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Dell PowerEdge R960 Installation And Service Manual
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Dell PowerEdge R960 Installation And Service Manual

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Dell PowerEdge R960
Installation and Service Manual
Regulatory Model: E84S
Regulatory Type: E84S001
May 2023
Rev. A00

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Summary of Contents for Dell PowerEdge R960

  • Page 1 Dell PowerEdge R960 Installation and Service Manual Regulatory Model: E84S Regulatory Type: E84S001 May 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................8 Chapter 2: Dell PowerEdge R960 system overview................ 9 Front view of the system..............................9 Left control panel view..............................11 Right control panel view............................. 13 Rear view of the system..............................14 Inside the system................................16 Locating the Express Service Code and Service Tag....................
  • Page 4 System Setup..................................41 System BIOS.................................42 iDRAC Settings................................62 Device Settings................................62 Service Tag Settings..............................62 Dell Lifecycle Controller..............................63 Embedded system management..........................63 Boot Manager..................................63 PXE boot..................................... 63 Chapter 6: Minimum to POST and system management configuration validation......64 Minimum configuration to POST ..........................64 Configuration validation..............................64...
  • Page 5 Installing the drive carrier............................87 Removing the drive from the drive carrier......................88 Installing the drive into the drive carrier........................89 Drive backplane................................. 90 Drive backplane................................90 Removing the drive backplane ..........................92 Installing the drive backplane........................... 93 Side wall brackets................................94 Removing the side wall bracket..........................94 Installing the side wall bracket..........................
  • Page 6 Installing the BOSS-N1 card carrier blank......................170 Removing the BOSS-N1 module..........................171 Installing the BOSS-N1 module..........................173 System battery ................................175 Replacing the system battery..........................175 Optional internal USB card............................177 Removing the internal USB card..........................177 Installing the internal USB card..........................178 Intrusion switch................................180 Removing the intrusion switch module........................
  • Page 7 Chapter 11: Getting help......................224 Recycling or End-of-Life service information......................224 Contacting Dell Technologies............................224 Accessing system information by using QRL......................224 Quick Resource Locator for PowerEdge R960 system................... 225 Receiving automated support with Secure Connect Gateway (SCG).............. 225 Chapter 12: Documentation resources..................226 Contents...

  • Page 8: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 9: Chapter 2: Dell Poweredge R960 System Overview

    ● Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) + 8 x 2.5-inch NVMe (SSD) drives NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support...
  • Page 10 Figure 2. Front view of 24 x 2.5-inch drive system Figure 3. Front view of 16 x 2.5-inch drive system Figure 4. Front view of 8 x 2.5-inch drive system Dell PowerEdge R960 system overview...

  • Page 11: Left Control Panel View

    Indicates the system health. For more information, see the System health and system ID indicator codes section. Status LED indicators Indicates the status of the system. For more information, see the Status LED indicators section. Dell PowerEdge R960 system overview...
  • Page 12 You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters. You can also launch the virtual Keyboard, Video, and Mouse (KVM) viewer and virtual Kernel- based Virtual Machine (KVM), on a supported mobile device.

  • Page 13: Right Control Panel View

    Enables you to connect a display device to the system. iDRAC Direct The iDRAC Direct (Micro-AB USB) port enables you to access the iDRAC (Micro-AB USB) direct Micro-AB USB features. For more information, see the Integrated Dell port Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. NOTE: You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.

  • Page 14: Rear View Of The System

    BIOS using the step through mode. When pressed, the system ID LED in the back panel blinks until either the front or rear button is pressed again. Press the button to toggle between on or off mode. Dell PowerEdge R960 system overview...
  • Page 15 System ID button for more than 15 seconds. Dedicated iDRAC9 Ethernet Enables you to remotely access iDRAC. For more information, port see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. USB 3.0 port The USB port is 9-pin and 3.0-compliant. This port enables you to connect USB devices to the system.

  • Page 16: Inside The System

    4. Expansion riser 4 5. Expansion riser 3 6. Power supply units (PSU2 and PSU4) 7. Power supply units (PSU1 and PSU3) 8. Expansion riser 1 9. Air shroud bottom cover 10. Support bar 11. Express Service Tag Dell PowerEdge R960 system overview...
  • Page 17 4. Expansion riser 3 5. Expansion riser 4 6. Power supply units (PSU2 and PSU4) 7. Power supply units (PSU1 and PSU3) 8. Expansion riser 1 9. GPU air shroud top cover 10. Express Service Tag Dell PowerEdge R960 system overview...
  • Page 18 4. Expansion riser 4 5. Power supply units (PSU2 and PSU4) 6. Power supply units (PSU1 and PSU3) 7. Expansion riser 1 8. System board 9. Processor expansion module (PEM) 10. Processor 3 11. Express Service Tag Dell PowerEdge R960 system overview...

  • Page 19: Locating The Express Service Code And Service Tag

    Information tag also contains the iDRAC secure default password. If you have opted for iDRAC Quick Sync 2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and troubleshoot the PowerEdge servers. Dell PowerEdge R960 system overview...

  • Page 20: System Information Labels

    The Mini Enterprise Service Tag (MEST) label is on the rear of the system that includes the Service Tag (ST), and Express Service Code (Exp Svc Code). The Exp Svc Code is used by Dell to route support calls to the appropriate personnel.
  • Page 21 Figure 16. Memory information Figure 17. Electrical overview Dell PowerEdge R960 system overview...
  • Page 22 Figure 18. LED behavior Figure 19. Icon legend Figure 20. Configuration and layout Figure 21. System tasks Dell PowerEdge R960 system overview...

  • Page 23: Rail Sizing And Rack Compatibility Matrix

    Figure 22. Weight caution Figure 23. Express service tag Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf.

  • Page 24: Chapter 3: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • Chassis dimensions • System weight • Processor specifications • PSU specifications • Cooling fan specifications • Supported operating systems • System battery specifications •...

  • Page 25: Chassis Dimensions

    Chassis dimensions Figure 24. Chassis dimensions Table 6. PowerEdge R960 chassis dimensions Drives For all drive 482.0 mm (18.97 444.0 mm 174.3 mm 36 mm (1.41 844.74 mm 847.195 mm configurations inches) (17.48 inches) (6.86 inches) inches)With (33.25 inches) (33.35 inches)

  • Page 26: Processor Specifications

    Table 8. PowerEdge R960 processor specifications Supported processor Number of processors supported Gen Intel® Xeon® Scalable Processors Up to four PSU specifications The PowerEdge R960 system supports up to four AC or DC power supply units (PSUs). Table 9. PSU specifications Class Heat Frequency Voltage...

  • Page 27: Cooling Fan Specifications

    Installing a power supply unit adapter. Cooling fan specifications Cooling options The PowerEdge R960 requires various cooling components that are based on processor TDP, storage modules, and GPU to maintain optimum thermal performance. The PowerEdge R960 offers air cooling option. Cooling fan specifications The PowerEdge R960 system system supports up to six sets of Standard cooling fans.

  • Page 28: Supported Operating Systems

    The PowerEdge R960 system uses one CR 2032 3.0 V lithium coin cell battery. Expansion card riser specifications The PowerEdge R960 system supports up to 12 PCI express (PCIe) Gen5 slots (10 Full Height and 2 Low Profiles) on the system board.

  • Page 29: Memory Specifications

    Slot 10 Processor 4 Riser 4C Full Height Half Length Slot 11 Processor 2 Memory specifications The PowerEdge R960 system supports the following memory specifications for optimized operation. Table 13. Memory specifications Dual processor Four processors DIMM Minimum Minimum DIMM type...

  • Page 30: Storage Controller Specifications

    ● 16 x 2.5-inch hot-swappable SAS/SATA (HDD/SSD) + 8 x 2.5-inch hot-swappable NVMe (SSD) drives NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support...

  • Page 31: Ports And Connectors Specifications

    The optional serial connector card is installed similar to an expansion card filler bracket. VGA ports specifications The PowerEdge R960 system supports DB-15 VGA port on front panel and on rear I/O board (optional for Direct Liquid Cooling configuration). Video specifications...

  • Page 32: Environmental Specifications

    Pixel Clock rates for VGA- Analog input devices. Environmental specifications NOTE: For additional information about environmental certifications, refer to the Product Environmental Datasheet located with the Documentation on www.dell.com/support/home. Table 19. Continuous Operation Specifications for ASHRAE A2 Temperature Specifications...
  • Page 33 Table 21. Continuous Operation Specifications for ASHRAE A4 Temperature Specifications Allowable continuous operations Temperature range for 5–45°C (41–113°F) with no direct sunlight on the equipment altitudes <= 900 m (<= 2953 ft) Humidity percent range 8% RH with -12°C (10.4°F) minimum dew point to 90% RH with 24°C (75.2°F) maximum dew (non-condensing at all point times)

  • Page 34: Thermal Restriction Matrix

    Table 25. Particulate contamination specifications (continued) Particulate contamination Specifications NOTE: This condition applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor.
  • Page 35 Table 29. Thermal restriction matrix for air cooled configurations 16 x 2.5- 32 x 2.5- inch SAS + 24 x 2.5- 16 x 2.5- 8 x 2.5-inch Configuration inch SAS 8 x 2.5- inch NVMe inch SAS inch NVMe No Rear No Rear No Rear No Rear...

  • Page 36: Thermal Air Restrictions

    330 W are not supported. not supported. Four PSUs are required in redundant mode. If there is PSU failure, system performance may be reduced. PCIe card Non-Dell qualified peripheral cards and peripheral cards greater than 25 W are not supported. GPU/FPGA Not supported DIMM 128 GB, or greater capacity DIMMs are not supported.

  • Page 37: Chapter 4: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...

  • Page 38: Options To Log In To Idrac

    OpenManage Deployment Toolkit Dell OpenManage Deployment Toolkit User's Guide available https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals >...

  • Page 39: Resources To Install Operating System

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 40: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 41: Chapter 5: Pre-Operating System Management Applications

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User's Guide available at https:// www.dell.com/idracmanuals.

  • Page 42: System Bios

    Table 35. System Setup Main Menu (continued) Option Description Device Settings Enables you to configure device settings for devices such as storage controllers or network cards. Service Tag Settings Enables you to configure the System Service Tag. System BIOS To view the System BIOS screen, power on the system, press F2, and click System Setup Main Menu > System BIOS. Table 36.
  • Page 43 Specify the FRM percentage by using the Fault Resilient Mode Memory Size[%] feature. When Dell NUMA Fault Resilient Mode (FRM) is enabled, a percentage of the installed memory in every NUMA node is configured to create a fault resilient zone for use by select hypervisors for host virtualization resilience.
  • Page 44 Table 38. Memory Settings details (continued) Option Description ADDDC Setting Enables or disables ADDDC Setting feature. When Adaptive Double DRAM Device Correction (ADDDC) is enabled, failing DRAM's are dynamically mapped out. When set to Enabled, it can have some impact to system performance under certain workloads.
  • Page 45 MADT Core Enumeration Specifies the MADT Core Enumeration. This option is set to default in Round Robin. Linear option supports industry core enumeration whereas, Round Robin option supports Dell optimized core enumeration. UMA Based Clustering It is a read-only field and displays as Quadrant , when Sub NUMA Cluster is disabled or displays as Disabled, when Sub NUMA Cluster is either 2-way or 4-way.
  • Page 46 Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Enter the value from 0 to 12 bins. The value that is entered decreases the Dell AVX Scaling Technology frequency when the Dell-controlled Turbo feature is enabled.
  • Page 47 Table 39. Processor Settings details (continued) Option Description Optimizer Mode Enables or disables the CPU performance. When this option is set to Auto, set the CPU Power Management to Max Performance. When set to Enabled, enables the CPU Power Management settings. When set to Disabled, the CPU Power Management option is disabled.
  • Page 48 Enables or disables the boot mode. The option is set to Non-RAID mode by default. BIOS NVMe Driver Sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. This option is set to Dell Qualified Drives by default.
  • Page 49 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. The Boot Settings supports both Legacy and UEFI modes. ● UEFI: The Unified Extensible Firmware Interface (UEFI) is a new interface between operating systems and platform firmware.
  • Page 50 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 51 This field specifies the name of the NVMe-oF host NQN. Allowed input is in the following format: nqn.yyyy-mm.<Reserved Domain Name>:<Unique String>. Leave it empty to use system generated value with following format: nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag>. NVMe-oF Host Id This field specifies a 16 bytes value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
  • Page 52 Table 48. HTTP Device n Settings details (continued) Option Description Obtain URI from the DHCP server if not specified TLS Authentication Specifies the option for TLS authentication configuration. Configuration Table 49. ISCSI Device1 Settings screen details Option Description Connection 1 Enables or disables the ISCSI connection.
  • Page 53 Table 52. NVMe-oF SubSystem n Settings (continued) Option Description DHCP Enables and disables the DHCP for this NVMe-oF connection. This option is set to Disabled by default. Host IP Address Specifies the Host IP Address for this NVMe-oF connection. Host Subnet Mask Specifies the Host Subnet Mask for this NVMe-oF connection.
  • Page 54 Table 53. Integrated Devices details (continued) Option Description Embedded NIC1 and NIC2 Enables or disables the OS interface of the Embedded NIC1 and NIC2 controller. If set to Disabled (OS), the NIC may still be available for shared network access by the embedded management controller. Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system.
  • Page 55 To view the Serial Communication screen, power on the system, press F2, and click System Setup Main Menu > System BIOS > Serial Communication. NOTE: The serial port is optional for the PowerEdge R960 system. The Serial Communication option is applicable only if the serial COM port is installed in the system. Table 54. Serial Communication details...
  • Page 56 Table 54. Serial Communication details (continued) Option Description Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This option is set to 115200 by default.
  • Page 57 Table 55. System Profile Settings details (continued) Option Description Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except Custom by default. NOTE: This option can be disabled when System Profile is set to Custom. NOTE: When C-States is set to Enabled in the Custom mode, changing the Monitor/ Mwait setting does not impact the system power or performance.
  • Page 58 Table 57. TPM 2.0 security information (continued) Option Description When set to Clear, the storage and endorsement hierarchies are cleared of any values, and then reset to Enabled. TPM PPI When set to Enabled, allows the Operating System to bypass Physical Presence Interface Advanced Bypass (PPI) prompts when issuing PPI Advanced Configuration and Power interface (ACPI)
  • Page 59 Table 58. System Security details (continued) Option Description UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
  • Page 60 Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
  • Page 61 4. In the System Password field, alter or delete the existing system password, and then press Enter or Tab. 5. In the Setup Password field, alter or delete the existing setup password, and then press Enter or Tab. If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and setup password, a message prompts you to confirm the deletion.

  • Page 62: Idrac Settings

    NOTE: Accessing some of the features on the iDRAC settings needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at https:// www.dell.com/idracmanuals.

  • Page 63: Dell Lifecycle Controller

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 64: Chapter 6: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components that are listed below are the minimum configuration to POST: ●...

  • Page 65: Error Messages

    Table 62. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 66: Chapter 7: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Optional front bezel • System cover • Support bar • Cooling fans • Air shrouds •...

  • Page 67: Before Working Inside Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.

  • Page 68: Optional Front Bezel

    ● ESD mat ● Needle-nose pliers You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

  • Page 69: Installing The Front Bezel

    Next steps Replace front bezel. Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package.

  • Page 70: Installing The System Cover

    Steps 1. Using a 1/4-inch flat head or a Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 28. Removing the system cover Next steps Replace the system cover.

  • Page 71: Support Bar

    Figure 29. Installing the system cover Next steps 1. Follow the procedure listed in After working inside your system. Support bar Removing the support bar Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 72 Figure 30. Removing the support bar with half length risers Figure 31. Removing the support bar with full length risers Next steps Replace the support bar. Installing and removing system components...

  • Page 73: Installing The Support Bar

    Installing the support bar Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Lower and align the support bar tabs with the guide slots on the system. 2.

  • Page 74: Cooling Fans

    Figure 33. Installing the support bar with full length risers Next steps 1. Follow the procedure listed in After working inside your system. Cooling fans Removing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 75: Installing The Cooling Fan Cage Assembly

    Figure 34. Removing the cooling fan cage assembly Next steps Replace the cooling fan cage assembly. Installing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan cage assembly.

  • Page 76: Removing A Cooling Fan

    Figure 35. Installing the cooling fan cage assembly Next steps 1. Follow the procedure listed in After working inside your system. Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 77: Installing A Cooling Fan

    Next steps Replace a cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Align and lower the cooling fan into the cooling fan assembly until the fan clicks into place. Figure 37.

  • Page 78: Air Shrouds

    Air shrouds Removing the air shroud top cover Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 79: Removing The Air Shroud

    Figure 39. Installing the air shroud top cover Next steps Install the support bar. 2. Follow the procedure listed in After working inside your system. Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

  • Page 80: Installing The Air Shroud

    Figure 40. Removing the air shroud Next steps Replace the air shroud. Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the support bar.

  • Page 81: Removing The Gpu Air Shroud

    Figure 41. Installing the air shroud Next steps Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 4. Follow the procedure listed in After working inside your system. Removing the GPU air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed.

  • Page 82: Installing The Gpu Air Shroud

    Figure 42. Removing the GPU air shroud Next steps Replace the GPU air shroud. Installing the GPU air shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 83: Removing The Riser Air Shroud

    Figure 43. Installing the GPU air shroud Next steps Install the full length expansion risers. Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 5. Follow the procedure listed in After working inside your system.

  • Page 84: Installing The Riser Air Shroud

    Figure 44. Removing the riser air shroud Next steps Replace the riser air shroud. Installing the riser air shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 85: Drives

    Figure 45. Installing the riser air shroud Next steps Install the expansion card risers install the full length expansion card riser. 2. IF removed, install the air shroud Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar.

  • Page 86: Installing A Drive Blank

    Figure 46. Removing a drive blank Next steps Replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Slide the drive blank into the drive slot until the release button clicks into place. Figure 47.

  • Page 87: Installing The Drive Carrier

    Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the www.dell.com/ storagecontrollermanuals documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 88: Removing The Drive From The Drive Carrier

    CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite. Any data on the replacement drive is immediately lost after the drive is installed. 1.

  • Page 89: Installing The Drive Into The Drive Carrier

    Figure 50. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Remove the drive blank remove the drive carrier.

  • Page 90: Drive Backplane

    Depending on your system configuration, the drive backplanes that are supported are listed here: Table 65. Supported backplane options System Supported drive backplanes 2.5-inch (x 8) NVMe backplane PowerEdge R960 2.5-inch (x 8) SAS, or SATA backplane 2.5-inch (x 24) NVMe backplane Installing and removing system components...
  • Page 91 Figure 52. 8 x 2.5-inch NVMe drive backplane 1. BP_PWR_CTRL 2. BP_DST_SA1 (PERC to backplane) 3. BP_PWR_1 (backplane power and signal cable to system board) Figure 53. 8 x 2.5-inch SAS or SATA drive backplane 1. BP_PWR_CTRL 2. BP_DST_SA1 (PERC to backplane) 3.

  • Page 92: Removing The Drive Backplane

    11. BP_PWR_1 12. BP_DST_PA2 (PCIe/NVMe connector) 13. BP_DST_PB1 (PCIe/NVMe connector) 14. BP_DST_PA1 (PCIe/NVMe connector) Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location.

  • Page 93: Installing The Drive Backplane

    Figure 55. Removing the drive backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the support bar.

  • Page 94: Side Wall Brackets

    Figure 56. Installing the drive backplane Next steps 1. Connect the drive backplane cables to the connectors on the system board and backplane. 2. If removed, install the PEM. Install the drives. 4. If removed, install the rear mounting front PERC module.

  • Page 95: Installing The Side Wall Bracket

    Steps 1. Press the tabs to release the side wall cable holder. NOTE: Move the cables out of the side wall cable holder and observe the cable routing. 2. Press the center tab to release the bracket from the chassis, and lift it away from the system. Figure 57.
  • Page 96 Figure 58. Installing the side wall bracket Next steps 1. If removed, install the air shroud install the GPU air shroud. Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 5. Follow the procedure listed in the After working inside your system.

  • Page 97: Cable Routings

    Cable routings Figure 59. Configuration 0: UPI cables NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 66. UPI cables Order From UPI1 (UPI signal connector on system board) UPI8 (UPI signal connector on PEM) UPI2 (UPI signal connector on system board) UPI7 (UPI signal connector on PEM)
  • Page 98 Figure 60. Configuration 1: 8 x 2.5-inch SAS/SATA with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 67. 8 x 2.5-inch SAS/SATA with fPERC 11 Order From SL1_CPU2_PA1 (signal connector on system board) CTRL_DST_PA1 (fPERC input...
  • Page 99 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 68. 16 x 2.5-inch SAS/SATA with fPERC 11 Order From SL1_CPU2_PA1 (signal connector on system board) CTRL_DST_PA1 (fPERC input connector) SIG_PWR_1 (system board power connector) BP_PWR_1 (backplane power...
  • Page 100 Figure 63. Configuration 4: 16 x 2.5-inch SAS/SATA + 8 x 2.5-inch NVMe with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 70. 16 x 2.5-inch SAS/SATA + 8 x 2.5-inch NVMe with fPERC 11 Order From SL14_CPU4_PA2 (signal connector on PEM)
  • Page 101 Figure 64. Configuration 5: 16 x 2.5-inch SAS/SATA + 8 x 2.5-inch NVMe with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 71. 16 x 2.5-inch SAS/SATA + 8 x 2.5-inch NVMe with fPERC 12 Order From SL14_CPU4_PA2 (signal connector on PEM)
  • Page 102 Figure 65. Configuration 6: 32 x 2.5-inch SAS/SATA with fPERC 11 (lower bay) Figure 66. Configuration 6: 32 x 2.5-inch SAS/SATA with fPERC 11 (upper bay) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order.
  • Page 103 Table 72. 32 x 2.5-inch SAS/SATA with fPERC 11 on both upper and lower bay (continued) Order From SIG_PWR_2 (system board power connector) BP_PWR_1 (backplane power connector) SL1_CPU2_PA1 (signal connector on system CTRL_DST_PA1 (fPERC input connector) board) CTRL_SRC_SB1 (fPERC controller connector) BP_DST_SA1 (backplane signal connector) SIG_PWR_3 (system board power connector) BP_PWR_1 (backplane power connector)
  • Page 104 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 73. 32 x 2.5-inch SAS/SATA with fPERC 12 on both upper and lower bay Order From SL15_CPU3_PA3 (signal connector on PEM) CTRL_DST_PA1 (fPERC input connector) SL16_CPU3_PB3 (signal connector on PEM)
  • Page 105 Table 74. 24 x 2.5-inch (NVMe Gen4) Passive (continued) Order From SL14_CPU4_PA2 (signal connector on PEM) BP_DST_PA2 (backplane signal connector) SL15_CPU3_PA3 (signal connector on PEM) BP_DST_PB5 (backplane signal connector) SL16_CPU3_PB3 (signal connector on PEM) BP_DST_PA6 (backplane signal connector) SL17_CPU3_PA4 (signal connector on PEM) BP_DST_PB6 (backplane signal connector) SL1_CPU2_PA1 (signal connector on system BP_DST_PB2 (backplane signal connector)
  • Page 106 Figure 71. Configuration 10: Scale out riser configuration Table 76. Scale out riser configuration Order From Riser 1C SL25_CPU3_P10 (signal connector on PEM) Riser 3B SL24_CPU3_PB9 (signal connector on PEM) SL23_CPU3_PA9 (signal connector on PEM) SL20_CPU4_PB6 (signal connector on PEM) SL19_CPU4_PA6 (signal connector on PEM) SL9_CPU2_P6 (signal connector on system board)
  • Page 107 Figure 72. Configuration 11: Maximum I/O riser configuration Table 77. Maximum I/O riser configuration Order From Riser 1B SL25_CPU3_P10 (signal connector on PEM) SL5_CPU1_PB3 (signal connector on system board) SL4_CPU1_PA3 (signal connector on system board) Riser 2 SL9_CPU2_P6 (signal connector on system board) SL10_CPU1_P7 (signal connector on system board)

  • Page 108: Perc Module

    Figure 73. Configuration 12: GPU ready riser configuration Table 78. GPU ready riser configuration Order From Riser 1A SL25_CPU3_P10 (signal connector on PEM) J_SIG_PRW4 (right PDB power connector) GPU1 in riser 1A (power connector on GPU1) Riser 2 SL9_CPU2_P6 (signal connector on system board) SL10_CPU1_P7 (signal connector on system board)

  • Page 109: Installing The Rear Mounting Front Perc Module

    Remove the support bar. Remove the air shroud top cover. Remove the cooling fan cage assembly. 6. If required, remove the air shroud remove the GPU air shroud. 7. Disconnect the cables, observe the cable routing. NOTE: cable routing section for more information. 8.

  • Page 110: System Memory

    System memory System memory guidelines The PowerEdge R960 system supports DDR5 registered DIMMs (RDIMMs). Your system memory is organized into eight channels per processor (two memory sockets per channel), 16 memory sockets per processor and 64 memory sockets (32 sockets each on system board and PEM) per system.
  • Page 111 Figure 76. Memory channels on system board Installing and removing system components...
  • Page 112 Figure 77. Memory channels on Processor Expansion Module (PEM )board Memory channels are organized as follows: Table 79. Memory channels Processor Channel Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor Slots A1 Slots A7 Slots A3 Slots A5 and Slots A4 and...

  • Page 113: General Memory Module Installation Guidelines

    General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configuration fails to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.

  • Page 114: Removing A Memory Module

    Removing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the support bar. Remove the air shroud top cover. Remove the cooling fan cage assembly.

  • Page 115: Installing A Memory Module

    Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the support bar. Remove the air shroud top cover. Remove the cooling fan cage assembly.

  • Page 116: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Expansion card installation guidelines Figure 80.
  • Page 117 Figure 81. Expansion card riser slot connectors on processor expansion module (PEM ) board 1. Riser 4A/4B/4C slot 2. Riser 1A/1B/1C slot 3. Riser 2 cable slot / Riser 3B cable slot 4. Riser 1B cable slot NOTE: If present, riser 2 uses the connector, otherwise riser 3B uses it.
  • Page 118 Figure 82. Riser 1A (FL) 1. Slot 1 2. Slot 3 Figure 83. Riser 1B 1. Slot 1 2. Slot 2 3. Slot 3 Installing and removing system components...
  • Page 119 Figure 84. Riser 1C 1. Slot 1 2. Slot 2 Figure 85. Riser 2 1. Slot 4 2. Slot 9 Installing and removing system components...
  • Page 120 Figure 86. Riser 3A (FL) 1. Slot 6 2. Slot 8 Figure 87. Riser 3B 1. Slot 5 2. Slot 6 3. Slot 7 4. Slot 8 Installing and removing system components...
  • Page 121 Figure 88. Riser 4A (FL) 1. Slot 10 2. Slot 11 Figure 89. Riser 4B 1. Slot 10 2. Slot 11 3. Slot 12 Installing and removing system components...
  • Page 122 Figure 90. Riser 4C 1. Slot 10 2. Slot 11 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order.
  • Page 123 Table 82. Expansion card riser configurations (continued) Configurations Expansion card PCIe Slots Form factor Controlling Slot's electrical risers processor bandwidth/ physical connector Full Height Processor 3 PCIe Gen5 x16 (x16 connector) Full Height Processor 1 PCIe Gen5 x16 (x16 connector) Full Height Processor 4 PCIe Gen5 x16 (x16...
  • Page 124 Broadcom (OCP: 10 Gb) 4P,BT Intel (OCP: 1 Gb) 4P,V2 Intel (OCP: 25 Gb) 4P,V2 Intel (OCP: 25 Gb) 2P,V2 FOXCONN (BOSS-N1,MONOLITHC) Dell (LOM Card) 1GX2,V2,16G FOXCONN (Front PERC) H965i FOXCONN (Front PERC) H755 FOXCONN (Front PERC) H355 Mellanox (NIC: NDR400) FH,1P,OSF...
  • Page 125 Broadcom (OCP: 10 Gb) 4P,BT Intel (OCP: 1 Gb) 4P,V2 Intel (OCP: 25 Gb) 4P,V2 Intel (OCP: 25 Gb) 2P,V2 FOXCONN (BOSS-N1,MONOLITHC) Dell (LOM Card) 1GX2,V2,16G FOXCONN (Front PERC) H965i FOXCONN (Front PERC) H755 FOXCONN (Front PERC) H355 Mellanox (NIC: NDR400) FH,1P,OSF...
  • Page 126 Broadcom (OCP: 10 Gb) 4P,BT Intel (OCP: 1 Gb) 4P,V2 Intel (OCP: 25 Gb) 4P,V2 Intel (OCP: 25 Gb) 2P,V2 FOXCONN (BOSS-N1,MONOLITHC) Dell (LOM Card) 1GX2,V2,16G FOXCONN (Front PERC) H965i FOXCONN (Front PERC) H755 FOXCONN (Front PERC) H355 Mellanox (NIC: NDR400) FH,1P,OSF...
  • Page 127 Inventec (LOM Card) 1GX2,16G Broadcom (OCP: 10 Gb) 4P,BT Intel (OCP: 1 Gb) 4P,V2 Intel (OCP: 25 Gb) 4P,V2 Intel (OCP: 25 Gb) 2P,V2 FOXCONN (BOSS-N1,MONOLITHC) Dell (LOM Card) 1GX2,V2,16G FOXCONN (Front PERC) H965i FOXCONN (Front PERC) H755 Installing and removing system components...
  • Page 128 Table 86. Configuration 2: R1B+R2+R3B+R4B (continued) Card type Slot priority Maximum number of cards FOXCONN (Front PERC) H355 FOXCONN (AdapterPERC) HBA355E 4, 9 Mellanox (NIC: NDR400) LP,1P,OSF 4, 9 Mellanox (NIC: NDR200) LP,1P,OSF 4, 9 Mellanox (NIC: NDR400) FH,1P,OSF 1, 3, 5, 11, 6, 7, 2, 12, 8, 10 Mellanox (NIC: NDR200) FH,1P,OSF 1, 3, 5, 11, 6, 7, 2, 12, 8, 10 MARVELL (HBA: FC32) FH,1P,S28,F1...
  • Page 129 Broadcom (OCP: 10 Gb) 4P,BT Intel (OCP: 1 Gb) 4P,V2 Intel (OCP: 25 Gb) 4P,V2 Intel (OCP: 25 Gb) 2P,V2 FOXCONN (BOSS-N1,MONOLITHC) Dell (LOM Card) 1GX2,V2,16G FOXCONN (Front PERC) H965i FOXCONN (Front PERC) H755 FOXCONN (Front PERC) H355 FOXCONN (AdapterPERC) HBA355E...
  • Page 130 Table 87. Configuration 3: R1A+R2+R3A+R4A (continued) Card type Slot priority Maximum number of cards Mellanox (NIC: NDR200) FH,1P,OSF 3, 6, 8, 11, 1, 10 MARVELL (HBA: FC32) FH,1P,S28,F1 3, 6, 8, 11, 10 Broadcom (HBA: FC32) FH,1P,SPDM 3, 6, 8, 11, 10 MARVELL (HBA: FC32) FH,2P,S28,F1 3, 6, 8, 11, 10 Broadcom (HBA: FC32) FH,2P,SPDM...

  • Page 131: Removing The Expansion Card Risers

    Table 87. Configuration 3: R1A+R2+R3A+R4A (continued) Card type Slot priority Maximum number of cards MARVELL (HBA: FC32) LP,2P,S28,F1 4, 9 Broadcom (HBA: FC32) LP,2P,SPDM 4, 9 Broadcom (HBA: FC64) LP,2P,SPDM 4, 9 FOXCONN (Front PERC) HBA355i,V2 Broadcom (OCP: 25 Gb) 4P,V3 Broadcom (OCP: 25 Gb) 2P,V3 Broadcom (OCP: 25 Gb) 2P,V2 Broadcom (OCP: 1 Gb) 4P,BT,V2...
  • Page 132 Figure 91. Removing the expansion card riser 3 Figure 92. Removing the expansion card riser 1 Installing and removing system components...
  • Page 133 Figure 93. Removing the expansion card riser 4 NOTE: Remove the riser air shroud to access the VGA bracket and the riser 2. 4. Loosen the captive screws and lift the VGA bracket from the system. Figure 94. Removing the VGA bracket 5.
  • Page 134 Figure 95. Removing the expansion card riser 2 6. If the risers are not going to be replaced, install riser blanks, and if required tighten the captive screws. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 135: Installing The Expansion Card Risers

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. If installed, remove the riser blanks and if required loosen the captive screws.
  • Page 136 Figure 98. Removing the Riser 3 blank Figure 99. Removing the Riser 2 blank 2. Holding the touch points, align the holes on the expansion card riser 2 with the guides on the system board. 3. Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board.
  • Page 137 Figure 100. Installing the expansion card riser 2 4. Align the guide pin on the VGA bracket with the slot on the riser 2. 5. Lower the VGA bracket and tighten the captive screws. Figure 101. Installing the VGA bracket NOTE: Install the riser air shroud after installing the riser 2 and the VGA bracket.
  • Page 138 Figure 102. Installing the expansion card riser 1 Figure 103. Installing the expansion card riser 4 Installing and removing system components...

  • Page 139: Removing Expansion Card From The Expansion Card Riser

    Figure 104. Installing the expansion card riser 3 Next steps 1. If opened, close the cable holder on the system board. 2. If removed, install the PEM. 3. Connect all the UPI cables and riser cables to the PEM connectors, observe the cable routing. NOTE: cable routing section for more information.
  • Page 140 Steps 1. Press the retention latch touch point and tilt the expansion card retention latch lock to open. 2. Before removing the card from the riser, tilt the card holder by pressing the touch point on the card holder. 3. Hold the expansion card by the edges and pull the card from the riser. NOTE: The numbers on the image do not depict the exact steps.

  • Page 141: Installing An Expansion Card Into The Expansion Card Riser

    For instructions, see the documentation accompanying the card. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.

  • Page 142: Removing The Full Length Expansion Card Risers

    6. Tilt and push the card holder to hold the card in the riser. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 108. Installing an expansion card into the expansion card riser Next steps 1.
  • Page 143 Steps To remove full length expansion card riser: a. Loosen the captive screws on the riser and system. b. Rotate the riser handle to unlock the riser from the system. c. Holding the riser handle and edges lift the expansion card risers from the connector on the system board. CAUTION: To avoid damaging the riser connectors, place the riser on the riser air shroud or the adjacent riser facing card holder side on top.

  • Page 144: Installing The Full Length Expansion Card Risers

    Figure 111. Removing the expansion card riser 3 CAUTION: To remove riser 3, disconnect the riser 3 signal cable connectors from the PEM and remove riser 1 and riser 4 to access riser 3 power cables on the system board. Next steps Replace the full length expansion card riser.
  • Page 145 NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 112. Installing the expansion card riser 3 Figure 113. Installing the expansion card riser 1 Installing and removing system components...

  • Page 146: Removing A Gpu

    Figure 114. Installing the expansion card riser 4 Next steps 1. Connect all the riser cables to the PEM connectors, observe the cable routing. NOTE: cable routing section for more information. 2. If removed, connect the BOSS-N1 signal and power cable to the connectors on the BOSS module. Install the cooling fan cage assembly.
  • Page 147 Figure 115. Removing the GPU from Riser 1 Figure 116. Removing the GPU from Riser 3 NOTE: Follow the same procedure, if two GPU cards are available in riser3. Installing and removing system components...

  • Page 148: Installing A Gpu

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. WARNING: Consumer-Grade GPU should not be installed or used in the Enterprise Server products.
  • Page 149 NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 2.
  • Page 150 Figure 119. Installing GPU on Riser 3 NOTE: Follow the same procedure, if two GPU cards are available in riser3. Figure 120. Installing GPU on Riser 4 Next steps 1. If removed, connect the BOSS-N1 signal and power cable to the connectors on the BOSS module. Install the full length expansion card riser Install the cooling fan cage assembly.

  • Page 151: Power Distribution Board

    Install the support bar. 6. Follow the procedure listed in After working inside your system. 7. Install any device drivers required for the card as described in the documentation for the card. Power distribution board This is a service technician replaceable part only. Removing the power distribution board There are power distribution boards (PDB) on either side of the system.

  • Page 152: Installing The Power Distribution Board

    Next steps Replace the power distribution board. Installing the power distribution board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the support bar. Remove the air shroud top cover.

  • Page 153: Processor And Heat Sink Module

    Processor and heat sink module This is a service technician replaceable part only. Removing the processor and heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 154 Figure 123. Removing the processor heat sink module 3. Lift the PHM from the system board or processor expansion module and set the PHM aside with the processor side facing Figure 124. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the...

  • Page 155: Removing The Processor

    Removing the processor Prerequisites WARNING: Remove the processor from processor and heat sink module (PHM) only if you are replacing the processor or heat sink. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 156: Installing The Processor

    Figure 126. Removing the retaining clip Next steps Replace the processor. Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the support bar.
  • Page 157 Figure 127. Installing the retaining clip 3. Align the processor with retaining clip, by using your fingers press the retaining clip on all the four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the retaining clip. Figure 128.
  • Page 158 NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it. Figure 129. Applying thermal grease 6. For new heat sink, pull and remove the plastic cover from the base of heat sink. Figure 130.

  • Page 159: Installing The Processor And Heat Sink Module

    Figure 131. Installing the heat sink onto the processor Next steps Install the processor heat sink module. 2. If removed, install the PEM. 3. If removed, Install the full length expansion risers. NOTE: Before installing the full length expansion card risers, install the GPU air shroud. Install the air shroud install the GPU air shroud.
  • Page 160 NOTE: The heat sink and processor are hot to touch for some time after the system has been powered off. Allow the heat sink and processor to cool down before handling them. Remove the PEM, if the system board processor and heat sink module (PHM) must be accessed. Steps 1.

  • Page 161: Processor Expansion Module

    Figure 133. Set the anti-tilt wires to the locked position and tightening the nuts Next steps 1. If removed, install the PEM. 2. If removed, Install the full length expansion risers. NOTE: Before installing the full length expansion card risers, install the GPU air shroud. Install the air shroud install the GPU air shroud.
  • Page 162 Remove the air shroud top cover. Remove the cooling fan cage assembly. Remove the air shroud remove the GPU air shroud. NOTE: The GPU air shroud can be removed only after the full length expansion card risers have been removed. 7.

  • Page 163: Installing The Processor Expansion Module (Pem)

    Installing the processor expansion module (PEM) Prerequisites NOTE: A PEM is required to install the third and the fourth processors. In order to replace the PEM board, the complete PEM must be replaced. NOTE: Remove the faulty PEM from the system and transfer the DIMMs and processor heat sink modules to the replacement PEM before installing it in the system.

  • Page 164: Pem Power Board

    Figure 135. Installing the PEM Next steps 1. If removed, install processor and heat sink module on the PEM. NOTE: Rotate the PEM module handle to the mid position to install the cables/connectors and the heat sink modules to the PEM board. 2.

  • Page 165: Installing The Pem Power Board

    6. If installed, remove the air shroud remove the GPU air shroud. NOTE: The GPU air shroud can be removed only after the full length expansion card risers have been removed. 7. If installed, Remove the full length expansion card riser.

  • Page 166: Optional Vga And Serial Com Port

    Steps 1. Align and lower the PEM power board into the system board connector. 2. Press the power board until seated firmly. 3. Insert the PEM power board cover. Figure 137. Installing the PEM power board Next steps Install the PEM.

  • Page 167: Installing The Vga And Serial Com Port

    Remove the riser air shroud. Steps 1. Disconnect the VGA and Serial COM port cable from the rear I/O board. 2. Loosen the captive screws and lift the VGA bracket from the system. Figure 138. Removing the VGA bracket 3. Open the latch on the VGA bracket and slide the VGA and Serial COM port out of the VGA bracket. Figure 139.
  • Page 168 Remove the cooling fan cage assembly. Remove the air shroud remove the GPU air shroud. NOTE: The GPU air shroud can be removed only after the full length expansion card risers have been removed. Remove the expansion card risers remove the full length expansion card riser.

  • Page 169: Optional Boss-N1 Module

    Install the air shroud install the GPU air shroud. Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 7. Follow the procedure listed in After working inside your system. Optional BOSS-N1 module Removing the BOSS-N1 module blank Prerequisites 1.

  • Page 170: Removing The Boss-N1 Card Carrier Blank

    Figure 143. Installing the BOSS-N1 module blank Next steps 1. Follow the procedure listed in After working inside your system. Removing the BOSS-N1 card carrier blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 171: Removing The Boss-N1 Module

    Steps Align the blank with the BOSS-N1 module bay and push it into the bay until it clicks into place. Figure 145. Installing the BOSS-N1 card carrier blank Removing the BOSS-N1 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 172 Figure 147. Removing the M.2 NVMe SSD 5. Disconnect the BOSS-N1 power and signal cable from the system board. 6. Using the Phillips #1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the BOSS-N1 module on Riser 1. 7.

  • Page 173: Installing The Boss-N1 Module

    Figure 149. Removing the BOSS-N1 power and signal cable from the BOSS-N1 module Next steps Replace the BOSS-N1 module Install the BOSS-N1 module blank. Installing the BOSS-N1 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 174 2. Align the BOSS-N1 module at an angle with the controller card module slot. 3. Insert the BOSS-N1 module and push the module horizontally towards the rear of the system until firmly seated. 4. Using the Phillips #1 screwdriver, secure the BOSS-N1 module with the M3 x 0.5 x 4.5 mm screw. 5.

  • Page 175: System Battery

    Figure 153. Installing the BOSS-N1 card carrier Next steps 1. If removed, Install the air shroud Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 5. Follow the procedure listed in the After working inside your system.
  • Page 176 Figure 154. Removing the system battery 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b. Press the battery into the connector until it snaps into place. Installing and removing system components...

  • Page 177: Optional Internal Usb Card

    Figure 155. Installing the system battery Next steps Install the cooling fan cage assembly. 2. Follow the procedure listed in After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b.

  • Page 178: Installing The Internal Usb Card

    Remove the air shroud. Remove the expansion card risers remove the full length expansion card riser. NOTE: cable routing section for more information. Remove the riser air shroud. 9. If required, remove the PEM. Steps 1. Holding the blue tag, lift the internal USB card to disconnect from the connector on the system board. 2.
  • Page 179 9. If required, remove the PEM. Steps 1. Connect the USB key to the internal USB card. NOTE: For information about the exact location of USB on system board, see System board jumpers and connectors section. 2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated. Figure 157.

  • Page 180: Intrusion Switch

    Intrusion switch This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the support bar.

  • Page 181: Installing The Intrusion Switch Module

    Next steps Replace the intrusion switch module. Installing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the support bar. Remove the air shroud top cover.

  • Page 182: Optional Ocp Card

    Install the expansion card risers Install the full length expansion card riser. Install the air shroud Install the cooling fan cage assembly. Install the air shroud top cover. Install the support bar. 8. Follow the procedure listed in After working inside your system.

  • Page 183: Installing The Ocp Card

    PEM. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. If installed, remove the filler bracket.
  • Page 184 Figure 162. Removal of filler bracket 2. Open the blue latch on the system board. 3. Slide the OCP card into the slot in the system. 4. Push until the OCP card is connected to the connector on the system board. 5.

  • Page 185: Power Supply Unit

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply unit (PSU) redundancy.

  • Page 186: Installing A Power Supply Unit Blank

    Figure 164. Removing a power supply unit blank Next steps Replace the PSU blank install the PSU. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If required, Remove the PSU. Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place.

  • Page 187: Installing A Power Supply Unit Adapter

    NOTE: cable routing section for more information. Remove the riser air shroud. Remove the PSU. Steps Using a Phillips #1 screwdriver, loosen the screws and remove the power supply unit adapter. Figure 166. Removing a power supply unit adapter Next steps Replace the PSU adapter Install the PSU.

  • Page 188: Removing A Power Supply Unit

    NOTE: For information about the cable management when the PSU is removed or installed while the system is in a rack, see the system’s cable management arm documentation at https://www.dell.com/poweredgemanuals. Steps Press the release latch and holding the PSU handle, slide the PSU out of the bay.

  • Page 189: Installing A Power Supply Unit

    Figure 168. Removing a power supply unit Next steps Replace the PSU install the PSU blank. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. For systems that supports redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power.

  • Page 190: Trusted Platform Module

    PSU is removed or installed while the system is in the rack, see the system’s cable management accessory documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 191: Initializing Tpm For Users

    Steps 1. Locate the TPM connector on the system board. For more information, see . 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4.

  • Page 192: System Board

    System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives.

  • Page 193: Installing The System Board

    Figure 171. Removing the system board Next steps Install the system board. Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label on the Express Service Tag with the iDRAC MAC address label of the replacement system board. 1.
  • Page 194 Figure 172. Installing the system board Next steps 1. Replace the following components: Trusted Platform Module (TPM) NOTE: The TPM Module must be replaced only while installing new system board. OCP card (if removed) Internal USB card (if removed) Processor and heat sink module to the system board e.

  • Page 195: Restoring The System Using Easy Restore

    4. Follow the procedure listed in After working inside your system. Restoring the system using Easy Restore The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
  • Page 196 NOTE: The procedure to remove the liquid cooling rear I/O board and rear I/O board is the same. Steps 1. Using a Phillips # 2 screwdriver, remove the screws that secure the LAN on Motherboard (LOM) card and rear I/O board to the system board.

  • Page 197: Installing The Lom Card And Rear I/O Board

    Figure 175. Removing the LOM card 3. If the LOM card is not going to be replaced, install a LOM card blank and tighten the screws. Figure 176. Installing the LOM card blank Next steps Replace the LOM card and rear I/O board.
  • Page 198 Figure 177. Removing the LOM card blank 2. Align the connectors and slots on the LOM card or rear I/O board with the connector and standoffs on the system board. 3. Press the LOM card or rear I/O board until firmly seated on the system board connector. 4.

  • Page 199: Control Panel

    Figure 179. Installing the rear I/O board Figure 180. Installing the liquid cooling rear I/O board Next steps Install the system board. 2. Follow the procedure listed in After working inside your system. Control panel This is a service technician replaceable part only. Removing the right control panel Prerequisites 1.
  • Page 200 Remove the air shroud top cover. Remove the cooling fan cage assembly. 6. If installed, Remove the air shroud remove the GPU air shroud. NOTE: The GPU air shroud can be removed only after the full length expansion card risers have been removed. 7.

  • Page 201: Installing The Right Control Panel

    Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the support bar. Remove the air shroud top cover. Remove the cooling fan cage assembly.

  • Page 202: Removing The Left Control Panel

    Figure 182. Installing the right control panel Next steps Install the PEM. 2. If removed, install the expansion card risers install the full length expansion card riser. NOTE: Before installing the full length expansion card risers, install the GPU air shroud. Install the side wall bracket.

  • Page 203: Installing The Left Control Panel

    9. If required, remove the PEM. Remove the side wall bracket. Steps 1. Using the Phillips #1 screwdriver, remove the screws that secure the left control panel and the cable cover to the system. 2. Remove the cable cover away from the system. 3.
  • Page 204 Steps 1. Align and slide the left control panel in the slot on the system. 2. Route the left control panel cable through the side wall of the system. 3. Align and slide the left control panel cable cover in the slot on the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.

  • Page 205: Chapter 8: Upgrade Kits

    Heat sink Installing a processor heat sink module Risers Not available as APOS kits, upgrades offered only with the "Basic Deployment Upgrade of Dell Server" service. Rail Offered, but without special service instructions Cable Management Arm (CMA) Offered, but without special service instructions Topics: •...

  • Page 206: Serial Com Port Kit

    Table 89. BOSS-N1 module kit components Components in kit R960 (quantity) BOSS-N1 controller card module BOSS-N1 card carrier 1 or 2* M.2 NVMe SSD 1 or 2* † M.2 NVMe SSD capacity label 1 or 2 BOSS-N1 card carrier blank M3 x 0.5 x 4.5 mm screws BOSS-N1 power cable for Riser 1 BOSS-N1 signal cable for Riser 1...
  • Page 207 Table 90. Serial COM port kit (continued) Components Quantity Cable For installation procedure of the serial COM port, see serial COM port section. Upgrade Kits...

  • Page 208: Chapter 9: Jumpers And Connectors

    Jumpers and connectors This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must know the connectors on the system board.
  • Page 209 Table 91. System board jumpers and connectors Item Connector Description IO_Riser4 (CPU 2) Riser 4 slot connector PPT2 Left PDB Connector R4_PWR1 Riser 4 Power Rear I/O Connector GPU BATT1 GPU Power 1 R3_PWR1 Riser 3 Power SL8_CPU2_PB5 PCIe Connector 8 SL9_CPU2_P6 PCIe Connector 9 B9, B1, B15, B7, B11, B3, B13, and B5...
  • Page 210 Table 91. System board jumpers and connectors (continued) Item Connector Description FAN4 FAN 4 SL4_CPU1_PA3 PCIe Connector 4 PWRD_EN and NVRAM_CLR Jumper PWR2 Bay 2 Power FAN3 FAN 3 UPI1 UPI Connector 1 SL3_CPU2_PA2 PCIe Connector 3 FAN2 FAN 2 PWR1 Bay 1 Power FAN1...
  • Page 211 Figure 187. PEM jumpers and connectors Table 92. PEM board jumpers and connectors Item Connector Description SL18_CPU4_P5 PCIe Connector 18 SL19_CPU4_PA6 PCIe Connector 19 SL20_CPU4_PB6 PCIe Connector 20 D9, D1, D15, D7, D11, D3, D13, and D5 DIMMs for CPU 4 for channels A, B, C, and D SL21_CPU4_P7 PCIe Connector 21 SL22_CPU3_P8...

  • Page 212: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 213 NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new password(s) the next time it boots. 5. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system. 6.

  • Page 214: Chapter 10: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • Power button LED • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes •...
  • Page 215 Figure 189. Status LED indicators Table 95. Status LED indicators and descriptions Icon Description Condition Corrective action ● Check the System Event Log to determine if the drive has an error. ● Run the appropriate Online Diagnostics test. The indicator turns solid amber if Restart the system and run embedded Drive indicator there is a drive error.

  • Page 216: System Health And System Id Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.

  • Page 217: Idrac Quick Sync 2 Indicator Codes

    If the problem persists, see the Getting help section. www.dell.com/poweredgemanuals or Dell OpenManage Server Administrator User’s Guide at https://www.dell.com/openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system. If the problem persists, see mode.

  • Page 218: Lcd Panel

    The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >...

  • Page 219: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 220: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 192.
  • Page 221 Table 103. AC and DC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU.

  • Page 222: Drive Indicator Codes

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.

  • Page 223: Dell Embedded System Diagnostics

    Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to: ● Run tests automatically or in an interactive mode ●...

  • Page 224: Chapter 11: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 225: Quick Resource Locator For Poweredge R960 System

    Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 226: Chapter 12: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 227 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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