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Epson EcoTank ET-M1170 User Manual
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Epson EcoTank ET-M1170 User Manual

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ET-M1170 User's Guide

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Summary of Contents for Epson EcoTank ET-M1170

  • Page 1 ET-M1170 User's Guide...

  • Page 3: Table Of Contents

    Changing the Power Off and Sleep Timer Settings - Windows ............14 Changing the Power Off and Sleep Timer Settings - Mac.............. 14 Epson Connect Solutions for Smartphones, Tablets, and More ............15 Using Epson Email Print ....................... 16 Using the Epson iPrint Mobile App ....................16 Using Epson Remote Print ......................
  • Page 4 Loading Paper in the Rear Paper Feed ....................40 Paper Loading Capacity ........................43 Double-sided Printing Capacity ......................45 Compatible Epson Papers........................45 Paper or Media Type Settings - Printing Software................47 Printing from a Computer ......................... 48 Printing with Windows ........................48 Selecting Basic Print Settings - Windows ..................
  • Page 5 Changing Automatic Update Options .................... 70 Printing with the Built-in Epson Driver - Windows 10 S............... 71 Selecting Print Settings - Windows 10 S..................71 Printing on a Mac ..........................75 Selecting Basic Print Settings - Mac ..................... 76 Paper Source Options - Mac ..................... 79 Print Quality Options - Mac .......................
  • Page 6 Print Head Cleaning ........................110 Cleaning the Print Head Using the Product Buttons..............110 Cleaning the Print Head Using a Computer Utility..............111 Power Cleaning ........................... 114 Power Cleaning Using a Computer Utility ................114 Print Head Alignment ........................116 Aligning the Print Head Using a Computer Utility.................
  • Page 7 Paper Ejection Problems ......................146 Solving Problems Printing from a Computer..................147 Nothing Prints ..........................147 Product Icon Does Not Appear in Windows Taskbar ..............148 Printing is Slow ..........................149 Solving Page Layout and Content Problems ..................150 Inverted Image..........................151 Too Many Copies Print ........................
  • Page 8 FCC Compliance Statement......................172 Binding Arbitration and Class Waiver ....................173 Trademarks ............................176 Copyright Notice..........................176 A Note Concerning Responsible Use of Copyrighted Materials........... 177 Default Delay Times for Power Management for Epson Products ..........177 Copyright Attribution ........................177...

  • Page 9: Et-M1170 User's Guide

    ET-M1170 User's Guide Welcome to the ET-M1170 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 10: Product Basics

    See these sections to learn about the basic features of your product. Control Panel Buttons and Lights Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using Google Cloud Print Setting Up Google Cloud Print on a Chromebook Using the Mopria Print Service...

  • Page 11: Product Parts Locations

    Wi-Fi button Wi-Fi and Wi-Fi Direct lights ink and paper lights stop button Parent topic: Product Basics Related references Product Light Status Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front/Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front/Inside...
  • Page 12 Printer cover Print head Ink tank cover Ink tank cap Ink tank Front cover Paper cassette cover Feeder guard Rear paper feed slot Rear paper edge guides Output tray Output selector Paper cassette edge guides Paper cassette...

  • Page 13: Product Parts - Back

    Parent topic: Product Parts Locations Product Parts - Back Rear cover LAN port USB port AC inlet Maintenance box cover Parent topic: Product Parts Locations The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.

  • Page 14: Changing The Power Off And Sleep Timer Settings - Windows

    Changing the Power Off and Sleep Timer Settings - Windows You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .

  • Page 15: Epson Connect Solutions For Smartphones, Tablets, And More

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 16: Using Epson Email Print

    Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.

  • Page 17: Using Epson Remote Print

    Wi-Fi or Wired Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.

  • Page 18: Setting Up Google Cloud Print On A Chromebook

    2. Note your product's IP address by checking your network status. See the link below. 3. Connect your computer or your mobile device to the same wireless network as your Epson product. 4. Enter your product's IP address into the address bar of a web browser.

  • Page 19: Using The Mopria Print Service

    You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.

  • Page 20: Android Printing Using The Epson Print Enabler

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

  • Page 21: Using Windows 10 Mobile Printing

    There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
  • Page 22 • Siri: Download and install the Epson iPrint app then select your product. See the link below for instructions. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.

  • Page 23: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.

  • Page 24: Wi-Fi Direct Mode Setup

    You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device...

  • Page 25: Wi-Fi Protected Setup (Wps)

    2. Hold down the network status button on the product for at least five seconds to print a network status sheet. Note: If you release the button before five seconds has passed, a network connection report is printed instead of a network status sheet. 3.

  • Page 26: Printing A Network Status Sheet

    Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details. 1.

  • Page 27: Network Connection Report Codes And Messages

    Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
  • Page 28 Error code and message Solution E2, E3, or E7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
  • Page 29 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
  • Page 30 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
  • Page 31 Error code and message Solution Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.

  • Page 32: Changing Or Updating Network Connections

    Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.

  • Page 33: Changing A Usb Connection To A Wi-Fi Connection

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 34: Connecting To A New Wi-Fi Router

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...

  • Page 35: Loading Paper

    Loading Paper in the Rear Paper Feed Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Loading Paper in the Cassette You can load paper up to this size in the paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]).
  • Page 36 2. Pull out the paper cassette until it stops. Note: You cannot remove the paper cassette. 3. Slide the edge guides outward.
  • Page 37 4. Do one of the following: • Insert paper into the cassette with the printable side facedown and slide it in until it stops. Note: Make sure the paper is loaded against the rear of the cassette. • For legal-size paper, load paper using the guide line as shown.
  • Page 38 • For 8.5 × 13 inch (216 × 330 mm) paper, load paper using the guide line as shown. • Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown.
  • Page 39 5. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides. 6. Slide the cassette back into the product until it stops. 7. Do one of the following: •...

  • Page 40: Loading Paper In The Rear Paper Feed

    • Load paper short edge first and printable side facedown. • Load letterhead or pre-printed paper top edge first. • Make sure the paper fits under the tabs on the edge guides and does not stick out from the rear of the cassette.
  • Page 41 2. Slide the edge guides out all the way. 3. Do one of the following: • Insert one sheet of paper printable side up and short edge first, in the center of the rear paper feed slot. • Load one envelope in the center of the rear paper feed slot. Load it printable side up and flap edge left.
  • Page 42 • Load one sheet of loose-leaf or other paper with holes facing as shown. You can load one sheet at a time in only these sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 ×...

  • Page 43: Paper Loading Capacity

    Always follow these paper loading guidelines: • Load only one sheet or envelope at a time. • Load paper short edge first and printable side up. • Load letterhead or pre-printed paper top edge first. • If you have trouble loading an envelope, press it flat before loading it. •...
  • Page 44 User-defined (7.2 × 10.1 inches [182 × 257 mm] to 8.5 × 11.7 inches [215.9 × 297 mm]): 1 sheet Epson Bright White Pro Paper 200 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte...

  • Page 45: Double-Sided Printing Capacity

    • Epson Premium Presentation Paper Matte Double-sided • Epson Ultra Premium Presentation Paper Matte • Envelopes Parent topic: Loading Paper Compatible Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm...
  • Page 46 Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter (8.5 × 11 inches S041586 [216 ×...

  • Page 47: Paper Or Media Type Settings - Printing Software

    Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Epson Ultra Premium Presentation Paper Matte Card Stock Thick paper 25 to 68 lb (91 to 256 g/m²) Epson Presentation Paper Matte Presentation Paper Matte...

  • Page 48: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 49: Selecting Basic Print Settings - Windows

    Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 50 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6.

  • Page 51: Paper Source Options - Windows

    Related tasks Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette Selects the paper in the cassette as the paper source.

  • Page 52: Selecting Double-Sided Printing Settings - Windows

    Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
  • Page 53 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button.

  • Page 54: Double-Sided Printing Options - Windows

    You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.

  • Page 55: Print Density Adjustments - Windows

    Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows Print Density Adjustments - Windows...

  • Page 56: Selecting Additional Layout And Print Options - Windows

    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
  • Page 57 • Select Custom and click the Advanced button to manually adjust the tone correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...

  • Page 58: Custom Tone Correction Options - Windows

    Custom Tone Correction Options - Windows You can select any of the available options in the Tone Correction window to customize the image tone for your print job. Gamma Adjusts the midtone density of the image. Brightness Adjusts the overall lightness and darkness of the image. Contrast Adjusts the difference between the light and dark areas of the overall image.

  • Page 59: Image Options And Additional Settings - Windows

    Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen. Image Options Emphasize Text Adjusts the weight of printed text to increase readability.

  • Page 60: Selecting A Printing Preset - Windows

    Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
  • Page 61 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings.

  • Page 62: Selecting Extended Settings - Windows

    3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.

  • Page 63: Extended Settings - Windows

    Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 64: Printing Your Document - Windows

    Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.

  • Page 65: Locking Printer Settings - Windows

    You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
  • Page 66 • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.

  • Page 67: Locked Setting Options

    Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern...

  • Page 68: Changing The Language Of The Printer Software Screens

    1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4.
  • Page 69 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4.

  • Page 70: Changing Automatic Update Options

    Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.

  • Page 71: Printing With The Built-In Epson Driver - Windows 10 S

    Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
  • Page 72 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
  • Page 73 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
  • Page 74 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

  • Page 75: Printing On A Mac

    14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.

  • Page 76: Selecting Basic Print Settings - Mac

    Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
  • Page 77 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 78 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.

  • Page 79: Paper Source Options - Mac

    Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the Paper Source you wish to print from. 10.

  • Page 80: Selecting Page Setup Settings - Mac

    Fine For text and graphics with good quality and print speed. Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window.

  • Page 81: Selecting Print Layout Options - Mac

    Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
  • Page 82 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options. 2.

  • Page 83: Double-Sided Printing Options And Adjustments - Mac

    Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper.

  • Page 84: Printing Preferences - Mac

    You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.

  • Page 85: Printing Your Document - Mac

    Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Parent topic: Selecting Printing Preferences - Mac Printing Your Document - Mac...

  • Page 86: Printing From A Chromebook

    With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.

  • Page 87: Cancelling Printing Using A Product Button

    Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in, as long as you have Internet access. Visit Epson Support for Google Cloud Print (U.S) Epson Support for Google Cloud Print...

  • Page 88: Refilling Ink And Replacing The Maintenance Box

    Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.

  • Page 89: Checking The Ink And Maintenance Box Levels

    • Epson recommends filling the ink tank to the upper line when the product is not operating. • After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.

  • Page 90: Checking The Ink Level On Your Product

    Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Purchase Epson Ink and Maintenance Box Related tasks Refilling the Ink Tank Checking the Maintenance Box Level - Windows You can check your maintenance box level at any time using a utility on your Windows computer.

  • Page 91: Checking The Maintenance Box Level - Mac

    2. Replace the maintenance box if needed. Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Purchase Epson Ink and Maintenance Box Related tasks Replacing the Maintenance Box Checking the Maintenance Box Level - Mac You can check your maintenance box level at any time using a utility on your Mac.
  • Page 92 • You can update the maintenance box status by clicking Update. • Replace the maintenance box if needed. Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Purchase Epson Ink and Maintenance Box Related tasks Replacing the Maintenance Box...

  • Page 93: Disabling Special Offers With Windows

    Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .

  • Page 94: Purchase Epson Ink And Maintenance Box

    Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
  • Page 95 1. Open the ink tank cover. 2. Open the ink tank cap.
  • Page 96 3. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 97 4. Position the top of the ink bottle along the slot in front of the filling port, then slowly stand the bottle up to insert it.
  • Page 98 5. Wait for the ink to fill the tank. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle.

  • Page 99: Replacing The Maintenance Box

    Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Replacing the Maintenance Box Make sure you have a new maintenance box before you begin.
  • Page 100 Observe the following when replacing the maintenance box: • Do not drop the maintenance box or subject it to strong shocks. • Do not replace the maintenance box during printing; otherwise, ink may leak. • Do not remove the maintenance box or its cover except when replacing the maintenance box. •...
  • Page 101 3. Remove the used maintenance box. Note: Do not tilt the used maintenance box until after it is sealed in the plastic bag or ink may leak. Caution: Do not touch the maintenance box areas shown below; otherwise, ink may leak. Warning: If ink gets on your skin, wash it thoroughly with soap and water.
  • Page 102 4. Place the used maintenance box in the plastic bag that came with the new maintenance box. Seal the bag and dispose of it carefully. 5. Insert the new maintenance box and push it all the way in.
  • Page 103 6. Reattach the maintenance box cover and tighten the screw. Parent topic: Refilling Ink and Replacing the Maintenance Box...

  • Page 104: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper path.

  • Page 105: Checking The Nozzles Using The Product Buttons

    Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Buttons You can check the print head nozzles using the buttons on your product. 1. Press the power button to turn the product off. 2.
  • Page 106 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 6. If there are no gaps, the print head is clean and you can continue printing.

  • Page 107: Checking The Nozzles Using A Computer Utility

    If there are gaps or the pattern is faint, clean the print head. If almost the entire pattern is missing, see the link below for instructions on performing a Power Cleaning. Parent topic: Print Head Nozzle Check Related concepts Power Cleaning Related tasks Cleaning the Print Head Using the Product Buttons Checking the Nozzles Using a Computer Utility...
  • Page 108 You see a window like this: 4. Click Print.
  • Page 109 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 6. If there are no gaps, click Finish.

  • Page 110: Print Head Cleaning

    If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least six hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support.

  • Page 111: Cleaning The Print Head Using A Computer Utility

    Parent topic: Print Head Cleaning Related concepts Power Cleaning Related tasks Checking the Nozzles Using the Product Buttons Refilling the Ink Tank Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1.
  • Page 112 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print.
  • Page 113 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.

  • Page 114: Power Cleaning

    If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least six hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
  • Page 115 2. Load a few sheets of plain paper in the paper cassette. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .

  • Page 116: Print Head Alignment

    If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
  • Page 117 5. Click Next, then click Print to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. You see a window like this: 6. Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set.

  • Page 118: Cleaning The Paper Path

    Parent topic: Print Head Alignment Cleaning the Paper Path If you see ink on the back of a printout, you can clean the paper path to remove any excess ink. 1. Make sure no product lights are indicating errors. 2. Load a few sheets of plain paper in the product. 3.

  • Page 119: Checking The Sheet Counter - Windows

    You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...
  • Page 120 2. Select Printer and Option Information. You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets...

  • Page 121: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Print Head Path Cleaning the Paper Rollers Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the printer cover and front cover when you are not using the product to protect it from dust.
  • Page 122 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the flat white cable or the print head rail; otherwise, you may not be able to print.

  • Page 123: Cleaning The Paper Rollers

    6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture. Use it to lightly wipe ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage the product.
  • Page 124 4. Slide out the paper cassette and remove the paper. 5. Open the ink tank cover and make sure that the ink tank cap is securely closed.
  • Page 125 6. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 7. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly.

  • Page 126: Transporting Your Product

    9. Replace the paper, slide in the paper cassette, and connect the power cord and any interface cables. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here.
  • Page 127 3. Secure the print head to the case with tape. Caution: Do not place tape on the white flat cable or ink tubes inside the product; otherwise, you may damage your product. 4. Remove all the paper from the product. 5.
  • Page 128 8. Close the ink tank cover. 9. Place the product in a plastic bag. 10. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.

  • Page 129: Solving Problems

    Solving Page Layout and Content Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 130: Product Light Status

    Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Light Status You can often diagnose problems with your product by checking its lights. power light Wi-Fi light Wi-Fi Direct light ink light paper light Light status Condition/solution power light is on The product is turned on.
  • Page 131 If the error continues, contact Epson for support. An error has occurred during firmware updating. Connect your product All lights except the power using a USB cable and try updating the firmware again. If the error light are flashing continues, contact Epson for support.

  • Page 132: Running A Product Check

    Parent topic: Solving Problems Related references Paper Jam Problems in the Front of the Product Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Where to Get Help Related tasks Checking for Software Updates Related topics Loading Paper Refilling Ink and Replacing the Maintenance Box Running a Product Check...
  • Page 133 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning...

  • Page 134: Solving Setup Problems

    • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...

  • Page 135: Software Installation Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 136: Network Software Cannot Find Product On A Network

    Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 137: Product Cannot Connect To A Wireless Router Or Access Point

    Related tasks Printing a Network Status Sheet Printing a Network Connection Report Related topics Wi-Fi or Wired Networking Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: •...

  • Page 138: Cannot Print Over A Network

    obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
  • Page 139 • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.

  • Page 140: Wireless Network Connection Is Unstable On A Mac

    Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.

  • Page 141: Paper Jam Problems In The Front Of The Product

    • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the cassette printable side down. • Do not load binder paper with holes in the cassette. •...
  • Page 142 3. Lower the output selector. 4. Remove any jammed paper from the front of the printer. 5. Raise the output selector. 6. Close the front cover. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Related tasks Cancelling Printing Using a Product Button Related topics...

  • Page 143: Paper Jam Problems Inside The Product

    Paper Jam Problems Inside the Product If paper has jammed inside the product, follow the steps here. Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product. 1.
  • Page 144 Caution: Do not touch the flat white cable or translucent film inside the product. 4. Close the printer cover until it clicks into place. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Front of the Product Paper Jam Problems in the Rear Cover Related tasks Cancelling Printing Using a Product Button...

  • Page 145: Paper Jam Problems In The Rear Cover

    Paper Jam Problems in the Rear Cover If paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary. 2. Press the buttons to release the rear cover and remove the cover from your product. 3.

  • Page 146: Paper Ejection Problems

    4. Remove any jammed paper from the rear cover. 5. Press the buttons and reattach the rear cover. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Front of the Product Paper Jam Problems Inside the Product Related tasks Cancelling Printing Using a Product Button Related topics...

  • Page 147: Solving Problems Printing From A Computer

    Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Cancelling Printing Using a Product Button Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic:...

  • Page 148: Product Icon Does Not Appear In Windows Taskbar

    2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.

  • Page 149: Printing Is Slow

    • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.

  • Page 150: Solving Page Layout And Content Problems

    1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.

  • Page 151: Inverted Image

    Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.

  • Page 152: Incorrect Margins On Printout

    Print Head Cleaning Related tasks Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: •...

  • Page 153: Incorrect Image Size Or Position

    Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. •...

  • Page 154: Solving Print Quality Problems

    Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Parent topic: Solving Problems...

  • Page 155: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
  • Page 156 • Align the print head. • Adjust the print quality in the product software. • Clean the paper path. • If you printed when the ink level was too low to be seen in the ink tank window, refill the ink tank to the upper line and run the Power Cleaning utility.

  • Page 157: Faint Printout Or Printout Has Gaps

    Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. •...

  • Page 158: Grainy Printout

    Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...

  • Page 159: Uninstall Your Product Software

    In the next window, select your product, if necessary, and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software...

  • Page 160: Uninstalling Product Software - Mac

    Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
  • Page 161 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 162: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 163: Mac System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 164 Executive (7.25 × 10.5 inches [184 × 267 mm]) Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...

  • Page 165: Printable Area Specifications

    Printable Area Specifications Single sheets Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.81 inches (46 mm) minimum Reduced print quality area/bottom: 1.73 inches (44 mm) minimum Envelopes...

  • Page 166: Ink Specifications

    Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included ink bottle must be used for printer setup and is not for resale. The printer ships with a full ink bottle and part of the ink from the bottle is used to charge the print head.

  • Page 167: Electrical Specifications

    Width Stored: 14.8 inches (375 mm) Printing: 14.8 inches (375 mm) Depth Stored: 13.7 inches (347 mm) Printing: 13.7 inches (347 mm) Weight Approximately 9.7 lb (4.4 kg) (without ink and power cord) Parent topic: Technical Specifications Electrical Specifications Note: Check the label on the product for its voltage. Power supply rating 100 to 240 V Rated frequency range...

  • Page 168: Interface Specifications

    Interface Specifications Interface type Hi-Speed USB Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n; IEEE 802.11n is available only for the HT20 Security WPA2-PSK (AES); WPA2 compliant with support for WPA/WPA2 Personal WEP (64/128 bit) Frequency range 2.4 GHz Maximum radio frequency 20 dBm (EIRP)

  • Page 169: Safety And Approvals Specifications

    • Manufacturer: Seiko Epson Corporation • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 170: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 171 • Always turn off the printer using the power button, and wait until the power light stops flashing before unplugging the printer or cutting off power to the electrical outlet. • Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle.

  • Page 172: Wireless Connection Safety Instructions

    Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.

  • Page 173: Binding Arbitration And Class Waiver

    1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 174 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
  • Page 175 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 176: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 177: A Note Concerning Responsible Use Of Copyrighted Materials

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...
  • Page 178 Parent topic: Copyright Notice...

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