Page 1 User Guide Mailing Systems IS-6000...
Page 2: Table Of Contents
Table of Contents Read this First What you will Find in this Manual ...............3 Safety Requirements ..................6 Mailing System Overview Mailing System Components ................11 Operator Controls ....................22 System Connections ..................31 System Connectors ..................34 System Power Management ................38 Processing Mail Processing Mail Guidelines ................45 Standard Setup ....................46 Running Mail ....................65 Running Special Mail Types ................74...
Page 3 Funds Data Reports ..................190 Account Data Reports ..................193 System Data Reports ..................199 Advanced Reporting ..................204 Online Services iMeter Applications Overview .................213 Connecting to Online Services ...............214 Uploading Statistics ..................218 System Online Services .................219 Configuring the System Settings Overview ..................225 Logging in / out as the Supervisor ..............226 Postage Default Settings ................228 Creating Shortcuts ..................233 Printing Default Settings ................240...
Page 4 10.4 Cleaning the Mail Path .................312 10.5 Touchscreen Calibration ................316 10.6 Maintenance processes ................317 Troubleshooting 11.1 Envelope Stoppages and Jams ..............321 11.2 Label Stoppages and Jams ................326 11.3 Weighing Problems ..................328 11.4 Diagnostics and System Data ..............330 System Specifications 12.1 Operating Specifications ................339 12.2 Environmental conditions ................340...
Page 6: Read This First
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual ........3 Safety Requirements .............6...
Page 8: What You Will Find In This Manual
What you will Find in this Manual Read this First on page 1 Make sure you have read and fully understood the safety require- ments in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
Page 9 What to do when a problem occurs: jamming, bad sealing, poor printing etc. System Specifications on page 335 Detailed capabilities of your mailing system. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform.
Page 10 Personal Identification Number Pre-Paid Imprint Postal Security Device (Meter) Weighing Platform (Scale) Canada Post Corporation Mailing Account Software This manual uses the acronyms listed below. Acronym Description Ascending Total Postage Used Descending Postage Available Franking function that allows you to frank mail for a third party using an EKP number.
Page 11: Safety Requirements
Safety Requirements Please read this section carefully before connecting or using your equipment. Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements (120V - 60Hz). In addition to checking the power requirements, we also recommend that you: •...
Page 12 Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star® qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity. Spending a large portion of time in low-power mode not only saves energy but helps your equipment run cooler and last longer.
Page 13 Your Mailing System contains moving parts. Keep fingers, long hair, jewellery, neck ties, and loose clothing away from the mail path at all times.
Page 14: Mailing System Overview
Mailing System Overview Get to know your mailing system in this section. Mailing System Components ..........11 How to use the Handheld Scanner ..............21 Operator Controls ..............22 How to toggle from your Mailing System display mode to your PC display mode ......................29 System Connections ............31 System Connectors .............34 System Power Management ..........38...
Page 16: Mailing System Components
Mailing System Components The illustrations and tables below show the basic Mailing System configuration, including optional accessories you may have added. Equipment overview...
Page 17 Automatically feeds envelopes of different sizes and Mixed-Mail Feeder seals them if required. Dynamic Weighing Automatically weighs and rates mail that can be pro- Module cessed through the mailing system. Print Base Prints postage on mail or labels. Collects and stacks processed mail. Stacker (optional) There are three optional stackers available.
Page 18 Equipment Details Envelope Hopper Envelopes are loaded here for processing. Prevents skewing and/or large stack of mail from falling Side guide over. Provides access to Feeder for maintenance or to clear Feeder release handle stoppages. Provides access to filter for cleaning. Sealer water filter ac- cess Removable filter for user self-maintenance.
Page 19 Print Base Top View Postage meter that stores funds and tracks postage us- Meter (Postal security age. device/PSD) DO NOT REMOVE. Meter (PSD) Access Provides access to meter (PSD). Lift from right side to Door open.
Page 20 Front view Print Base Release Release lever for ink tank. Lever Reservoir that supplies ink to print head. Ink tank See also How to Change the Ink Tank on page 303. Ink tank Access Door Provides access to change ink tank. Flip down to open.
Page 21 Control Panel The control panel includes a touch-screen monitor and a keyboard with touchpad mouse. Monitor Color, touch-screen display. Allows the input of data to your mailing system. Keyboard To use the numerical keys, ensure that [Num lock] is activated.
Page 22 Dynamic Weighing Module The Dynamic Weighing Module is an in-line weighing scale that is placed between the Feeder and the Print Base. It receives envelopes from the Feeder, and measures four points (length, width, thickness and weight) to determine the postage value. Cover Provides access to stalled mail pieces.
Page 23 Stackers (option) The mailing system offers trays or a motorized conveyor stacker to collect and stack processed mail. There are three options, each offering a different level of stacking capacity: • Catch tray • Drop tray • Motorized Conveyor Stacker The greater the stacking capacity is, the more efficient the mail is processed.
Page 24 Motorized Conveyor Stacker (option) The Motorized Conveyor Stacker, a motorized envelope stacker with a conveyor belt, offers the highest level of mail processing efficiency. It provides the greatest envelope stacking quantity, while reducing the amount of interventions. You can select a working mode on the stacker by using the switch button: •...
Page 25 Accessories Weighing Platform The Weighing Platform allows you to process mail that cannot pass through the Base or Dynamic Weighing Module. Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
Page 26: How To Use The Handheld Scanner
Handheld Scanner (option) The handheld scanner is used: • to identify accounts through barcodes How to use the Handheld Scanner To use the Handheld Scanner: Place the handheld scanner above the barcode you want to scan. Press the button on the handheld scanner to scan the barcode. A beep indicates that the scan is completed.
Page 27: Operator Controls
Operator Controls Control Panel The touch-screen monitor, in combination with a PC keyboard, provides you with complete control of the Mailing System. • To perform an operation or function, touch the corresponding area on the touch-screen display, or use the touchpad mouse on the keyboard. •...
Page 28 Imprint, Postage and Rate Section This area allows you to: • Customize the imprint by adding an Ad slogan. • Set, advance or omit the Date printed in the indicia (stamp). • Select the postal rate that will be used for rating and printing of postage values. Displays name of the currently selected Imprint Memory Imprint Details (if applicable).
Page 29 Date Settings Allows you to set, advance or omit the date. Postage Amount and Displays the postage and weight of a mail piece. Weight Names in bold indicate buttons. Account Section This area displays the current account name and number and allows the user to select a new account: Displays the account name and number currently selec- Account Information...
Page 30 This area displays the current account name and number and allows the user to select a new account: Displays the account name and number currently selec- Account Information ted. Account Selection Allows you to select an account by name or number. Displays the current count of how many pieces of mail Stamp Counter have been processed.
Page 31 This area allows selection of primary operating modes, including sealing, weighing and label printing. Mixed Sealing Offers three different sealing modes. Allows adjustment of the moistening level for sealing Moistening Level envelopes. Quiet Mode Offers a reduced noise level with a reduction in speed. Weighing type Allows selection of weighing options.
Page 32 Resets the “Metered items” counter to zero. This is the Reset counter starting point for “Batch Data” reports. Indicates there is an electronic interface to a folder/in- Inserter Control serter. PC Connected Indicates there is a connection to a PC. Names in bold indicate buttons.
Page 33 Display Adjustment You can adjust the height and the angle of the display. Use the handle located behind the display (top arrow in above illustration) to unlock the mechanism and adjust height and angle. To adjust display contrast and brightness, use the buttons located at the bottom of the screen.
Page 34: How To Toggle From Your Mailing System Display Mode To Your Pc Display Mode
Stops the Mailing System motors. This also stops mail Stop from being processed. Allows a screen toggle on your Mailing System and to PC Toggle display either Mailing System display or your PC display. Sleep/wake Wakes the Mailing System up or turns it to 'Sleep' mode. PC Toggle You can use the screen of your Mailing System to display your PC interface by connecting your PC to your Mailing System.
Page 35 Keyboard The Keyboard is a standard personal computer keyboard. You can use the shortcuts listed in the table below NAVIGATION KEYS [Enter] Validates the current screen. Clear [Backspace] Deletes the last character or digit in an entry field. Delete [Del] Deletes the next character or digit in an entry field.
Page 36: System Connections
System Connections Base + Feeder Power...
Page 37 Base + Feeder + Dynamic Weighing Module Power...
Page 38 Base + Stacker Power...
Page 39: System Connectors
System Connectors Base connectors On the right-hand side The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the Mailing System base. Power connector To wall socket Power connector To Conveyor Stacker RJ 45 For future use USB ports To any USB device*...
Page 40 On the left-hand side USB ports To any USB devices* To LAN cable LAN port RS232 (COM1/2) To Inserter To Feeder or Dynamic Weighing Module DVI Connector To display Power connector To Feeder or Dynamic Weighing Module * USB devices: Keyboard, Printer, LAN adaptor, Bar Code Reader… All USB devices have to be plugged with the system powered OFF.
Page 41 Feeder connectors Power connector To Base or Dynamic Weighing Module To Feeder or Dynamic Weighing Module RJ45 For future use...
Page 42 Dynamic Weighing Module connectors To Base To Feeder Power connector To Base Power connector To Base Conveyor Stacker connectors Power connector To Base...
Page 43: System Power Management
System Power Management System ON/OFF The ON/OFF switch is located at the rear of the right ON/OFF switch hand side of the Mailing System base. Turns the Mailing System ON or ON/OFF OFF.
Page 44: How To Turn The System On/Off
Always use the ON/OFF switch to switch off the system. Never unplug the power cord. How to Turn the System ON/OFF Press either side of the switch to turn the Mailing System ON or OFF. - The dash (or I) indicates the ON side. - The circle (or O) indicates the OFF side.
Page 45: How To Switch Between 'Sleep' And 'Wake' Modes
SLEEP / WAKE KEY The Sleep/Wake key is located at the top right corner of the control panel. Sleep/wake Wakes the Mailing System up or turns it to 'Sleep' or 'Soft- off' mode. How to Switch Between 'Sleep' And 'Wake' Modes Press the Sleep/Wake key to switch between “Sleep”...
Page 46: How To Start / Stop The Mail Processing
How to Start / Stop the mail processing Press the corresponding button on the control panel to start/stop the Mailing System.
Page 48: Processing Mail
Processing Mail This section describes how to set up a work session. Depending on the Type of Task you wish to run, you can: Choose a Meter Impression, Select a Postage Rate, Select a Weighing Method, Activate the Sealing Function, and so on. Processing Mail Guidelines ..........45 Standard Setup ..............46 How to Sort Mail by type ................49...
Page 49 How to Reset the Item Counter ..............101 How to Display the Imprint Settings Screen ..........104 How to Add (or Cancel) an Ad slogan on the Stamp ........107 How to Select a Permit ................108 How to Apply (or Cancel) a Print Offset ............109 How to Change the Date on the Stamp ............111 How to use an Impression Memory ..............112 How to Use the Feeder ................114...
Page 50: Processing Mail Guidelines
Processing Mail Guidelines In this Chapter This chapter provides procedures to process mail. Procedures are organized in the following successive parts: • Sequences of general steps involved in mail standard processing (Standard Setup on page 46) • Additional sequences for special mail processing: re-dating, presort works, permit mail...
Page 51: Standard Setup
Standard Setup Recommended Mail Processing Steps This section recommends a standard list of steps to help you process your mail efficiently. As mail requirements differ from day to day, some of the settings may not be necessary, or the order may vary. The order given below is recommended. Preparing Mail and Mailing System for Operation Mail preparation involves: •...
Page 52 Enhancing the Printed Stamp You can enhance the appearance and impact of your envelope with messaging and graphics: • Add a graphical imprint to the stamp (for example, Ad slogan) • Move the imprint to the left by using the offset Print Mode. Final Mailing Preparation Before beginning processing, these last steps may be necessary for each stack of mail: •...
Page 53 Mail Types and Associated Tasks This table below provides details on the different process you can carry out and the related task and parameters. If you want to..then select Print ...and apply settings: Mode... • Rate Apply Standard postage [Standard] to outgoing mail •...
Page 54: How To Sort Mail By Type
Sorting Mail To maximize efficiency in mail processing, sort your mail into groups that have similar characteristics. By doing this, it may reduce the amount of work steps by minimizing the number of times you change Print Modes, weighing modes, sealing modes and rate selection.
Page 55 Turning on the System and Starting a Work Session Turning on your system automatically starts a work session set up using your Default System Settings. Depending on the Default System Settings you choose: • Access to your system may be open to all Users •...
Page 56: How To Log In And Start A Work Session
How to Log in and Start a Work Session To log in as a user: Ensure the system is powered up, otherwise see Operator Controls on page 22. “Wake up” the system The system may display one of the following screens: - Home screen [Print Postage] - Login screen - Account screen...
Page 57 Do you have enough ink for the To display the level of ink in the printing headset, see work session? How to Display Ink Tank Data (User on page 302). You can set a low postage warning (see How to Set the Low-Funds Threshold on page 245).
Page 58: Enhancing And Modifying The Stamp
Enhancing and Modifying the stamp Follow the sequence to check the Print Mode and enhance the stamp. Once your mail stack is ready: Make sure you are on the home screen of the Print Mode [Print postage]. The name of the Print Mode is indicated on the title bar of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 91.
Page 59 You may customize and enhance the stamp as follows: The configurable stamp elements include: add an Ad slogan, adjust the day/date of mailing, offset the print position to move the stamp up to 50 mm /2" further away from the right edge of the envelope. Changing an Ad slogan requires an update.
Page 60 For detailed instructions, see How to Change the Date on the Stamp on page 111. To offset the print position, press the Print Position area on the screen and select the print position. For detailed instructions, see How to Apply (or Cancel) a Print Offset on page 109.
Page 61 For detailed instructions, see How to Use Sorter function For frequently used tasks, set an Impression memories for fast selection. Using Impression Memories on page 112. You can check (or change) the printing options by using the Imprint settings screen: Press and select the path: Imprint settings Press the corresponding button to change a selection:...
Page 62 Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions on page 51.
Page 63: Settings Sequence For Postage
Settings Sequence for Postage From the [Standard] home screen:...
Page 64 Select a rate (and extra services if necessary). Use the buttons in the rate area: You may: - Select one of the six rate shortcuts You can create up to 5 favorite rate shortcuts on the home screen. To set rate favorite shortcuts, see Creating Shortcuts on page 233.
Page 65 Select a weighing method, or manually enter the weight if you have not manually entered the postage value. To change the weighing method, touch the Weighing mode area..and select a mode in the Weighing mode screen. (Options on screen may vary depending on installed weighing devices and options purchased.) For details, see How to Change the Weighing Mode...
Page 66: Changing Accounts
Changing Accounts To process mail using a different account, follow the procedure below. This only applies if you track account/department usage and the Account mode is activated (see Account Management and Access Control on page 129). Changing Accounts To change accounts: As a user: Press the Account area on the homepage screen The list of accounts you can choose from is displayed.
Page 67: How To Reset The Item Counter
Resetting the Item Counter The Item counter allows you to generate a ' batch report ' on those mail pieces processed since the last reset of the counter. • For more information about Batch Reports, see Counter Data Reports on page 181. How to Reset the Item Counter If you require a 'batch report' for the mail you are about to process: Press Reset counter button on the touch-screen.
Page 68 Checking the Sealing Mode The Feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail. If activated, the sealer can work in two modes: • Sealing nested (open) flaps only. It will not seal flaps that are closed flat. In this mode you can mix sealed envelopes along with nested envelopes that require sealing.
Page 69 How to Select the Mixed Sealing Press the Mixed Sealing Button to select the mode. The Mixed Sealing screen is displayed. Select a sealing mode. See also • As supervisor, you can set the default mixed sealing and moisture level: see Sealer Default Settings on page 247.
Page 70: Running Mail
Running Mail Recommended Steps for Processing Mail To run mail, complete the preparation steps in section Standard Setup on page 46, before following the steps below. Running mail varies significantly depending on the Weighing mode you choose. The current weighing mode is indicated by the icon on the Weighing mode button. •...
Page 71 Using Labels You may print postage on precut, self-adhesive labels or thermal, pressure sensitive roll tape. A label dispenser is available: • Internal label dispenser (ILD) for precut labels. This is a standard feature on the Mailing System. See Filling the Internal Label Dispenser on page 120.
Page 72: Steps To Run Mail In Dynamic Weighing Modes
Steps to Run Mail in Dynamic Weighing Modes In Weigh all mode ( From the home screen: Place your stack of mail in the hopper. For more details, see Using the Feeder on page 114. Press [start] to process the stack. The system will now feed (seal), weigh, rate, stamp and stack the mail.
Page 73: Running Mail In Standard Weighing Mode
Running Mail Using the External Weighing Platform The external Weighing Platform is used for large, heavy or bulky mail that cannot be run through the Mailing System with a Dynamic Weighing Module. On the other hand, if you do not have the optional Dynamic Weighing Module, you will need to use the platform to weigh and rate all your mail.
Page 74 Remove the envelope from the WP. Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. The Mailing System applies postage and the envelopes are sent to the mail tray or stacker.
Page 75 Running Mail in Differential Weighing Modes Differential weighing offers faster, more efficient mail processing when using an external Weighing Platform (WP). In this mode, you can place a stack or container of mail on the Weighing Platform. The weight is then calculated as each mail piece is removed from the Weighing Platform (by calculating the differential from the amount on the Weighing Platform less the weight removed).
Page 76: Steps To Run Mail In Differential Weighing Modes
Steps to Run Mail in Differential Weighing Modes In Differential Weighing Mode ( From the home screen: Select the weighing mode, place the stack of mail (or container) on the Weighing Platform, then follow the instructions on the screen or the steps below. Remove the first piece of mail from the top of the stack.
Page 77: Running Mail In Manual Weighing Mode
Running Mail in Manual Weighing Mode The Mailing System offers for manual weighing: • Manual weight entry ( ), where you enter a known weight to calculate the postage value. This may be used if the weight exceeds the limit of your Weighing Platform but another scale has been used to determine the weight.
Page 78 B) To print on one or several identical labels Press [label Printing] button. A label selection screen is displayed. Using the keyboard or the arrows, enter the number of labels being printed. If necessary, using the buttons, change the label dispenser you want to use (if a RLD is installed).
Page 79: Running Special Mail Types
Running Special Mail Types [Date Correction] Mode The postal service requires the date of mailing to be printed on the mail. If you need to correct the date of “stale” mail bearing an older date, you must print a $00.00 value with the correct date of mailing on the back side of the envelope.
Page 80: Steps To Correct The Date Of Mail
Steps to correct the date of mail Make sure you are on the home screen of the Print Mode [Date corection]. The name of the Print Mode indicated on the first line of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 91 To change the date, press Date Selection area on the screen to display Date Advance...
Page 81: How To Correct The Postage Amount
Postage Value Correction Mode In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Postage Value Correction Meter Impression. This type of Meter Impression corrects the postage amount that has already been printed. Only corrections that increase the postage amount are possible.
Page 82: How To Correct The Postage Value (Running Mail)
Running Mail Once you have completed setting up your Impression, follow the instructions below to process your Postage Value Correction Impression. How to correct the Postage Value (Running Mail) To print a Postage Value Correction Impression: Press . The system motors will start running. Insert the mail piece(s) into the mail path against the rearguide wall, side to be printed facing upwards (see How to Use the Feeder...
Page 83 With metered mail, running permit mail involves the following steps to prepare the mail and the machine: • Sorting mail by type (see Sorting Mail on page 49) • Logging into the system (see Turning on the System and Starting a Work Session on page 50) •...
Page 84: Steps To Set Up Permit Mail Printing
Steps to Set Up Permit Mail Printing Once your mail stack is ready: Make sure you are on the home screen of the Print Mode [Permit Mail]. The name of the Print Models indicated on the first line of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 91.
Page 85 Select a weighing type The weighing type determines which weighing device will be used and the weight is used for reporting purposes. If the batch is all the same size and weight, use Weigh First Piece (if you have a Dynamic Weighing Module) or standard weighing to weigh and record the first piece.
Page 86 You can review your print setup by using the Imprint settings screen: Press and select the path: > Imprint settings Press the corresponding button to change a parameter. From left to right: - Slogan - Permit * * These options have postal implications. To set the stamp quickly, consider using impression memories.
Page 87: Steps To Run Permit Mail
Running Permit Mail After completing the initial set up in Steps to Set Up Permit Mail Printing on page 79, follow the steps below to run mail. Steps to Run Permit Mail From the Print Mode: [Permit mail] home screen: Start a new Operational Permit Report if necessary.
Page 88: How To Process Incoming 'Received' Mail
Running mail for “Received” You can print the date on incoming mail for internal tracking purposes. The Text “Received” can be added before the date. This feature is useful for companies that receive mail requiring a deadline (payment due dates, for example). It allows them to validate the date of receipt, since the date of processing may not be the same.
Page 89 Customizing Received Printing The home screen indicates whether the Text “Received” will be printed to the left of the date: To turn on/off the Text, press the Received Marking area that states “Marking On/off”. To print or omit the date, press the Date area on the screen to make your selection.
Page 90 You can also check (or change) all the print settings by using the Imprint settings screen: Press and select the path: Imprint settings The Imprint settings screen is displayed. You are now ready to print. Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor.
Page 91 Recommended Steps for Processing No Printing Mail Recommended Steps for Processing No Printing Mail Processing mail without printing requires the following steps: • Select the Print Mode [No printing] • Select the sealing mode if necessary • Reset the counter if necessary •...
Page 92: How To Process Mail Without Printing
How to Process Mail without Printing Once your mail is ready: Confirm you are on the Print Mode [No Printing]. The name of the Print Mode is indicated on the first line of the home screen as illustrated below. If necessary, see How to Change the Print Mode on page 91.
Page 93: How To Set Up A Manifest (Statement Of Mailing)
Printing a Manifest [Statement of Mailing] In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Manifest [Statement of Mailing]. Set-Up Requirements The instructions below outline the steps that you need to complete to set up your system to print a Manifest Meter Impression •...
Page 94: How To Print A Manifest (Statement Of Mailing)
Printing a Manifest (Statement of Mailing) Once you have completed setting up your Impression, follow the instructions below to print a Manifest (Statement of Mailing) Meter Impression. How to print a Manifest (Statement of Mailing) To print a Manifest (Statement of Mailing): Place the envelopes (or stack) in the Hopper.
Page 95: How To Count Mail Pieces Using Weighing Platform
How to Count Mail Pieces Using Weighing Platform As user: Press and select: Counting by weighing Place 10 items on the Weighing Platform and press [OK]. You must first weigh 10 items in order to get the total count Place all items on the Weighing Platform and press [OK]. The total number of items is displayed.
Page 96: Detailed Steps To Run Mail
Detailed Steps to Run Mail Selecting the Print Mode For each stack of mail you have sorted (see Sorting Mail on page 49), select the appropriate Print Mode for processing. Once you have selected your Print Mode, you can make changes to other operating modes.
Page 97 Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mail piece weight is available. The system provides several ways to select a rate: • Rate shortcuts buttons that display six of your rate favorite buttons on the home screen •...
Page 98: How To Select A Rate
How to Select a Rate To select a rate: Use the buttons in the rate area: You may select from the following: - Directly select from one of the rate shortcuts Up to six rate shortcuts to preset rates can be made available directly on the home screen in the rate area.
Page 99 Select Other Rates to gain access to all other rates (see below). On the Other Rates selection screen, you can: - Select one of the rate buttons 1 through 9 (or type the number) to select the rate or display rate options. - Press Rate wizard .
Page 100 - Formats describe the mail piece types for the selected mail class. • Select Services - All the services available for the mail class, destination and format you selected are displayed in a list (including “No services”). - After you select a service, any additional services available will be displayed. •...
Page 101 Depending on the mailing application, select the weighing mode according to the recommendations in the table below. Using Weighing Dynamic Weighing Module Platform To weight: Select mode Select mode Items one by one Standard weighing Weigh all Mixed mail stacked on the Differential weighing Weighing Platform Items exceeding the mail-...
Page 102 In this mode, you place a set of identical mail on the feed hopper. The Dynamic Weighing Module will only measure and weigh the first piece and then apply that postage to entire batch. In this mode, the system will also set the mail class for reporting and print the mail class inscription on the envelope.
Page 103 Changing the Weighing Mode At start-up, the system will select the default weighing type set by the supervisor. See also • To change the default weighing type as supervisor, see How to Change the Default Weighing Mode on page 231. To change the weighing type for a different type of batch of mail, see Selecting a Weighing Mode...
Page 104: How To Change The Weighing Mode
How to Change the Weighing Mode To change the weighing mode from the home screen: Either: Press the Weighing mode button on the screen, or Press and select the path: Batch settings Weighing Mode The Weighing mode screen is displayed. The options displayed on the screen depend on the weighing accessories and options connected to your Mailing System.
Page 105: How To Enter Weight Manually
Entering Weight Manually You may have to manually enter the weight of the item. Using this feature, you can still determine the correct postage value. How to Enter Weight Manually To enter the weight manually from the home screen: Either: Press the Weighing type button on the home screen, or Press Menu and select the path: Batch settings...
Page 106: How To Reset The Item Counter
The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports. The following modes have their own counter: • Standard • PPI mail • Received You can reset the current item counter directly from the home screen.
Page 107 Or, to reset any item counter: As a user: Press and select the path: Batch settings Batch counters Select the counter you want to reset and press [OK]. Press the [Reset] button next to the Print Mode counter you want to reset. A confirmation screen is displayed.
Page 108 Displaying the Imprint Settings Screen The Imprint Settings screen summarizes the current imprint selections and allows you modify them directly.
Page 109: How To Display The Imprint Settings Screen
How to Display the Imprint Settings Screen As a user, from the home screen: Press and select the path: > Imprint Settings...
Page 110 The Imprint Settings screen is displayed. Print Mode: Print postage: Print Mode: Permit mail: Print Mode: Received:...
Page 111 Adding an Ad slogan Follow the steps below to add a slogan to the stamp to help enhance response rates for your mail. Your system contains pre-loaded slogans, and you may order your own custom slogans. Contact your sales representative for further information. 1 - Standard or Permit Mail Impression 2 - Slogan...
Page 112: How To Add (Or Cancel) An Ad Slogan On The Stamp
How to Add (or Cancel) an Ad slogan on the Stamp To add, change or cancel slogan selection: Either: Press and select the path: > Imprint Settings and then press Slogan selection. The Select Ad slogan screen is displayed. The currently selected Ad slogan (or none) is highlighted. Select the Ad slogan in the list or select None if you do not want to print any slogan.
Page 113: How To Select A Permit
Selecting a Permit Select the permit you want to use from the list. When selecting the Print Mode [Permit mail ] home screen, the default permit is automatically selected. As supervisor, you can change the default permit (see Default Permit on page 228).
Page 114: How To Apply (Or Cancel) A Print Offset
Offsetting the Print Position You can offset the print position away from the right edge of the envelope to prevent mis-prints on thick or bulky items (especially when the edges are rounded or very uneven). Two offset values are available. How to Apply (or Cancel) a Print Offset To offset the print position of the stamp: As a user:...
Page 115 Changing the Date in the Stamp The postal service has three different requirements for printing the date on mail pieces: • For the following mail, you must print the date of deposit for not only All First-Class Mail, Priority Mail, and Express Mail pieces, but also all mail pieces with Insured Mail, COD or Special Handling service.
Page 116: How To Change The Date On The Stamp
How to Change the Date on the Stamp To change the date that will be printed: Either: Press and select the path: Imprint Settings and then select Date settings. The Date advance screen is displayed. The icon indicates the current selection. Select the date print option desired - To select another day, choose an option from the list.
Page 117: How To Use An Impression Memory
Using Impression Memories Impression Memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan and the Date Mode allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, Impression Memories allow you to assign your postage costs to pre-selected Accounts.
Page 118 Press an Impression Memory name or number in the list to validate and apply memory parameters. The number and the name of the current selected memory are displayed in the top left of the Home Screen.
Page 119: How To Use The Feeder
Using the Feeder The steps below describe how to place a stack of mail on the feed hopper. In each stack, you may mix envelopes of different size, thickness and flap formats (nested or closed). You may process certain types of envelopes in both landscape and portrait mode. How to Use the Feeder Taking a stack of mail: Arrange the mail according to their size (largest and heaviest on the bottom).
Page 120 Adjust the high stack side guide. To adjust the guide, push gently against the envelopes, but do not push it tightly against the stack. Adjust the mail thickness settings of the Feeder, see How to Adjust the Mail Thickness settings on page 116.
Page 121: How To Adjust The Mail Thickness Settings
How to Adjust the Mail Thickness Settings For mail over 17mm / 0 43/64" thick: There is a thin/thick mail latch under the top cover of the Feeder. For normal operation, the lever will be to the left. However, for processing a batch of thick mail over 17mm / 0 43/64", move the lever to the right, especially if the thicker envelopes won't feed into the mail path.
Page 122 For mail under 17mm / 0 43/64" thick: Locate the mail thickness setting button on the Feeder top cover. Refer to the table below to choose the position of the mail thickness setting button. Use this setting to process thick or puffy mail. You No pressure can also use it when you process one mail piece at a time or when you use an inserter.
Page 123: How To Select The Mixed Sealing
Using the Sealer • For details about the sealing function, see Checking the Sealing Mode on page 63. How to Select the Mixed Sealing Press the Mixed Sealing Button to select the mode. The Mixed Sealing screen is displayed.
Page 124: How To Adjust The Moisture Level For Sealing
Select a sealing mode. See also • As supervisor, you can set the default mixed sealing and moisture level: see Sealer Default Settings on page 247. How to Adjust the Moisture Level for Sealing To adjust the moistening level for sealing: On the control panel: Press and select the path:...
Page 125: How To Fill The Internal Label Dispenser
Filling the Internal Label Dispenser The Internal Label Dispenser allows you to print postage on precut labels. You can put up to 50 labels in the Internal Label Dispenser. When labels are not in use, preferably leave them flat in the catch tray or hopper label receptacle.
Page 126: Postage And Funds Management
Postage and Funds Management This section describes how you can load and manage funds (money) in your Mailing System. Overview ................123 Managing Funds ..............125 How to Check the Funds ................125 How to Load Funds ..................126 Unlocking the PSD .............128 How to Unlock the PSD (Postal inspection) ..........128...
Page 128: Overview
Overview As a user, you can perform the following money-related operations in order to manage and monitor postal funds. The Postal Security Device (Meter) — Postage Meter The Meter, located in your Mailing System Base, handles the postage funds (or money) in your system.
Page 129 Tracking Funds Reports • All mailing operations involving postage are recorded in the Mailing System. To generate reports on the use of funds, see Reports on page 173. See also • How to use accounts to track funds (Account Management and Access Control page 129).
Page 130: Managing Funds
Managing Funds Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. This is particularly important before processing mail to ensure there are sufficient funds available. How to Check the Funds Remaining funds are continuously displayed at the bottom of the home screen.
Page 131: How To Load Funds
Adding Funds (Postage) You can add funds to the Mailing System by selecting a specific whole dollar amount. The Mailing System connects to the Postal Server in order to add postage. Note • As supervisor, you can set up a PIN code in the Mailing System to ask for a code before postage funding: see How to Set/Cancel a Funding Code on page 246.
Page 132 Press [OK] to start the connection to the postal server. If the funding process is successful, the system displays a message. If funding fails, the system displays a failure message together with the value you are allowed to add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
Page 133: Unlocking The Psd
Unlocking the PSD The Postal Service requires your postage meter (PSD) to periodically connect for postal security regulation. This must be done at least every 90 days otherwise your system will automatically be deactivated. Once this occurs, you must perform a connection to the Postal Service to unlock the PSD. You can also use the Audit function to set the Mailing System time after Daylight Savings Time transitions, as connecting to the Postal Service sets the Mailing System time and date.
Page 134: Account Management And Access Control
Account Management and Access Control This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Introducing the 'Account Modes' ........131 Implementing an 'Account Mode' ........134 How to Display the 'Account Mode' Management Menu ......134 How to Change Mode to 'No account' ............136 How to Change Mode to 'No account with access control' ......137...
Page 135 Advanced Reporting Functions ........168 How to Activate/Deactivate the Budget and Surcharge Function ....171 How to Modify Period or Start Day of Budgets ..........171...
Page 136: Introducing The 'Account Modes
Introducing the 'Account Modes' Four different 'Account modes' allow you to carry out the security and account management requirements of your mailing operations. The four 'Account modes' correspond to the on/off status of two functions: • The Accounting function, which tracks the usage of postage by charging accounts at each meter operation •...
Page 137 Access Control Function To ensure and restrict the usage of funds and/or accounts, you can program the machine system security to request a PIN code whenever a user starts a session. The access control function has three PIN code functions you can implement: •...
Page 138 Account Postage tracking by account/depart- At log-in and when necessary, ment. select an account to charge postage. Account with ac- Postage tracking by account/depart- Type a PIN code to log in. cess control ment. At log-in and when necessary, select an account to charge PIN number required postage.
Page 139: Implementing An 'Account Mode
Implementing an 'Account Mode' This section explains how to implement one of the four 'Account modes' described Introducing the 'Account Modes' on page 131. 'Account mode' implementation involves two screens: • The Account mode management menu, which provides access to: - the Account mode selection screen - the parameters of the current 'Account mode'.
Page 140 Follow the steps below to display the 'Account mode' management menu to gain access to the 'Account mode' selection screen and the 'Account mode' parameters. As supervisor: From the main menu, select the path: > Account Management The Account Mode Management screen is displayed. The available options in the Account mode management menu depend on the current 'Account mode'.
Page 141: How To Change Mode To 'No Account
Setting Up to 'No account' Mode The No account mode provides users with free access to the machine (self-service type). This is the default mode of the machine. Process for Implementation To implement the No account mode. How to Change Mode to 'No account' From the Account Mode Management menu (see Displaying 'Account Mode' Management Menu...
Page 142: How To Change Mode To 'No Account With Access Control
Setting Up to 'No account with access control' Mode The No account with access control mode requires users to type a shared PIN code to gain access to the machine. You can activate different accounts to track postage. Process for Implementation To implement the No account with access control mode.
Page 143: How To Change The Shared System Pin Code
Management Menu of 'No account with access control' Mode The Account Mode Management menu allows you to change the shared system PIN code. Changing the System PIN Code When in No account with access control mode, you can change the shared system PIN code as follows.
Page 144: How To Set Up To 'Accounts' Mode
Setting Up to 'Accounts' Mode In Accounts mode, users must select an account to process mail. Users can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Process for Implementation To implement the mode Accounts: First set up from the 'Account mode' to Accounts by following the procedure,...
Page 145 Management Menu in 'Accounts' Mode The Account Mode Management menu allows you to manage the accounts. See next • Creating the account structure: Creating an Account Structure Using Groups on page 145. • Creating accounts: Managing Accounts on page 145.
Page 146 Setting up to 'Accounts with access control' Mode When in Accounts with access control mode, users must first enter a PIN code to select an account. Users can change accounts once they have logged in. The supervisor may restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
Page 147: How To Set Up To 'Accounts With Access Control' Mode
How to Set up to 'Accounts with access control' mode From the Account Mode Management menu (see Displaying 'Account Mode' Management Menu on page 134): Select the path: > Account Mode Selection. The Account Mode Selection screen is displayed with the current 'Account mode' selected.
Page 148 Setting up to 'Remote account management' mode In Remote account management mode, you manage accounts and operators from the PC software application. The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control mailing and shipping costs. You can program the Mailing System to be used even when not connected to the PC.
Page 149: How To Activate 'Remote Account Management' Mode
How to Activate 'Remote account management' mode From the Account Mode Management menu (see Displaying 'Account Mode' Management Menu on page 134): Select the path: > Account Mode Selection. The Account Mode Selection screen is displayed with the current 'Account mode' selected.
Page 150: Managing Accounts
Managing Accounts In order to manage accounts, the Mailing System must be in one of the following 'Account modes' (Introducing the 'Account Modes' on page 131): • Accounts • Accounts with access control • Remote account management. Note: • In Remote account management, you can only manage the accounts from the PC. Users can only use activated accounts or operator PIN codes.
Page 151 Group Outline You can organize the groups in 3 levels: • Main folder • Groups at level 1 • Groups at level 2 ( = subgroups). You can then attach the accounts to any of the 3 levels. By default, the machine proposes to create accounts and groups in the Main folder . The screens of users never mention group names.
Page 152 Displaying the List of Groups and Accounts The screen Account list displays the list of groups and accounts that belong to one level of the structure. The Level displayed area in the upper right side of the screen indicates the current position in the group levels.
Page 153: How To Display The List Of Accounts And Groups
How to Display the List of Accounts and Groups You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). Use the procedure below to display the Account list screen for each group. To display the content of the Main folder: As supervisor: From the main menu, select the path: Account management...
Page 154: How To Create A Group
Creating Groups Follow the steps below to create, modify, activate/deactivate or delete groups. How to Create a Group To create a group: Display the Account list screen (see How to Display the List of Accounts and Groups on page 148). Press New Group.
Page 155: How To View/Edit A Group Or A Subgroup
Modifying a Group Use the procedure below to change the name, the status or the parent group of a group. Note: • To move groups or accounts, change their parent (see the procedure below or, for accounts, How to View / Edit Account Parameters on page 155).
Page 156: How To Activate / Deactivate A Group
How to Activate / Deactivate a Group To activate or deactivate a Group Follow the procedure How to View/Edit a Group or a Subgroup on page 150. Display the Account list screen (see How to Display the List of Accounts and Groups on page 148).
Page 157 Managing Accounts Account Parameters An account has the following parameters: Paramet- Format Description Number 30 alphanumeric Number of the account. characters Must be unique. It cannot be modified after the ac- count is created. However, the account can be de- leted.
Page 158: How To Create An Account
Creating Accounts Follow the steps below to create, modify, activate/deactivate or delete accounts. How to Create an Account To create an Account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 148). Press New account.
Page 159 To put the account in a group other than Main folder, press Group list, then select a group or subgroup in the list that opens. Press [OK]. Press [OK] to validate. To set budget and surcharge parameters, press Budget and Surcharge. Note: - The Budget and Surcharge button is only available if the Budget and Surcharge function is activated.
Page 160: How To View / Edit Account Parameters
Editing Accounts Use the steps below to modify an account name or status.You can also change the account folder (= group) it is included in. The account number cannot be modified. How to View / Edit Account Parameters To view or edit the parameters of an account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 148).
Page 161: How To Activate / Deactivate An Account
Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them from being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 148).
Page 162: How To Delete An Account
Deleting Accounts How to Delete an Account To delete an account: Display the Account list screen (see How to Display the List of Accounts and Groups on page 148). Select the account (or type its number) and press Modify. If the account is not contained in the list, select the group that contains the account, press View group content.
Page 163: How To Export The Account List
How to Export the Account List You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To export the account list on a USB memory device: As supervisor: From the main menu, select the path: Account management Manage account Export Account list...
Page 164: How To Import Accounts
How to Import Accounts You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To import accounts from a CSV file: As supervisor: From the main menu, select the path: Account management Manage account Import Account list Insert your USB memory device into the USB port of the base (at rear left) and press [OK].
Page 165: Managing Operator Pin Codes
Managing Operator PIN Codes As supervisor, you can create operator PIN codes for controlling access to the Mailing System. You can then assign each PIN code a list of specific accounts that can be charged only to that PIN code. You can only manage operator PIN codes if the Mailing System is in the following 'Account modes' (see Introducing the 'Account Modes'...
Page 166: How To Display The Operator List
Displaying the Operator List How to Display the Operator List You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). As supervisor: From the main menu, select the path: Account management Manage operator The Manage Operator screen is displayed.
Page 167 Status In the Status area, the supervisor can change the operator status: • Active: this operator has been declared, is activated and can be connected as a user. • Inactive: this operator has been declared, but it is not activated, and can not be connected as a user.
Page 168: How To Create An Operator
How to Create an Operator To create an Operator: Display the Operator list screen (see How to Display the Operator List on page 161 ). Press New operator. The New operator screen is displayed. Enter the parameters of the Operator. Note: each operator PIN code must be unique.
Page 169: How To Modify An Operator
Modifying Operators Follow the steps below to modify the operator name, PIN code, status or assigned accounts. How to Modify an Operator To modify an Operator: Display the Operator list screen (see How to Display the Operator List on page 161). Select the operator and press Modify.
Page 170: How To Assign Accounts To An Operator
Assigning Accounts to the Operators You can define account access to operators by assigning them accounts, groups or subgroups of accounts. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts added afterwards to the group will be automatically assigned to the operator.
Page 171: How To Unassign Accounts To An Operator
Select the Account or Group and press Assign or if you want to assign all the Accounts or Groups to the selected Operator press Assign all. Press Back to return to the Edit / modify screen. Press [OK] to validate the assignments. To see the Account list of the selected Group, press View group content .
Page 172: How To Activate / Deactivate An Operator
How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform the procedure How to Modify an Operator on page 164, steps 1 and 2. In the operator parameters, select Active or Inactive and then press [OK]. On the Operator modification summary screen, press [OK].
Page 173: Advanced Reporting Functions
Advanced Reporting Functions The Advanced Reporting feature enhances account management and provides associated reports. To get the Advanced Reporting option, see Options and Updates on page 281 Account Management Enhancements Associate Budgets to Accounts Each account is allowed an additional set of characteristics: •...
Page 174 Budget and Surcharge Parameters You must activate the Budget and Surcharge function and set global parameters to be able to set the budget and surcharge parameters of an account. You may only use Budget and Surcharge features if the Advanced Reporting option is uploaded into your Mailing System.
Page 175 Surcharge Parameters The surcharge parameters are set for each account individually. Parameter Format Description Fixed Rate 0.01 to 99 The fixed amount to add to the account over the postage. Percentage of imprint 1 to 99% The percentage of the postage to add to the account charge.
Page 176 Follow the steps below to activate and set-up the Budget and Surcharge function. If the Budget and Surcharge function has already been activated, the accounts recover their prior settings when re-activating the function. How to Activate/Deactivate the Budget and Surcharge Function Display the Account mode management menu.
Page 177 Setting-up the Budget and Surcharge for an account Once you have activated the Budget and Surcharge function and set global parameters, you can set the budget and surcharge parameters of an account. The Budget and Surcharge buttons are accessible from the Account mode management menu.
Page 178: Reports
Reports This section explains how you can generate, print and store a range of reports regarding the Mailing System usage, funds usage, account expenditures, etc. Reports Overview ..............175 Generating Reports ............178 How to Generate a Report as a User ............179 How to Generate a Report as Supervisor ............180 Counter Data Reports ............181 How to Generate a Batch Data Report ............182...
Page 179 How to Generate a Machine Activity Report ..........209...
Page 180: Reports Overview
Reports Overview As a user or supervisor, you can regularly view, print or store information regarding Mailing System usage, funds usage, account expenditures, etc. Your Mailing System also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option. Reports generally require a beginning date and an end date.
Page 181 Report Name Short Description Output* Page COUNTER DATA Batch data Batch counter and corres- Batch Data Report ponding postage for out- on page 181 going mail since last re- set. Received batch data Batch counter for incom- Incoming Mail Batch ing mail ('Received on') Data Report since last reset.
Page 182 Multi-accounts Usage per group/sub- Multi Account Re- group on all accounts for port on page 196 a selected period. Budget consumption Instantaneous budget Budget Consump- status for all accounts. tion Report page 205 Operator list Operator list with PIN Operator List Report codes (supervisor only).
Page 183: Generating Reports
Generating Reports To generate a report, select the desired report, enter the corresponding parameters, and choose one of the following to display or record the report: • On screen viewing • Print with external USB printer (if connected) • Print on a postage label •...
Page 184: How To Generate A Report As A User
How to Generate a Report as a User To generate a Report: As user: Press and select the path: Reports The list of available reports is displayed. Select the report. The Report parameters and output screen is displayed. The information displayed in this screen depends on the type of report you have selected.
Page 185: How To Generate A Report As Supervisor
How to Generate a Report as Supervisor You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To generate a Report: As supervisor: From the main menu, select the path: Reports Resume with the steps in How to Generate a Report as a User on page 179.
Page 186: Counter Data Reports
Counter Data Reports Batch data Report After generating reports like Metering Batch Data or Received Batch Data , you may wish to reset the batch counters so that your next reports restart from zero at the current date. How to Reset the Item Counter on page 101.
Page 187: How To Generate A Batch Data Report
How to Generate a Batch Data Report To generate a Batch Data Report: Generating Reports on page 178.
Page 188 Received Batch Data Report Requirements To generate this report, you have to be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output The Incoming Mail Batch Data Report outputs are: •...
Page 189: How To Generate A Received Batch Data Report
How to Generate a Received Batch Data Report To generate an Received Batch Data Report: Generating Reports on page 178.
Page 190: Postage Data Reports
Postage Data Reports Daily Usage Report The Daily Usage Report displays usage data (total items and total postage value) for each day of the selected period. Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
Page 191: How To Generate A Daily Usage Report
Fields Comments Die number On printed report only For each day in the period: • Day number • Number of items processed (zero and non-zero) • Total postage value for this day How to Generate a Daily Usage Report To generate a Daily Usage Report: Generating Reports on page 178.
Page 192: How To Generate A Monthly Usage Report
Requirements This report is available as a user or supervisor. You have to specify the period for the report (Begin date and End date). Use the selection of month and year. Default period: • Begin = Current month of the previous year •...
Page 193 Operational Permit Report and Historic Reports This report displays, the total items. The above permit reports are available: • The Operational Permit Report option displays the currently running permit report (use of permit rate for a selected period of time). •...
Page 194: How To Generate A Permit Report, And Historic Reports
How to Generate a Permit Report, and Historic Reports To generate a Permit Report, and Historic: Generating Reports on page 178. This report is also available from the Permit Mail home screen. While processing Permit mail, the Operator can decide to print the Operational Permit report, begin a new one and end the current one, or just continue building the current one.
Page 195: Funds Data Reports
Funds Data Reports Funds Summary Report The Funds Summary report displays information on funds usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available as a user or supervisor. Output The Funds Summary Report outputs are: •...
Page 196: How To Generate Funds Summary Report
Fields Comments Current date and time On printed report only. PSD status On printed report only. Die number On printed report only. Funds used (ascending) Total postage printed by the machine. Funds available (descending) Postage available for printing by the machine. Control total Total funds downloaded into the machine.
Page 197: How To Generate Refill Operation Report
Requirements For this report, you have to be logged in as supervisor. Output The Postage Report outputs are: • Screen • USB printer • USB memory device. Fields Comments Period Default period: • Beginning = Current date - 6 months •...
Page 198: Account Data Reports
Account Data Reports Account List Report The Account List report displays the present listing of accounts in the machine. Requirements To generate this report: • You have to be logged in as supervisor. • The current 'Account mode' has to be Account or Account with access control. Output The List report outputs are: •...
Page 199: How To Generate The Account List Report
How to Generate the Account List Report You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To generate the Account List Report : As supervisor: From the main menu, select the path: Account management Manage account Account report...
Page 200 Requirements This report is available as a user or supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You must select an account in the list of accounts, and a specific time period for the report (Begin date and an End date).
Page 201: How To Generate Single Account Report
How to Generate Single Account Report To generate a Single Account Report: To get the report, see Generating Reports on page 178. Multi Account Report The Multi Account Report displays postal expenditures for all accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status and accounts 'inactive' or 'deleted' with a postage value.
Page 202: How To Generate Multi Account Report
Fields Comments Period Die number On printed report only. The report displays the hierarchy of groups If, in the period, some items were printed and sub-groups, with the total values per using a mode without accounts (default ac- group and sub-total values per sub-group. count), these items appear in the report un- der the name: 'Others' and 'No account'.
Page 203: How To Generate The Operator Report
Operator List Report The Operator List Report displays the operator list with PIN codes. Requirements • To generate this report, you must be logged in as supervisor (not as a user). Data Comments For each Operator: There is no period to enter. •...
Page 204: System Data Reports
System Data Reports Machine Configuration Report The Machine Configuration Report displays all supervisor settings. Requirements To generate this report, you must be logged in as supervisor. Output The Machine Configuration Report outputs are: • Screen • USB printer • USB memory device Fields Imprint default settings (Default Ad slogan, Default Rate) Date advance parameters...
Page 205: How To Generate A Machine Configuration Report
How to Generate a Machine Configuration Report To generate a Machine Configuration Report: Generating Reports on page 178. Base Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative. Requirements To generate this report, you must be logged in as a service representative.
Page 206: How To Generate A Base Events Report
How to Generate a Base Events Report To generate a Base Events Report: Generating Reports on page 178. PSD Events Report The PSD Events Report lists diagnostic codes for the PSD and is used by a service representative. A supervisor may generate this report for technical support. Requirements To generate this report, you must be logged in as a service representative.
Page 207: How To Generate A Psd Events Report
How to Generate a PSD Events Report To generate a PSD Events Report: Generating Reports on page 178. IP Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The IP Configuration Report outputs are: •...
Page 208: How To Generate A Proxy Configuration Report
Proxy Configuration Report Requirements To generate this report, you must be logged in as supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating Reports on page 178. Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears.
Page 209: Advanced Reporting
Advanced Reporting When activated, the Advanced Reporting Feature includes the following reporting capabilities: • Budget Consumption: Displays the amount of postage used for of all Accounts with a selected time period. Time periods can be the current Budget period or the previous Budget period.
Page 210: How To Generate A Budget Consumption Report
Budget Consumption Report The Budget Consumption Report displays the budget consumption of all accounts for the current or previous budget period. Requirements • To generate this report, you must be logged in as supervisor. Output • Screen • USB Printer •...
Page 211: How To Generate An Operator Activity Report
Operator Activity Report The Operator Activity Report displays the activities (number of items, postage value, etc.) of all operators for a selected period. Requirements • To generate this report, you must be logged in as supervisor. • The account mode has to be 'Accounts with Access control'. •...
Page 212 Postal Class Report The Postal Class Report displays the consumption per Customer Postal Class within a selected time period. Requirements • To generate this report, you must log in as the Supervisor.
Page 213: How To Generate A Postal Class Report
Fields Comments Period You have to specify the period for the report (Begin date and an End date). The report displays all operator activity for this period. Default Period : Begin= 1st day of the current month and End= current date PSD# Printed report only For each customer product code with con-...
Page 214 Machine Activity Report The Machine Activity Report displays the activity of the system, presented in hour bands, for a selected time period. Requirements • To generate this report, you must be logged in as supervisor. • You have to specify the period for the report (Begin date and an End date). Default period : Begin = 1st day of the current month and End = current date.
Page 216: Online Services
Online Services Online Services is the infrastructure that your iMeter connects to in order to update postal rates, upload postage usage data, upload USPS E-Services records and Commercial Base Pricing data, etc. There are a number of applications available to enhance the functionality of your Mailing System.
Page 218: Imeter Applications Overview
iMeter Applications Overview Online Services simplify both the use and updating of your Mailing System. Features and capabilities include: • Online reporting: Access your machine from your personal, secure web account, simplifying tracking and reporting of your postage expenses. • Rate Updates: Maintain current postal rates with automatic, electronic, convenient downloads into your Mailing System (see Options and Updates on page 281)
Page 219: Connecting To Online Services
Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should be permanently connected to a LAN connection in order to link to the Online Server automatically when required. For some services, automatic calls are pre-scheduled to upload corresponding data. For the Reports service, the Mailing System automatically connects at the end of each month to upload accounting and postal category statistics.
Page 220: How To Call Online Services Manually (As A User)
How to Call Online Services Manually (as a User) To trigger a generic call As user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad slogans, etc.). Press Menu and select the path: Online services Generic call...
Page 221: How To Test The Connection To Online Services
Synchronize Call This type of call is only for executing a request from Customer Service. This call updates the automatic call schedule of the machine and the options. See Options and Updates on page 281. Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: •...
Page 222 To test the server... As a user: Press Menu and select the path: Online Service Test server As supervisor: From the main menu, select the path: Maintenance Diagnostics Test server The call process starts and displays its sequence of operations on the screen.
Page 223: Uploading Statistics
Uploading Statistics Calling manually allows you to upload report data to the Online Services server in order to display reports that integrate the latest figures on your Online Services web page. Without a manual call, the system will automatically call to upload report data to the Online Services server at the end of each month.
Page 224: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the machine’s ink supply is running low. An e-mail message then informs you of that condition so the ink tank can be replaced in time.
Page 226: Configuring The System
Configuring the System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require the supervisor access. Settings Overview ..............225 Logging in / out as the Supervisor ........226 How to Log in as Supervisor ................226 How to Exit the Supervisor Mode ..............227 Postage Default Settings ..........228...
Page 227 How to Set the Default Mixed Sealing ............247 How to Set the Default Moistening Level .............248 Weighing Devices Settings ..........249 How to Refresh Weight (WP) ...............249 How to Set to Zero the Weighing Platform ...........250 How to Tare the Weighing Platform (as a User) ...........250 How to Zero the Weighing Platform .............250 How to Tare the Weighing Platform (as Supervisor) ........251 How to Activate the High Accuracy Mode ............251...
Page 228 How to Install the Motorized Conveyor Stacker in Line (0°) ......275 How to Install the Motorized Conveyor Stacker at +90° .......277...
Page 230: Settings Overview
Settings Overview This section describes two types of settings: • User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent characteristics of your Mailing System. Other user settings are described in the corresponding sections: Running Mail on page 43, Maintenance...
Page 231: Logging In / Out As The Supervisor
Logging in / out as the Super- visor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as the supervisor, only the supervisor menu is available. Printing postage is not possible while logged-in as the supervisor.
Page 232: How To Exit The Supervisor Mode
How to Exit the Supervisor Mode You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To exit the supervisor mode: As supervisor: Press The machine goes to 'Sleep' mode and supervisor is logged out.
Page 233: Postage Default Settings
Postage Default Settings Default Rate Changing the Default Rate See also Managing Postal Rates on page 293 • How to Change the Default Rate You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To change the default rate: As supervisor: From the main menu, select the path:...
Page 234: How To Change The Default Permit
How to Change the Default Permit You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To change the default rate: As supervisor: From the main menu, select the path: Default user settings Default imprint parameters Default Permit...
Page 235: How To Activate / De-Activate Checking On Zero Weight
Checking on Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [Permit Mail] type of stamp may not be captured. The weight values in the Permit Report may then be inaccurate (inaccurate averages for instance).
Page 236: How To Change The Default Weighing Mode
Select Activated to start checking on Zero Weight or De-activated to end checking on Zero Weight. Click OK to validate your selection. A warning window appears explaining when you should use 'Checking on zero weight'. Click OK to confirm or Cancel to keep the previous activation state. Default Weighing Mode This setting defines both the weighing device and the weighing method that are selected by default when you start the machine (see...
Page 237: How To Set The Automatic Date Advance Feature
How to Set the Automatic Date Advance Feature You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To set the Automatic Date Advance time and days: As supervisor: From the main menu, select the path: Default user settings Default imprint parameters...
Page 238: Creating Shortcuts
Creating Shortcuts To quickly access specific functions, you can customize some buttons of the home screen. You can customize: • Rate favorites buttons (Select Rate area), which directly select a rate when pressed • Direct access buttons (Button Bar area), which directly access a menu option when pressed.
Page 239 Rate Favorites and Shortcuts You can create rate favorites, and assign them to five specific buttons in the Select Rate screen area (shortcuts). A sixth shortcut is available: the first button on the top left side is dedicated to the default rate of the Mailing System.
Page 240: How To Create A Rate Favorite
How to Create a Rate Favorite You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To create a rate favorite: As supervisor: From the main menu, select the path: Favorites Rate favorites The following screen is displayed.
Page 241: How To Create/Modify Rate Favorite Shortcuts
Assigning Rate Favorites to Buttons Follow the procedure below to assign or change a rate favorite shortcut. How to Create/Modify Rate Favorite Shortcuts You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To create/modify a rate favorite shortcut: As supervisor: From the main menu, select the path:...
Page 242: How To Delete A Rate Favorite
Deleting Rate Favorites Follow the procedure below to delete a rate favorite from the list rate favorites. How to Delete a Rate Favorite You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To delete a rate favorite: As supervisor: From the main menu, select the path:...
Page 243: How To Create Direct Access Shortcuts
How to Create Direct Access Shortcuts You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To create a direct access shortcut: As supervisor: From the main menu, select the path: Favorites Configure direct access The following screen is displayed.
Page 244: How To Delete A Direct Access Shortcut
How to Delete a Direct Access Shortcut You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To delete a direct access shortcut: As supervisor: From the main menu, select the path: Favorites Configure direct access The following screen is displayed.
Page 245: Printing Default Settings
Printing Default Settings You can set default values for the stamp elements that follow: • Ad slogan • Printing offset On list screens, the highlighted parameter indicates the default parameter. You can also set how you want to print on labels: •...
Page 246: How To Set The Default Printing Offset
Adding a Default Print Position Offset The printing offset is the distance between the right edge of the envelope and the imprint. How to Set the Default Printing Offset You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 247: Impression Memories
Impression Memories Impression Memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and the Date Mode, allowing you to recall common jobs from the memory of your Mailing System (for details, see Using Impression Memories on page 112).
Page 248: How To Create An Impression Memory
Managing Impression Memories How to create an Impression Memory To create an Impression Memory (see How to Log in as Supervisor on page 226): Either: From the main Menu, select the path: Impression memories The list of available impression memories appears on the Impression Memories Screen. Select a Memory named None in the list, then press New Select the type of mail by pressing Standard or Permit.
Page 249: How To Delete An Impression Memory
How to delete an Impression Memory To delete an Impression Memory (see How to Log in as Supervisor on page 226): Either: From the main Menu, select the path: Impression Memories Select an Impression Memory from the list displayed on your Screen. Press Delete.
Page 250: Postage Warning Settings
Postage Warning Settings High-Value and Low-Funds Warnings The Mailing System can warn you that the postage amount entered manually is higher than a preset value. This high-value warning prevents you from accidentally entering high postage amounts. The Mailing System can also warn you that remaining funds are getting low (low-funds threshold).
Page 251: How To Set/Cancel A Funding Code
Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage (see Postage and Funds Management on page 121). How to Set/Cancel a Funding Code You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 252: Sealer Default Settings
Sealer Default Settings Sealing Default Mode As supervisor, you can set the sealing state by default. Three sealing modes are available: • Sealing on: nested and sealed • Sealing on: nested and closed flaps • No sealing. See also • Checking the Sealing Mode on page 63 How to Set the Default Mixed Sealing...
Page 253: How To Set The Default Moistening Level
Moistening Default Level As supervisor, you can set the moistening level by default. Five moistening levels are available: • Low • Medium low • Medium • Medium high • High How to Set the Default Moistening Level You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 254: Weighing Devices Settings
Weighing Devices Settings The weighing devices settings include: • Zeroing a Weighing Platform • Selecting a higher accuracy of the Dynamic Weighing Module (slows down weighing) • Activating / De-activating the Shipping Application • Setting the GEO code that corresponds to the geographical location of the Mailing System (maintenance) •...
Page 255: How To Set To Zero The Weighing Platform
How to Set to Zero the Weighing Platform To set to zero the Weighing Platform as a user: As a user: Press Menu and select the path: Batch settings Reset Weighing Platform Remove all items from the Weighing Platform. Press [OK] to set to zero the Weighing Platform. How to Tare the Weighing Platform (as a User) To tare the Weighing Platform as user: As a user:...
Page 256: How To Tare The Weighing Platform (As Supervisor)
How to Tare the Weighing Platform (as Supervisor) You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To tare Weighing Platform: As supervisor: From the main menu, select the path: System settings Weighing functions Weigh Platform tare Press [OK] to tare the Weighing Platform.
Page 257: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the Mailing System. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 258: How To Activate / Deactivate Shipping Application Mode
Shipping Application Shipping Application is a PC Application that communicates to the Mailing System to transfer the weight value. When the Shipping application mode is activated, the weight value is communicated by the Mailing System to the Shipping application. The function Shipping Application Mode can be activated/de-activated by the supervisor. How to Activate / Deactivate Shipping Application mode To activate / deactivate the Shipping application mode: As supervisor (see...
Page 259: How To Change The Geo Code
GEO Code The Weighing Platform and Dynamic Weighing Module provide mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: •...
Page 260 Geodesic map...
Page 262 Geodesic codes...
Page 264: Adjusting Display And Sounds
8.10 Adjusting Display and Sounds This section describes different parameters you can change to improve your working conditions. Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user:...
Page 265: How To Change The Display Language By Default
How to Change the Display Language by Default You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To change the user language by default: As supervisor: From the main menu, select the path: Default User Settings Default User Preferences...
Page 266: How To Change The Display Brightness By Default
Setting Default Display Brightness To set a display brightness which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Brightness by Default You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 267: How To Enable / Disable The Beeps
How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press Menu and select the path: User Preferences Press Beep on key and/or beep on error buttons. Press [OK] to validate. This is a user setting that only lasts as long as you are logged in. Setting Default System Beeps You can set the default beep state for users.
Page 268: How To Activate The Quiet Mode
Quiet Mode Two operating modes are available on your Mailing System: • Standard Mode. • Quiet Mode. The standard mode is the normal operating mode of your Mailing System. In quiet mode, the noise level is reduced, as well as the processing speed. As user, you can set the mode for your current session.
Page 269: How To Set The Default System Quiet Mode
How to Set the Default System Quiet Mode You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To set the mode by default: As supervisor: From the main menu, select the path: Default user settings Base settings Default Quiet Mode...
Page 270: Other System Settings
8.11 Other System Settings System Time-outs System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time (in seconds) the system waits for an envelope or label Start after pressing .
Page 271: How To Adjust The Time-Outs
How to Adjust the Time-outs To adjust the time-outs: As a user: Press Menu, select the path: Batch settings Timeout Settings The Time-out setting screen is displayed. Select each field and type the time-outs. Press [OK] to exit. This is a user setting that only lasts as long as you are logged in. How to Set Default Time-outs You have to connect as a Supervisor (see How to Log in as Supervisor...
Page 272 To change the system time-outs: As supervisor: From the main menu, select the path: Default User settings Timeout Settings The Timeout setting screen is displayed. Select each field and type the time-outs. Press [OK] to validate. Time and Date Management The time and date are required for postage and are provided by the postal authorities.
Page 273: How To Check/Adjust The Machine Time And Date
Checking/Adjusting Time and Date To check the time and date, make sure the connection to the Postal Service is available. See How to Set the Postal/Online Services Connection on page 269. How to Check/Adjust the Machine Time and Date You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 274: Connection Settings
8.12 Connection Settings Type of Connection to the Postal or Online Services To add funds or access Online Services, the Mailing System can use: • An Internet access through a high speed LAN (Local Area Network) Use the procedure below to select the type of connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 275: How To Set Lan Parameters
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN Parameters You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To set the parameters of the LAN : As supervisor: From the main menu, select the path:...
Page 276: Connecting A Pc
8.13 Connecting a PC Controlling remotely your Mailing System from a PC You can connect a PC equipped with application software, such as MAS (Mail Accounting Software), Fusion, Navigator... Recovering System Control When a PC remotely controls the Mailing System, you can recover control as follows. How to Deactivate the Remote Control Function The following screen is displayed.
Page 277: Inserter Mode
8.14 Inserter Mode You can connect an inserter to your Mailing System. There are two types of configuration shall be supported: • Inserter-Mailing system Mechanical Connection • Inserter-Mailing system Electronic Connection Using Electronic Connection This electronic connection uses an RS232 cable between the inserter and the base of the Mailing System.
Page 278: How To Print Standard Mail With Inserter Electronic Connection
How to Print Standard mail with Inserter electronic connection When your system is only Base electronically connected to an Inserter, please refer to the User guide of your Neopost inserter. Make sure that your Mailing System is on the Standard homepage: From Inserter main menu screen, select Job menu If the system ask for PIN code, enter 2546.
Page 279: How To Activate The Inserter Mechanical Connection
Using Mechanical Connection If the Mailing System and the inserter are not electronically connected, you need to activate the “Inserter Mode ON” to use the Mailing System with the inserter. As supervisor, you can set the “Inserter Mode ON” as the default mode. How to Activate the Inserter Mechanical Connection As user: Press Menu and select the path:...
Page 280: Changing Motorized Conveyor Stacker Positions
8.15 Changing Motorized Conveyor Stacker Positions The stacker can be installed in three positions: • In line (0°) • At +90° • At -90°. The installation at -90° will be done by the technician who will have to set the corresponding conveying speed and direction of conveyor. How to Install the Motorized Conveyor Stacker in Line (0°) Assembly of the metallic attachment base Put the flange of the two fixation holes as shown by the arrow.
Page 281 Make sure that the metallic attachment base is correctly installed. Stacker Assembly Put the two feet of the Stacker in the two holes shown by the white circles.
Page 282 On the rear side of the Stacker set the switch to 0°. Make sure that the Stacker is correctly installed. How to Install the Motorized Conveyor Stacker at +90° Assembly of the metallic attachment Put the flange of the two fixation holes as shown by the arrow.
Page 283 Attach the two feet A of the Base in the two holes of the metallic attachment base B. Make sure that the metallic attachment base is correctly installed. Stacker Assembly Use a flat blade screwdriver to remove the flap assy from the Stacker.
Page 284 Put the two feet of the Stacker in the two holes shown by the white circles. On the rear side of the Stacker set the switch to 90°. Make sure that the Stacker is correctly installed.
Page 286: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions such as the latest postal rates, new system software and Ad slogans. Overview ................283 How to Access the Options and Updates Menu ..........283 How to Read Messages as a User ...............285 How to Read Messages as a Supervisor .............286 How to Clean your Mailbox ................286 Managing Optional Features ..........288...
Page 288: Overview
Overview You can update your Mailing System by: • Updating the postal rates • Adding new options and applications, such as Differential Weighing, Online Postal Expense Manager application, or increasing the number of accounts. • Downloading custom Ad slogans • Updating your Mailing System via the Online Services server. The operations above are available through the supervisor menu.
Page 289 As supervisor: From the main menu, select the path: > Options and Updates The Options and Updates menu is displayed. Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from Customer Service via the server. On the home screen, an icon indicates that the mailbox contains unread messages.
Page 290: How To Read Messages As A User
How to Read Messages as a User As a user: Select Mailbox button on display shown below, or Press Menu and select the path: > Mailbox The Mailbox screen is displayed. Select the message to read and press [View Message].
Page 291: How To Read Messages As A Supervisor
How to Read Messages as a Supervisor You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). As supervisor: From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [View Message]. How to Clean your Mailbox You have to connect as a Supervisor (see How to Log in as Supervisor...
Page 292 As supervisor: From the main menu, select the path: > Mailbox The Mailbox screen is displayed. Select the message to delete and press Delete message, or select Delete all messages to delete all the messages.
Page 293: Managing Optional Features
Managing Optional Features Options List How to Display Options You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). The options list provides you with a listing of all of the options that are available on your Mailing System and indicates the options that are activated.
Page 294: How To Load/Activate New Options
Activating New Options Steps to Activate Options You can activate new options by connecting the Mailing System to the Online Services server. Once connected your new options are automatically downloaded into your Mailing System and activated. Contact your Customer Service to have a new option added to your Mailing System.
Page 295: Managing Ad Slogans
Managing Ad slogans The Ad slogans are graphics you can add to the left hand side of the stamp that is printed on mail pieces. As supervisor, you can: • Display the Ad slogan list • Rename or delete Ad slogans •...
Page 296: How To Modify Or Delete An Ad Slogan
Modifying the List of Ad slogans This procedure allows you to change the name of an Ad slogan or remove an Ad slogan from the list. How to Modify or Delete an Ad slogan To modify or delete an Ad slogan: Display the list of Ad slogans (see How to Display the List of Ad slogans on page 290).
Page 297: How To Download New Ad Slogans
Downloading New Ad slogans How to Download New Ad slogans To download new Ad slogans: Display the list of Ad slogans (see How to Display the List of Ad slogans on page 290). Select Check for updates. The Mailing System connects to the Online Services server and downloads available Ad slogans.
Page 298: Managing Postal Rates
Managing Postal Rates Your Mailing System uses rate tables to calculate postage. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate. The newly available postal rates are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user (see How to Load/Activate New...
Page 299: How To Download New Postal Rates
Downloading New Rates How to Download New Postal Rates To download new rates: Display the list of rates (see How to Display the List of Postal Rates on page 293). Select Check for updates. The Mailing System connects to the Online Services server and downloads available rates.
Page 300: Managing Permits
Managing Permits As supervisor, you can: • Display the list of permit mail in the machine • Add new permits using an USB memory device • Delete permits • Set a default permit (see How to Change the Default Permit on page 229).
Page 301 To display the list of permits: As supervisor: From the main menu, select the path: Options and updates Permit Mail man- agement The list of permits is displayed in the Permit Mail management screen.
Page 302: How To Add Or Delete Permits
Adding or Deleting Permits How to Add or Delete Permits To add a permit: Display the list of permits (see How to Display the List of Permits on page 295). Select Add new and connect the memory device to an USB port of the machine (on your left hand side at the rear of the base.
Page 304: 10 Maintenance
10 Maintenance This section contains important information about the proper maintenance of your Mailing System in order to ensure efficient operation. 10.1 Maintaining the Ink System ..........301 How to Display Ink Tank Data (User) ............302 How to Display Ink Tank Data (Supervisor) ..........302 How to Change the Ink Tank ................303 How to Display Print Head Information ............304 How to Test the Printing Quality ..............306...
Page 306: Maintaining The Ink System
10.1 Maintaining the Ink System The Mailing System uses ink jet technology to print stamps. The ink tank used for printing is located in the Mailing System base and contains an ink that is compulsory for postal transactions. The Ink tank is specific to the system base in which it has been installed. Never try to install it in another Mailing System.
Page 307: How To Display Ink Tank Data (User)
How to Display Ink Tank Data (User) To display the ink level and the tank data: As a user: Press and select the path: Ink and Accessories Information Ink Tank Information The Ink tank information screen is displayed. How to Display Ink Tank Data (Supervisor) You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 308: How To Change The Ink Tank
Changing the Ink Tank Ink cartridges and similar printing consumables must be regularly changed in order to ensure good print quality. How to Change the Ink Tank Open the ink tank drawer by pulling it towards you. Press on the blue release lever to disengage the ink tank.
Page 309: How To Display Print Head Information
Pull out the old ink tank. Insert the new ink tank, then push it until you hear the click. Close the drawer. The alignment process of the printing heads starts automatically. Displaying Print head information How to Display Print Head Information You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 310 To display the print head information: As supervisor: From the main menu, select the path: Maintenance Ink management Print head information The Print Head Information screen is displayed. Cleaning the Printing Heads If imprints look unclear or dirty in some way, test the printing quality and clean the headset to restore the printing head condition.
Page 311: How To Test The Printing Quality
How to Test the Printing Quality You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To test the printing quality: As supervisor: From the main menu, select the path: Maintenance Ink management Printing quality management The following screen is displayed:...
Page 312: How To Clean The Printing Heads Automatically
How to Clean the Printing Heads Automatically You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To clean the printing heads automatically: As supervisor: From the main menu, select the path: Maintenance Ink management Printing quality management...
Page 313: Maintaining The Feeder
10.2 Maintaining the Feeder Replacing the Feeder Fingers rubber pad Feeder fingers are located under the Feeder top cover. They press the mail against Feeder belts, then catch the mail and carry it into the Feeder. These Feeder fingers have rubber pads in contact with the mail. After a large number of cycles, they are subject to wear, so that the Feeder cannot catch the mail well.
Page 314 Pull the finger pad down till it unclips. To replace a Feeder Finger rubber pad: Insert the locating pins (1) of the pad in the locating hole (2) at both ends of the feeder finger. Press the rubber pad against the feeder finger untils it clips on.
Page 315: Maintaining The Sealer Water Network
10.3 Maintaining the Sealer Water Network The automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not be sealed properly. Filling the Sealer Bottle How to Fill the Sealer Bottle To add water: Remove the bottle from its base and turn it over.
Page 316: How To Clean The Water Filter
Cleaning the Water Filter A water filter is installed on the system. It is necessary to clean it regularly. How to Clean the Water Filter To clean the water filter: Open the water filter drawer by pulling it towards you. Pull the water filter vertically to disengage it.
Page 317: Cleaning The Mail Path
10.4 Cleaning the Mail Path Cleaning the mail path includes: • Doing an automatic cleaning of the heads • Cleaning Feeder sealer ramp • Cleaning Feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning.
Page 318 Pull up the right of the blue release lever to release the moistening ramp. Push the moistening ramp backwards to disengage it. Remove the moistening ramp.
Page 319 Clean the moistening ramp with hot water. Re-install the moistening ramp. Pull the moistening ramp towards you to reengage it. Push down on the blue release lever.
Page 320: How To Clean The Accessory Belts And Rollers
Cleaning Belts and Rollers Follow the steps below to clean the belts and rollers in the Feeder and in the Dynamic Weighing Module (if installed). How to Clean the Accessory Belts and Rollers To clean the accessory belts and rollers: Open equipment covers.
Page 321: Touchscreen Calibration
10.5 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other non-sharp accessory), the touchscreen may need to be calibrated for a better precision. How to Calibrate the Touchscreen You have to connect as a Supervisor (see How to Log in as Supervisor on page 226).
Page 322: Maintenance Processes
10.6 Maintenance processes You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). These processes are only to be completed on request from your Customer Service. Check that your Mailing System is connected to the LAN before starting. As supervisor: From the main menu, select the path: Maintenance...
Page 323: How To Complete A Postal Code Update
Updating your Postal Code This procedure is used if a change to your postal code is required. First contact our Customer Service Centre to update your details, then you will receive a PIN to allow you to perform the Registration Update procedure. Check that your Mailing System is connected to the LAN before starting.
Page 324: 11 Troubleshooting
11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Envelope Stoppages and Jams ........321 How to Clear Jammed Mail in the Print Base ..........321 How to Clear Mail Jammed in the Feeder ............324 How to Clear Mail Stalled in the Dynamic Weighing Module .......325 11.2 Label Stoppages and Jams ..........326...
Page 326: Envelope Stoppages And Jams
11.1 Envelope Stoppages and Jams Print Base Stoppages Problem: Envelopes are stopped in the transport mechanism of the Base. Possible cause Action • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Page 327 Using your other hand, remove the jammed envelopes. If the jammed envelopes can not be removed, perform the following: Hold the handle opened and push on the inside lever to unlock the base drawer. Pull the Base drawer towards you. Gently tilt the Base drawer on the left side and remove it.
Page 328 Feeder Stoppages/Jams Problem: Envelopes are stopped in the Feeder. Possible cause Action • Mail piece is too thick. Clear the Feeder as indicated below. • Mail size is incorrect. Correct the cause: • Too many envelopes are on the feed - Mail sizes: see Mail Specifica- deck.
Page 329: How To Clear Mail Jammed In The Feeder
How to Clear Mail Jammed in the Feeder To clear mail jammed in the Feeder: Open the cover. Gently remove jammed envelopes. Close the cover. Dynamic Weighing Module Stoppages and Jams Problem: Envelopes are stalled on the Dynamic Weighing Module deck. Possible cause Action •...
Page 330: How To Clear Mail Stalled In The Dynamic Weighing Module
How to Clear Mail Stalled in the Dynamic Weighing Module To clear mail jammed in the Dynamic Weighing Module: Open the cover. Gently remove jammed envelopes. Close the cover. Do not lean on or leave any object on the Dynamic Weighing Module platform as it may alter its weighing accuracy.
Page 331: Label Stoppages And Jams
11.2 Label Stoppages and Jams Problem: A Label is Stalled in the Print Base Possible cause Action A label is blocked in the Internal Label Dis- Clear the label. See How to Clear a Label penser or in the transport mechanism of the Jammed in the Base on page 326.
Page 332 Pull the base drawer towards you. Gently tilt the base drawer on the left side and remove it. Remove jammed labels. Put the Base drawer back into place. Release the jam release handle.
Page 333: Weighing Problems
11.3 Weighing Problems Problem: The Weighing Platform or Dynamic Weighing Module doesnot Weigh Properly The Base does not seem to display a correct weight. You have to check the weighing device (Weighing Platform or Dynamic Weighing Module) as follows. Display indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected.
Page 334 To avoid weighing errors, be sure the Weighing Platform is clear when starting the machine.
Page 335: Diagnostics And System Data
11.4 Diagnostics and System Data The Diagnostics feature allows you to find the root cause of an issue or a machine breakdown. The machine performs a self diagnosis, then generates data on the status and the events or errors that have occurred. This type of call should only be performed by Customer Service upon request.
Page 336: How To Access The Diagnostics
How to Access the Diagnostics You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To gain access to the diagnostics: As supervisor: From the main menu, select the path: Maintenance Diagnostics The system requires you to press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 337: How To Display The Hardware Data
How to Display the Hardware Data You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To display the Hardware Data: As supervisor: From the main menu, select the path: Maintenance System Infomation Hardware information The system displays the data about the hardware.
Page 338: How To Display The Machine Counters
How to Display the Machine Counters You have to connect as a Supervisor (see How to Log in as Supervisor on page 226). To display the data of the machine counters: As supervisor: From the main menu, select the path: Maintenance System Infomation Counters...
Page 340: 12 System Specifications
12 System Specifications This section contains the important specifications of your Mailing System. • Dimensions (Width x Length x Height): 51.5 mm x 82.5 mm x 30 mm / 20 1/4" x 32 1/2" x 11 13/16" • Weight : 37 kg / 81.57 lb •...
Page 342 Dimensions in inches: Envelope dimensions and weights • Max. length: 330 mm / 12 63/64" (254 mm / 10" on system with dynamic scale) • Max. width: 380 mm / 14 61/64" (330 mm / 12 63/64" on system with dynamic scale) •...
Page 343 ILD Labels, for the internal label dispenser are available for your Mailing System. Label storage: recommended room temperature 25°C (77°F) and relative humidity 50%. Mind the Best before date. ILD labels These labels are pre-cut and self-adhesive. ILD labels dimensions are shown in the table below: Label Dimensions Min.
Page 344: Operating Specifications
12.1 Operating Specifications Dynamic Weighing Module Range • Resolution in dynamic weighing mode: _g / _lb _oz. Accounts The number of accounts you can create can be raised optionally to 500 (Account Number on page 219). Operating conditions • Ambient temperature: 10 - 40°C (50 °F to 104 °F) •...
Page 345: Environmental Conditions
12.2 Environmental conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table and away from air movement: • Away from doors • Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors: do not install it in an area exposed to excessive light or heat sources.
Page 346: Menu Reference
12.3 Menu Reference The tables below list the options in the user and supervisor menus. To gain access to the menu, press Menu on the control panel. User Menu Level 1 Level 2 Level 3 Level 4 See... 1. Print Mode Introducing Tasks on page 47.
Page 347 3.10. Quiet Mode Quiet Mode page 263 3.11. Inserter mode Inserter Mode page 272 4. Favorites 4.1. Impression memories Using Impression Memories on page 4.2. Rate favorites Rate Favorites and Shortcuts on page 5. Rate selection 6. Account selection Changing Accounts on page 61 7.
Page 348 10.1. Ping Server How to Test the Connection to Online 10.2. Test Server Services on page 10.3. Generic call Manual Calls page 214 10.4. Machine Synchronization Synchronize Call on page 216 10.5. Upload Statistics Uploading Statistics on page 218 11. Piece Counting Counting Piece on the Weighing Plat- form...
Page 349 Supervisor Menu Level 1 Level 2 Level 3 Level 4 See... 1. Mailbox Using the Mailbox on page 284 2. Reports Reports on page Funds summary Adding Postage Daily usage Monthly usage Machine configuration Operator activity Machine activity Single Account Multi Account Single account Base events...
Page 350 3.1.3. Brightness - Contrast How to Change the Display Brightness by Default on page 3.2. Base settings 3.2.1. Default Sealing Mode Sealing Default Mode on page 247 3.2.2. Default moistening level Moistening Default Level on page 248 3.2.3. Default print offset Adding a Default Print Position Offset on page 241...
Page 351 5. Account management 5.1. Account mode selection Implementing an 'Account Mode' page 134 5.2. Change System Pin Code (only in 'No account with PIN Code' accounting mode) 5.2.1. Account list Managing Accounts on page 152 5.2.2. Account report Account Data Re- ports on page 193 5.2.3.
Page 352 6.2.1. High accuracy Dynamic Weighing Module High Accur- acy Mode on page 6.2.2. GEO code GEO Code on page 6.3. Touch screen calibration Touchscreen Calibra- tion on page 316 6.4. Date and Time Time and Date Man- agement on page 7.
Page 353 7.3.3.1 Moisten- ing pumps test 7.3.3.2 Moisten- ing flap position test 7.3.3.3 Paper fan test 7.3.4 Display 7.3.5 Keypad 7.3.6 Serial Connectors 7.3.7 Ping tool 7.3.8 IP configuration checker 7.4. Service processes 7.4.1 Withdraw a PSD Maintenance Pro- cesses on page 317 7.4.2 Swap PSD 7.4.3 Update registration 7.5.
Page 354 10. Online services 10.1. Ping Server How to Test the Connection to Online 10.2 Test Server Services on page 10.3. Generic call Manual Calls page 214 10.4. Machine Synchronization Synchronize Call on page 216 10.5. Server loading 10.6. Save Customer Data 10.7.
Page 355 Index 158, 160, 165, 168, 172, 173, 175, 185, 213, 214, 216, 221, 231, 233, 234, 237, access control 132 240, 242, 245, 246, 249, 251, 252, 253, Access Control 131, 132 259, 260, 261, 262, 263, 265, 267, 268, account 22, 24, 61, 131, 132, 136, 137, 271, 272, 281, 283, 288, 289, 290, 301, 138, 139, 140, 141, 142, 143, 144, 145,...
Page 356 Dynamic Weighing 11, 17, 65, 66, 95, 96, 249, 324, 325, 330, 335, 339, 340, jamming 3 Energy Star 7, 39 keyboard 22, 29, 30 Envelope dimensions 335 Keyboard 16, 30, 34, 35 Envelope Dimensions 335 Keypad 344 Envelope Hopper 13 label 25, 70, 96, 175, 178, 199, 326 Feeder 7, 11, 13, 35, 36, 37, 63, 308, Label 70, 190, 203, 326, 338...
Page 357 no printing 27 Processing Modes Section 22 No printing 48, 86 PSD 4, 123, 128, 175, 190, 201, 207, No Printing 48, 83, 85, 86 268, 317, 331, 344 No Stamp 341 No weight source 72 normal 7, 190 rate selection 23, 49 Rate selection 341 Rate Selection 23 off 39, 48, 131, 312...
Page 358 supervisor 27, 46, 50, 64, 102, 108, 118, 126, 131, 132, 145, 146, 147, 160, 162, 168, 169, 175, 185, 186, 190, 191, 193, 194, 196, 199, 225, 226, 247, 248, 263, 268, 274, 283, 290, 293, 295, 317, Supervisor 132, 175, 225, 330, 331, 341 SUPERVISOR 4 System Monitoring Section 22 tare 70...
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quadient IS-6000 User Manual

Table of Contents

2 Mailing System Overview

3 Processing Mail

4 Postage and Funds Management

5 Account Management and Access Control

6 Reports

7 Online Services

8 Configuring the System

9 Options and Updates

10 Maintenance

11 Troubleshooting

Quick Links

Chapters

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Summary of Contents for quadient IS-6000