prolonged period of time.

  • Page 32: Using The Remote Control

    USING THE REMOTE CONTROL The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully to use the monitor correctly. To install batteries, open the battery cover, place batteries (1.5 V AAA) matching terminals to the labels inside the compartment, and close the battery cover. To remove the batteries, perform the installation actions in reverse.
  • Page 33 (POWER) Turns the monitor on or off. Turns the monitor on. Turns the monitor off. Reduces power consumption by adjusting peak screen brightness. (INPUT) Selects the input mode. Used for viewing 3D video. (This function is not supported.) Number and Alphabet buttons Enters numerical or alphabetical characters depending upon the setting.
  • Page 34 Selects the Picture Mode. (HOME) Activates the Launcher. Enters the White Balance menu. (SETTINGS) Accesses the main menus or saves your input and exit menus. SuperSign menu key. (This function is not supported.) After selecting the menu, select and adjust functions. (BACK) Returns to the previous level.

  • Page 35: Making Connections

    MAKING CONNECTIONS You can connect various external devices to your monitor. Change the input mode and select the external device you want to connect. For more information about external device connections, see the user manual provided with each device. Connecting to a PC Some of the cables are not provided.
  • Page 36 NOTE • For the best image quality, using the monitor with HDMI connection is recommended. • To comply with the standard specifications of the product, use a shielded interface cable with a ferrite core, such as a DVI-D/HDMI cable. (Applicable only to applicable models) •...

  • Page 37: Connecting Multiple Monitors

    Connecting Multiple Monitors • Images may differ according to the model. To use multiple products connected to each other, connect one end of the signal input cable to the HDMI/DP Out connector of first monitor and connect the other end to the HDMI/DP In connector of the second monitor. USB Type-C...
  • Page 38 NOTE • If the signal cable between the product and your PC is too long, make sure to use the Booster or optical cable. • DP Cable - Use a DP cable that is certified to DP 1.1a standard or higher. •...

  • Page 39: Settings

    SETTINGS Home Global Buttons • [MOBILE URL]: Provides information necessary to access the monitor set through an external device’s browser. With this feature, you can view QR code and URL information. In addition, by accessing the URL, you can also run Content Manager and Group Manager 2.0, and Control Manager.

  • Page 40: Ez Setting

    Ez Setting [Video Wall] [Ez Setting] [Video Wall] Set Video Wall options to create a wide visual canvas. • [Tile Mode]: Turn [Tile Mode] on or off. • [Tile Mode Settings]: Display a single integrated screen on multiple Signage monitors. •...

  • Page 41: [On/Off Scheduler]

    [On/Off Scheduler] [Ez Setting] [On/Off Scheduler] Set a schedule to use your signage by time and day of the week. • [On/Off Time Setting]: Set on/off times for each day of the week. • [Holiday Setting]: Set holidays by date and by day of the week. [SI Server Setting] [Ez Setting] [SI Server Setting]...

  • Page 42: [Server Setting]

    • CMS Server • Control Server • LG Pro:Cloud Server [Fail Over] [Ez Setting] [Fail Over] Set the priority of the input devices when a fault occurs. Automatically play the content stored in the device or run the set app.

  • Page 43: [Status Mailing]

    [Status Mailing] [Ez Setting] [Status Mailing] This feature configures the system so that the status of the device is assessed and then notified to the administrator by e-mail. • [On/Off]: Turns [Status Mailing] on or off. • [Mailing Option], [Scheduling]: Sets the email sending interval. •...

  • Page 44: [Play Via Url]

    [Play via URL] [Ez Setting] [Play via URL] Play content you want to play automatically through the built-in web browser. • [URL Loader]: Turns [Play via URL] on or off. • [Set URL]: Enter the URL address to display automatically. •...

  • Page 45: [Lg Connectedcare]

    ConnectedCare] [Ez Setting] ConnectedCare] You can install the [LG ConnectedCare] (fault diagnosis) solution for fault diagnosis and prediction service. • [Install]: Installs the [LG ConnectedCare] solution. 1) [ENTER ACCOUNT NUMBER]: Enters the 6-digit account number to install the [LG ConnectedCare] solution.

  • Page 46: [Multi Screen]

    [Multi Screen] [Ez Setting] [Multi Screen] This feature allows you to view multiple external inputs and videos on a single screen. PIP Mode PBP Mode 3-Screen Split Mode 4-Screen Split Mode NOTE • In multi-screen mode, the DP daisy chain feature is not supported. •...
  • Page 47 Changing Screen Input Press the button on the top right of each split screen to select the desired input. NOTE • Inputs which have already been selected for other split screens cannot be selected again. To select them, press the RESET button to reset the inputs for all screens first.

  • Page 48: [Leveler Tool]

    [Leveler Tool] [Ez Setting] [Leveler Tool] You can check the horizontal and vertical level status when installing the product. Check the tilt of the product • The bubble and angle indicator in the leveler show the degree of tilt of the product. •...

  • Page 49: [Office Meeting Mode]

    [Office Meeting Mode] [Ez Setting] [Office Meeting Mode] You can set up Quick Functions to use the product in a conference room. • Office Meeting Mode: Turning on this feature enables you to set functions related to the conference room meeting mode.

  • Page 50: General

    General [Language] [General] [Language] You can select the menu language to be displayed on the screen. • [Menu Language]: Sets the language of your Signage monitor. • [Keyboard Language]: Sets the language of the keyboard displayed on the screen. [System Information] [General] [System Information] This feature displays information such as the device name, software version, and storage space.
  • Page 51 [Power] [General] [Power] Power-related feature settings [No Signal Power Off (15 Min)] Set whether to use the 15 Min Auto Off feature. • You can set this option to [On] or [Off]. • If you set this feature to [On], the product turns off after it’s remained in No Signal status for 15 minutes. •...
  • Page 52 [PM Mode] • [Power Off (Default)]: Set the normal DC off mode. • [Sustain Aspect Ratio]: The PC retains the Extended Display Identification Data (EDID) even when the power is off. • [Screen Off]: Switches to [Screen Off] status when entering DPM, Auto Power Off (15 min, 4 hours), or Abnormal Shut Down mode.
  • Page 53 [Power Indicator] • This function enables you to change the [Power Indicator] settings. • Setting to [On] will turn on [Power Indicator]. • Setting to [Off] will turn off [Power Indicator]. • Regardless of [On] or [Off] settings in [Power Indicator], [Power Indicator] will be turned on for approximately 15 seconds.
  • Page 54 [Certificate Download] • Download the certificates used for 802.1X EAP stored in USB. • Only pem file extension can be downloaded. NOTE • On models that support Wi-Fi dongles, the Wireless Network Connection menu is enabled only when a Wi-Fi dongle is connected.
  • Page 55 [Ping Test] Check your network status with the ping test. [Port Control] Unused ports can be blocked for network security. [Connection Domain] Change domain for checking network connection. NOTE • A reboot is recommended for the settings to be applied properly.
  • Page 56 For details, contact your ISP. • LG is not responsible for any malfunction of the display or Internet connection failures due to communication errors/ malfunctions associated with your Internet connection or other connected equipment.

  • Page 57: [Safety Mode]

    Tips for When Configuring Wireless Network Settings • The wireless network may be affected by interference from a device that uses 2.4 GHz frequency, such as a wireless telephone, Bluetooth device or microwave. Interference may also be caused by a device that uses 5 GHz frequency such as Wi-Fi devices.
  • Page 58 [Mode] • Sets the [ISM Method] mode. • [Off]: Disable the Brightness Control function. • [Orbiter]: To prevent afterimage on the screen, the screen location moves by 4 pixels in a regular order. (This item is inactivated when the current input is No Signal.) (It only supports the models for exterior use.) •...
  • Page 59 [Start Time] • Set the Start time. • This option is available only when [Repeat] is set to [Schedule]. • You cannot set the same time for Start time and End time. [End Time] • Set the End time. • This option is available only when [Repeat] is set to [Schedule].

  • Page 60: [User Agreement]

    * How to reset or delete User Image / User Video • Reset using [Admin] [Factory Reset] • Open the Player app -> Click “Delete” button at the top right of the screen -> Delete downloaded image / video [Screen Fault Detection] •...

  • Page 61: [Advanced Setting]

    2.4GHz. • When you set iBeacon, LG Beacon will be set to be the same as the value of iBeacon field. But the LG Beacon setting item won’t be provided separately.
  • Page 62 [Control Interface] Devices connected to the display can be controlled via the interface. • [PC/OPS Power Control]: Enable you to control the power of PC or OPS as you turn the display on and off. - [Disable]: Disable [PC/OPS Power Control]. - [Sync(On)]: Set the PC/OPS power to be turned on when the display is turned on.
  • Page 63 [SIMPLINK Setup] • When the [SIMPLINK Setup] is set to [On], you can use the SIMPLINK provided by LG Signage. • [Device ID]: Set the ID of the device connected via CEC wiring. You can choose a value between [All] and [E].
  • Page 64 [Crestron] (Depending on model) [Crestron Connected] V1 • This function enables synchronization with applications provided by Crestron. • [Server]: This menu sets the server’s IP address for the network connection with the server (equipment provided by Crestron). • [Port] (1024~65535): This menu sets the port for the network connection with the server. The default port number is 41794.
  • Page 65 This mode is used to reduce the noise of the fan. Adjusted to the set fan control and brightness. [LG promota] This feature allows connection of promota app on mobile device. For more information on how to use it, please visit the promota website (https://www.promota.net/).

  • Page 66: Display

    Display [Picture Mode] [Display] [Picture Mode] [Mode] This feature enables you to choose the optimal picture mode for your installation environment. • [Mall/QSR], [Transportation], [Education], [Gov./Corp.]: Display the picture optimally for your installation environment. • [General]: Display the picture at normal contrast, brightness, and sharpness. •...
  • Page 67 [Customize] • [Backlight]: Adjust the brightness of the screen by adjusting the brightness of the backlight. The closer the value is to 100, the brighter the screen is. • [OLED Light]: Adjusts the brightness of the OLED panel to control the brightness of the screen. •...
  • Page 68 • [Picture Option]: Customize the picture options. - [Noise Reduction]: Remove randomly popping dots to make the picture look clearer. - [MPEG Noise Reduction]: Reduce the noise generated in the process of creating a digital video signal. - [Smooth Gradation]: Reduces step-shaped irregularities in the image edges, resulting in a smooth display. - [Black Level]: Adjust the brightness and contrast of the screen by adjusting the black level of the screen.

  • Page 69: [Aspect Ratio]

    [Aspect Ratio] [Display] [Aspect Ratio] This feature enables you to change the picture size to view the picture at its optimal resolution. • [Full]: Stretch the picture to fill the screen. • [Original]: Display the picture at its original resolution. [Rotation] [Display] [Rotation]...
  • Page 70 [UHD Deep Color] If you connect an HDMI, DP, or OPS device to one of the Deep Color adjustable ports, you can select between UHD Deep Color On (6G) or Off (3G) in the UHD Deep Color settings menu. If a compatibility issue occurs with a graphics card when the Deep Color option is set to On at 3840 x 2160 @ 60 Hz, set the Deep Color option back to Off.
  • Page 71 Item Description [Tiling Type] Select and set the mode according to the installation type of your Signage. • Stand-alone: Select and use this mode when you use only one unit. • Video Wall: Select and use this mode when using two or more multi-screen configurations.
  • Page 72 NOTE • The [Tiling Type] and [Detail Settings] menu items are not available for models that do not support the tile mode. • The [Screen Protection Mode] function is supported for external input images. - The [Screen Protection Mode] function is not enabled for playing images in USB devices. - The [Screen Protection Mode] function is not enabled when interlaces signals are input.
  • Page 73 - [Highlight] : Maximize product performance to increase content delivery. Provide high visibility even in direct sunlight and bright environments. - [Basic] : Provide standard brightness and picture quality of LG Outdoor products. - [Nearby] : Provide a screen suitable for outdoor environments in shade. Optimizes the sound from the fan when used nearby.

  • Page 74: Video Output Resolution

    [HDMI IT Content] Set the HDMI IT Contents function. • [Off]: Disable the HDMI IT Contents function. • [On]: Enable the HDMI IT Contents function. This feature automatically changes the monitor’s picture mode based on HDMI Contents information when an HDMI signal is entered.

  • Page 75: Sound

    Sound [Sound Mode] [Sound] [Sound Mode] [Sound Mode] The best sound quality will be selected automatically depending on the video type currently being watched. • [Standard]: This sound mode works well for content of all types. • [Cinema]: Optimize sound for watching movies. •...

  • Page 76: [Sound Out]

    Some recently connected devices may automatically attempt to reconnect to the Signage monitor when it is turned • It is recommended that you set LG audio devices that support LG Sound Sync to LG TV mode or LG Sound Sync mode before connecting.

  • Page 77: [Audio Out]

    [Audio Out] [Sound] [Audio Out] • [Off]: Disables the use of [Audio Out]. (No audio outputted.) • [Variable]: You can specify an output range for the external audio device connected to the monitor and adjust the volume within the range. You can change the volume of an external audio device within the range of 0 to 100 (the same as the Signage speaker volume).

  • Page 78: [Digital Sound Output]

    [Digital Sound Output] [Sound] [Digital Sound Output] Enables you to configure the settings for Export Digital Sound. • [Sound] This can be set if [Sound Out] is optical digital/HDMI ARC. • Sound effect output may not work if using Pass Through. •...
  • Page 79 [OSD Lock] This feature enables you to configure the OSD lock feature so that settings or content cannot be changed. • Press and hold the Settings key for at least 10 seconds and enter password to access the settings menu in OSD Lock. [IR Operation Lock] •...

  • Page 80: [Change Password]

    [Change Password] This feature enables you to set the password you use to enter the Installation menu. (The default password: 000000) Enter your current password. Enter a new 6-digit password. Enter the same password again in the Confirm Password field for confirmation. [Software Update] Use software updates to check and obtain the available version.

  • Page 81: [Idps Settings]

    [IDPS Settings] • IDPS can be activated or deactivated by choosing On/Off [Install Admin Certificate] • Administrator must install administrator certificate before applying administrator IDPS rule. [Update IDPS Rule Package] • In addition to the default rules, new security rules set by the administrator can be applied and updated [Version Info] •...

  • Page 82: Content Manager

    CONTENT MANAGER Web Login • Different features are supported depending on the product. This Signage product comes with a feature that enables you to access it on your PC or mobile device. - Content Manager, Group Manager 2.0, Control Manager, Log Out, Change Password menus are provided. •...
  • Page 83 [Delete] Select your desired type of content from the tab on the left and click [Delete] in the upper right-hand corner of the screen. Select the content you wish to delete. Click [Delete] in the upper right-hand corner of the screen. You can see that the content has been deleted.
  • Page 84 [Scheduler] (Scheduler) The Content Manager app’s scheduler feature enables certain content to be played at a scheduled time through a playlist or external input. [Creating a Schedule] Click [New Schedule] in the upper right-hand corner of the screen. Choose between [Playlist] and [Input Source]. 1) If you have selected [Playlist], select the playlist you wish to schedule the playback of.
  • Page 85 [Delete Schedule] Click [DELETE] in the upper right-hand corner of the screen. Select the schedules you wish to delete. Click [DELETE]. Check that the schedules have been deleted. [Calendar View] When you have registered schedules, click [Calendar View]. You can see that the schedules registered are displayed in the form of a timetable. [Distribute] Click [Distribute] in the upper right-hand corner of the screen.
  • Page 86 Supported Photo & Video Files NOTE • Subtitles are not supported. • The photo feature is not supported in OLED model. Supported video codecs Extension Codec .asf, .wmv Video VC-1 Advanced Profile (except for WMVA), VC-1 Simple and Main Profiles Audio WMA Standard (excluding WMA v1/WMA Speech) .avi...
  • Page 87 • ULTRA HD video (ULTRA HD models only): 3840 X 2160, 4096 X 2160 • Some HEVC-encoded ULTRA HD videos other than the content officially provided by LG Electronics may not be played. • Some codecs can be supported after a software upgrade.
  • Page 88 Tips for using USB storage devices • Only USB storage devices are recognized. • USB storage devices connected to the monitor through a USB hub may not work properly. • USB storage devices that use an automatic recognition program may not be recognized. •...
  • Page 89 • If your USB storage device has multiple partitions, or if you use a USB multi-card reader, you can use up to four partitions or USB memory devices. • If a USB storage device is connected to a USB multi-card reader, its volume data may not be detected. •...

  • Page 90: Group Manager 2.0

    Group Manager 2.0 This feature enables you to group together multiple monitor sets on a single network into the same group and to distribute content (schedules and playlists) or copy setting data on a group basis. This feature has two modes, Master and Slave, and it can access the browser on your PC or mobile device.
  • Page 91 [GROUP MANAGEMENT] • Creating a New Group 1. Click [Add New Group]. 2. Enter a group name. 3. Click [Add Device], select the devices you wish to add to the group, and add them. 4. Click [Done], and you will see that a new group has been created. •...
  • Page 92 [Setting Data Cloning] Select your desired group and click Clone. Check that the data have been copied on the slave sets. [Content Distribute] Select the type of content you wish to distribute (Schedules or Playlists). Select the content you wish to distribute. Select the group to which you wish to distribute the content and click [Distribute].

  • Page 93: Gallery Mode

    Gallery Mode This mode allows you to appreciate the natural environment and famous paintings. Open the [Gallery Mode] app. • You can click and play the representative theme image that appears in the middle of the screen, or click the theme preview image that appears at the bottom of the screen to play.

  • Page 94: Screen Share

    Screen Share This feature allows the screen of a user’s device such as a mobile or PC Windows to be shared with a display using a wireless connection such as WiDi or Miracast. How to Use [Screen Share] [Screen Share] Connect according to the instructions provided by the guide that can be accessed through the CONNECTION GUIDE button in the upper right.

  • Page 95: Lg Presenter

    The Signage and PC must be on a network where they can be connected to each other. • If Screen Share does not work or if a normal connection cannot be made to the Signage device, check the firewall settings on your PC. • LG Presenter does not support video playback.

  • Page 96: Management Tools

    MANAGEMENT TOOLS Control Manager Control and check the status of the display through the Web browser. This function is available for PCs and mobile devices. Different features are supported depending on the product. Function • [Dashboard]: Display a summary of the product’s status and provides links to each page. •...

  • Page 97: Picture Id

    Picture ID AUDIO (RGB/DVI) RS-232C OUT RS-232C OUT RS-232C OUT [Picture ID] is used to change the settings of a specific set (display) using a single IR receiver for multi-vision. Communication is possible between a monitor with an IR receiver and other monitors using RS-232C cables. Each RS-232C IN RS-232C IN RS-232C IN...

  • Page 98: To Control An External Pc Using Touch Screen

    TO CONTROL AN EXTERNAL PC USING TOUCH SCREEN • This only applies to certain models. Connecting to a PC Connecting this product to a PC with a USB cable (Type A to Type B) allows you to control the connected PC by touching the screen of the product.

  • Page 99: Smart Calibration

    SMART CALIBRATION How to Run [Smart Calibration] Set the Set ID of each set. Select the [Picture Mode] to execute Smart Calibration. After selecting the [Calibration] mode, you can set [Color Temperature]. - [Optimal Target]: Set the optimal color value of the installed set as the target. - Please set the target to 3,000K in the broadcasting station environment.

  • Page 100: [Manual Calibration]

    [Manual Calibration] You can manually adjust the color of the selected location. • [Screen Split]: Set the manual adjustment area. • [Calibration Position]: Select the manual adjustment location. Screen Split: 4, Calibration Position: 3 Screen Split: 9, Calibration Position: 5...

  • Page 101: Ir Code

    IR CODE • All models do not support the HDMI/USB function. • Some key codes may not be supported depending on the model. Code (Hex) Function Remarks Remote control button (Power) MONITOR ON Remote control button MONITOR OFF Remote control button Remote control button INPUT (Select input) Remote control button...
  • Page 102 Code (Hex) Function Remarks (Settings/Menu) Remote control button Auto Configuration Remote control button (Up) Remote control button (Down) Remote control button Remote control button (Right) (Left) Remote control button Remote control button (OK) (BACK) Remote control button Tile Remote control button Exit Remote control button Picture ID On (red)

  • Page 103: Controlling Multiple Products

    CONTROLLING MULTIPLE PRODUCTS • This only applies to certain models. Use this method to connect several products to a single PC. You can control several products at a time by connecting them to a single PC. In the Option menu, the Set ID must be between 1 and 1000 without being duplicated. Connecting cables •...

  • Page 104: Communication Parameter

    Communication Parameter NOTE • When using 3-wire connections (non-standard), an IR Baud Rate: 9600 BPS daisy chain cannot be used. Data Length: 8 bits • Be sure to only use the provided gender to connect Parity Bit: None properly. Stop Bit: 1 bit •...

  • Page 105: Command Reference List

    Command Reference List Command Data (Hexadecimal) [Power] 00 to 02 Select Input See Select Input [Aspect Ratio] See [Aspect Ratio] [Brightness Control] 00 to 04 [Picture Mode] See [Picture Mode] [Contrast] 00 to 64 [Brightness] 00 to 64 [Sharpness] 00 to 32 [Color] 00 to 64 [Tint]...

  • Page 106: Command 1

    Command Data (Hexadecimal) [Software Version] [White Balance] Red Gain 00 to FE [White Balance] Green Gain 00 to FE [White Balance] Blue Gain 00 to FE [White Balance] Red Offset 00 to 7F [White Balance] Green Offset 00 to 7F [White Balance] Blue Offset 00 to 7F [Backlight]...
  • Page 107 Command Data (Hexadecimal) [Power On Status] 00 to 02 Wired [Wake On LAN (Networked 00 to 01 Standby Mode)] [Screen Rotation] 00 to 03 [Time Sync] n, 16 00 to 01 [Contents Sync] 00 to 01 [LAN Daisy Chain] n, 84 00 to 01 [External Input Rotation] n, 85...
  • Page 108 Command Data (Hexadecimal) [Play Backup Content] n, a1 See [Play Backup Content] [Digital Audio Input] n, a2 00 to 01 [Booting Logo Image] n, a3 00 to 01 [SoftAP] n, a4 00 to 01 [Natural Size] n, a5 00 to 64 Play Saved Internal Media n, a8 See Playback of Saved Internal Media...
  • Page 109 Command Data (Hexadecimal) [Frame Control] n,b7 00 to 01 [Average Picture Level Auto n,be 00 to 01 Control] Read Brightness Value [Screen Fault Detection] 00 to 01 [Stereo Mode] n,c2 00 to 02 [HDR Picture Mode] n,c4 See [HDR Picture Mode] [Dynamic Tone Mapping] n,c5 00 to 01...

  • Page 110: Transmission/Reception Protocol

    Transmission/Reception Protocol Transmission (Command1)(Command2)( )(Set ID)( )(Data)(Cr) * (Command1): This command is used to identify between the adjustment setting or the user adjustment modes. * (Command2): This command is used to control the monitor. * (Set ID): Used for selecting a set you want to control. A unique Set ID can be assigned to each set ranging from 1 to 1000 (01H to 3E8H) under Settings in the OSD menu.

  • Page 111: Select Input X B

    01. [Power] (Command: k a) E8: SI App F0: SDI 1 Controls the power on/off status of the monitor. F2: SDI 3 Transmission F3: SDI 4 (k)(a)( )(Set ID)( )(Data)(Cr) F4: Dual Link (SDI 1&2) Data 00: [Off] F5: Dual Link (SDI 3&4) 01: [On] F6: Qual Link: Auto 02: Restart...

  • Page 112: Picture Mode] D X

    05. [Picture Mode] (Command: d x) 06. [Contrast] (Command: k g) Selects a picture mode. Adjusts the screen contrast. Transmission Transmission (d)(x)( )(Set ID)( )(Data)(Cr) (k)(g)( )(Set ID)( )(Data)(Cr) Data 00: [Mall/QSR] Data 00-64: Contrast 0-100 01: [General] Acknowledgment 02: [Gov./Corp.] (g)( )(Set ID)( )(OK/NG)(Data)(x) 03: [Transportation] 04: [Education]...

  • Page 113: Color Temperature] X U

    10. [Tint] (Command: k j) 13. [Sound Mode] (Command: d y) Adjusts the screen tints. Selects a sound mode. Transmission Transmission (k)(j)( )(Set ID)( )(Data)(Cr) (d)(y)( )(Set ID)( )(Data)(Cr) Data 00-64: Tint Red 50-Green 50 Data 01: [Standard] 02: [Music] Acknowledgment 03: [Cinema] (j)( )(Set ID)( )(OK/NG)(Data)(x)

  • Page 114: Current Time] 1 (Year/Month/Day)

    16. [Current Time] 1 (year/month/day) (Command: 18. [No Signal Power Off (15Min)] (Command: f g) f a) Sets the monitor to enter Automatic Standby mode if there is no signal for 15 minutes. Sets the Clock 1 (year/month/day) values and Auto Time. Transmission Transmission (f)(g)( )(Set ID)( )(Data)(Cr)

  • Page 115: Default Settings F K

    21. [Default] Settings (Command: f k) 24. Time Elapsed (Command: d l) Executes Reset. Displays the time that has elapsed after your monitor has turned on. (Initialize Screen can only be executed in RGB input mode.) Transmission Transmission (d)(l)( )(Set ID)( )(Data)(Cr) (f)(k)( )(Set ID)( )(Data)(Cr) Data FF: Read status...
  • Page 116 27. [White Balance] Red Gain (Command: j m) 30. [White Balance] Red Offset (Command: s x) Adjusts the red gain value for white balance. Adjusts the red offset value for white balance. Transmission Transmission (j)(m)( )(Set ID)( )(Data)(Cr) (s)(x)( )(Set ID)( )(Data)(Cr) Data 00-FE: Red Gain 0-254 Data...
  • Page 117 33. [Backlight] (Command: m g) 36. [Tile Mode] Check (Command: d z) Adjusts the backlight brightness. Checks the tile mode. Transmission Transmission (m)(g)( )(Set ID)( )(Data)(Cr) (d)(z)( )(Set ID)( )(Data)(Cr) Data 00-64: Backlight 0-100 Data FF: Check Tile Mode Acknowledgment Acknowledgment (g)( )(set ID)()(OK/NG)(Data)(x) (z)( )(Set ID)( )(OK/NG)(Data1)(Data2)(Data3)(x)
  • Page 118 39. [DPM (Standby Mode)] (Command: f j) 42. [Fail Over] Mode (Command: m i) Sets the DPM(Display Power Management) function. Selects the Fail Over mode. Transmission Transmission (f)(j)( )(Set ID)( )(Data)(Cr) (m)(i)( )(Set ID)( )(Data)(Cr) Data 00: [Off] Data 00: [Off] 02: 10 seconds 01: [Auto] 04: 1 minute...
  • Page 119 44. Remote Control Key Lock (Command: t p) 46. Status Check (Command: s v) Configures the settings of the product’s remote control key. Checks the current signal of the product. Transmission Transmission (t)(p)( )(Set ID)( )(Data)(Cr) (s)(v)( )(Set ID)( )(Data)( )(FF)(Cr) Data 00: Unlocks all keys Data...
  • Page 120 48. [PM Mode] (Command: s n, 0c) Data 09 (when checking the fan speed) Sets the PM mode. Acknowledgement Transmission (v)( )(Set ID)( )(OK/NG)(Data)(Data1_1)(Data1_2) (s)(n)( )(Set ID)( )(0c)( )(Data)(Cr) …(DataN_1)(DataN_2)(x) Data 00: [Power Off] (Basic) Data1_1:00~ff: First fan speed top 1 Byte 01: [Sustain Aspect Ratio] Data1_2: 00~ff: First fan speed bottom 1 Byte 02: [Screen Off]...
  • Page 121 50. [Network Setting] (Command: s n, 80 or 81 or 51. [Power On Status] (Command: t r) Sets the Power On status of the monitor. Configures network and DNS settings. Transmission Transmission (t)(r)( )(Set ID)( )(Data)(Cr) (s)(n)( )(Set ID)( )(Data1)( )(Data2)( ) Data 00: [LST (Last Status)] (Data3)( )(Data4)( )(Data5)(Cr)
  • Page 122 54. [Time Sync] (Command: s n, 16) 57. [External Input Rotation] (Command: s n, 85) Sets Time Sync. Sets the External Input Rotation feature. Transmission Transmission (s)(n)( )(Set ID)( )(1)(6)( )(Data)(Cr) (s)(n)( )(Set ID)( )(8)(5)( )(Data)(Cr) Data 00: [Off] Data 00: [Off] 01: [On] 01: 90 degrees...
  • Page 123 60. [Brightness Scheduling] (Command: s s) 61. [Multi Screen] Mode & Input (Command: x c) Sets Brightness Scheduling. Saves and controls Multi Screen modes and inputs. Transmission Transmission (s)(s)( )(Set ID)( )(Data1)( )(Data2)( )(Data3)(Cr) (x)(c)( )(Set ID)( )(Data1)( )(Data2)( )(Data3)( )(Data4) ( )(Data5)( )(Cr) Data 1 1.
  • Page 124 62. [Aspect Ratio] (Multi screen) (Command: x d) 65. Stop Video (Command: k x) Controls the aspect ratio of Multi Screen. Controls Stop Video. Transmission Transmission (x)(d)( )(Set ID)( )(Data1)( )(Data2)(Cr) (k)(x)( )(Set ID)( )(Data)(Cr) Data1 01: Controls the Main input Data 00: The Stop Video feature is on.
  • Page 125 69. [Holiday Setting] (Command: s n, 9b) 3. Deleting a Schedule E0: Deletes all holiday schedules Sets holidays. E1: Deletes the 1st holiday schedule Transmission E2: Deletes the 2nd holiday schedule 1. (s)(n)( )(Set ID)( )(9)(b)( ) E3: Deletes the 3rd holiday schedule (Data1)( )(Data2)( )(Data3)( ) E4: Deletes the 4th holiday schedule (Data4)( )(Data5)( )(Data6)(Cr)
  • Page 126 70. [UPnP] (Command: s n, 9c) 73. [Wi-Fi Lock] (Command: s n, 9f) Sets UPnP.mode. Sets Wi-Fi Lock. Transmission Transmission (s)(n)( )(Set ID)( )(9)(c)( )(Data)(Cr) (s)(n)( )(Set ID)( )(9)(f)( )(Data)(Cr) Data 00: [Off] Data 00: Wi-Fi Unlock 01: [On] 01: Wi-Fi Lock Acknowledgment Acknowledgment (n)( )(Set ID)( )(OK/NG)(9)(c)(Data)(x)

  • Page 127: Play Backup Content] S N, A1

    75. [Play Backup Content] (Command: s n, a1) 76. [Digital Audio Input] (Command: s n, a2) When there is no input signal, this feature automatically plays Sets Digital Audio Input. the content stored in the device or runs the set app. Transmission Transmission (s)(n)( )(Set ID)( )(a)(2)( )(Data)(Cr)

  • Page 128: Natural Size] S N, A5

    79. [Natural Size] (Command: s n, a5) 82. [Audio Out] (Command: s n, aa) Sets the Natural Size feature. Sets Audio Out to Off/Variable/Fixed. Transmission Transmission (s)(n)( )(Set ID)( )(a)(5)( )(Data)(Cr) (s)(n)( )(Set ID)( )(a)(a)( )(Data)(Cr) Data 00-64: Natural Size 0 - 100 Data 00: [Off] 01: [Variable]...

  • Page 129: Apply To All Inputs] S N

    85. [Apply to all inputs] (Command: s n, 52) 3. 01h to 0ch (Timer Power On days setting) 02: Repeat Daily Apply the video mode and low value of the current input to the same video value of all inputs. 03: Repeat from Monday to Friday 04: Repeat from Monday to Saturday Transmission...

  • Page 130: Lcin008 Control S N,B8

    87. [Time to OFF] Scheduling (Command: f e) 88. LCIN008 Control (Command: s n, b8) Sets Off Timer settings. It controls the LCIN008 device. Depending on the model, the number of schedules for Timer Transmission Power Off can be either 16 or 21. (s)(n)( )(Set ID)( )(b)(8)( )(Data1)(Data2)(Cr) Transmission Data 1 00: LCIN008 Power...
  • Page 131 91. Change SetID (Command: j x) 94. [UHD Deep Color] (Command: s n, af) Changes and checks SetID. It sets the UHD Deep Color mode for each input. 1. When it is a general LED model Transmission Transmission (s)(n)( )(Set ID)( )(a)(f)( )(Data1)( )(Data2)(Cr) (j)(x)( )(Set ID)( )(Data1)( )(Data2)(Cr) Data1 70: DVI-D Data1 Data2: 00 01 ~ 03 e8 (1~1000)

  • Page 132: Frame Control] S N,B7

    96. [Input Manager] (Command: s n, b1) 99. [Scan Inversion] (Command: s n, 87) It sets labels by input. It controls the on/off status of Scan Inversion. Transmission Transmission (s)(n)( )(Set ID)( )(b)(1)( )(Data1)( )(Data2)(Cr) (s)(n)( )(Set ID)( )(8)(7)( )(Data)(Cr) Data1 90: HDMI1 Data 00: Off...

  • Page 133: Read Brightness Value

    102. Read Brightness Value (Command: m u) 105. [HDR Picture Mode] (Command: s n, c4) Checks the brightness value. Selects a HDR Picture Mode. Transmission Transmission (m)(u)( )(Set ID)( )(FF)(Cr) (s)(n)( )(Set ID)( )(c)(4)( )(Data)(Cr) Data 00: Mall/QSR 01: General Acknowledgment 02: Gov./Corp.

  • Page 134: Usb2 To Hdbaset] S N,C3

    108. [USB2 to HDBaseT] (Command: s n, c3) 111. [Color Calibration] (Command: s n, d6) Sets USB2 to HDBaseT. Selects Colour Calibration. Transmission Transmission (s)(n)( )(Set ID)( )(c)(3)( )(Data)(Cr) (s)(n)( )(Set ID)( )(d)(6)( )(Data)(Cr) Data 00: [Off] Data 00: Off 01: [On] 01: On Acknowledgment...

  • Page 135: Waveform On/Off S N, E8

    115. Waveform On/Off (Command: s n, e8) 119. SDR/HDR Signal Format (Command: s n, ec) Controls the on/off function of the Waveform. Sets the SDR/HDR Signal Format. Transmission Transmission (s)(n)( )(Set ID)( )(e)(8)( )(Data)(Cr) (s)(n)( )(Set ID)( )(e)(c)( )(Data)(Cr) Data 00: Off Data 00: Auto...

  • Page 136: Ultra Hd Deep Color] S N, Af

    122. Gen Lock (Command: s n, dc) 124. [Input Manager] (Command: s n, b1) Controls the on/off function of Gen Lock. Sets the label for each input. Transmission Transmission (s)(n)( )(Set ID)( )(d)(c)( )(Data)(Cr) (s)(n)( )(Set ID)( )(b)(1)( )(Data1)( )(Data2)(Cr) Data 00: Gen Lock turned off Data1 90: HDMI1...
  • Page 137 127. Douser Open/Close (Command: s n, 8e) 3) Secure connection on/off (secure connection) Sets the Douser open/close for the Cinema LED. Data1 03 Data2 00: Off Transmission 01: On (s)(n)( )(Set ID)( )(8)(e)( )(Data)(Cr) Data 00: Open 4) FQDN on/off (fully qualified domain on/off) 01: Close Data1 04 Acknowledgment...

  • Page 138: Troubleshooting

    TROUBLESHOOTING » Each model may have different points to check. » For information on your PC settings, refer to the Windows Help. Model corresponding to sentence color COMMON VIDEO WALL SMALL INCH ENCLOSURE OLED STRETCH TOUCH Issues Related to Use •...
  • Page 139 • The screen is displayed abnormally. - Connect the signal cable that matches with the source input signal. Condensation may appear on the screen. It will disappear in a certain period of time after the product is powered The condensation formed inside the product is a natural phenomenon and is not covered under warranty. (IPX6 is a standard to protect the product from 100L of water per minute and not from infiltration of moisture in the air into the set.) When connecting the panel and the Signage box, check their serial numbers and make sure they match.
  • Page 140 Issues Related to Screen (Color) • Screen has poor color resolution (16 colors). - Use PC settings to set the color to 24 bits (True Color) or above. • Screen color is unstable or mono-colored. - Check the connection status of the signal cable. Or, re-insert the PC graphics card. •...
  • Page 141 Other Issues • The power suddenly turned off. - Check if the auto-off function is activated on the settings related time. - Power source has not being supplied properly. See if the product power cord is connected properly. - Check the power control settings. If the internal temperature of the enclosure rises, the power may shut down.
  • Page 142 Issues Related to Touch • Touch does not respond. This may occur when the USB cable between PC and product is not connected. Remove the USB cable and connect it again in 10 seconds. Make sure that your PC’s power cord is firmly plugged into a power outlet and restart your PC. Touch may not respond when the system is down due to the unstable network.
  • Page 143 Image sticking • After-image appears when the product is turned off. - If you use a fixed image for a long time, the pixels may be damaged. Use the screen-saver function. - When a dark image is displayed on the screen after an image with high contrast (black and white or gray), this may cause image sticking.

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