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Samsung Galaxy S 4 Important Information Manual
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Samsung Galaxy S 4 Important Information Manual

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Sprint_L720_T_IIB_.book Page 1 Wednesday, September 25, 2013 10:11 PM
Important Information for the
TM
for the Samsung Galaxy S
4
Important Safety Information – page 8
Manufacturer's Warranty – page 52
General Terms and Conditions of Service – page 77
Important Message From Sprint – page 121
DRAFT For Internal Use Only

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  • Page 1 Sprint_L720_T_IIB_.book Page 1 Wednesday, September 25, 2013 10:11 PM Important Information for the for the Samsung Galaxy S Important Safety Information – page 8 Manufacturer’s Warranty – page 52 General Terms and Conditions of Service – page 77 Important Message From Sprint – page 121...
  • Page 2 Samsung or its respective suppliers relating to or otherwise attempt to create source code from the SAMSUNG Phone, including but not limited the software.
  • Page 3 WARRANTY PAGE ENCLOSED WITH THE CONTRACT PERTAINING THERETO. NOTHING PRODUCT, THE PURCHASER TAKES THE CONTAINED IN THE INSTRUCTION MANUAL PRODUCT "AS IS", AND SAMSUNG MAKES SHALL BE CONSTRUED TO CREATE AN NO EXPRESS OR IMPLIED WARRANTY OF EXPRESS OR IMPLIED WARRANTY OF ANY...
  • Page 4 Enterprise) Modification of Software SAFE™: "SAFE™" (Samsung for Enterprise) is a SAMSUNG IS NOT LIABLE FOR mark for a Samsung device which has been PERFORMANCE ISSUES OR tested against Samsung's own internal criteria INCOMPATIBILITIES CAUSED BY YOUR for interoperability with certain third party EDITING OF REGISTRY SETTINGS, OR YOUR security-related solutions for MDM and VPN.
  • Page 5 WARRANTY OF MERCHANTABILITY, FITNESS functionality of the solutions in conjunction with FOR A PARTICULAR PURPOSE, the Samsung device. For more information INTEROPERABILITY OR NON-INFRINGEMENT, about Samsung's SAFE™ program, please refer WITH RESPECT TO INFORMATION to www.samsung.com/us/safe.
  • Page 6 Sprint_L720_T_IIB_.book Page 6 Wednesday, September 25, 2013 10:11 PM PROTECTION, SAFE™ DEVICES OR please refer to www.samsung.com/us/safe, APPLICATIONS TESTED WITH SAFE™ available on the web and where Samsung DEVICES. In addition, information technology smartphone and Galaxy Tab™ devices are sold. security protection will be affected by features or...
  • Page 7 ©2013 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Do you have questions about your Samsung Mobile Device? DRAFT For Internal Use Only For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated...

  • Page 8: Important Safety

    Sprint_L720_T_IIB_.book Page 8 Wednesday, September 25, 2013 10:11 PM “mobile device” or “cell phone” are used in this Important Safety section to refer to your phone. Read this information before using your mobile device Information Exposure to Radio Frequency (RF) Signals This device is capable of operating in Wi-Fi™...
  • Page 9 Sprint_L720_T_IIB_.book Page 9 Wednesday, September 25, 2013 10:11 PM evidence has not linked cell phones with any also emit RF at substantially reduced time health problems. intervals when in the stand-by mode. Whereas high levels of RF can produce health effects (by Cell phones emit low levels of Radio Frequency heating tissue), exposure to low level RF that (RF) energy.
  • Page 10 Sprint_L720_T_IIB_.book Page 10 Wednesday, September 25, 2013 10:11 PM It can permanently damage biological tissues vulnerable to RF heating because there is including DNA, the genetic material. relatively little blood flow in them to carry away excess heat. The energy levels associated with radio Research Results to Date: Is there a connection frequency energy, including both radio waves between RF and certain health problems?
  • Page 11 Sprint_L720_T_IIB_.book Page 11 Wednesday, September 25, 2013 10:11 PM research to address gaps in knowledge. Some heaviest use of cell phones (an average of of these studies are described below. more than ½ hour per day, every day, for over 10 years) the study suggested a slight increase Interphone Study in brain cancer.
  • Page 12 Sprint_L720_T_IIB_.book Page 12 Wednesday, September 25, 2013 10:11 PM International Cohort Study on Mobile Phone Users Risk of Brain Cancer from Exposure to Radio (COSMOS) Frequency Fields in Childhood and Adolescence (MOBI-KIDS) The COSMOS study aims to conduct long-term health monitoring of a large group of people to MOBI-KIDS is an international study determine if there are any health issues linked investigating the relationship between exposure...
  • Page 13 Sprint_L720_T_IIB_.book Page 13 Wednesday, September 25, 2013 10:11 PM Surveillance, Epidemiology, and End Results (SEER) Cell Phone Industry Actions Program of the National Cancer Institute Although the existing scientific data do not The National Cancer Institute (NCI) actively justify FDA regulatory actions, the FDA has follows cancer statistics in the United States to urged the cell phone industry to take a number detect any change in rates of new cases for...
  • Page 14 Sprint_L720_T_IIB_.book Page 14 Wednesday, September 25, 2013 10:11 PM Electrical and Electronics Engineers (IEEE), the take a few simple steps to minimize your RF International Commission on Non-Ionizing exposure. Radiation Protection (ICNIRP), and others to ● Reduce the amount of time spent using your assure that safety standards continue to cell phone;...
  • Page 15 Sprint_L720_T_IIB_.book Page 15 Wednesday, September 25, 2013 10:11 PM in the user's hand or in approved body-worn Cell Phone Accessories that Claim to Shield the Head accessories. Cell phones marketed in the U.S. from RF Radiation are required to meet RF exposure compliance Because there are no known risks from requirements when used against the head and exposure to RF emissions from cell phones,...
  • Page 16 Sprint_L720_T_IIB_.book Page 16 Wednesday, September 25, 2013 10:11 PM The phone may be forced to boost its power to Some groups sponsored by other national compensate, leading to an increase in RF governments have advised that children be absorption. discouraged from using cell phones at all. For example, The Stewart Report from the United Children and Cell Phones Kingdom made such a recommendation in...
  • Page 17 Sprint_L720_T_IIB_.book Page 17 Wednesday, September 25, 2013 10:11 PM ● World Health Organization (WHO): obtained from the following organizations (updated 10/1/2010): http://www.who.int/peh-emf/en/. ● FCC RF Safety Program: ● International Commission on Non-Ionizing http://www.fcc.gov/oet/rfsafety/. Radiation Protection: http://www.icnirp.de. ● Environmental Protection Agency (EPA): ●...
  • Page 18 Sprint_L720_T_IIB_.book Page 18 Wednesday, September 25, 2013 10:11 PM Specific Absorption Rate (SAR) and engineering experts drawn from industry, Certification Information government, and academia after extensive reviews of the scientific literature related to the Your wireless phone is a radio transmitter and biological effects of RF energy.
  • Page 19 Sprint_L720_T_IIB_.book Page 19 Wednesday, September 25, 2013 10:11 PM the public and to account for any variations in Before a new model phone is available for sale measurements. to the public, it must be tested and certified to the FCC that it does not exceed the SAR limit SAR tests are conducted using standard established by the FCC.
  • Page 20 Body (Simultaneous Transmission): 1.34 W/Kg SAR for a particular phone. Additional SAR The SAR information for this device can also be information can also be obtained at found on Samsung’s website: http://www.fcc.gov/encyclopedia/specific- http://www.samsung.com/sar. absorption-rate-sar-cellular-telephones. DRAFT For Internal Use Only...
  • Page 21 This cautioned that changes or modifications not equipment generates, uses and can radiate expressly approved by Samsung could void radio frequency energy and, if not installed and your authority to operate the device. used in accordance with the instructions, may...
  • Page 22 Sprint_L720_T_IIB_.book Page 22 Wednesday, September 25, 2013 10:11 PM ● Reorient or relocate the receiving antenna. PLAN, alerts may be available while in the provider's coverage area. If you travel outside ● Increase the separation between the your provider's coverage area, alerts may not be equipment and receiver.
  • Page 23 Remember, ability to concentrate on the act of driving driving comes first, not the call! . Samsung is committed to becomes impaired If you consider a call necessary and promoting responsible driving and giving...
  • Page 24 Sprint_L720_T_IIB_.book Page 24 Wednesday, September 25, 2013 10:11 PM ● Let the person with whom you are speaking Failure to comply with these restrictions could know that you are driving and will suspend result in fines, penalties, or other damages. the call if necessary;...
  • Page 25 If the phone and/or battery get wet, from improper handling of batteries have them checked by your service provider and, particularly, from the continued or contact Samsung, even if they appear to use of damaged batteries. be working properly. ●...
  • Page 26 + safe disposal options, contact your nearest and - terminals of the battery (metal strips on Samsung-authorized service center. the battery), for example when you carry a spare battery in a pocket or bag.
  • Page 27 WARNING! accessories. If unsure about whether a replacement battery or charger is compatible, Use of a non-Samsung-approved battery or contact the manufacturer of the battery or charger may present a risk of fire, explosion, charger. leakage, or other hazard .
  • Page 28 Sprint_L720_T_IIB_.book Page 28 Wednesday, September 25, 2013 10:11 PM Samsung Mobile Products and Recycling respected take-back companies in every state in the country. Samsung cares for the environment and Drop It Off encourages its customers to recycle Samsung You can drop off your Samsung-branded...
  • Page 29 Mail It In Or call, (877) 278-0799. The Samsung Mobile Take-Back Follow local regulations regarding disposal of mobile Program will provide Samsung devices and batteries customers with a free recycling mailing Dispose of your mobile device and batteries in label.
  • Page 30 Sprint_L720_T_IIB_.book Page 30 Wednesday, September 25, 2013 10:11 PM or business trash may be prohibited. Help us IMPORTANT SAFETY INSTRUCTIONS - SAVE THESE INSTRUCTIONS. protect the environment - recycle! DANGER - TO REDUCE THE Never dispose of batteries in a fire Warning! RISK OF FIRE OR ELECTRIC because they may explode.
  • Page 31 “Standard Limited Warranty”. broken or cracked as this could cause injury GPS & AGPS to you. Certain Samsung mobile devices can use a DRAFT For Internal Use Only Global Positioning System (GPS) signal for location-based applications. A GPS uses...
  • Page 32 Additionally, if you use applications that require Certain Samsung mobile devices can also use location-based information (e.g. driving an Assisted Global Positioning System (AGPS), directions), such applications transmit which obtains information from the cellular location-based information.
  • Page 33 Sprint_L720_T_IIB_.book Page 33 Wednesday, September 25, 2013 10:11 PM Use of AGPS in Emergency Calls circumstances can and do change over time. In some areas, complete information may not be When you make an emergency call, the cellular available. T herefore, you should always network may activate AGPS technology in your visually confirm that the navigational...
  • Page 34 Sprint_L720_T_IIB_.book Page 34 Wednesday, September 25, 2013 10:11 PM guarantee connection in all conditions, areas, or features are in use. Check with local service circumstances. providers. Therefore, you should never rely solely on any wireless mobile device for essential communications (medical emergencies, for example).
  • Page 35 If certain features are in use (call blocking, for allow you to enjoy this product for many years: example), you may first need to deactivate Keep your Samsung Mobile Device away those features before you can make an from: emergency call. Consult your User Manual and Liquids of any kind your local cellular service provider.
  • Page 36 Sprint_L720_T_IIB_.book Page 36 Wednesday, September 25, 2013 10:11 PM will corrode electronic circuits. If the mobile Microwaves device does get wet, do not accelerate Do not try to dry your mobile device in a drying with the use of an oven, microwave, microwave oven.
  • Page 37 Sprint_L720_T_IIB_.book Page 37 Wednesday, September 25, 2013 10:11 PM cleaning paper dampened in a lens Damage to hearing occurs when a person is cleaning solution. exposed to loud sounds over time. The risk of Shock or vibration hearing loss increases as sound is played louder and for longer durations.
  • Page 38 Sprint_L720_T_IIB_.book Page 38 Wednesday, September 25, 2013 10:11 PM ● Always turn the volume down before sound, and distorted hearing. Individual susceptibility to noise-induced hearing loss and plugging the earphones into an audio potential hearing problem varies. Additionally, source. the amount of sound produced by a portable ●...
  • Page 39 Sprint_L720_T_IIB_.book Page 39 Wednesday, September 25, 2013 10:11 PM ● Do not turn the volume up to block out noisy Temporary hearing loss might cause unsafe surroundings. If you choose to listen to your volumes to sound normal. portable device in a noisy environment, use ●...
  • Page 40 Sprint_L720_T_IIB_.book Page 40 Wednesday, September 25, 2013 10:11 PM National Institute on Deafness and American Academy of Audiology Other Communication Disorders 11730 Plaza American Drive, Suite 300 National Institutes of Health Reston, VA 20190 31 Center Drive, MSC 2320 Voice: (800) 222-2336 Bethesda, MD 20892-2320 Email: info@audiology.org Email: nidcdinfo@nih.gov...
  • Page 41 Sprint_L720_T_IIB_.book Page 41 Wednesday, September 25, 2013 10:11 PM Operating Environment National Institute for Occupational Remember to follow any special regulations in Safety and Health (NIOSH) force in any area, and always switch your 395 E Street, S.W., Suite 9200 mobile device off whenever it is forbidden to Patriots Plaza Building use it, or when it may cause interference or...
  • Page 42 Sprint_L720_T_IIB_.book Page 42 Wednesday, September 25, 2013 10:11 PM ● Should not carry the mobile device in a wireless mobile device. Consult the manufacturer to discuss alternatives. breast pocket; ● Should use the ear opposite the implantable Implantable Medical Devices medical device to minimize the potential for A minimum separation of six (6) inches should interference;...
  • Page 43 Sprint_L720_T_IIB_.book Page 43 Wednesday, September 25, 2013 10:11 PM For more information see: http://www.fcc.gov/ Vehicles oet/rfsafety/rf-faqs.html#. RF signals may affect improperly installed or Other Medical Devices inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or If you use any other personal medical devices, its representative regarding your vehicle before consult the manufacturer of your device to using your mobile device in a motor vehicle.
  • Page 44 Sprint_L720_T_IIB_.book Page 44 Wednesday, September 25, 2013 10:11 PM obey all signs and instructions. Sparks in such dust, or metal powders, and any other area areas could cause an explosion or fire resulting where you would normally be advised to turn in bodily injury or even death.
  • Page 45 Sprint_L720_T_IIB_.book Page 45 Wednesday, September 25, 2013 10:11 PM FCC Hearing Aid Compatibility (HAC) The wireless telephone industry has developed Regulations for Wireless Devices a rating system for wireless mobile devices to assist hearing device users find mobile devices The U.S. Federal Communications Commission that may be compatible with their hearing (FCC) has established requirements for digital devices.
  • Page 46 Sprint_L720_T_IIB_.book Page 46 Wednesday, September 25, 2013 10:11 PM : Wireless mobile devices rated M3 Hearing devices may also be rated. Your M-Ratings or M4 meet FCC requirements and are likely to hearing aid manufacturer or hearing health generate less interference to hearing devices professional may help you find this rating.
  • Page 47 Sprint_L720_T_IIB_.book Page 47 Wednesday, September 25, 2013 10:11 PM the hearing aid with the particular wireless mobile device. A sum of 6 or more would indicate excellent performance. However, these are not guarantees that all users will be satisfied. T ratings work similarly. DRAFT For Internal Use Only Important Safety Information...
  • Page 48 Sprint_L720_T_IIB_.book Page 48 Wednesday, September 25, 2013 10:11 PM The HAC rating and measurement procedure manufacturer of this phone for information on are described in the American National hearing aid compatibility. If you have questions Standards Institute (ANSI) C63. 1 9 standard. about return or exchange policies, consult your service provider or phone retailer.
  • Page 49 ● Only qualified personnel should service the Any changes or modifications to your mobile mobile device or install the mobile device in a device not expressly approved by Samsung vehicle. Faulty installation or service may be could void your warranty for this equipment and dangerous and may invalidate any warranty void your authority to operate this equipment.
  • Page 50 Sprint_L720_T_IIB_.book Page 50 Wednesday, September 25, 2013 10:11 PM ● Check regularly that all wireless mobile compartment as the mobile device, its parts, device equipment in your vehicle is mounted or accessories. and operating properly. ● For vehicles equipped with an air bag, ●...
  • Page 51 Sprint_L720_T_IIB_.book Page 51 Wednesday, September 25, 2013 10:11 PM ● Reduce risk of repetitive motion injuries. using any function of a mobile device while on an aircraft. When you repetitively perform actions, such as pressing keys, drawing characters on a ●...
  • Page 52 1 Year What is covered and for how long? Accessories SAMSUNG TELECOMMUNICATIONS What is not covered? AMERICA, LLC (“SAMSUNG”) warrants that DRAFT For Internal Use Only This Limited Warranty is conditioned upon SAMSUNG’s handsets and accessories proper use of the Product.
  • Page 53 SAMSUNG; (h) defects or (b) scratches, dents and cosmetic damage, damage resulting from external causes such as unless caused by SAMSUNG; (c) defects or collision with an object, fire, flooding, dirt, damage resulting from excessive force or use of...
  • Page 54 Product with a rebuilt, reconditioned or new charger not specified or approved by Product. SAMSUNG for charging the battery; (ii) any of Repaired/replaced cases, pouches and the seals on the battery are broken or show holsters will be warranted for a period of ninety evidence of tampering;...
  • Page 55 To obtain service under this Limited Warranty, any contents of the Product before delivering you must return the Product to an authorized the Product to SAMSUNG for warranty service, phone service facility in an adequate container as some or all of the contents may be deleted...
  • Page 56 OF INCIDENTAL OR CONSEQUENTIAL DURATION OF THIS LIMITED WARRANTY. IN DAMAGES, SO THE ABOVE LIMITATIONS AND NO EVENT SHALL SAMSUNG BE LIABLE FOR DISCLAIMERS MAY NOT APPLY TO YOU. DAMAGES IN EXCESS OF THE PURCHASE SAMSUNG MAKES NO WARRANTIES OR...
  • Page 57 DISTRIBUTED BY SAMSUNG OR OTHERWISE. advertising, presentations or otherwise, on RESPONSIBILITY FOR THE QUALITY, behalf of SAMSUNG regarding the Products or CAPABILITIES, OPERATIONS, PERFORMANCE this Limited Warranty. AND SUITABILITY OF ANY SUCH This Limited Warranty gives you specific legal...
  • Page 58 American Arbitration Association (AAA) fees and costs as part of any award, but may Commercial Arbitration Rules applicable to not grant SAMSUNG its attorney fees, expert DRAFT For Internal Use Only consumer disputes. This arbitration provision is witness fees or costs unless it is determined that entered pursuant to the Federal Arbitration Act.
  • Page 59 SAMSUNG’s employees, and arbitrator fees, or $50.00 of such fees, representatives and affiliates if any such claim whichever is less, and SAMSUNG shall pay the arises from the Product’s sale, condition or remainder of such fees. Administrative, facility performance.
  • Page 60 Sprint_L720_T_IIB_.book Page 60 Wednesday, September 25, 2013 10:11 PM model name or model number; and (d) the effective to opt out of this dispute IMEI or MEID or Serial Number, as resolution procedure. Opting out of this applicable, if you have it (the IMEI or MEID dispute resolution procedure will not affect or Serial Number can be found (i) on the the coverage of the Limited Warranty in...
  • Page 61 To avoid unintended information leaks and device, charges may apply. other problems of this sort, it is recommended that the device be returned to Samsung’s Samsung Telecommunications America, LLC Customer Care Center for an Extended File 1301 E. Lookout Drive...
  • Page 62 License Agreement ("EULA") is a legal NOT USE THE DEVICE OR THE SOFTWARE. agreement between you (either an individual or 1. GRANT OF LICENSE. Samsung grants you a single entity) and Samsung Electronics Co., the following rights provided that you comply Ltd.
  • Page 63 Sprint_L720_T_IIB_.book Page 63 Wednesday, September 25, 2013 10:11 PM form for backup purposes only; provided that intellectual property laws and treaties. Samsung the backup copy must include all copyright or or its suppliers own the title, copyright and other other proprietary notices contained on the intellectual property rights in the Software.
  • Page 64 Sprint_L720_T_IIB_.book Page 64 Wednesday, September 25, 2013 10:11 PM 4. CONSENT TO USE OF DATA. You agree Samsung’s Privacy Policy, which can be viewed that Samsung and its affiliates may collect and use technical information gathered as part of http://account.samsung.com/membership/...
  • Page 65 Update that carrier, and such Software updates will be Samsung may provide to you or make available governed by your contractual relationship with to you after the date you obtain your initial copy your network carrier.
  • Page 66 Sprint_L720_T_IIB_.book Page 66 Wednesday, September 25, 2013 10:11 PM downloads, then you should choose the “Wi-Fi suitability and performance of your device Only” option in the Setting. (Regardless of the hardware or data access. option you choose, the “Automatic Update” 7.
  • Page 67 WITHOUT WARRANTIES OF ANY KIND FROM terminate automatically without notice from SAMSUNG, EITHER EXPRESS OR IMPLIED. TO Samsung if you fail to comply with any of the THE FULLEST EXTENT POSSIBLE PURSUANT terms and conditions of this EULA. Upon TO APPLICABLE LAW, SAMSUNG DISCLAIMS...
  • Page 68 Samsung OF RIGHTS. SOME JURISDICTIONS DO NOT makes no representations whatsoever about ALLOW EXCLUSIONS OR LIMITATIONS OF any of these applications. Since Samsung has IMPLIED WARRANTIES, SO THE ABOVE no control over such applications, you EXCLUSIONS OR LIMITATIONS MAY NOT acknowledge and agree that Samsung is not APPLY TO YOU.
  • Page 69 You agree provider, will be subject to such third party that Samsung shall not be responsible or liable, application provider's privacy policy, if such a DRAFT For Internal Use Only directly or indirectly, for any damage or loss, policy exists.
  • Page 70 Sprint_L720_T_IIB_.book Page 70 Wednesday, September 25, 2013 10:11 PM INFORMATION OR ANY OTHER PRACTICES be set forth in separate Samsung Account OF ANY THIRD PARTY APPLICATION terms and conditions and privacy policies. PROVIDER. SAMSUNG EXPRESSLY There are non-Samsung Account applications...
  • Page 71 INCIDENTAL, EXEMPLARY, OR MOBILE DEVICE, OR ANY OTHER PROVISION CONSEQUENTIAL DAMAGES EVEN IF OF THIS EULA, SHALL NOT EXCEED THE SAMSUNG HAS BEEN ADVISED OF THE AMOUNT PURCHASER PAID SPECIFICALLY POSSIBILITY OF SUCH DAMAGES. SOME FOR THIS MOBILE DEVICE OR ANY SUCH...
  • Page 72 Sprint_L720_T_IIB_.book Page 72 Wednesday, September 25, 2013 10:11 PM MAXIMUM EXTENT PERMITTED BY subject to Federal Acquisition Regulation (FAR) APPLICABLE LAW, EVEN IF ANY REMEDY 52.227. 1 9. FAILS ITS ESSENTIAL PURPOSE. 15. APPLICABLE LAW. This EULA is governed 14. U.S. GOVERNMENT END USERS by the laws of the jurisdiction where you are a RESTRICTED RIGHTS.
  • Page 73 American Arbitration Association (AAA) (b) United States residents. ALL DISPUTES Commercial Arbitration Rules applicable to WITH SAMSUNG ARISING IN ANY WAY FROM consumer disputes. This arbitration provision is THIS EULA OR YOUR USE OF THE entered pursuant to the Federal Arbitration Act.
  • Page 74 Samsung its attorney fees, expert Judgment may be entered on the arbitrator's witness fees or costs unless it is determined that award in any court of competent jurisdiction.
  • Page 75 This EULA is the entire agreement between you on the back of the device beneath the battery, if and Samsung relating to the Software and the battery is removable; and (iv) on the outside supersedes all prior or contemporaneous oral of the device if the battery is not removable).
  • Page 76 Sprint_L720_T_IIB_.book Page 76 Wednesday, September 25, 2013 10:11 PM invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. [050113] DRAFT For Internal Use Only Manufacturer’s Warranty...

  • Page 77: General Terms And Conditions Of Service

    Sprint_L720_T_IIB_.book Page 77 Wednesday, September 25, 2013 10:11 PM Basic Definitions General Terms and In this documeFnt: (1) “we,” “us,” “our,” and Conditions of Service “Sprint” mean Sprint Solutions, Inc., as contracting agent on behalf of the applicable Sprint affiliated entities providing the products Please note that these terms may not be and Services;...
  • Page 78 Sprint_L720_T_IIB_.book Page 78 Wednesday, September 25, 2013 10:11 PM also includes any other product or service that Agreement, which includes but is not limited to we offer or provide to you that references these the following: (i) the subscriber agreement and General Terms and Conditions of Service transaction materials that you receive and (“Ts&Cs”).
  • Page 79 Sprint_L720_T_IIB_.book Page 79 Wednesday, September 25, 2013 10:11 PM that you carefully read all of the terms of company’s services (for example, cable the Agreement. services, home phone services, etc.). The additional terms for bundled Services may Additional Terms either modify or replace certain provisions in Additional terms will apply when you use these Ts&Cs, including terms relating to certain applications, programs, Devices, and...
  • Page 80 Sprint_L720_T_IIB_.book Page 80 Wednesday, September 25, 2013 10:11 PM association, or organization and Sprint. The When You Accept The Agreement discount will be zero after your agreement or You must have the legal capacity to accept the your organization’s agreement with Sprint ends. Agreement.
  • Page 81 Sprint_L720_T_IIB_.book Page 81 Wednesday, September 25, 2013 10:11 PM Term Commitments & Early Termination Commitment. Early Termination Fees are a Fees part of our rates. Any Term Commitment, the length of the Term Commitment, and the Sprint provides a variety of Services, some of applicable Early Termination Fee amounts and which require you to maintain Your Services on proration will be disclosed to you during the...
  • Page 82 Sprint_L720_T_IIB_.book Page 82 Wednesday, September 25, 2013 10:11 PM As explained directly below, there are instances Our Right To Change The Agreement & when you will not be responsible for an Early Your Related Rights Termination Fee for terminating Services early. We may change any part of the Agreement at any time, including, but not limited to, When You Don’t Have To Pay An Early...
  • Page 83 Sprint_L720_T_IIB_.book Page 83 Wednesday, September 25, 2013 10:11 PM Under The Agreement” section). If a Fee will apply if you terminate Services before change we make to the Agreement is the end of any applicable Term Commitment. material and has a material adverse effect Our Right To Suspend Or Terminate on Services under your Term Commitment, Services...
  • Page 84 Sprint_L720_T_IIB_.book Page 84 Wednesday, September 25, 2013 10:11 PM and Policies; (g) breaching, failing to follow, or Your Right To Change Services & When abusing the Agreement or Policies; (h) Changes Are Effective providing false, inaccurate, dated, or unverifiable The account holder can typically change identification or credit information or becoming Services upon request.
  • Page 85 Sprint_L720_T_IIB_.book Page 85 Wednesday, September 25, 2013 10:11 PM Commitment. You are responsible for any charges billed or incurred prior to deactivation. If changes to your Services made by a person Services are terminated before the end of your you authorize, and those changes will be invoicing cycle, we won’t prorate charges to the treated as modifications to this Agreement.
  • Page 86 Sprint_L720_T_IIB_.book Page 86 Wednesday, September 25, 2013 10:11 PM that we may request or complete any any credit reporting agency or industry applications that we may provide you to clearinghouse. facilitate our review. We rely on the credit Account Spending Limits (“ASL”) information you furnish, credit bureau reports or An ASL is a temporary or permanent limit other data available from commercial credit...
  • Page 87 Sprint_L720_T_IIB_.book Page 87 Wednesday, September 25, 2013 10:11 PM benefit only and should not be relied on by you our other funds and it won’t earn interest, and to manage usage. we reserve the right to return the Deposit as a credit on your invoice at anytime.
  • Page 88 Sprint_L720_T_IIB_.book Page 88 Wednesday, September 25, 2013 10:11 PM property, or Services; or (b) in any way The only warranties on your Device are the prohibited by the terms of our Services, the limited warranties given to you by the Agreement, or our Policies.
  • Page 89 Sprint_L720_T_IIB_.book Page 89 Wednesday, September 25, 2013 10:11 PM proprietary, ownership, or other rights to any Porting/Transferring Phone Numbers phone number, identification number, email We don’t guarantee that number transfers to or address, or other identifier that we assign to you, from us will be successful.
  • Page 90 Sprint_L720_T_IIB_.book Page 90 Wednesday, September 25, 2013 10:11 PM depend on the radio transmissions your Device our control (for example, network can pick up and Services you’ve chosen. problems, network or Internet congestion, Our coverage maps provide high level software, signal strength, your Device, estimates of our coverage areas when structures, buildings, weather, geography, using Services outdoors under optimal...
  • Page 91 Sprint_L720_T_IIB_.book Page 91 Wednesday, September 25, 2013 10:11 PM unable to use your Device in any manner until Your Device will generally indicate when you’re the software update is complete. roaming. Depending on your Services, separate charges or limits on the amount of minutes Roaming used while roaming may apply.
  • Page 92 Sprint_L720_T_IIB_.book Page 92 Wednesday, September 25, 2013 10:11 PM Content is available from us or our vendors, for any Data Content. We are not responsible for while other Data Content can be accessed from any damage caused by any Data Content that others (for example, third party websites, you access through your Services, that you load games, ringers, applications, etc.).
  • Page 93 Sprint_L720_T_IIB_.book Page 93 Wednesday, September 25, 2013 10:11 PM transmitted over our networks, or stored by routers, Data Link, etc.), you can’t use our data Sprint may be deleted, modified, or damaged. Services: (1) with server devices or host You may not be able to make or receive voice computer applications or other systems that calls while using data Services.
  • Page 94 Sprint_L720_T_IIB_.book Page 94 Wednesday, September 25, 2013 10:11 PM purpose (for example, with “phone as modem” decompile, or disassemble the software. Sprint plans, Sprint Mobile Broadband card plans, may revoke this license at any time. wireless router plans, etc.). Fees, Activation & Miscellaneous Charges Software License Based on our Policies, we may charge If Sprint provides you software as part of the...
  • Page 95 Sprint_L720_T_IIB_.book Page 95 Wednesday, September 25, 2013 10:11 PM Account & Service Charges account holder) allow end users to access or use your Devices, you authorize end users to You are responsible for all charges access, download, and use Services. You may associated with your account and the have the opportunity to purchase Services on a Services on your account, no matter who...
  • Page 96 Sprint_L720_T_IIB_.book Page 96 Wednesday, September 25, 2013 10:11 PM each bill cycle. Information regarding your bill press “End” or the network connection cycle for subscription Services will be provided otherwise breaks. You’re charged for all calls when you order the Services. For Services that connect, even to answering machines, offered on a per-day basis, you will generally be voicemail, or voice transcription services.
  • Page 97 Sprint_L720_T_IIB_.book Page 97 Wednesday, September 25, 2013 10:11 PM the maximum duration is exceeded. Rates that seconds after completion of a communication vary based on the time of access will be to which no participant responds. Subsequent determined based on the location of the push-to-talk communications are considered network equipment providing service and not new calls.
  • Page 98 Sprint_L720_T_IIB_.book Page 98 Wednesday, September 25, 2013 10:11 PM Data Usage: Unless we specifically tell you the next cent. You are charged for all data otherwise, data usage is measured in bytes, directed to your Device’s Internet address, kilobytes, megabytes, and gigabytes—not in including data sessions you did not initiate and minutes/time.
  • Page 99 Sprint_L720_T_IIB_.book Page 99 Wednesday, September 25, 2013 10:11 PM Data Content itself (game, ringer, etc.). Data in which they’re incurred). Some usage used and charged to you will vary widely, even charges, such as those that depend on usage between identical actions or data sessions. information from a third party, may be billed in Estimates of data usage—for example, the size subsequent bill cycles and result in higher than...
  • Page 100 Sprint_L720_T_IIB_.book Page 100 Wednesday, September 25, 2013 10:11 PM category. If you choose Internet billing, you will to the highest amount permitted by law, for not receive paper bills. returned checks or other payments paid by you and denied for any reason by a financial Your Payments;...
  • Page 101 Sprint_L720_T_IIB_.book Page 101 Wednesday, September 25, 2013 10:11 PM time without advance notice. If you’re claiming will be provided on your invoice and may any tax exemption, you must provide us with a vary depending upon the location of the valid exemption certificate.
  • Page 102 Sprint_L720_T_IIB_.book Page 102 Wednesday, September 25, 2013 10:11 PM existing Surcharges. Information on Surcharges Protecting Our Network & Services is provided during the sales transaction and is We can take any action to: (1) protect our available on our website. networks, our rights and interests, or the rights of others;...
  • Page 103 Sprint_L720_T_IIB_.book Page 103 Wednesday, September 25, 2013 10:11 PM see our Acceptable Use Policy and Visitors account information by establishing a personal Agreement at our website. identification number (“PIN”). You may also set a backup security question and answer in the Your Privacy event you forget your PIN.
  • Page 104 Sprint_L720_T_IIB_.book Page 104 Wednesday, September 25, 2013 10:11 PM other available means, including text message, dedicated Sprint representative, we may rely on email, fax, recorded message, mobile, contacting your pre-established point of contact residential or business phone, or mail. as the standard authentication measure. CPNI: As we provide telecommunications Third-Party Applications: If you use a third- products and Services to you (the account...
  • Page 105 Sprint_L720_T_IIB_.book Page 105 Wednesday, September 25, 2013 10:11 PM and policies, including its privacy policy. Be contractors, or vendors may access all of the sure that you have reviewed and are information on your Device. If you exchange, comfortable with the third party’s policies before return, or recycle your Device through us, we using its application on your device.
  • Page 106 Sprint_L720_T_IIB_.book Page 106 Wednesday, September 25, 2013 10:11 PM landscape, and topography) can significantly 911 Or Other Emergency Calls impact the ability to access your Device’s Public safety officials advise that when location information and use of location- making 911 or other emergency calls, you enabled services.
  • Page 107 Sprint_L720_T_IIB_.book Page 107 Wednesday, September 25, 2013 10:11 PM where enabled by local emergency authorities— If Your Device Is Lost or Stolen uses GPS technology to provide location Call us immediately if your Device is lost or information. Even when available, however, stolen because you may be responsible for E911 does not always provide accurate location usage charges before you notify us of the...
  • Page 108 Sprint_L720_T_IIB_.book Page 108 Wednesday, September 25, 2013 10:11 PM Disclaimer of Warranties APPLICATIONS ON AN “AS IS” BASIS WITH ALL FAULTS, ERRORS, AND DEFECTS. UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO You Agree We Are Not Responsible For REPRESENTATIONS OR WARRANTIES, Certain Problems EXPRESS OR IMPLIED, INCLUDING (TO THE...
  • Page 109 Sprint_L720_T_IIB_.book Page 109 Wednesday, September 25, 2013 10:11 PM any health-related claims relating to our audio; or (i) things beyond our control, including Services; (d) Data Content or information acts of God (for example, weather-related accessed while using our Services; (e) an phenomena, fire, earthquake, hurricane, etc.), interruption or failure in accessing or attempting riot, strike, war, terrorism, or government orders...
  • Page 110 Sprint_L720_T_IIB_.book Page 110 Wednesday, September 25, 2013 10:11 PM You Agree Our Liability Is Limited - No LOST PROFITS, LOSS OF BUSINESS, OR Consequential Damages. COST OF REPLACEMENT PRODUCTS OR SERVICES. TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR DISPUTE RESOLUTION ANY CLAIMS THAT YOU MAY HAVE AGAINST AND ARBITRATION...
  • Page 111 Sprint_L720_T_IIB_.book Page 111 Wednesday, September 25, 2013 10:11 PM binding arbitration or small claims court, In arbitration, there is no judge or jury. instead of courts of general jurisdiction. Instead Disputes are decided by a neutral third-party arbitrator in a more informal Mandatory Arbitration and Waiver of process than in court.
  • Page 112 Sprint_L720_T_IIB_.book Page 112 Wednesday, September 25, 2013 10:11 PM policies, contract practices (including between you and Sprint, whether based in enforceability), service claims, privacy, or contract, tort, statute, fraud, misrepresentation, advertising, even if the claim arises after advertising claims or any other legal theory; Services have terminated.
  • Page 113 Sprint_L720_T_IIB_.book Page 113 Wednesday, September 25, 2013 10:11 PM a written description of the problem and commencing an arbitration or small claims relevant documents and supporting action. information; and (b) a statement of the If an agreement cannot be reached within specific relief sought.
  • Page 114 Sprint_L720_T_IIB_.book Page 114 Wednesday, September 25, 2013 10:11 PM Rules & Procedures (the “JAMS Rules”), as provision. We each agree that the FAA’s modified by this agreement to arbitrate, provisions—not state law—govern all including the rules about the filing, questions of whether a Dispute is subject to administration, discovery and arbitrator fees.
  • Page 115 Sprint_L720_T_IIB_.book Page 115 Wednesday, September 25, 2013 10:11 PM necessary to provide relief warranted by that (4) We each are responsible for our party’s individual claim. YOU AND SPRINT respective costs, including our respective AGREE THAT EACH MAY BRING counsel, experts, and witnesses. Sprint will CLAIMS AGAINST THE OTHER ONLY IN pay for any filing or case management fees AN INDIVIDUAL CAPACITY, AND NOT AS...
  • Page 116 Sprint_L720_T_IIB_.book Page 116 Wednesday, September 25, 2013 10:11 PM (6) As an alternative to arbitration, we may COUTERCLAIM OR ANY OTHER COURT resolve Disputes in small claims court in the PROCEEDING, WE EACH AGREE THAT TO county of your most recent billing address. In THE EXTENT ALLOWED BY LAW, THERE WILL addition, this arbitration agreement does not NOT BE A JURY TRIAL OR CLASS ACTION...
  • Page 117 Sprint_L720_T_IIB_.book Page 117 Wednesday, September 25, 2013 10:11 PM Indemnification Agreement, any applicable law or regulation, or the rights of any third party. You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates, parent Providing Notice To Each Other Under The companies, vendors, suppliers, and licensors Agreement harmless from any claims arising out of or...
  • Page 118 Sprint_L720_T_IIB_.book Page 118 Wednesday, September 25, 2013 10:11 PM number you’ve provided us, or by text message other electronic address that you provide to on your Device. Sprint is your private address and is not accessible to unauthorized third parties. For Contacting You Regarding Billing and attempts to collect unpaid charges, you agree Collections...
  • Page 119 Sprint_L720_T_IIB_.book Page 119 Wednesday, September 25, 2013 10:11 PM Other Important Terms and predecessors and successors in interest. You can’t assign the Agreement or any of your Subject to federal law or unless the Agreement rights or duties under it, unless we agree to the specifically provides otherwise, this Agreement assignment.
  • Page 120 Sprint_L720_T_IIB_.book Page 120 Wednesday, September 25, 2013 10:11 PM dispute resolution, no class action, no jury trial) survive termination of Services. [End General Terms and Conditions of Service] DRAFT For Internal Use Only General Terms and Conditions of Service v.7-1-13...
  • Page 121 Sprint_L720_T_IIB_.book Page 121 Wednesday, September 25, 2013 10:11 PM Important Message From Sprint Important Information about this device’s visit may place “cookies” or other files on “open” architecture. This device is an your device when you visit them. “open” device. What that means is that you Downloaded applications or software may are free to use it to access the Internet as access, use or share information on your...
  • Page 122 Sprint_L720_T_IIB_.book Page 122 Wednesday, September 25, 2013 10:11 PM Important Message From Sprint device). Sprint also will not be able to provide you credits for applications or software that you download from sources other than Sprint. And, Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device.
  • Page 123 Sprint_L720_T_IIB_.book Page 123 Wednesday, September 25, 2013 10:11 PM DRAFT For Internal Use Only ©2013 Sprint. Sprint and the logo are trademarks of Sprint. GH68-xxxxxC Printed in China Other marks are the property of their respective owners. SPT_L720T_IIB_Eng_TE_092513_D1...