Page 1 Dell™ Dimension™ 4550 Series USB 2.0 connectors (2) headphone connector service tag power connector voltage selection switch keyboard connector USB 2.0 connectors (2) serial connector parallel connector diagnostic lights (4) USB 2.0 connectors (2) microphone connector line-out connector line-in connector On computers with integrated audio.
Page 2: Abbreviations And Acronyms
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, and DellNet are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation;...
Page 3: Table Of Contents
Connecting a USB Printer Connecting Two Monitors Connecting the Monitors to Your Computer Enabling Clone Mode Enabling Extended Desktop Mode Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard...
Page 4 Copying CDs ......Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips .
Page 5 Dell Diagnostics ......When to Use the Dell Diagnostics Starting the Dell Diagnostics Drivers .
Page 6 Reinstalling Microsoft Before You Reinstall Reinstalling Windows XP Reinstalling Drivers and Software 4 Adding Parts Front and Back View of the Computer Front View ......Back View .
Page 7 Replacing the Battery ..... . Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell .
Page 8 Contents...
Page 9: Caution: Safety Instructions
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
Page 10 CAUTION: Safety Instructions • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
Page 11: When Using Your Computer
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...
Page 12: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
Page 13: Protecting Against Electrostatic Discharge
When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Page 14: Battery Disposal
(continued) When Using Your Computer Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 113. Do not dispose of the battery along with household waste.
Page 15: Finding Information For Your Computer
• My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Warranty information • Express Service Code and Service Tag Number ®...
Page 16 The Dell Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses • Customer Forum — online discussion with other Dell customers • Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system •...
Page 17 What Are You Looking For? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard • How to use Windows XP • Documentation for my computer and devices Find it Here S e t u p d i a g r a m...
Page 18 F i n d i n g I n f o r ma t i o n f o r Yo u r C o m p u te r...
Page 19: Setting Up And Using Your Computer
S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Connecting Two Monitors Transferring Information to a New Computer Setting Up a Home and Office Network...
Page 20: Setting Up A Printer
Setting Up a Printer See the documentation that came with the printer for setup information, including how to: • • • • Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer.
Page 21: Connecting A Usb Printer
screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer Complete the operating system setup, if you have not already done so.
Page 22: Connecting Two Monitors
Connecting Two Monitors If you purchased a video card that supports dual monitors, follow the instructions in this section to connect and enable your monitors. Connecting the Monitors to Your Computer HINT: If both monitors have VGA connectors, you must have the optional VGA adapter.
Page 23 optional VGA adapter If one monitor has a VGA connector and the other one has a DVI connector: Connect the VGA connector on the monitor to the VGA (blue) connector on the computer. Connect the DVI connector on the other monitor to the DVI (white) connector on the computer.
Page 24: Enabling Clone Mode
For more information on changing display settings, see the Help and Support Center (click the Start button and click Help and Support). Right-click an empty spot on the desktop and click Properties. Click the Settings tab and click Advanced. Click the nView tab, click Clone, and click OK.
Page 25: Enabling Extended Desktop Mode
Click Yes to accept the changes. Enabling Extended Desktop Mode In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space. Right-click an empty spot on the desktop and click Properties.
Page 26 To prepare the new computer for the file transfer: To copy data from the old computer: To transfer data to the new computer: Setting Up and Using Yo ur Computer Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard.
Page 27: Setting Up A Home And Office Network
On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, and then click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears.
Page 28: Network Setup Wizard
Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with...
Page 29: Setting Up Your Internet Connection
Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save and close any open files, and exit any open programs.
Page 30: Copying Cds
Copying CDs This section applies only to computers that have a CD- or DVD-recording HINT: Ensure that you follow all copyright laws device. when you create CDs. The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer.
Page 31: Using Easy Cd Creator Basic
Microsoft Windows XP Help and Support Center (see page 17). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
Page 32: How To Copy A Cd
Roxio documentation for recording problems, first instructions on how to copy CDs from a CD drive to a CD-RW drive. check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.
Page 33: Hyper-Threading
You can enable or disable Hyper-Threading through the system setup program. For information on accessing the system setup program, see page 110. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. HINT: You must use CD-R discs to burn music CDs that you want to play in regular stereos.
Page 34: Booting To A Usb Device
Shut down (see the following section) and restart the computer. Turn on the computer. When the DELL™ logo appears, press <F12> immediately. If you wait too long and the Microsoft continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.
Page 35: Solving Problems
S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages Keyboard Problems Mouse Problems Network Problems Power Problems...
Page 36: Finding Solutions
So l vi n g Pro b l em s See page 51. Press a key and move the Tell Me How mouse. See the help file for information on standby mode. Get technical assistance from Dell. See page 116. See page 44.
Page 37 See page 57. See page 55. See page 53. See page 42. See page 49. See page 48. See page 39. See page 50. See page 54. See page 44. See page 45. See page 42. See page 42. See page 45. So l vi n g Pro b l em s...
Page 38: Finding Help Information
(see page 113). If the battery still does not work properly, contact Dell (see page 116). So l vi n g Pro b l em s...
Page 39: Drive Problems
Drive Problems Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E button, and then double-click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 40: Cd Drive Problems
CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This the lower-right corner of your screen. does not indicate a defect in the drive or the CD. the possibility that the original CD is defective. Problems"...
Page 41: Problems Writing To A Cd-Rw Drive
Problems writing to a CD-RW drive U R N O F F T A N D B Y M O D E I N C D- R W — For information on power conservation modes, see the Tell D I S C Me How help file or search for the keyword standby in Windows Help.
Page 42: Hard Drive Problems
Hard drive problems E-Mail, Modem, and Internet Problems HINT: Connect the modem to an analog telephone jack only. The line is connected to the jack on the modem. (The jack has either a green label or modem does not operate a connector-shaped icon next to it.) Ensure that you hear a click when you insert while it is connected to a the telephone line connector into the modem.
Page 43 E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Click the Start button, and then click Control Panel. Click Printers and Other Hardware.
Page 44: Error Messages
H E D E V I C E I S N O T R E A D Y — The program that you are L O S E S O M E P R O G R A M S A N D — Contact Dell (see page 116). — Insert a disk...
Page 45: General Problems
General Problems A program stops responding — N D T H E P R O G R A M Press <Ctrl><Shift><Esc> simultaneously. Click the Applications tab. Click the program that is no longer responding. Click End Task. — If your computer locks up and you are unable U R N T H E C O M P U T E R O F F to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns...
Page 46: A Solid Blue Screen Appears
A solid blue screen appears keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process.
Page 47: Other Technical Problems
E L L website or e-mail service, call Dell for technical assistance (see page 116). See "Dell Technical Support Policy (U.S. Only)" on page 114 for a description of the hardware and software support provided by Dell. General hardware problems...
Page 48: Keyboard Problems
T R O U B L E S H O O T I N G I N F O R M A T I O N Keyboard Problems computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.
Page 49: Mouse Problems
Mouse Problems — E S T A R T T H E C O M P U T E R Simultaneously press <Ctrl><Esc> to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
Page 50: Network Problems
See the wireless mouse documentation for more information. Network Problems cable is connected as shown on page 27. No light indicates that no network communication exists. Replace the network cable. A G A I N So l vi n g Pro b l em s F T H E M O U S E I S W I R E L E S S R E P L A C E T H E M O U S E B A T T E R Y —...
Page 51: Power Problems
H E C K Y O U R N E T W O R K S E T T I N G S or the person who set up your network to verify that your network settings are correct and that the network is functioning. H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S Power Problems CAUTION: Before you begin any of the procedures in this section,...
Page 52 • Remove and then reinstall the video card, if applicable (see page 94). • If the problem persists, contact Dell (see page 116). F T H E P O W E R L I G H T I S A M B E R A N D G R E E N •...
Page 53: Printer Problems
— Ensure that the electrical outlet is ® — I N D O W S — See page 65. — See page 70. HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer.
Page 54: Scanner Problems
Scanner Problems HINT: Dell does not cover the scanner’s warranty. If you need documentation for setup and troubleshooting information. technical assistance for your scanner, call the scanner’s manufacturer. See the scanner locking tab or button. documentation for the correct phone number.
Page 55: Sound And Speaker Problems
Sound and Speaker Problems No sound from speakers H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S are connected as shown on the setup diagram supplied with the speakers. N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D —...
Page 56: No Sound From Headphones
diagnostics. See the speaker documentation for diagnostics instructions. No sound from headphones front-panel headphone connector, ensure that the headphone cable is securely inserted into that connector (see page 76). speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Page 57: Video And Monitor Problems
Video and Monitor Problems If the screen is blank H E C K T H E M O N I T O R P O W E R L I G H T the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
Page 58: If The Screen Is Difficult To Read
If the screen is difficult to read instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky."...
Page 59: Advanced Troubleshooting
S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...
Page 60: Diagnostic Lights
• If available, install properly working memory of the same type into your computer (see page 92). • If the problem persists, contact Dell (see page 116). • Be sure that there are no special memory module/memory connector placement requirements (see page 92).
Page 61 CD drive, and DVD drive to the system board (see page 85). • If the problem persists, contact Dell (see page 116). Determine if a conflict exists by removing a card (not the video card) (see page 90) and then restarting the computer.
Page 62: Dell Diagnostics
• • Starting the Dell Diagnostics Start the Dell Diagnostics from either your hard drive (see page 63) or from the Dell Dimension ResourceCD (see page 63). Advanced Troubleshooting Perform express, extended, or custom tests on one or all devices.
Page 63 ResourceCD menu. Type to start the Dell Diagnostics. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).
Page 64 If you cannot resolve the error condition, contact Dell (see page 116). If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Page 65: Drivers
Allows you to customize the test by changing the test settings. When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Page 66: Identifying Drivers
NOTICE: The Dell Support website and your provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Click the Start button and click Control Panel.
Page 67 Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore (see page 69) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD: With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.
Page 68: Using System Restore
Using System Restore The Microsoft to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore.
Page 69: Undoing The Last System Restore
Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and close all open programs.
Page 70: Resolving Software And Hardware Incompatibilities
Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: To use the Windows XP Hardware Troubleshooter: Reinstalling Microsoft Before You Reinstall If you are reinstalling the Windows XP operating system to correct a...
Page 71: Reinstalling Windows Xp
Windows XP . The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
Page 72 HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. Completing the GUI Setup Advanced Troubleshooting If your computer already has Windows XP installed and you want to recover your current Windows XP data, type option, and then remove the CD from the drive.
Page 73: Reinstalling Drivers And Software
If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components, configures the computer, and then restarts the computer.
Page 74 Advanced Troubleshooting...
Page 75: Adding Parts
S E C T I O N 4 A d d i n g Pa r t s Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card...
Page 76: Front And Back View Of The Computer
Front and Back View of the Computer Front View The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instructions on how to reattach the door, see page 80. A d d i n g Par ts *On computers with an optional floppy drive.
Page 77 Press this button to turn on the computer. service tag The tag is used to identify your computer when you access the Dell Support website or call technical support. headphone connector Attach headphones.Use the headphone connector to attach headphones and most kinds of speakers.
Page 78: Back View
Back View A d d i n g Par ts *On computers with integrated audio.
Page 79 UTP cable into the network adapter connector until the cable snaps securely into place. Dell recommends the use of Category 5 wiring and connectors for our customers’ networks. line-in connector* Use the blue line-in connector (available on computers with integrated sound) to attach a record/playback device such as a cassette player, CD player, or VCR.
Page 80: Reattaching The Front Door And Hinge Arms
Reattaching the Front Door and Hinge Arms To prevent damage to your computer, the front-panel door is designed to "break away" if it is lifted up too far. If the front-panel door is open and it is pushed inward too hard, the hinge arms may also break away (the hinge arms are loose when they are detached).
Page 81 Lift both hinge arms to the horizontal position. Use the two view slots to align the pivot bar with the two pivot-bar slots. view slots (2) hinge arms in horizontal position NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Page 82: Reattaching The Front Door
Reattaching the Front Door A d d i n g Par ts Reconnect the computer power cable to the electrical outlet. Reattach the front door (see page 80). CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer"...
Page 83: Opening The Computer Cover
NOTICE: Ensure that sufficient space exists to support the open cover—at least 30 cm (1 ft) of desktop space. Lay the computer on its side so that the arrow on the bottom of the computer points up.
Page 84: Looking Inside Your Computer
Looking Inside Your Computer HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer. power supply filler brackets for empty card slots (4) (page 86) *Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure.
Page 85: System Board
System Board floppy drive CD drive connector connector (FLOPPY) (SEC IDE) main power connector (MAIN POWER) standby power light (CR4G1) memory module connectors (DIMM 0, DIMM 1) page 92 microprocessor fan connector (J1F1) microprocessor connector (J2E1) 12-V power connector (J5C1) hard drive connector (PRI IDE) CD audio connector...
Page 86: Installing And Removing Cards
Installing and Removing Cards The computer’s card connectors allow you to install different types of devices such as modems, network adapters, and video cards. Installing a Card A d d i n g Par ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
Page 87 Press the tab on the card retention arm and raise the retention arm. filler bracket card retention arm If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 9. If you are replacing a card that is already installed in the computer, remove the card (see page 90).
Page 88 bracket caught outside of slot bracket within slot A d d i n g Par ts Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board.
Page 89 card retention arm alignment guide alignment bar filler bracket NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.
Page 90: Removing A Card
Removing a Card card retention arm card bracket A d d i n g Par ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 91 If you need a filler bracket, contact Dell. NOTICE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
Page 92: Adding Memory
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 107. HINT: Memory purchased from Dell is covered under your computer warranty. Removing a Memory Module...
Page 93: Adding A Memory Module
Adding a Memory Module Press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notch memory module connector cutouts (2) step 1 step 2 Align the notch on the bottom of the module with the crossbars in the connector.
Page 94: Adding Or Replacing The Agp Card
Adding or Replacing the AGP Card Your Dell™ computer provides a connector for an AGP card. A d d i n g Par ts NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 95: Card Removal
Card Removal Some AGP cards require a power cable. If the card has a power cable attached to it, disconnect the cable from the card. Remove the filler bracket by raising the card retention arm and sliding the bracket up. On the card clip, press the tab toward the card slot.
Page 96: Card Installation
Card Installation A d d i n g Par ts To add or replace the card, gently press it down into the slot connector until it clicks into place. AGP card card clip lever card clip slot connector Release the card clip lever, ensuring that the tab on the card clip lever fits into the notch on the front end of the card.
Page 97: Adding A Second Hard Drive
Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
Page 98 A d d i n g Par ts Remove the first hard drive from the upper bay and install it in the lower bay: Disconnect the power and the hard-drive cables from the back of the first hard drive. Press in the two green rail tabs and pull the first hard drive out of the upper bay.
Page 99 "cable select" (see the documentation that came with the drive for information). power cable Close the computer cover (see page 104). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on.
Page 100: Adding A Floppy Drive
Adding a Floppy Drive Removing the Front-Panel Insert Remove the front-panel insert before you install the floppy drive: A d d i n g Par ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 101 insert release tab floppy-drive bay From outside the computer, pull the insert away from the computer’s front panel. Adding Pa rts...
Page 102: Installing A Floppy Drive
Installing a Floppy Drive A d d i n g Par ts Remove the insert from the insert frame by pressing on the four tabs. Reattach the empty insert frame over the front of the drive bay. The insert frame fits only one way. Gently slide the drive into place until the tabs securely click into position.
Page 103 cable restraint system board floppy-drive connector Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents. Close the computer cover (see page 104). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 104: Closing The Computer Cover
Closing the Computer Cover A d d i n g Par ts Ensure that all cables are connected, and fold cables out of the way. Ensure that cables are not routed over the drive cage—they can prevent the cover from closing properly. Ensure that no tools or extra parts are left inside the computer.
Page 105: Appendix
S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
Page 106: Specifications
Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols PCI connectors PCI connector size PCI connector data width...
Page 107 Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS address Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Headphone DDR SDRAM 128-, 256-, and 512-MB non-ECC DDR SDRAM 128 MB 1 GB...
Page 108 Ports and Connectors Internally accessible: Video Video controller Audio Audio controller Network NIC controller Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Appendix (continued) Audio Primary IDE channel Secondary IDE channel Floppy drive For computers with integrated audio. three miniature connectors for line-in, line- out, and microphone 40-pin connector on PCI local bus...
Page 109 Power DC power supply: Wattage Heat dissipation Voltage (see page 11 for important voltage setting information) Backup battery Physical Height x Width x Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Page 110: Standard Settings
Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...
Page 111: Viewing Settings
Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.
Page 112: Clearing Forgotten Passwords
Close the computer cover (see page 104), plug your computer into an electrical outlet, and turn on the computer. When the blue DELL™ logo appears, press <F2> immediately to enter the system setup program. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.
Page 113: Replacing The Battery
Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
Page 114: Dell Technical Support Policy (U.s. Only)
Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.
Page 115: Definition Of "Dell-Installed" Software And Peripherals
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 116: Contacting Dell
For specific web addresses for your country, find the appropriate country section in the table below. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 117 Country (City) International Access Code Country Code City Code Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
Page 118 International Access Code Country Code City Code Bermuda General Support Bolivia General Support Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Technical Support Country Code: 55 Tech Support Fax City Code: 51 Customer Care Fax Sales British Virgin Islands...
Page 119 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
Page 120 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
Page 121 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Page 122 Country Code City Code Hong Kong Technical Support (Dimension™ and Inspiron™) International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Country Code: 852 Customer Service (non-technical, post-sales issues) Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK...
Page 123 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
Page 124 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
Page 125 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Page 126 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
Page 127 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
Page 128 Country (City) International Access Code Country Code City Code Portugal E-mail: support.euro.dell.com/es/es/emaildell/ International Access Code: 00 Technical Support Country Code: 35 Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St. Vincent and the Grenadines General Support...
Page 129 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 130 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
Page 131 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 132 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 133: Returning Items For Warranty Repair Or Credit
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
Page 134 If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Page 135: Nom Information (Mexico Only)
Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.
Page 136 Appendix...
Page 137: Limited Warranties And Return Policy
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin...
Page 138 During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
Page 139 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
Page 140: Total Satisfaction" Return Policy (U.s. Only)
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
Page 141: Limited Warranty Terms For Canada
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Page 142 How long does this limited warranty last? This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell- branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
Page 143 What if I purchased an on-site service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
Page 144: Total Satisfaction" Return Policy (Canada Only)
"Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price.
Page 145: Dell Software And Peripherals (Canada Only)
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
Page 146: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 147: Intel ® Warranty Statement For Pentium ® And Celeron ® Processors Only (U.s. And Canada Only)
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ®...
Page 148 ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Page 149: Index
CDs general information, 30 helpful tips, 31 how to copy CDs, 32 cover closing, 104 opening, 83 Dell Diagnostics, 15, 62 Dell Support website, 16 Dell Technical Support Policy, 114 diagnostics, 15, 62 display. See monitor documentation, 15 device, 15...
Page 150 I n d e x Files and Settings Transfer Wizard, 25 finding information, 15 finding solutions, 36 fixing problems battery, 38 Dell Diagnostics, 62 drive, 39 e-mail, 42 floppy drive, 39 general, 45 Internet connection, 42 keyboard, 48 modem, 42...
Page 151 45 RAM. See memory regulatory information, 133 reinstalling drivers, 66, 70 Windows XP , 70 ResourceCD, 66 Dell Diagnostics, 62 returning items, 133 safety instructions, 9 scanner fixing problems, 54 screen. See monitor service tag number, 15, 77...
Page 152 I n d e x Index...

Dell Dimension 4550 Series Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Advanced Troubleshooting

4 Adding Parts

5 Appendix

Index

Quick Links

Related Manuals for Dell Dimension 4550 Series

Summary of Contents for Dell Dimension 4550 Series

Table of Contents