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Washing machine
WAU28PH9GB
[en]
User manual and installation
instructions

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Summary of Contents for Bosch WAU28PH9GB

  • Page 1 Washing machine WAU28PH9GB [en] User manual and installation instructions...
  • Page 2: Table Of Contents

    Table of contents 1 Safety ..........   4 10 Before using for the first time........   36 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 36 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........   37 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 37 1.6 Safe cleaning and mainten-...
  • Page 3 16 Home Connect ......   45 21 Customer Service.....    70 16.1 Home Connect settings.. 45 21.1 Product number (E-Nr.) and production number (FD).. 70 16.2 Connecting the appliance to a WLAN home network 21.2 AQUA-STOP guarantee .. 70 (Wi-Fi) with WPS function .. 46 22 Consumption values....   72 16.3 Connecting the appliance to a WLAN home network 23 Technical specifications..
  • Page 4: Safety

    en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
  • Page 5: Safe Installation

    Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
  • Page 6 en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
  • Page 7: Safe Use

    Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
  • Page 8 en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
  • Page 9: Safe Cleaning And Maintenance

    Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
  • Page 10: Preventing Material Damage

    en Preventing material damage Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
  • Page 11: Environmental Protection And Saving Energy

    Environmental protection and saving energy en Do not use hard scouring pads or Add → Page 40 detergent based on ▶ cleaning sponges. the laundry's degree of soiling. Clean the appliance with nothing ▶ a For light to normal soiling, a smal- but water and a soft, damp cloth. ler amount of detergent is suffi- Remove all detergent residue, ▶...
  • Page 12: Energy Saving Mode

    en Installation and connection ATTENTION! The appliance comes with an Aqua- Objects remaining in the drum that Sensor. are not designed for operation with a During the rinse cycle, the Aqua- the appliance may cause material Sensor checks the degree of tur- damage and damage to the appli- bidity of the rinsing water, and ad- ance.
  • Page 13: Contents Of Package

    Installation and connection en 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Elbow for fixing the water out- Do not operate the appliance ▶...
  • Page 14: Removing The Transit Bolts

    en Installation and connection ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split.
  • Page 15: Connecting The Appliance

    Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Connecting the appliance Remove the four sleeves.
  • Page 16: Aligning The Appliance

    en Installation and connection Connect the water inlet hose to a Drainage into a Fix and secure tap (26.4 mm = 3/4"). washbasin the water outlet using an elbow. → Page 36 ¾˝ min. 10 mm Drainage into a Fix and secure plastic pipe with the water outlet min.
  • Page 17: Connecting The Appliance To The Electricity Supply

    Installation and connection en To align the appliance, turn the ap- The connection details of the appli- pliance feet. Check that the appli- ance can be found under Tech- ance is level using a spirit level. nical data → Page 73. Check the mains plug is inserted properly.
  • Page 18 en Familiarising yourself with your appliance Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
  • Page 19: Familiarising Yourself With

    Familiarising yourself with your appliance en 5.2 Detergent drawer Manual dosing compartment / : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. 5.4 Operating logic Programmes → Page 27 Programme selector...
  • Page 20 en Familiarising yourself with your appliance...
  • Page 21: Display

    Display en Display 6 Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time The programme end has been set and the remaining number of hours is displayed.
  • Page 22 en Display Display Designation Description Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
  • Page 23 Display en Display Designation Description ⁠ Voltage control Flashes: The automatic voltage control system system detects impermissible voltage drops. This will pause the programme. Note: The programme will continue when the voltage is permissible again. ⁠ Voltage control Flashes: The programme has been system paused because of impermissible voltage drops.
  • Page 24: Buttons

    en Buttons Buttons 7 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 27. Button Selection Description (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
  • Page 25 Buttons en Button Selection Description - 1400 (Spin) – 1400 rpm Adjust the spin speed or deactivate the spin cycle. is selected, the water is drained and the spin cycle is deactivated at the end of the washing cycle. The laundry stays wet inside the drum. (mains switch) ¡...
  • Page 26 en Buttons Button Selection Description (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate Note: If the intelligent dosing system is activated, the detergent will be dis- pensed automatically for the prewash and the main wash. If the intelligent dosing system is de- activated, place the detergent for the prewash directly in the drum.
  • Page 27 Programmes en ⁠ ⁠ ⁠   i-DOS   ⁠ ⁠ ⁠   i-DOS   ⁠ ⁠ ⁠ ⁠ ⁠ ⁠ ⁠ ⁠ ⁠ ⁠ – ⁠ Speed Max. spin speed 1400 1400 (rpm) Max. temperature (°C) Max. load (kg)
  • Page 28 en Programmes ⁠ ⁠   i-DOS   ⁠ ⁠   i-DOS   ⁠ ⁠ ⁠ ⁠ ⁠ – Speed Max. spin speed 1400 (rpm) – Max. temperature (°C) Max. load (kg)
  • Page 29 Programmes en ⁠   i-DOS   ⁠   i-DOS   Speed Max. spin speed 1200 1400 (rpm) Max. temperature (°C) Max. load (kg)
  • Page 30 en Programmes ⁠   i-DOS   – ⁠   i-DOS   – – – – – – Speed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
  • Page 31 Programmes en – – ⁠   i-DOS   – – – ⁠   i-DOS   – – – – – – – – – – – – – – Speed Max. spin speed – 1400 1400 (rpm) – – – Max. temperature (°C) Max.
  • Page 32 en Programmes – ⁠   i-DOS   – ⁠   i-DOS   – – – – – – – – – – – Speed Max. spin speed – 1200 (rpm) – – Max. temperature (°C) Max. load (kg)
  • Page 33 Programmes en ⁠   i-DOS   ⁠   i-DOS   Speed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
  • Page 34 en Programmes ⁠   i-DOS   ⁠   i-DOS   – Speed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
  • Page 35 Programmes en ⁠ ⁠   i-DOS   ⁠ ⁠   i-DOS   – – – ⁠ ⁠ ⁠ Speed Max. spin speed 1200 (rpm) Max. temperature (°C) Max. load (kg)
  • Page 36: Accessories

    en Accessories Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WMZ2381 sion hose for cold water or AquaStop (approx. 2.50 Fixing brackets Improves the stability of WMZ2200 the appliance.
  • Page 37: Laundry

    Laundry en Pour approx. 1 litre of water into Press (Start/Pause) to start the the manual dosing compartment. programme. a The display shows the remaining programme duration. Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 41 Laundry 11 Laundry Laundry...
  • Page 38: Sorting Laundry

    en Laundry – Some stubborn or dried-in stains To improve washing results and ▶ can be removed by washing prevent discolouration, sort the several times laundry according to the following – Wash large and small items of criteria before washing. laundry together –...
  • Page 39: Detergents And Care

    Detergents and care products en Symbol Washing process Recommended pro- gramme ⁠ Particularly gentle Delicates/Silk for washing by hand Hand wash Wool Not suitable for machine-washing – ¡ Do not mix different liquid deter- Detergents and care products 12 Detergents and care gents ¡...
  • Page 40: Detergent Dosage

    en Detergents and care products Tip: Visit www.cleanright.eu to find further information on detergents, care products and cleaning agents for domestic use. 12.2 Detergent dosage The detergent dosage depends on: You can find out how hard your ¡ The amount of laundry water is from your local water com- pany or measure it yourself using ¡...
  • Page 41: Basic Operation

    Basic operation en 13.3 Adjusting the pro- Basic operation 13 Basic operation gramme settings Basic operation Requirement: A programme has 13.1 Switching on the appli- been set. ance → "Setting a programme", Page 41 Adjust the programme settings. Press ▶ ▶ → "Programmes", Page 27 Please follow the information about operating logic.
  • Page 42: Adding Detergent And Care Product

    en Basic operation Requirement: The laundry is pre- Pull out the detergent drawer. pared and sorted. Pour in detergent. → "Laundry", Page 37 → "Detergent drawer", Page 19 If required, add the care product. Open the door. Push in the detergent drawer. 13.7 Starting the programme Note: If you want to change the time until the programme ends, set the "Ready in"...
  • Page 43: Unloading The Laundry

    Childproof lock en Press 13.11 Switching off the appli- Open the door. ance The appliance door remains Press locked for safety reasons if the temperature and water levels are high. – If the temperature is high, start the Rinse programme. – If the water level is high: Start the Spin or Drain programme.
  • Page 44: Deactivating The Childproof Lock

    en Intelligent dosing system a The childproof lock remains active Open the dispenser lid. even after the appliance has been switched off. 14.2 Deactivating the child- proof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. Press and hold 3s for approx.
  • Page 45: Basic Dosage

    Home Connect  en Home Connect services in your coun- Adjusting the dispenser contents try. You can find information about Press and hold ⁠   i-DOS for ap- this at: www.home-connect.com. prox. 3 seconds. ¡ → "Connecting the appliance to a To set , press ⁠...
  • Page 46: (Wi-Fi) With Wps Function

    en Home Connect 16.2 Connecting the appli- 16.3 Connecting the appli- ance to a WLAN home ance to a WLAN home network (Wi-Fi) with network (Wi-Fi) without WPS function WPS function Requirement: If your router has a If your router does not have a WPS WPS function, you can connect the function, you can connect the appli- appliance to your WLAN home net-...
  • Page 47: Connecting Your Appliance

    Home Connect  en Connect the mobile device to the 16.4 Connecting your appli- HomeConnect Wi-Fi network and ance to the Home Con- enter the password (key) Home- nect app Connect. a Your mobile device now connects Requirements to the appliance. The connection ¡...
  • Page 48: Deactivating Wi-Fi On The Appliance

    en Home Connect a If End is shown on the display, the 16.6 Deactivating Wi-Fi on the network settings are reset. appliance Tip: If you wish to operate your appli- Press and hold for at least ance again via the Home Connect three seconds. app, you will need to reconnect it to Set the programme to position 4.
  • Page 49: Basic Settings

    Basic settings en Basic settings 17 Basic settings You can configure the appliance to meet your needs. Basic settings 17.1 Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet)
  • Page 50: Cleaning And Servicing

    en Cleaning and servicing To exit the basic settings, switch 18.2 Cleaning the drum off the appliance. If you often wash at a washing tem- perature of 40 °C and lower or the appliance has not been used for a Cleaning and servicing 18 Cleaning and servi- long period, clean the drum.
  • Page 51 Cleaning and servicing en Press down on the insert and re- Empty the detergent drawer. move the detergent drawer. ATTENTION! The pump unit con- Remove the pump unit. tains electrical components. Do not clean the pump unit in the ▶ dishwasher and do not immerse it in water.
  • Page 52: Descaling

    en Cleaning and servicing Clean the detergent drawer and Clean the inside of the detergent the lid with a soft, damp cloth or drawer housing. hand shower. Push in the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. 18.4 Descaling If you add detergent correctly, you do not need to descale your appliance.
  • Page 53 Cleaning and servicing en Disconnect the appliance's mains Take the drain hose out of the plug from the power supply. holder. Open the maintenance flap. CAUTION - Risk of scalding! Remove the maintenance flap. When you wash at high temperat- ures, the detergent solution gets hot.
  • Page 54 en Cleaning and servicing Insert the drain hose into the Clean the interior, the thread on holder. the pump cap and the pump hous- ing. Cleaning the drain pump Make sure that the impeller in the drain pump can be rotated. Note: Please read the information in the Safety → Page 4 and Preventing Insert the pump cap and screw it...
  • Page 55: Cleaning The Water Outlet Hose At The Siphon

    Cleaning and servicing en Clean the water outlet hose and si- Before the next wash phon connecting piece. To prevent unused detergent from flowing straight into the outlet in the next wash, run the Drain programme after you have emptied the drain pump.
  • Page 56 en Cleaning and servicing Connect the water inlet hose and Cleaning the filter on the tap check for leaks. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely. Requirement: The water inlet hose is empty.
  • Page 57: Troubleshooting

    Troubleshooting en Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
  • Page 58 en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Remove any unapproved extensions from the water ▶ hose. Connecting the appliance "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 52 ▶ "E:10 / -00 / -10 / The pump for the intelligent dosing system is blocked.
  • Page 59 Troubleshooting en Fault Cause and troubleshooting flashes. The automatic voltage control system detects an un- authorised voltage under-usage. No remedial action possible. ▶ Note: If the power supply is stable, the programme continues to run as normal. Voltage under-usage may cause extension of a pro- gramme.
  • Page 60 en Troubleshooting Fault Cause and troubleshooting The appliance is not Check whether the lighting in your kitchen or other ▶ working. appliances are working. The programme does You have not pressed  not start. Press ▶ Door is not closed. Close the door. Press to start the programme.
  • Page 61 Troubleshooting en Fault Cause and troubleshooting The door cannot Power failure. be opened. Open the door using the emergency release. ▶ → "Emergency release", Page 68 The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶...
  • Page 62 en Troubleshooting Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
  • Page 63 Troubleshooting en Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
  • Page 64 en Troubleshooting Fault Cause and troubleshooting The spin programme Start the Spin programme. ▶ does not start. Rushing, hissing Water is flushed under pressure into the detergent noise. drawer. Not a fault – normal operating noise. ▶ Longer, whirring noise Intelligent dosing system dispenses detergent or care before the start of the products.
  • Page 65 Troubleshooting en Fault Cause and troubleshooting The spin result is not Select the programmes that are suitable for the ▶ satisfactory. The laun- type of fabric. dry is too wet/too → "Programmes", Page 27 damp. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.
  • Page 66 en Troubleshooting Fault Cause and troubleshooting Detergent residue on Detergents may contain water-insoluble substances the dry laundry. that deposit on the laundry. Brush out the laundry after washing and drying. ▶ Unsuitable detergent added to the dispenser of the in- telligent dosing system. Check whether the detergent used is suitable.
  • Page 67 Troubleshooting en Fault Cause and troubleshooting No connection to the Wi-Fi is activated but a connection to your home net- home network. work cannot be established. Ensure that the home network is available. Reconnect the appliance to the home network. → "Connecting the appliance to a WLAN home net- work (Wi-Fi) with WPS function", Page 46 → "Connecting the appliance to a WLAN home net- work (Wi-Fi) without WPS function", Page 46...
  • Page 68: Transportation, Storage And Disposal

    en Transportation, storage and disposal Drain the remaining detergent 19.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 52 Requirement: The drain pump is Detach the hoses. empty. → Page 52 Empty the dispensers. ATTENTION! Escaping water may cause material damage. 20.2 Inserting the transit Do not open the door if you can ▶...
  • Page 69: Using The Appliance Again

    Transportation, storage and disposal en Insert all screws into the four Pour approx. 1 litre of water into transit bolts and tighten slightly. the manual dosing compartment in the detergent drawer. Start the Drain programme. a The unused detergent cannot flow straight into the outlet during the next wash.
  • Page 70 en Customer Service If you contact Customer Service, you tronic appliances (waste will require the product number (E- electrical and electronic Nr.) and the production number (FD) equipment - WEEE). of your appliance. The guideline determ- The contact details for Customer Ser- ines the framework for vice can be found in the enclosed the return and recycling...
  • Page 71 Customer Service en cludes correctly fitting the Aqua- Stop extension (genuine access- ory). Our guarantee does not cover defective supply lines or fittings up to the Aqua-Stop connection on the tap. ¡ If your appliance is fitted with Aqua-Stop, you can in principle leave your appliance unattended during operation and the tap turned on afterwards.
  • Page 72 en Consumption values Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
  • Page 73 Declaration of Conformity 24 Declaration of Con- standby mode is set (Wi-Fi): formity 5 Min. ¡ Networked Robert Bosch Hausgeräte GmbH Declaration of Conformity standby mode hereby declares that the appliance (Wi-Fi): 1,20 W with Home Connect functionality Water pressure ¡ Minimum: meets the essential requirements and 100 kPa...
  • Page 74 en Declaration of Conformity 5 GHz WLAN (Wi-Fi): For indoor use only.
  • Page 76 Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you: www.bosch-home.com/service Contact data of all countries are listed in the attached service direct- ory.

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