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Huawei Mate 8 Frequently Asked Questions Manual
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Huawei Mate 8 Frequently Asked Questions Manual

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Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone
Feature FAQs
Issue
01
Date
2016-01-27
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei Mate 8

  • Page 1 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Issue Date 2016-01-27 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: Table Of Contents

    1.7 Why does my phone charge more slowly after reaching 80% charge? ................. 2 1.8 How long does the battery last on the Huawei Mate 8? ....................2 1.9 Why does my hand feel numb from touching the phone when it is charging? ............. 3 1.10 Why does my Huawei Mate 8 have a short battery life? ....................
  • Page 4 2.2.5 What do I do if my phone's screen is slow to respond or does not respond accurately? .......... 13 2.2.6 Why does my phone's screen not look as colorful as the screens of Samsung phones or the Huawei Mate S? ..13 2.2.7 Why is there light leakage when the screen is off? ....................
  • Page 5 3.2.1 What input methods does my phone come with? ..................... 30 3.2.2 I wrote a comment to my friend in WeChat Moments using the Huawei handwriting input method in full-screen mode. Why can't I send it by touching the send button? ....................30 3.2.3 Why can't Huawei voice input method recognize my voice? ..................
  • Page 6 3.5.4 What can I do if my phone stays in Do not disturb mode even when I turn it off? ..........41 3.5.5 How do I check the power consumption details on the Huawei Mate 8? ..............41 3.6 Alarms ..................................42 3.6.1 Why do alarms keep going off repeatedly? ......................
  • Page 7 4.1.6 Why can't I see the Lucky Money icon on the chat screen with a WeChat friend? ..........47 4.1.7 Why can't I send or receive WeChat messages? ...................... 47 4.1.8 Why is there no sound for the first several seconds of a WeChat voice message when I am using a Huawei TalkBand B2? ................................... 56 4.1.9 Why can't a WeChat picture be viewed on my phone and why can it be viewed properly on my friend's phone? ..
  • Page 8 4.1.39 Why am I having problems with copy/paste in WeChat on the Huawei Mate 8? ..........61 4.1.40 Why can't I shoot a Sight by swiping down on the WeChat main screen with the Huawei Mate 8? ..... 62 4.1.41 Why does my Bluetooth headset stop working after I end a WeChat voice call? ..........63 4.1.42 How should I report WeChat related issues to the WeChat team? .................
  • Page 9 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Contents 6 Security and payment ......................... 83 6.1 How do I use the Tap & pay function? ........................83 6.2 Which card slot of my phone supports NFC? ......................83 6.3 Which quick payment methods does my phone support? ...................
  • Page 10 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Contents 7.2.7 How do I use USB audio to play and record audio? ....................91 8 Messaging and email ........................92 8.1 SMS and MMS ................................92 8.1.1 Why can't I receive a bank or verification code message? ..................92 8.1.2 How do I set delivery reports for messages? ......................
  • Page 11 12.1 Where can I obtain broken screen warranty? ......................116 12.2 Why can't I buy the mocha gold edition? ........................ 116 12.3 Why is the Huawei Mate 8 so expensive in store? ....................116 12.4 Do I have to activate my phone in store immediately after purchase? ..............117...

  • Page 12: Battery And Charging

    1.6 Does my phone support wireless charging? 1.7 Why does my phone charge more slowly after reaching 80% charge? 1.8 How long does the battery last on the Huawei Mate 8? 1.9 Why does my hand feel numb from touching the phone when it is charging? 1.10 Why does my Huawei Mate 8 have a short battery life?

  • Page 13: How Long Will My Phone's Battery Last

    1.7 Why does my phone charge more slowly after reaching 80% charge? The Huawei Mate 8 uses a 4000 mAh high energy density battery and a high voltage quick charger (9 V/2 A). Your phone only takes 2 hours and 20 minutes to be fully charged. It takes about an hour to reach 80% charge;...

  • Page 14: Why Does My Hand Feel Numb From Touching The Phone When It Is Charging

    Each of our chargers has been tested for safety issues comprehensively before it is delivered to the user. Please make sure you are using the charger that came with your phone or a Huawei charger purchased from Huawei authorized stores. All of our chargers have passed rigorous tests and have received Chinese and international safety certifications.
  • Page 15 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 1 Battery and charging It is recommended that you use Smart mode rather than Performance mode. (Steps: Settings > Advanced settings > Battery manager > Smart). Close all unneeded applications running in the background. To do this, touch the Recent key on the virtual navigation bar, and slide up to close all applications.

  • Page 16: Hardware And Appearance

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance Hardware and appearance 2.1 Hardware installation 2.2 Screen and display 2.1 Hardware installation 2.1.1 Do both my phone's SIM card slots support 4G? How do I switch between them? Both the SIM card slots support 4G, but only one can be used in 4G mode at any one time.

  • Page 17: Why Doesn't My Phone Recognize The Sim Card I Inserted

    SIM card.  If the problem persists, take your phone to an authorized Huawei service center along with the purchase invoice to be checked and repaired. 2.1.3 What card should I place in each SIM card slot? Put a nano-SIM card in card slot 1 (internal card slot).

  • Page 18: Why Is There A Step Difference And Rough Feel Between The Plastic Part Of The Antenna Gap And The Rear Cover

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance Note: If the user asks for a replacement, please inform them that this issue is not covered by the warranty except when the product is new, out of the original packaging.

  • Page 19: Why Do The Power Key And Volume Key Protrude By Different Lengths From The Phone

    If the issue persists even when the official Huawei super-thin (0.2 mm thick) tempered glass screen protective film is used, users should take their phone to a Huawei service center where the official Huawei protective film can be applied by a technician.

  • Page 20: What Do I Do If The Phone's Rear Camera Is Cracked Or Scratched

    A4 paper is 0.1 mm. Therefore, the gap complies with the Huawei standard (0.2 mm) and you can rest assured. If two sheets of A4 paper can be inserted into the gap, take your phone to an authorized Huawei service center and check whether there is a quality problem.

  • Page 21: Why Does The Sim Card Holder Hole/Edge Of The Hole Have Paint Loss/Scratches

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance Note: If the user asks for a replacement, please inform them that this issue is not covered by warranty. 2.1.17 Why does the SIM card holder hole/edge of the hole have paint loss/scratches? Your phone's battery cover is made of 6-series aluminum alloy.

  • Page 22: How Many Speakers Does My Phone Have, And Where Are They

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance 2.1.20 How many speakers does my phone have, and where are they? Your phone has only one speaker, which is on the right at the bottom of your phone. The holes for the microphone on the left side are just a symmetrical design for aesthetic purposes.

  • Page 23: Why Does The Huawei Mate 8 Still Use Cat 6 When Cat 9 Has Already Been Released

    2.1.25 Does my phone support 4G+? When does it show the 4G+ icon? The Huawei Mate 8 supports 4G+ by default. You may switch the function on or off on the LTE Cat 6 CA button under mobile network settings.

  • Page 24: Can I Use My Phone When My Hands Are Wet

    Your phone uses an IPS screen, the same kind used by the iPhone 6. It is clearer, and displays colors more faithfully. The Samsung phones and Huawei Mate S use an AMOLED screen. 2.2.7 Why is there light leakage when the screen is off? It is a normal for there to be white light in the display area when the screen is black.

  • Page 25: Why Does My Phone's Screen Look Bright/Red/Unclear/Blurred

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance 2.2.9 Why does my phone's screen look bright/red/unclear/blurred? Phones use different screens to improve the display quality with better contrast ratio and a wider color gamut.

  • Page 26: Why Do The Screen And Drop-Down Menu Become Less Responsive When The Phone Is Placed On A Table/Bed But Work Fine When I Hold The Phone In My Hand

    Recommended answer to questions regarding the yellow/dark tone at the bottom of the screen: The Huawei Mate 8 uses an LCD screen delivered by top-tier industry suppliers. The screen is lit using backlight modules. Before delivering the Huawei Mate 8, Huawei conducts strict inspections on the uniformity of the luminance of every screen to ensure that each screen meets standards.

  • Page 27: Why Is My Phone Screen Red (Especially With A White Background) And Why Are The Colors Too Bright

    Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance I tried my Huawei Mate 8, and the bottom of the screen wasn't really yellow. But when I took a picture of my Mate 8 using another phone, the screen's bottom area did look a little dark in the picture.

  • Page 28: Why Can't I Find The Eyesight Protection Switch? Why Does My Phone's Screen Look Yellow

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 2 Hardware and appearance 2.2.19 Why can't I find the Eyesight protection switch? Why does my phone's screen look yellow? Reason: When Eyesight protection is enabled, the phone's screen will turn yellow. To avoid users accidentally enabling the Eyesight protection function and mistaking the yellow tone for a defective screen, we have removed the Eyesight protection function since version B116.

  • Page 29: System Functions And Settings

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings System functions and settings 3.1 System functions 3.2 Input method 3.3 Settings 3.4 Screen recording 3.5 Phone Manager 3.6 Alarms 3.7 Fingerprint identification 3.8 Google new features...

  • Page 30: Does My Phone Support Hdmi

    The barometer is used to show the atmospheric pressure and altitude in the compass application.  The barometer is used in the climbing function in the Huawei Wear app.  The barometer is used to recognize going on or off a flyover and other scenes during navigation (to be supported).

  • Page 31: Does My Phone Support Omnidirectional Recording

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.1.9 Does my phone support omnidirectional recording? What is omnidirectional recording? Omnidirectional recording is to record sounds from different directions in meeting mode.

  • Page 32: Does My Phone Support Voice Control

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.1.10 Does my phone support voice control? How do I enable voice control? Enter Settings, and touch Smart assistance > Voice control > Voice wakeup to enable voice wakeup, voice control of incoming calls, and voice broadcast of incoming calls.

  • Page 33: Why Is My Phone's Default Theme Different From Other Phones

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Enter Settings, touch Smart assistance > Voice control, and enable Voice broadcast incoming calls. When you receive a call, say "answer" to answer the call and "hang up" to hang up the call.
  • Page 34 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: Does My Phone Support Office Software

    3.1.21 Does my phone have an updated fingerprint function? Improved fingerprint sensor designs While the Mate 7 has a square fingerprint sensor, the Mate 8 has a round fingerprint sensor. We have also changed the curve depth of the sensor from 0.85 mm to 0.45 mm.

  • Page 36: Why Does My Phone Display Encryption Failed When It Starts Up

    3.1.24 Why does the Huawei Mate 8's screen look tilted with the built-in theme? There are several built-in themes in the Huawei Mate 8 that may make you feel the screen is tilted, especially when there is a rectangular box displayed on the screen, such as the Baidu search box or the time box.
  • Page 37 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Online update Requirement: Before updating online, please make sure your phone is connected to the Internet. It is recommended that you update using a Wi-Fi network, otherwise it will use up your mobile data.

  • Page 38: How Do I Edit Shortcuts After Swiping Down From The Status Bar

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings If a newer version is detected, touch it to download the software update package. When the download is complete,touch Restart and update. The update can take some time to complete.

  • Page 39: Why Does Skype Keep Crashing On My Phone

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Touch Edit to enter the screen below. The upper area shows nine shortcuts that are displayed. The lower area shows other available shortcuts. You may replace any of the displayed shortcuts by dragging an alternative from the lower to the upper area, as shown below.

  • Page 40: Why Does My Phone Display A Google Play Framework Error After I Update Google Play Services On My Phone

    More than ten different customized versions of Google Play services are available to adapt for different Android versions and processor architectures. After the general version of Google Play services is installed on the Mate 8, a notification is displayed as shown in the following figure.

  • Page 41: Input Method

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings The latest version of Google Play services is pre-installed on the Mate 8. Use of third-party applications is not recommended for updates. 3.2 Input method 3.2.1 What input methods does my phone come with?

  • Page 42: Settings

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3 Settings 3.3.1 Why do I see two identical icons for the same application on my home screen? When you install an application on your phone, the application will create an icon as well as a shortcut with the same name.

  • Page 43: Why Can't I Use One-Hand Mode When The Magnification Gestures Function Is Enabled

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3.3 Why can't I use one-hand mode when the magnification gestures function is enabled? Both one-hand mode and magnification gestures function by recognizing your touches on the screen, so they cannot be used at the same time.

  • Page 44: After Restarting My Phone, Why Isn't The List Of Applications Running In The Background Empty

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3.6 After restarting my phone, why isn't the list of applications running in the background empty? Restarting your phone will not clear the list of recently used applications. This is to make it easier for you to go back to applications used before restarting your phone.

  • Page 45: Does My Phone Support Privacy Protection

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3.8 Does my phone support privacy protection? Due to adjustments in EMUI 4.0, the privacy protection function has been removed. 3.3.9 How do I use the network neighborhood function in Files? Open Files.

  • Page 46: What Is Dual Windows Mode And How Do I Enable It

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3.10 What is Dual windows mode and how do I enable it? Dual windows mode is a multiple screen mode where you can display multiple applications at that same time on one phone's screen.

  • Page 47: What Can I Do If The Uc Browser Closes Unexpectedly Or Runs Slowly

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Note: You can touch the back key or home key to exit Dual windows mode. 1. What applications support landscape display when in Dual windows mode? Normally, applications that support Dual windows mode will support landscape display when in Dual windows mode.

  • Page 48: When Making A Screen Recording, Why Can't I Also Take A Video, Make An Audio Recording, Send Wechat Voice Messages, Or Do Similar Things

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.3.13 When making a screen recording, why can't I also take a video, make an audio recording, send WeChat voice messages, or do similar things? When making a screen recording, audio is also captured.

  • Page 49: Why Is The Resolution Poor When Using Mini Mode For Screen Recording

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.4.2 Why is the resolution poor when using Mini mode for screen recording? The Mini mode is designed to record videos that can be sent using instant messaging apps.

  • Page 50: Motion Control Often Fails To Work Properly When Starting/Stopping A Screen Recording. Why

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings If you use the "+" icon in WeChat to select your screen recording, WeChat will compress your video. If compression fails, your recording will not be sent. Even if your recording is sent, the resolution will decrease significantly due to compression.
  • Page 51 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings Go to Settings > Apps and choose the app you want to use to share (like WeChat). Check whether Force stop can be selected (it is not grayed out). If you can't select it (it is grayed out), this means that the application is not running.

  • Page 52: What Can I Do If My Phone Stays In Do Not Disturb Mode Even When I Turn It Off

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.5.4 What can I do if my phone stays in Do not disturb mode even when I turn it off? Please check whether the Android Wear app is installed on your phone. If so, please check whether Do not disturb mode has been set on your smart wrist band.

  • Page 53: Alarms

    3.7.1 Do I have to place my finger fully on the fingerprint sensor to unlock the screen? The fingerprint sensor embedded in the Huawei Mate 8 supports 360° all-angle fingerprint recognition. You don't have to place your finger fully on the sensor to unlock the screen.

  • Page 54: How Do I Know I Have Successfully Enrolled A Fingerprint

    The Huawei Mate 8 supports the following functions: Using a fingerprint to answer calls and take photos; Using a fingerprint to unlock the screen, log in to a Huawei account, and access File Safe and locked applications; Does not support fingerprint navigation: using a fingerprint to swipe down/up the status bar or view pictures;...

  • Page 55: Can I Use My Fingerprint To Turn On The Screen When It Turns Off During A Call

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 3 System functions and settings 3.7.9 Can I use my fingerprint to turn on the screen when it turns off during a call? Yes. Currently, you can touch the fingerprint sensor to turn on the screen. For B129 and later versions, touching and holding on the fingerprint sensor will also turn on the screen.

  • Page 56: Application Management

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Application management 4.1 WeChat 4.2 Other social networking issues 4.3 Audiovisual entertainment 4.4 Financial services 4.5 Convenient life 4.6 Games 4.7 Other issues 4.1 WeChat 4.1.1 When receiving images from friends in WeChat, what can I...

  • Page 57: What Can I Do If The Images I Receive From Friends In Wechat Are Unclear

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.1.2 What can I do if the images I receive from friends in WeChat are unclear? This problem may be caused by the following reasons: ...

  • Page 58: Why Can't I See The Lucky Money Icon On The Chat Screen With A Wechat Friend

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.1.6 Why can't I see the Lucky Money icon on the chat screen with a WeChat friend? To display the Lucky Money icon, touch the "+" button.
  • Page 59 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management (2) Go to Settings > Notification panel & status bar > Notification center > WeChat and enable the system notification function for WeChat. Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright ©...
  • Page 60 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Figures are for reference purposes only and may differ from your device. 2. Your phone stays connected to the Internet in sleep mode. (1) Go to Settings > Wi-Fi > Advanced settings and turn on Keep Wi-Fi on during sleep.
  • Page 61 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Figures are for reference purposes only and may differ from your device. (2) Go to Settings > More > Mobile network and turn on Always send and receive MMS.
  • Page 62 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Figures are for reference purposes only and may differ from your device. 3. WeChat is protected in the background. Go to Settings > Advanced settings > Battery manager > Protected apps and select WeChat.
  • Page 63 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4. WeChat is set to ignore battery optimizations. Go to Settings > Apps > Advanced > Ignore battery optimizations and set WeChat to Allowed. Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright ©...
  • Page 64 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 6. Smart power saving mode is enabled. Go to Phone Manager > Battery manager > Power plan and select Smart instead of Ultra for power saving.
  • Page 65 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 7. WeChat networking permission is granted. Go to Settings > Data traffic management > Networked apps, find WeChat, and then reselect Mobile data and Wi-Fi for WeChat.
  • Page 66 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 8. WeChat stays running even when the system prompts you to close when power consumption is too high. Go to Settings > Apps > WeChat > Battery and turn off Power-intensive prompt.

  • Page 67: Why Is There No Sound For The First Several Seconds Of A Wechat Voice Message When I Am Using A Huawei Talkband B2

    4.1.8 Why is there no sound for the first several seconds of a WeChat voice message when I am using a Huawei TalkBand B2? The Huawei TalkBand B2 version is not compatible with WeChat. To solve this problem, please update the Huawei TalkBand B2 to the latest version.

  • Page 68: Why Can't I Share A Web Page To Wechat Or Use Wechat Payments

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management This notification is due to a WeChat design defect which is being repaired. This issue will not affect the normal use of WeChat and your phone. Please wait for a new WeChat version and update.

  • Page 69: Why Does The Screen Become Black After I Play A Video In Wechat For Some Time

     Check whether your phone is paired with a Huawei TalkBand B2. Older versions of the Huawei TalkBand B2 may have audio problems. Please update the Huawei TalkBand B2 to version 21.10.07.09.02 or later. 4.1.19 Why is there no sound for a WeChat voice message sent? ...

  • Page 70: Why Do I Hear Beeps When I Am In A Voice Or Video Call In Wechat

    4.1.21 Why do I hear beeps when I am in a voice or video call in WeChat? Check whether your phone is connected to a Huawei TalkBand B2 or Bluetooth headset. Some Bluetooth devices provide a notification with the call time and beep every 30 seconds.

  • Page 71: Why Does Wechat Freeze Or Not Respond From Time To Time

    Huawei TalkBand B2? This is because the Huawei TalkBand B2 does not support volume adjustment for WeChat. It is recommended that you disconnect your phone from the Huawei TalkBand B2 when you use WeChat voice messaging. 4.1.33 After I use voice messaging in WeChat or QQ, why does my phone speaker sometimes have no sound? This is because you just used WeChat or QQ on your phone.

  • Page 72: Why Do I Hear Continuous Echoes In Wechat Voice Messages

    Use another application similar to WeChat and check whether you can still hear any echoes.  Use the Huawei sound recorder to record audio in both normal and meeting modes. Play the recorded audio and check whether you can hear continuous echoes. ...

  • Page 73: Why Can't I Shoot A Sight By Swiping Down On The Wechat Main Screen With The Huawei Mate 8

    4.1.40 Why can't I shoot a Sight by swiping down on the WeChat main screen with the Huawei Mate 8? WeChat has removed this function in 6.3.8 and later versions.

  • Page 74: Why Does My Bluetooth Headset Stop Working After I End A Wechat Voice Call

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.1.41 Why does my Bluetooth headset stop working after I end a WeChat voice call? If you use a Bluetooth headset for a WeChat voice call while the phone is playing music at the same time, then when you end the voice call, your Bluetooth headset will stop playing music.

  • Page 75: Why Can't I Use The Huawei Mate 8 To Open The Weibo Page My Friend Sent Me Via Wechat

    Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.1.43 Why can't I use the Huawei Mate 8 to open the Weibo page my friend sent me via WeChat? That's likely because your friend uses a higher version of Weibo than you do. Please update Weibo on your phone.

  • Page 76: Why Are The Qq Buttons Off-Center

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management This problem may be caused by QQ itself, which has been solved in version 5.9.5 and later. Please update your QQ version. 4.2.3 Why are the QQ buttons off-center? This problem is caused by QQ itself.
  • Page 77 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Guide users to check the settings within other applications. We cannot list all applications here. Enable the system's notification function through Settings > Notification panel &...
  • Page 78 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management * Figures are for reference purposes only and may differ from your device. Make sure the system is connected to Wi-Fi during sleep: Settings > Wi-Fi > Advanced settings > Keep Wi-Fi on during sleep...
  • Page 79 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management * Figures are for reference purposes only and may differ from your device. Settings > More > Mobile network > Enable always-on mobile data Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright ©...
  • Page 80 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management * Figures are for reference purposes only and may differ from your device. Make sure you have set WeChat (for other applications, the process is similar) as a protected application.
  • Page 81 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Allow WeChat (for other applications, the process is similar) to ignore battery optimizations. Enter Settings > Apps > Advanced > Ignore battery optimizations > WeChat and set WeChat as Allowed.
  • Page 82 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Make sure you have chosen the right power plan. Enter Phone Manager > Battery manager, and select Smart instead of Ultra. Issue 01 (2016-01-27) Huawei Proprietary and Confidential...
  • Page 83 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management Make sure you have allowed WeChat (for other applications, the process is similar) to access the Internet. Enter Settings > Data traffic management > Networked apps, find WeChat, and check the Mobile data and Wi-Fi boxes for WeChat.
  • Page 84 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management When you receive a power-intensive prompt alert for WeChat (for other applications, the process is similar), select the don't prompt again option instead of closing the application.

  • Page 85: Audiovisual Entertainment

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.3 Audiovisual entertainment 4.3.1 Why does iQIYI exit itself or freeze when running? This is an occasional problem caused by iQIYI itself. It is recommended that you uninstall iQIYI and download the latest version from the Google Play Store.

  • Page 86: Other Issues

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 4 Application management 4.7 Other issues 4.7.1 After I update my phone system, why does an application exit when I open it? Reinstall the application. 4.7.2 When I am installing an application, why does the install button gray out? Check whether you have installed any eye protection application on your phone.

  • Page 87: Network And Data Sharing

    5.9 Why can't I install an application on my microSD card? 5.10 What microSD card file systems does the Huawei Mate 8 support? 5.11 Why does the phone show that Wi-Fi is still consuming power after I turned it off? 5.12 Why can't I find the microSD card lock option?

  • Page 88: Does My Phone Support The 5 Ghz Wi-Fi Frequency Band

    It is recommended that you replace it with a new one. If the microSD card works on other phones but not on the Huawei Mate 8, it is recommended that you take the phone to an authorized Huawei service center to inspect the microSD card slot.

  • Page 89: When I Insert My Microsd Card Into The Phone, Why Does It Say The Microsd Card Is Damaged Or Not Working

    That's probably because the microSD card's file system is damaged, or because the Huawei Mate 8 does not support the file system. Right now the Huawei Mate 8 only supports two kinds of file systems: FAT32 and exFAT. To check your microSD card's file system, plug the microSD card into your computer via a card reader, right-click on it and select Properties.
  • Page 90 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 5 Network and data sharing Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 91: Why Can't I Install An Application On My Microsd Card

    5.9 Why can't I install an application on my microSD card? The Huawei Mate 8 uses the Android 6.0 system. To provide a more secure and better user experience, the Huawei Mate 8 doesn't allow applications to be installed on the microSD card.

  • Page 92: Why Can't I Find The Microsd Card Lock Option

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 5 Network and data sharing Reason 2: This may be because Wi-Fi had been working for a long time, uploading and downloading large amounts of data. Therefore Wi-Fi has consumed a lot of power.

  • Page 93: Why Can't I Set My Microsd Card As The Default Storage Location

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 5 Network and data sharing 5.13 Why can't I set my microSD card as the default storage location? Please make sure you have not set a password (lock) on the microSD card. You cannot set a microSD card with a password as the default storage location.

  • Page 94: Security And Payment

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 6 Security and payment Security and payment 6.1 How do I use the Tap & pay function? 6.2 Which card slot of my phone supports NFC? 6.3 Which quick payment methods does my phone support? 6.4 What is HCE?

  • Page 95: Which Quick Payment Methods Does My Phone Support

    HCE application. (2) Use Huawei Wallet. (3) Use SMS services. This is the first time that a Huawei smartphone is cooperating with the industry to provide quick payments using SMS services. When you receive a message notification for credit card payment, you can touch the "go to payment"...

  • Page 96: I Have Associated A Bank Card With My Phone's Nfc. Can I Use Nfc To Top Up My Bus Card

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 6 Security and payment 6.6 I have associated a bank card with my phone's NFC. Can I use NFC to top up my bus card? Yes, but make sure that your SIM card supports NFC and the required applications are installed on your phone.

  • Page 97: Camera, Music, And Video

    7.1.2 How do I enable and disable beauty mode for video chats using a third-party application? Beauty mode is a special Huawei phone feature and third-party applications cannot control this feature through switches. Beauty mode for video is only supported by the pre-installed camera.

  • Page 98: Why Is The Orientation Of Photos Taken By The Camera Incorrect

    If yes, your phone is working properly. Please try taking photos again. If no, take your phone to an authorized Huawei service center for inspection. 7.1.7 Why can't I find photos in Gallery? Why is the list of pre-installed ringtones empty? Go to Settings >...

  • Page 99: I Turn On The Flashlight And Then Lock The Screen. Why Does The Flashlight Turn Off For A While When I Double Press The Volume Down Button

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 7 Camera, music, and video 7.1.13 I turn on the flashlight and then lock the screen. Why does the flashlight turn off for a while when I double press the volume down button? Only one application can use the flash at a time.

  • Page 100: Why Does The Iso Value Remain Unchanged Regardless Of The Exposure Time In Pro Camera Mode

    Photos taken during normal shooting are blurry. It is recommended that users take photos after the camera has focused on the subject. If the problem persists, go to an authorized Huawei service center so the phone can be checked. Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright ©...

  • Page 101: Music And Video

    7 Camera, music, and video Landscape photos are blurry. If users complain they can't shoot good landscape photos, Huawei plans to improve this in B131, which is expected to be launched in early January 2016. Please follow us for system updates and update your phone on time.

  • Page 102: How Do I Use Usb Audio To Play And Record Audio

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 7 Camera, music, and video 7.2.7 How do I use USB audio to play and record audio? Connect a USB audio device to your phone through the USB port. Then, you can play and record audio using that device.

  • Page 103: Messaging And Email

    A: If you can't send or receive the message, restart your phone and try again. If the problem is solved after you restart the phone, please report this issue to the Huawei customer service or authorized Huawei service center. If the problem persists, please contact your carrier to check whether the SIM card and your phone's services are working properly.

  • Page 104: How Do I Cancel Sending A Message While It Is Being Sent

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 8 Messaging and email 8.1.3 How do I cancel sending a message while it is being sent? Turn on Cancel send on the Settings screen. Then, you can double touch the message to cancel it within the limited time period of sending a message.

  • Page 105: How Do I Type A Message In Full-Screen Mode

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 8 Messaging and email 8.1.4 How do I type a message in full-screen mode? This is a new EMUI 4.0 feature. When the message has three lines, a button to switch to full-screen mode appears in the upper left corner of the text box.
  • Page 106 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 8 Messaging and email Check if you have turned off the indicator light. (Enter Settings > Display > Indicator light, and make sure you have enabled the indicator light.) Check if you have allowed notifications (Enter Settings >...

  • Page 107: In The Timeline On The Messaging Screen, Why Are Messages From An Earlier Time Displayed At The Bottom

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 8 Messaging and email 8.1.6 In the timeline on the messaging screen, why are messages from an earlier time displayed at the bottom? On the messaging screen, the timeline shows the time the messages are sent. Please check when the message was sent.

  • Page 108: Calls And Contacts

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts Calls and contacts 9.1 Calls 9.2 Contacts 9.1 Calls 9.1.1 Why does my phone show I have a 4G signal, but I can't make calls? ...

  • Page 109: Why Do I Hear Echoes When Two Phones Are Used For A Handsfree Call Or Wechat Voice Call

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts Virtual HD call can: Double the valid call bandwidth and get a clearer and more natural voice experience using a virtual bandwidth signal. 9.1.4 Why do I hear echoes when two phones are used for a handsfree call or WeChat voice call? The two phones may be too close to each other.

  • Page 110: Why Do I Hear Rustle When I Use A Headset For Calls

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts Please use receiver mode or lower the speaker volume if the two phones are close to each other. You are advised to make handsfree calls with the two phones away from each other.

  • Page 111: Why Is The Incoming Call Notification Displayed In Banner Mode When I Am Using The Onscreen Keyboard

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts 9.1.10 Why is the incoming call notification displayed in banner mode when I am using the onscreen keyboard? It is designed this way. Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright ©...

  • Page 112: Why Does My Phone Not Ring Or Display Anything When A Call Comes In

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts 9.1.11 Why does my phone not ring or display anything when a call comes in? Please check if you have enabled the Do not disturb mode. After EMUI 4.0, your phone will not ring in Do not disturb mode when a call comes in, unless you have set to allow the number to interrupt you in this mode.

  • Page 113: Why Does The Speaker Make Crackling Noises When I Make A Call In Handsfree Mode Or Play Music In Speaker Mode

    Please try again in a quieter place. The Huawei Mate 8 has a Loud voice mode. When you turn up the volume to the max, press the volume button again to activate Loud voice mode. The volume will increase, but the quality of the sound will be slightly compromised.

  • Page 114: Contacts

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts If a call comes in during recording, your phone will vibrate even if you have disabled vibration. 9.2 Contacts 9.2.1 Why do duplicated contacts without phone numbers appear...

  • Page 115: What Can I Do If The Sim Card Contacts Are Lost Due To Third-Party Application Issues

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts To address this issue, you can: Copy contacts from your SIM card to your phone and then synchronize them to WeChat or 9.2.2 What can I do if the SIM card contacts are lost due to...

  • Page 116: Why Can't I Search For A Contact Properly

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts Go to Contacts and touch Menu > Import/Export > Export to SIM card. To solve this problem, please uninstall the third-party application in question.

  • Page 117: How Do I Erase The Contact Trace

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts 9.2.4 How do I erase the contact trace? Erasing the contact trace allows you to delete the call log and messages with a contact.

  • Page 118: Why Are Contacts Without Names Generated When I Use 91 Assistant To Import Contacts

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts 9.2.5 Why are contacts without names generated when I use 91 Assistant to import contacts? This may be because when you are using 91 Assistant to import contacts, you touch the home key to return to the home screen.
  • Page 119 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 9 Calls and contacts Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 120: Location Services And Navigation

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 10 Location services and navigation Location services and navigation 10.1 Why does AutoNavi sometimes exit when running? 10.2 Why does Ctrip sometimes exit or freeze when running? 10.3 Why do some texts on Amap overlap? 10.4 Does my phone support BeiDou Navigation Satellite System?

  • Page 121: Does My Phone Support Beidou Navigation Satellite System

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 10 Location services and navigation 10.4 Does my phone support BeiDou Navigation Satellite System? Yes. Your phone supports GPS, A-GPS, Glonass, and BeiDou Navigation Satellite System. 10.5 Where can I find the GPS/location service switch? Because the structure of the EMUI settings menu has changed, you can find the location service switch by touching Settings >...
  • Page 122 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 10 Location services and navigation Enter "GPS" in the search box on the top of the Settings screen to find the switch quickly. Issue 01 (2016-01-27) Huawei Proprietary and Confidential...

  • Page 123: Why Can't I Find The Gps/Location Service Switch In The Drop-Down Menu From The Status Bar

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 10 Location services and navigation You can also set a shortcut for GPS in the drop-down menu from the status bar. 10.6 Why can't I find the GPS/location service switch in...
  • Page 124 Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 10 Location services and navigation Issue 01 (2016-01-27) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 125: Accessories

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 11 Accessories Accessories 11.1 Why is there no sound from the headset after I connect it to my phone? 11.2 Does the headset that comes with my phone support wind noise reduction? 11.3 Why are there noticeable stains on my new headset/charging cable?

  • Page 126: After I Plug A Headset Into My Phone, Why Does The Phone Display: Incompatible Headset, May Not Work Properly

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 11 Accessories Note: Check with the user to see whether the stained item is a headset or charging cable. Send the information about the stained item and the user's contact information and address to R&D through the TCMS.

  • Page 127: Miscellaneous

    Sorry. Your phone does not support broken screen warranty. 12.2 Why can't I buy the mocha gold edition? Thank you for following and supporting the Huawei Mate 8. The mocha gold edition (full frequency, 64 GB/128 GB) became available for delivery from December 15. Users who ordered the edition through Huawei official website or Huawei stores will receive shipment notices.

  • Page 128: Do I Have To Activate My Phone In Store Immediately After Purchase

    Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs 12 Miscellaneous 12.4 Do I have to activate my phone in store immediately after purchase? No, you do not have to activate your phone immediately after purchase. The reason that sales assistants unbox your phone on site and activate it is to assist you with some basic operations and confirm the condition of your new phone and accessories with you.

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